ServiceNow Technical Architect – Customer Facing

Our client, a global tech organization, is hiring a customer facing ServiceNow Technical Architect to join their team in Virginia on a contract basis. The successful candidate will play a key role in leading the architecture, design and delivery of enterprise-scale ServiceNow solutions, helping to deliver scalable, secure and high-performing platform solutions aligned with both business goals and enterprise architecture standards.

Responsibilities

• Lead the technical architecture, solution design and delivery of enterprise-wide ServiceNow implementations.

• Convert business and functional requirements into scalable, future-proof platform solutions.

• Provide strategic guidance on ServiceNow functionality, integrations and industry best practices.

• Manage the development, configuration and enhancement of ServiceNow modules including ITSM, ITOM, SPM and SecOps.

• Ensure solutions comply with enterprise architecture standards, governance policies and security frameworks.

• Serve as a trusted technical advisor to customers, stakeholders and cross-functional delivery teams.

• Contribute to solutioning activities, technical workshops and pre-sales engagements where needed.

• Support and mentor developers, platform administrators and technical consultants throughout project delivery.

• Promote continuous improvement, platform optimisation and innovation across the ServiceNow environment.

Skillset

• Extensive hands-on experience designing, architecting and delivering ServiceNow solutions within complex enterprise environments.

• Demonstrated success leading large-scale ServiceNow transformation and implementation programmes.

• Strong expertise across ServiceNow modules including ITSM, ITOM, SPM and/or SecOps.

• Proven experience building and managing integrations using REST APIs, SOAP services and third-party enterprise platforms.

• Previous experience working within consulting, managed services, or customer-facing delivery environments.

• Solid understanding of platform governance, scalability, security and enterprise architecture best practices.

• ServiceNow certifications such as Certified Application Architect (CAA) or Certified Technical Architect (CTA) are an advantage.

• Excellent communication and presentation abilities, with the capability to convey complex technical information to both technical and non-technical audiences.

• Strong leadership skills with experience mentoring teams and influencing technical and strategic decision-making.