ServiceNow FSM & TSM Technical Consultant – Remote

Our client are a cutting-edge IT consultancy driving digital transformation for clients worldwide.They specialize in delivering innovative ServiceNow solutions, empowering businesses to optimize their service management processes. As industry leaders, they foster a culture of innovation, collaboration, and continuous growth.
 

Position: ServiceNow FSM & TSM Technical Consultant $70-85/hr

Job Summary:

Are you a dynamic and tech-savvy professional? As a ServiceNow FSM & TSM Technical Consultant, you will be the driving force behind transformative projects in ServiceNow’s Field Service Management (FSM) and Telecom Service Management (TSM) & Telecom Service Optimization (TSOM) modules. Your deep expertise in ServiceNow and prestigious certifications will be instrumental in creating bespoke solutions that elevate our clients’ service management capabilities.

Responsibilities:

1. FSM & TSM Solution Design: Be the mastermind behind visionary architectural solutions for ServiceNow FSM and TSM projects. Create comprehensive roadmaps that unleash the potential of FSM and TSM, revolutionizing service management.

2. Technical Expertise: Leverage your Certified Application Developer skills to craft tailored applications and workflows within ServiceNow. Implement AI-driven automation and intelligent features to turbocharge FSM and TSM capabilities.

3. Implementation and Integration: Lead end-to-end implementations of FSM and TSM projects, collaborating with cross-functional teams to ensure seamless execution. Integrate FSM, TSM, and TSOM modules to achieve unified service excellence.

4. Client Advisory Services: Your 2 years of experience advising clients on ServiceNow implementations will shine as you understand client requirements and pain points. Provide expert recommendations and strategies to drive successful outcomes.

5. FSM & TSM Customization: Customize FSM and TSM functionalities to meet specific business needs, ensuring a flawless user experience and process efficiency.

6. Quality Assurance: Conduct rigorous testing and validation of FSM and TSM solutions, ensuring compliance with industry standards and exceeding client expectations.

7. Training and Support: Empower end-users and client administrators with comprehensive training on FSM and TSM capabilities. Provide ongoing support and technical assistance to optimize performance.

Requirements:

1. Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

2. Experience:

   • 3 years of hands-on experience in ServiceNow FSM module.
   • 2 years of practical experience with ServiceNow TSM and TSOM modules.
   • 6 years of overall experience in ServiceNow platform.
   • 2 years of advising clients on ServiceNow implementations.

3. Certifications:

   • Certified Implementation Specialist – FSM certification.
   • Certified Application Developer in ServiceNow.
   • Certified System Administrator in ServiceNow.

4. Technical Skills:

   • Proficiency in ServiceNow FSM, TSM, and TSOM configuration, customization, and integration.
   • Advanced knowledge of JavaScript, HTML, CSS, and web technologies.
   • Expertise in AI-driven automation and intelligent service management.

5. Analytical and Innovative Thinking: Demonstrated ability to analyze complex challenges and develop innovative solutions.

6. Communication: Exceptional communication skills, both verbal and written, with the ability to articulate technical concepts effectively.

7. Leadership: Strong leadership and project management skills to drive successful project outcomes.

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