ServiceNow Developer ITOM Jobs

Our client, an IT services provider supporting US federal government agencies, is hiring a ServiceNow Developer with active Secret clearance for a contract role in Maryland. The successful candidate will build custom applications, integrations and automated workflows across SPM, ITSM, ITOM and CMDB, delivering secure, reliable solutions that meet performance standards and federal security requirements.


Responsibilities

• Build and deploy ServiceNow solutions, scoped applications and integrations in line with established development standards.

• Turn business requirements, user stories and wireframes into practical technical solutions.

• Develop workflows, Business Rules, UI Policies and automated processes using Flow Designer and IntegrationHub.

• Review code, contribute to development standards and embed secure coding practices.

• Diagnose and resolve platform issues to maintain reliability and optimise performance.

• Deliver platform upgrades, apply patches and support new module rollouts.

• Create technical documentation and provide stakeholders with training and ongoing guidance.

• Maintain compliance with RMF, FedRAMP and relevant federal security frameworks, supporting software accreditation processes.

Skillset

• Active Secret clearance is essential.

• Minimum of 5 years' ServiceNow development experience, with progressively greater responsibility.

• A current ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certification.

• CIS-ITSM and/or CIS-SPM certifications would be a plus.

• Strong technical skills in JavaScript, Glide APIs and ServiceNow Studio.

• Practical experience with ITSM, ITOM, CMDB, Flow Designer and IntegrationHub.

• Experience delivering projects within Agile/Scrum teams.

• Demonstrated experience supporting the Risk Management Framework (RMF) and federal software accreditation processes.

• Strong communication and teamwork skills, with the ability to explain technical solutions clearly to colleagues, senior stakeholders and customers.

Our client, a leading IT Services organization, is hiring a ServiceNow HAM/SAM Developer to join their team in Virginia on an initial six-month contract.  The successful candidate will help deliver and develop ServiceNow ITOM Visibility, CMDB, SAM Pro and HAM Pro, taking ownership of platform enhancements, automation and continuous improvement.


Responsibilities

• Work alongside the implementation partner to deliver ITOM Visibility, CMDB, SAM Pro and HAM Pro.

• Serve as a technical SME, leading discussions with vendors, implementation partners and business stakeholders.

• Design, configure and maintain ServiceNow applications, workflows and automation.

• Own enhancements and new requests from requirements gathering through testing and deployment.

• Build and maintain enterprise integrations using IntegrationHub, REST and SOAP APIs.

• Strengthen asset lifecycle management, CMDB data quality and governance through CSDM and ITAM best practices.

• Oversee day-to-day platform operations, troubleshooting issues and maintaining platform health.

• Develop technical documentation, operational runbooks and reusable knowledge resources.

• Mentor team members and define development and administration standards.

Skillset

• At least 10  years' IT experience, including a minimum of 5 years in hands-on ServiceNow development and administration.

• A proven track record of delivering enterprise ServiceNow implementations and providing ongoing operational support.

• ServiceNow CSA, CIS-HAM and/or CIS-SAM, and ITIL Foundation v3 or v4 certifications.

• Strong knowledge of CMDB, ITOM Visibility/Discovery, ITAM, HAM Pro, SAM Pro and ITSM.

• Practical experience with Service Catalog, Workspaces, Flow Designer and IntegrationHub.

• Strong JavaScript development skills, with experience across Business Rules, Script Includes, Client Scripts, UI Policies and ACLs.

• Experience developing and maintaining REST and SOAP integrations.

• Confident stakeholder communication, with the ability to manage vendors, lead technical discussions and translate business needs into solutions.

• A proactive, independent approach to owning initiatives, resolving technical issues and improving platform capabilities.

• Exposure to CSDM, Service Mapping, Employee Center, Platform Analytics, Azure/AWS integrations, source control or CI/CD would be an advantage.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.