ServiceNow Developer Jobs

ServiceNow QA Tester
Location: Remote (US only)
Employment Type: 10 Weeks Part time (20 hrs/week)


Our client, a leading US organization, is hiring an experienced ServiceNow QA Tester to join the remotely on a part-time basis.  The successful candidate will be tasked with designing, developing and executing test plans, test cases and test scripts for ServiceNow platforms and modules, ensuring functionality through functional, regression, integration and end-to-end testing. 


Responsibilities

• Develop comprehensive test plans, cases, and scripts tailored to various ServiceNow modules like ITSM, ITOM, and CSM. 

• Validate that application features meet business requirements and specifications. 
   

• Ensure new updates or patches do not negatively impact existing functionality. 

• Test the flow of data and processes across different systems and within the ServiceNow platform. 

• Test the performance and reliability of APIs integrated with the ServiceNow platform. 

• Identify, document, and track defects, working closely with development teams to verify fixes and ensure timely resolution. 

• Create and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF) to improve efficiency and coverage. 

• Work with business analysts, developers, and stakeholders to understand requirements and provide feedback from a QA perspective. 

• Create clear and concise test reports for stakeholders. 

• Support UAT activities, collaborating with business users to validate solutions before deployment. 

Skillset 

• Deep understanding of ServiceNow modules (ITSM, CSM, ITOM, etc.) and platform configurations. 

• Proficiency in ServiceNow Automated Test Framework (ATF) for developing and maintaining automated test scripts. 

• Participation in agile ceremonies such as sprint planning and daily stand-ups. 

• Experience with tools like JIRA or ServiceNow's internal capabilities for defect management. 

• Ability to create detailed test documentation, including test plans, cases and reports. 

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team in Cambridge, MA on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor’s degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.

ServiceNow Solution Architect
Location: Remote in USA
Contract Type: Long-term / Ongoing


Our client, a global provider of networking and security solutions, are hiring a ServiceNow Solution Architect to lead the next phase of their ServiceNow implementation. This is a long-term contract position where you will serve as a subject matter expert for the Technology Service Management (TSM) module, working closely with both US and European development teams to help shape their architecture and development strategy.


Responsibilities

• Lead design and architectural decisions for Phase 2 of their ServiceNow implementation.

• Advise and shape the architecture and development approach to meet business needs.

• Collaborate with cross-functional teams, including US and European developers, to ensure successful implementation and adoption.

• Act as a long-term subject matter expert for TSM within ServiceNow.

• Provide guidance on best practices, platform optimization, and future roadmap planning.

• Influence and impact strategic decisions at the senior leadership level regarding the ServiceNow platform.

• Collaborate closely with internal teams and stakeholders to align platform strategy.

• Identify gaps and recommend improvements based on previous phase learnings.

Skillset

• Extensive experience in ServiceNow Architecture, with a strong focus on TSM.

• Proven ability to lead complex implementations across multiple geographies.

• Strong advisory skills with a track record of influencing senior leadership.

• Hands-on experience defining scalable and sustainable ServiceNow solutions.

• Design and deliver ServiceNow solutions to support Source-to-Pay (S2P) processes, including requisitioning, procurement, supplier management and approvals.
• Develop and configure forms, workflows, business rules, client scripts and integrations within ServiceNow.
• Create engaging, user-friendly interfaces using ServiceNow UI Builder and the Now Experience framework.
• Customize and extend ServiceNow applications to meet business needs while adhering to best practices.
• Work closely with stakeholders to gather, clarify and refine requirements.
• Provide expert guidance on ServiceNow capabilities, process optimization and UI/UX improvements.
• Collaborate with cross-functional teams including business analysts, consultants and developers to deliver high-quality solutions.
• Conduct testing, debugging and performance optimization to ensure solution reliability and efficiency.
• Identify opportunities for automation and process improvement within procurement workflows.
• Stay current with ServiceNow releases and new features related to S2P and UI Builder.

• Extensive hands-on experience in ServiceNow development, with strong expertise in UI Builder and the Now Experience framework.
• Proven track record of delivering Source-to-Pay (S2P) solutions on ServiceNow or similar enterprise platforms.
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) in Procurement, ITSM or related domains.
• Skilled in configuring workflows, integrations and data models within ServiceNow.
• Proficient in JavaScript, HTML, CSS and ServiceNow APIs for custom development and integrations.
• Experienced with ServiceNow Studio, Flow Designer and IntegrationHub.
• Knowledge of ITIL processes and enterprise procurement frameworks, ensuring alignment with organizational standards.
• Experience integrating ServiceNow with ERP or procurement platforms such as SAP Ariba, Coupa or Oracle is a bonus.
• Strong communication and stakeholder management skills, with the ability to translate technical concepts for business audiences.

• Design, configure and implement Audit Management workflows within ServiceNow IRM.
• Develop integrations, reports and dashboards to support audit evidence, tasks and findings.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
• Support testing, deployment and knowledge transfer to internal teams.
• Ensure configurations align with IRM best practices and compliance frameworks.

• Strong hands-on ServiceNow development experience.
• Deep knowledge of ServiceNow IRM / GRC, with a proven track record in Audit Management.
• Experience with policy, compliance, risk and audit-related modules.
• Ability to deliver in a fast-paced project environment.
• Excellent communication and stakeholder management skills.

