ServiceNow (SPM) Business Process Consultant

Cambridge, Massachusetts

ServiceNow - Business Analyst / Process Consultant

Contract

Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant on a 6-month contract basis working remotely in the U.S. Specializing in Strategic Portfolio Management (SPM), the successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology.

Responsibilities

Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.
Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.
Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.
Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.
Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.
Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.
Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.
Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.
Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.

Skillset

2-4 years of experience with ServiceNow, focusing on SPM solutions.
Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.
Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.
Familiarity with writing and managing user stories for project delivery.
Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.
Customer-centric mindset with strong interpersonal abilities.
Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.
Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).