ServiceNow Developer Jobs

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, a leading Digital Transformation Consulting firm, is hiring a ServiceNow Business Analyst with expertise in Customer Service Management (CSM) to join their team on a contract basis in New York. The successful candidate will serve as a vital link between business stakeholders and technical teams, gathering and translating business requirements into effective, scalable solutions within the ServiceNow CSM platform.


Responsibilities

• Engage with stakeholders, product owners and end-users to collect, document and confirm requirements related to ServiceNow CSM.

• Facilitate interviews, workshops and process evaluations to gain insight into workflows and pinpoint opportunities for improvement.

• Convert business needs into well-defined user stories, functional specifications and acceptance criteria.

• Collaborate with developers and architects to design and validate ServiceNow CSM solutions, including Case Management, Customer Portal, Playbooks and Virtual Agent.

• Assist in user acceptance testing by creating test scenarios and cases, and coordinating testing sessions.

• Evaluate and enhance customer service workflows to boost efficiency and performance.

• Identify and recommend automation and integration opportunities within ServiceNow to streamline operations.

• Serve as a communication bridge between business users and development teams, ensuring transparency and alignment.

• Maintain comprehensive documentation such as process flows, use cases and system configurations, adhering to governance standards and best practices.

Skillset

• Bachelor’s degree in Business Administration, Information Systems or similar.

• At least 3 years of experience as a Business Analyst, including a minimum of 2 years focused on ServiceNow projects.

• Demonstrated hands-on expertise with ServiceNow Customer Service Management (CSM).

• Solid knowledge of ITIL principles, customer support processes and enterprise service delivery frameworks.

• In-depth familiarity with key ServiceNow CSM functionalities such as Case Management, Agent Workspace, Customer Portal and Knowledge Management.

• Skilled in developing user stories, acceptance criteria and detailed process documentation.

• Experience working within Agile/Scrum methodologies, using tools like Jira or Azure DevOps.

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – CSM, and/or Certified Business Analyst Professional (CBAP) are a bonus.

Our client, a Digital Transformation Consulting organization, is hiring a Senior ServiceNow Developer/Architect with skills in Customer Service Management (CSM) to join their team on a contract basis. The successful candidate will take the lead in designing, developing and delivering cutting-edge ServiceNow CSM solutions that improve customer experience, streamline service delivery and boost operational performance.


Responsibilities

• Lead the architecture and technical strategy for ServiceNow CSM implementations.

• Design end-to-end CSM solutions aligned with enterprise standards and business objectives.

• Develop and configure key CSM components including Case Management, Agent Workspace, Customer Portals, Playbooks and Virtual Agent.

• Build and enhance applications, workflows, UI policies, business rules, client scripts and integrations.

• Provide mentorship and technical leadership to junior developers and cross-functional teams.

• Enforce coding standards, best practices and quality assurance measures.

• Collaborate with stakeholders to translate business requirements into scalable solutions.

• Perform upgrades, patches, performance tuning and routine platform health checks.

• Ensure adherence to security best practices and maintain robust access controls.

Skillset

• Bachelor’s degree in Computer Science, Information Systems or similar.

• At least 5 years of hands-on ServiceNow development experience, including a minimum of 3 years focused on Customer Service Management (CSM).

• ServiceNow Certified Technical Architect (CTA) certification is highly desirable.

• Relevant ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CSM) are a bonus.

• Demonstrated success in designing and delivering enterprise-level ServiceNow solutions.

• In-depth knowledge of ServiceNow CSM modules such as Case Management, Customer Central, Task Intelligence, Playbooks, Virtual Agent and Knowledge Management.

• Proficient in JavaScript, REST/SOAP APIs, Flow Designer, MID Server and IntegrationHub.

• Strong understanding of CMDB, Access Control Lists (ACLs) and core ServiceNow data architecture.

• Experience working within Agile and Scrum development methodologies.

Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.


Responsibilities

• Analyze business needs and define ServiceNow FSM workflows.

• Work with stakeholders to optimize field service operations.

• Develop process maps and functional specifications.

• Provide recommendations for ServiceNow FSM configuration and automation.

• Conduct training and knowledge transfer sessions.

Skillset

• 3+ years of experience in ServiceNow FSM and business process consulting.