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

Our client, a global tech organization, are hiring a ServiceNow ITSM Technical Consultant with an active Secret clearance to join the team on a contract basis in Santa Clara, CA. The successful candidate will be responsible for designing, configuring and developing solutions on the ServiceNow ITSM platform, ensuring they adhere to ITIL best practices and comply with rigorous federal government security standards.


Responsibilities

• Design, develop, configure and customize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.

• Create and implement business rules, client scripts, UI policies, UI actions, workflows and notifications.

• Develop and maintain integrations with external systems via REST/SOAP APIs and IntegrationHub.

• Engage with stakeholders to gather requirements and translate them into effective ServiceNow solutions.

• Ensure compliance with ITIL processes, federal regulations and ServiceNow development best practices.

• Manage and support platform upgrades, patching and deployment of new features.

• Maintain comprehensive documentation, oversee change control and assist with security accreditation processes.

• Collaborate closely with developers, administrators, and cross-functional teams to deliver high-quality results.

• Provide expert support for troubleshooting, performance optimization and issue resolution.

Skillset

• Active Secret clearance (U.S. citizenship required).

• Minimum of 3 years of ServiceNow development experience, with a focus on ITSM modules.

• ServiceNow Certified System Administrator (CSA) certification required.

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – ITSM is a plus.

• Proficient in ServiceNow scripting (JavaScript, Glide API) and platform configuration.

• Experience with ServiceNow APIs, REST/SOAP web services, and data formats including JSON and XML.

• Working knowledge of ITIL v3/v4 processes.

• Experience in DoD environments is an advantage.

• Familiarity with CMDB, Discovery, and Service Mapping.

• Experience delivering solutions using Agile or Scrum methodologies in secure environments.

Our client, a global tech organization, are hiring a ServiceNow Integrations Architect to join the team on a contract basis in Santa Clara, CA. Bringing deep expertise in integrations and custom application development, the successful candidate will lead the strategy, technical design and governance of the company’s ServiceNow platform, delivering scalable, secure and user-friendly applications.


Responsibilities

• Serve as the lead architect for ServiceNow integrations and custom applications.

• Establish and uphold architectural standards, patterns and best practices.

• Convert business requirements into scalable, high-quality technical solutions.

• Manage platform governance, optimize performance and ensure security compliance.

• Design and implement complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, ITSM etc.) using REST, SOAP, JDBC, MID Server and other methods.

• Leverage IntegrationHub, Flow Designer and third-party tools to automate workflows and synchronize data.

• Deliver integration solutions that are robust, well-documented and easy to maintain.

• Lead the design and development of custom applications with App Engine Studio, ServiceNow Studio and related tools.

• Create reusable frameworks and patterns to accelerate application delivery.

• Ensure applications meet UI/UX best practices, are mobile-optimized and comply with accessibility standards.

Skillset

• At least 7 years’ ServiceNow experience with a minimum of 3 years in an architect-level position.

• ServiceNow Certified System Administrator (CSA) plus one of Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

• ServiceNow Certified Technical Architect (CTA) or Master Architect is a plus.

• Demonstrated success delivering integrations with enterprise-grade systems.

• Deep expertise in ServiceNow App Engine and custom application development.

• Proficient in JavaScript, Glide API, and both server- and client-side scripting.

• Skilled in REST/SOAP APIs, JSON, XML, OAuth 2.0 and related authentication protocols.

• Experienced in Agile delivery methods and CI/CD pipelines within ServiceNow.

• Knowledge of Event Management, Performance Analytics or Virtual Agent integrations.

• Excellent communication skills with proven stakeholder engagement ability.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, a leading Digital Transformation Consulting firm, is hiring a ServiceNow Business Analyst with expertise in Customer Service Management (CSM) to join their team on a contract basis in New York. The successful candidate will serve as a vital link between business stakeholders and technical teams, gathering and translating business requirements into effective, scalable solutions within the ServiceNow CSM platform.


Responsibilities

• Engage with stakeholders, product owners and end-users to collect, document and confirm requirements related to ServiceNow CSM.

• Facilitate interviews, workshops and process evaluations to gain insight into workflows and pinpoint opportunities for improvement.

• Convert business needs into well-defined user stories, functional specifications and acceptance criteria.

• Collaborate with developers and architects to design and validate ServiceNow CSM solutions, including Case Management, Customer Portal, Playbooks and Virtual Agent.

• Assist in user acceptance testing by creating test scenarios and cases, and coordinating testing sessions.

• Evaluate and enhance customer service workflows to boost efficiency and performance.

• Identify and recommend automation and integration opportunities within ServiceNow to streamline operations.

• Serve as a communication bridge between business users and development teams, ensuring transparency and alignment.

• Maintain comprehensive documentation such as process flows, use cases and system configurations, adhering to governance standards and best practices.

Skillset

• Bachelor’s degree in Business Administration, Information Systems or similar.

• At least 3 years of experience as a Business Analyst, including a minimum of 2 years focused on ServiceNow projects.

• Demonstrated hands-on expertise with ServiceNow Customer Service Management (CSM).

• Solid knowledge of ITIL principles, customer support processes and enterprise service delivery frameworks.

• In-depth familiarity with key ServiceNow CSM functionalities such as Case Management, Agent Workspace, Customer Portal and Knowledge Management.

• Skilled in developing user stories, acceptance criteria and detailed process documentation.

• Experience working within Agile/Scrum methodologies, using tools like Jira or Azure DevOps.

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – CSM, and/or Certified Business Analyst Professional (CBAP) are a bonus.