ServiceNow Engagement Manager Jobs

Our client, a growing IT Consulting organization, are hiring a ServiceNow Engagement Manager to join the team remotely. The successful candidate will drive high-impact projects with cross-functional teams and executives, ensuring exceptional client experiences and successful delivery across all engagement phases.


Responsibilities

• Lead cross-functional teams while managing high-impact projects with senior executives and key stakeholders.

• Ensure an exceptional client experience across every stage of the engagement.

• Deliver consistent and insightful updates to clients and internal leadership teams.

• Manage all phases of project execution, effectively coordinating across complex team structures.

• Lead strategic initiatives that influence the direction and success of engagements.

• Clearly articulate the value and impact of the engagement to drive stakeholder alignment and enthusiasm.

• Provide mentorship and guidance to internal teams and partners, promoting excellence in delivery.

• Proactively identify challenges or misalignments and implement practical, results-driven solutions.

Skillset

• At least 3 years of experience in customer engagement or project management roles.

• Demonstrated success in implementing or supporting ServiceNow within enterprise environments.

• Solid background in cross-functional project management, including planning, execution and stakeholder reporting.

• Proven ability to lead strategic initiatives from concept through to successful delivery.

• Proficient in interpreting data, metrics and KPIs to inform decisions and measure success.

• Skilled in data analysis and critical thinking to evaluate options and guide decision-making.

• Strong skills in communication, documentation and presenting to diverse audiences.

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Engagement Manager to join their team in Virginia on a contract basis. The successful candidate will oversee end-to-end ServiceNow deployments, ensuring smooth execution, proactive risk management and consistently high customer satisfaction.


Responsibilities

• Oversee the full lifecycle of ServiceNow engagements, including strategy, design, training and implementation.

• Serve as the primary point of contact for clients, delivering regular updates, resolving issues and escalating when needed.

• Partner with Sales to develop and manage project change requests (PCRs) and Statements of Work (SOWs).

• Lead cross-functional teams, driving project success through proactive scope, risk and expectation management.

• Foster strong client relationships through consistent communication and transparent status reporting.

• Ensure adherence to defined roles, responsibilities and compliance standards across project teams.

• Manage and maintain deployment records in the ServiceNow Partner Portal.

• Capture and submit Customer Success Stories (CSS) based on post-deployment client feedback.

Skillset

• US Citizenship with ability obtain Public Trust or higher clearance.

• Master’s degree in Computer Science, Software Engineering or similar.

• Minimum of 5 years' experience in Engagement Management, preferably within a consulting environment.

• Proven track record in deploying SaaS and ITIL-based solutions.

• In-depth understanding of the ServiceNow platform and established project management practices.

• Familiarity with MSP frameworks and Domain Separation architecture.

• ITIL® v3 Certification is required. ServiceNow Administrator and Implementation Specialist certifications are a plus.

• Exceptional leadership, communication and presentation abilities

• Experience managing cross-functional and geographically distributed technical teams.

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.