ServiceNow CSM Developer Jobs

Location: Fully Remote - US

Employment Type: Full-Time / Permanent

Salary: Up to $200,000 depending on experience

Alldus is working with a leading ServiceNow end user looking to hire an experienced Senior ServiceNow Developer to join and help lead the continued development of their ServiceNow platform. This is a great opportunity for a senior-level ServiceNow professional who enjoys remaining hands-on technically while also taking ownership of platform delivery, mentoring other developers, and working closely with technical and business stakeholders.

The Role

As a Senior ServiceNow Developer, you will take a leading role across the full ServiceNow delivery lifecycle, including the design, development, deployment, and optimization of scalable applications, workflows, and integrations.

You will:

• Lead ServiceNow development and technical delivery across the platform
• Design and develop scalable workflows, applications, and integrations
• Work across modules including CSM and FSO
• Collaborate with architects, developers, and business stakeholders
• Mentor other ServiceNow developers and conduct code reviews
• Support deployments, upgrades, and ongoing platform improvements
• Troubleshoot and resolve complex production issues
• Maintain strong ServiceNow development and governance best practices
• Support technical documentation, testing, and platform standards

What We're Looking For

• 5+ years of ServiceNow development experience
• Strong hands-on ServiceNow development skills
• 4+ years of experience across modules such as CSM and/or FSO
• Strong experience with JavaScript, HTML, CSS, and ServiceNow development technologies
• Experience with ServiceNow integrations and custom development
• Previous experience mentoring or leading other developers
• Strong understanding of ServiceNow platform best practices and governance
• CSA and/or CAD certification preferred
• Must be a US Citizen or Green Card holder

Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).


Responsibilities

• Develop, configure and customize solutions across ServiceNow CSM and FSO.

• Design and implement workflows, automations, enhancements and integrations.

• Translate business and technical requirements into scalable ServiceNow solutions.

• Perform hands-on development, configuration, testing and deployment.

• Troubleshoot platform issues and provide ongoing production and post-release support.

• Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.

• Ensure solutions align with ServiceNow best practices, development standards and platform architecture.

• Create and maintain technical documentation for solution designs, configurations and development changes.

Skillset

• Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.

• Proven expertise working with ServiceNow Customer Service Management (CSM).

• Hands-on experience with ServiceNow Field Service Operations (FSO).

• Strong knowledge of ServiceNow architecture, development frameworks and platform best practices.

• Experience delivering end-to-end solutions across the software development lifecycle.

• Proficiency building workflows, automations, business rules and custom platform enhancements.

• Excellent communication skills with the ability to collaborate across technical and business teams.

• Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.

• Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in either Ohio, Florida, Tennessee, Kentucky, North Carolina or South Carolina.  The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Conduct system testing, troubleshooting and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals and knowledge management.

• Hands-on experience with ServiceNow Scripting, including JavaScript and API integrations.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Excellent communication skills and ability to work independently in a remote setting.

Benefits

• Remote work opportunities.

• Competitive Rate.

Apply now in the link below or by sending your resume to hope@alldus.com.