ServiceNow SPM Business Process Consultant

Illinois

  ServiceNow - Business Analyst / Process Consultant

Permanent

Our client, a leading innovator in healthcare research, are hiring a ServiceNow SPM Business Process Consultant to join their team in Illinois on a contract basis. The successful candidate will focus on improving the quality of IT processes, products, and services, while also playing a pivotal role in bridging the gap between IT and business departments to ensure that technological solutions meet business needs.

Responsibilities

  • As the a ServiceNow SPM Business Process Consultant, you will serve as the liaison between IT and business units to facilitate clear communication and ensure goal alignment.

  • You will be tasked to analyze and document business workflows and requirements.

  • Lead meetings and presentations to share insights and findings.

  • Act as the communication link between technical systems, software expectations and business models.

  • Oversee and manage the ServiceNow Strategic Portfolio Management (SPM) solution, ensuring compliance and timely execution.

  • Recommend improvements and alternatives to enhance business processes and KPIs.

  • Generate and maintain reports on vendors, costs and processes.

  • Assist in the onboarding process, employee engagement initiatives and departmental events.

  • Support budget model development and reporting, and maintain departmental emails and distribution lists.

Skillset

  • Bachelor’s degree in Computer Science, Business Administration or similar.

  • Hands-on experience with ServiceNow’s Strategic Portfolio Management (SPM) tool.

  • Strong analytical and problem-solving abilities.

  • Exceptional written, verbal and interpersonal communication skills.

  • Proficiency in MS Office Suite and other IT technologies.

Interested? Apply Today!!

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