CSM ServiceNow Developer Jobs

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.

Our client, a Digital Transformation Services organization, is hiring a talented ServiceNow Certified Technical Architect to join their New York team on a contract basis. The successful candidate will lead the architecture and delivery of enterprise-scale ServiceNow solutions, partnering with clients throughout the full project lifecycle from solution design through implementation.


Responsibilities

• Lead the architecture, design and delivery of enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, HAM, SAM, CSM and related modules.

• Design scalable, secure and high-performing ServiceNow architectures aligned with platform best practices and the Now Create methodology.

• Define technical roadmaps, enterprise architecture standards, integration strategies and platform governance.

• Architect complex integrations between ServiceNow and enterprise applications, including ERP, HRIS, monitoring tools and third-party systems.

• Drive CMDB, CSDM, Discovery, Service Mapping and Event Management initiatives to improve platform maturity and data integrity.

• Provide technical leadership, mentoring and architectural guidance to developers, administrators and delivery teams.

• Conduct solution design reviews, architecture assessments and code quality audits to ensure best practices are followed.

• Partner with clients and executive stakeholders to present technical solutions, architectural recommendations and strategic roadmaps.

• Support pre-sales activities, including solution design, technical estimations, RFP responses and client workshops.

• Ensure the ServiceNow platform remains secure, compliant, scalable and optimized through effective governance, upgrade planning, and performance management.

Skillset

• At least 10 years of experience within the IT industry, including at least 4 years in a ServiceNow Architecture role.

• ServiceNow Certified Technical Architect (CTA) certification is essential.

• Additional ServiceNow certifications, including CSA, CAD and CIS (ITSM, ITOM, HAM, SAM or CMDB/CSDM), along with experience leveraging ServiceNow AI capabilities, are highly desirable.

• Strong software engineering or application development background, with progression into ServiceNow Architecture.

• Proven experience designing and delivering enterprise-scale ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CSM, HAM or SAM.

• Strong technical expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, Business Rules, ACLs and platform performance optimization.

• Deep understanding of CMDB, CSDM, Discovery, Service Mapping and enterprise architecture best practices.

• Experience working in a client-facing consulting environment, engaging with senior stakeholders and delivering strategic technical solutions.

• Demonstrated experience supporting pre-sales activities, including solution design, technical proposals, estimations and RFP responses.

• Excellent communication, stakeholder management and workshop facilitation skills.