• Deep understanding of field service workflows and best practices.

• Strong analytical and communication skills.

• Experience working with ServiceNow developers and architects.

• ServiceNow certifications (preferred).

• Must be a US Citizen and eligible to work without sponsorship.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

ServiceNow GRC Developer - Business Continuity Management
Location: Remote (1–2 hour time difference from client)
Contract: Approx. 3 days/week (flexible)


Our client, a global tech organization, are hiring an experienced ServiceNow GRC Developer to join the team remotely on a part-time contract. The successful candidate will utilize their skills in the Risk module, specifically within Business Continuity Management (BCM) as part of GRC (Governance, Risk and Compliance) for a leading client in the banking industry.


Responsibilities

• Translate business requirements into BCM user stories for the SBPC (ServiceNow Business Process Consultant) team to configure.
• Collaborate with stakeholders to support BCM workshops as needed.
• Provide guidance on best practices within the ServiceNow Risk and BCM framework.

Skillset

• Proven experience delivering ServiceNow GRC/Risk projects, with a focus on BCM implementation.
• Ability to develop functional user stories aligned with ServiceNow best practices.
• Strong client-facing and communication skills in English.
• Available to work within a 1–2 hour time zone overlap.

If you are interested or would like to learn more, please get in touch - ailsa@alldus.com.

Our client, an established IT Services organization, is hiring multiple ServiceNow Developers on join the team on a contract basis in Virginia. The successful candidates will be responsible for designing, implementing and maintaining ServiceNow solutions that enhance business processes and drive improved results for their government clients.


Responsibilities

• Develop and implement ServiceNow solutions, including custom applications, workflows and integrations with third-party systems.

• Apply in-depth expertise across core ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM) and knowledge management.

• Write and maintain scripts using ServiceNow’s Glide API, JavaScript and other relevant scripting tools.

• Design and build integrations leveraging REST, SOAP, JSON and other communication protocols.

• Configure and manage ServiceNow security settings, including Access Control Rules (ACLs) and role-based permissions.

• Assist with ServiceNow upgrades, release planning and risk mitigation throughout platform updates.

Skillset

• Demonstrated expertise in delivering ServiceNow solutions with comprehensive knowledge of key modules such as ITSM and ITOM.

• In-depth understanding of ServiceNow’s data architecture, scripting languages and integration methods.

• Required ServiceNow certifications include Certified Application Developer (CAD) and Certified System Administrator (CSA).

• Certified Implementation Specialist (CIS) certifications are a big plus.

• Knowledge of ITIL frameworks and best practices; ITIL certification a bonus.

• Proven ability to work effectively within Agile development teams.

• Strong communication skills with ability of engaging technical and non-technical audiences.

ServiceNow IRM Solution Architect
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP


Our client, an Elite ServiceNow Partner, are hiring a Senior ServiceNow IRM Solution Architect to join the team remotely on a long-term contract. The successful candidate will play a key role in delivering a high-impact Operational Risk Management (ORM) program for a leading Swiss bank, supporting the implementation and optimization of ServiceNow’s Integrated Risk Management (IRM) module.


Responsibilities

• Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB) solutions.

• Recommend optimal, scalable solutions aligned with platform and industry best practices.

• Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.

• Collaborate closely with product owners and stakeholders to shape and manage the product backlog.

• Define and estimate user stories, as well as support sprint planning and defect resolution

• Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.

• Act as a trusted advisor to business and IT to drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance

• Support internal delivery teams, mentoring junior consultants and developers where needed.

Skillset

• Strong expertise in ServiceNow IRM, particularly in Operational Risk Management.

• ServiceNow Risk Certifications are essential.

• Proven experience in Solution Architecture and Agile delivery.

• Strong client-facing communication and stakeholder engagement skills.

• Comfortable advising and working at senior levels within financial institutions.

• Ability to work independently and lead both client interactions and delivery direction.

• Based in Germany, with ability to travel to Zurich once per month (fully expensed).

Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.



Responsibilities

• Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.

• Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.

• Utilise web components within UI Builder to develop responsive, reusable UI elements.

• Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.

• Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.

Skillset

• Active Secret clearance required; TS/SCI holders highly desirable.

• Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.

• Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.

• Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.

• Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.

ServiceNow ITSM Developer and Admin
Location: Remote
Contract: 6 months, likely to extend
Start Date: ASAP


Our client, a leading European organization, is hiring a ServiceNow ITSM Developer & Admin on an initial six-month contract to joint heir team remotely. The successful candidate will play a key role in enhancing and optimising the ServiceNow platform, with a focus on ITSM modules, dashboard development and performance analytics.


Responsibilities

• Develop, design and provide ongoing support for ITSM modules within the ServiceNow platform.

• Maintain and enhance the Configuration Management Database (CMDB) to ensure accuracy and efficiency.

• Create effective and insightful Performance Analytics dashboards to drive data-informed decisions.

• Assist with configuration, customisation and administration of the ServiceNow environment.

• Work closely with internal stakeholders and end-users to understand requirements and deliver solutions.

• Proactively suggest improvements to optimise platform performance and functionality.

Skillset

• Demonstrated practical experience in developing and managing ServiceNow ITSM solutions.

• In-depth expertise in Configuration Management Database (CMDB) management, Performance Analytics and dashboard design.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Certified Application Developer (CAD) certification is a plus.

• Strong communication skills, with the ability to collaborate effectively across multiple teams.

• French language skills are a plus.

• Engage actively in technical planning and requirements gathering sessions.
• Design, develop, test, debug and document software solutions.
• Maintain compliance with established development processes and industry standards.
• Build and deploy applications on the ServiceNow platform, specialising in SPM and ITSM modules.
• Collaborate and communicate effectively with colleagues of varying skill levels to achieve project goals.

• Bachelor’s degree in Management Information Systems, Computer Science, Engineering or similar.
• Minimum of 5 years of hands-on ServiceNow development experience.
• Proven expertise implementing multiple SPM modules, including Demand, Strategy & Goal Setting, Capacity Planning and Project Management.
• Strong experience configuring ITSM modules such as Incident, Request, Problem and Change Management, including Major Incident knowledge.
• Solid understanding of CMDB (Configuration Management Database).
• Proficiency with Glide API and JavaScript on the ServiceNow platform.
• Experience integrating ServiceNow with external systems using REST and SOAP APIs.
• Skilled in creating dashboards and reports with Performance Analytics and Platform Analytics.

• Develop and customize solutions within the ServiceNow platform.
• Collaborate with the Solution Architect on design and implementation.
• Work across key ITSM modules such as Incident, Problem, CMDB.
• Integrate with external systems using APIs.
• Ensure adherence to platform best practices and client security standards.

• Proven experience as a Senior ServiceNow Developer.
• Strong knowledge of ITSM modules: Incident, Problem, CMDB.
• Understanding of ServiceNow APIs and integration approaches.
• Experience working in regulated environments (banking/finance preferred).
• Comfortable working remotely within Switzerland.

• Candidate must be in Switzerland (remote work from outside Switzerland is not possible).
• Initial IT setup must be done onsite in Zurich.
• Flexible working arrangement, with an average of 60% allocation.

• Take ownership and governance of the Incident Management process, ensuring it aligns with ITIL v4 standards and organisational objectives.
• Work closely with stakeholders, service desk personnel and platform developers to enhance the effectiveness of Agent Workspace and Digital Workspaces.
• Develop and deploy streamlined workflows, favouring configuration over custom coding.
• Provide guidance to developers and administrators on implementing low-code/no-code solutions.
• Keep process documentation, SLAs and KPIs up to date for effective incident management.
• Serve as a subject matter expert on ServiceNow best practices and user configuration.
• Collaborate with business and IT teams to deliver high-quality services and drive continuous improvements.
• Promote platform consistency and sustainable design by minimizing customizations unless necessary.

• Certified in ITIL v4 with comprehensive knowledge of ITSM best practices.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Demonstrated experience as a ServiceNow Process Owner, specializing in Incident Management.
• Practical experience working with Digital Workspace and Agent Workspace functionalities.
• Expertise in service desk operations and user provisioning within ServiceNow.
• Strong expertise in platform governance and preserving out-of-the-box capabilities.
• Exceptional skills in stakeholder management, communication and documentation.
• Proven ability to work effectively in agile or ITSM transformation environments.