ServiceNow CSM Developer Jobs

Our client, a growing IT Consulting firm specializing in the Federal sector, are hiring a Senior ServiceNow Developer  to join the team remotely on a contract basis. The successful candidate will help implement ServiceNow Public Sector Digital Services (PSDS) for a U.S. Department of Defense customer, building case management workflows, self-service portals and system integrations to support the program's day-to-day operations.


Responsibilities

• Develop, test and deploy ServiceNow applications and workflows using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes and UI Policies.

• Configure case management in CSM and PSDS, covering intake, routing, assignment, approvals, service-level agreements, escalations, communications and resolution.

• Extend ServiceNow data models and build portals, forms and record producers that let users submit requests, track their cases and find answers in the knowledge base.

• Automate case workflows with Flow Designer and connect ServiceNow to external systems using IntegrationHub, REST and SOAP APIs and Scripted REST APIs.

• Configure Agent Workspace or Configurable Workspace and create reports, dashboards and notifications to help teams manage caseloads and monitor service performance.

• Configure roles, groups and access controls to protect sensitive case data and work with security teams to meet applicable DoD and federal requirements.

• Work with architects, business analysts, product owners and subject matter experts to turn requirements into technical designs.

• Review code, support testing and releases, troubleshoot issues across development, test, production and document platform configurations and integrations.

Skillset

• U.S. citizenship, an active DoD security clearance and the ability to work in a secure federal environment are required.

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

• At least 7 years of hands-on ServiceNow development and implementation experience across the full development lifecycle, from requirements and technical design through deployment and production support.

• Experience developing ServiceNow CSM or PSDS solutions, with a strong understanding of enterprise case management. Direct PSDS implementation or advanced CSM delivery for government or defense customers is highly desirable.

• Strong JavaScript and Glide API skills, including client- and server-side scripting, custom application development, and ServiceNow data modeling.

• Hands-on experience with Flow Designer, IntegrationHub, REST and SOAP APIs, and enterprise integrations. MID Server experience is a plus..

• Experience configuring ServiceNow Workspace, roles, groups, access control lists and data access rules. Experience with portals, digital intake or knowledge management is preferred.

• Familiarity with DoD STIGs, the Risk Management Framework (RMF), NIST standards or Section 508 accessibility requirements is a plus.

• ServiceNow certifications such as CSA, CAD or CIS-CSM are a bonus.

• Experience with App Engine Studio, scoped applications, Automated Test Framework (ATF), source control, or ServiceNow DevOps practices.

ServiceNow Developer
Location: Fully Remote - US
Employment Type: Full-Time / Permanent
Salary: Up to $200,000 depending on experience

Alldus is working with a leading ServiceNow end user looking to hire an experienced Senior ServiceNow Developer to join and help lead the continued development of their ServiceNow platform. This is a great opportunity for a senior-level ServiceNow professional who enjoys remaining hands-on technically while also taking ownership of platform delivery, mentoring other developers, and working closely with technical and business stakeholders.

Responsbilities

• Take a leading role across the full ServiceNow delivery lifecycle, including the design, development, deployment and optimization of scalable applications, workflows and integrations.
• Lead ServiceNow development and technical delivery across the platform.
• Design and develop scalable workflows, applications and integrations.
• Work across modules including CSM and FSO.
• Collaborate with architects, developers and business stakeholders.
• Mentor other ServiceNow developers and conduct code reviews.
• Support deployments, upgrades and ongoing platform improvements.
• Troubleshoot and resolve complex production issues.
• Maintain strong ServiceNow development and governance best practices.
• Support technical documentation, testing, and platform standards.

Skillset

• At least 5 years of ServiceNow development experience.
• Strong hands-on ServiceNow development skills.
• Minimum of 4 years of experience across modules such as CSM and/or FSO.
• Strong experience with JavaScript, HTML, CSS and ServiceNow development technologies.
• Experience with ServiceNow integrations and custom development.
• Previous experience mentoring or leading other developers.
• Strong understanding of ServiceNow platform best practices and governance.
• CSA and/or CAD certification preferred.
• Must be a US Citizen or Green Card holder.

Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).


Responsibilities

• Develop, configure and customize solutions across ServiceNow CSM and FSO.

• Design and implement workflows, automations, enhancements and integrations.

• Translate business and technical requirements into scalable ServiceNow solutions.

• Perform hands-on development, configuration, testing and deployment.

• Troubleshoot platform issues and provide ongoing production and post-release support.

• Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.

• Ensure solutions align with ServiceNow best practices, development standards and platform architecture.

• Create and maintain technical documentation for solution designs, configurations and development changes.

Skillset

• Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.

• Proven expertise working with ServiceNow Customer Service Management (CSM).

• Hands-on experience with ServiceNow Field Service Operations (FSO).

• Strong knowledge of ServiceNow architecture, development frameworks and platform best practices.

• Experience delivering end-to-end solutions across the software development lifecycle.

• Proficiency building workflows, automations, business rules and custom platform enhancements.

• Excellent communication skills with the ability to collaborate across technical and business teams.

• Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.

• Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in either Ohio, Florida, Tennessee, Kentucky, North Carolina or South Carolina.  The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Conduct system testing, troubleshooting and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals and knowledge management.

• Hands-on experience with ServiceNow Scripting, including JavaScript and API integrations.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Excellent communication skills and ability to work independently in a remote setting.

Benefits

• Remote work opportunities.

• Competitive Rate.

Apply now in the link below or by sending your resume to hope@alldus.com.