CSM ServiceNow Developer Jobs

CSM ServiceNow Technical Architect – Retail
Location: Germany (Remote)
Contract: 3-Month Rolling Contract
Start Date: ASAP


Our client, a leading retail organization, hiring a ServiceNow Technical Architect with strong Customer Service Management (CSM) and retail industry experience to join their team. The successful candidate will lead the technical delivery of ServiceNow CSM solutions, driving improved customer engagement and optimized service operations across all retail channels.


Responsibilities

• Drive end-to-end delivery of ServiceNow CSM implementations, from initial design through to successful deployment.

• Translate complex business requirements into scalable, customer-centric technical solutions.

• Design and implement integrations between ServiceNow and key retail systems including POS, CRM, ERP and eCommerce platforms.

• Provide technical direction and governance, ensuring adherence to platform standards and best practices.

• Manage code reviews, release processes and technical documentation to maintain quality and consistency.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer.

• Hands-on expertise with Customer Service Management (CSM) modules.

• Proven background in the retail sector is essential.

• Hands-on experience with the Retail Service Management (RSM) module is a strong advantage.

• Strong technical proficiency in JavaScript, Glide, REST/SOAP APIs and IntegrationHub.

• ServiceNow CSA certification required; CSM certification is highly desirable.

• Excellent communication skills with the ability to engage and manage stakeholders effectively.

• Proficiency with the German language is a plus.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.