ServiceNow FSM & TSM Technical Consultant – Remote

Cambridge, Massachusetts

  ServiceNow - Consultant


Company Overview:

Join the trailblazing team at Alldus International, a cutting-edge IT consultancy driving digital transformation for clients worldwide. We specialize in delivering innovative ServiceNow solutions, empowering businesses to optimize their service management processes. As industry leaders, we foster a culture of innovation, collaboration, and continuous growth.

Position: ServiceNow FSM & TSM Technical Consultant $70-85/hr

Job Summary:

Are you a dynamic and tech-savvy professional? As a ServiceNow FSM & TSM Technical Consultant at Alldus International, you will be the driving force behind transformative projects in ServiceNow's Field Service Management (FSM) and Telecom Service Management (TSM) & Telecom Service Optimization (TSOM) modules. Your deep expertise in ServiceNow and prestigious certifications will be instrumental in creating bespoke solutions that elevate our clients' service management capabilities.


  1. FSM & TSM Solution Design: Be the mastermind behind visionary architectural solutions for ServiceNow FSM and TSM projects. Create comprehensive roadmaps that unleash the potential of FSM and TSM, revolutionizing service management.

  2. Technical Expertise: Leverage your Certified Application Developer skills to craft tailored applications and workflows within ServiceNow. Implement AI-driven automation and intelligent features to turbocharge FSM and TSM capabilities.

  3. Implementation and Integration: Lead end-to-end implementations of FSM and TSM projects, collaborating with cross-functional teams to ensure seamless execution. Integrate FSM, TSM, and TSOM modules to achieve unified service excellence.

  4. Client Advisory Services: Your 2 years of experience advising clients on ServiceNow implementations will shine as you understand client requirements and pain points. Provide expert recommendations and strategies to drive successful outcomes.

  5. FSM & TSM Customization: Customize FSM and TSM functionalities to meet specific business needs, ensuring a flawless user experience and process efficiency.

  6. Quality Assurance: Conduct rigorous testing and validation of FSM and TSM solutions, ensuring compliance with industry standards and exceeding client expectations.

  7. Training and Support: Empower end-users and client administrators with comprehensive training on FSM and TSM capabilities. Provide ongoing support and technical assistance to optimize performance.


  1. Education: Bachelor's degree in Computer Science, Information Technology, or related field.

  2. Experience:

    • 3 years of hands-on experience in ServiceNow FSM module.
    • 2 years of practical experience with ServiceNow TSM and TSOM modules.
    • 6 years of overall experience in ServiceNow platform.
    • 2 years of advising clients on ServiceNow implementations.
  3. Certifications:

    • Certified Implementation Specialist – FSM certification.
    • Certified Application Developer in ServiceNow.
    • Certified System Administrator in ServiceNow.
  4. Technical Skills:

    • Proficiency in ServiceNow FSM, TSM, and TSOM configuration, customization, and integration.
    • Advanced knowledge of JavaScript, HTML, CSS, and web technologies.
    • Expertise in AI-driven automation and intelligent service management.
  5. Analytical and Innovative Thinking: Demonstrated ability to analyze complex challenges and develop innovative solutions.

  6. Communication: Exceptional communication skills, both verbal and written, with the ability to articulate technical concepts effectively.

  7. Leadership: Strong leadership and project management skills to drive successful project outcomes.