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Our client, a certified ServiceNow Partner, are hiring a ServiceNow Engagement Manager to join the team in Maryland. The successful candidate will oversee and drive complex, multi-stakeholder ServiceNow initiatives across both the Healthcare and Federal sectors.
Responsibilities-
Lead the end-to-end delivery of ServiceNow engagements, ensuring projects are completed on time, within scope and aligned with client objectives.
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Collaborate with ServiceNow Solution Consultants, Architects, and Delivery Teams to define project scope, deliverables and success criteria.
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Oversee and guide the implementation of ServiceNow modules, including ITSM, ITOM, ITAM, SPM and CSM.
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Facilitate workshops and design sessions to capture requirements and align business needs with ServiceNow capabilities.
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Promote a culture of excellence, teamwork, and continuous improvement within both the project team and client environment.
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Ensure compliance with all relevant standards, frameworks and security requirements, particularly within Federal and Healthcare engagements.
Skillset-
US Citizenship is required.
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Bachelor’s degree in Computer Science, Engineering or similar.
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Minimum of 5 years of experience within a professional services or consulting organisation.
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At least 3 years of hands-on experience delivering ServiceNow consulting engagements.
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Demonstrated success leading and managing ServiceNow projects across ITSM, ITOM, ITAM, SPM and CSM modules.
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Prior experience working within Healthcare and/or Federal sectors.
Benefits-
Salary: $150,000
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Comprehensive Benefits Package.
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Our client, an IT & Cybersecurity solutions provider, are hiring a ServiceNow IRM Subject Matter Expert to join the team on a contract basis. The successful candidate will lead client engagements, oversee solution delivery, and contribute to go-to-market initiatives, all while ensuring customers quickly realize the value of their ServiceNow investments through scalable, best-in-class solutions.
Responsibilities-
Lead end-to-end ServiceNow Risk & Security Operations engagements, from initial planning through to successful implementation.
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Design and enhance solution offerings, contributing to go-to-market initiatives including client presentations, sales discussions and webinars.
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Partner closely with clients to capture and document requirements, translate business objectives into effective ServiceNow solutions and drive delivery excellence.
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Act as the primary engagement manager, nurturing trusted relationships with senior stakeholders and ensuring alignment across all project activities.
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Oversee and guide delivery teams, ensuring projects are executed to scope, quality and timeline expectations.
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Stay ahead of ServiceNow platform innovations, leveraging new capabilities to continuously improve client outcomes and solution performance.
Skillset-
At least six years’ experience leading and managing ServiceNow Risk and SecOps implementation teams.
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Deep expertise in ServiceNow Risk and SecOps modules, including Integrated Risk Management (IRM), Vulnerability Response (VR), Security Incident Response (SIR) and related solutions.
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Comprehensive understanding of security, risk, and compliance frameworks and best practices.
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Background in consulting or professional services, delivering complex, client-facing projects.
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Relevant professional certifications, such as CISSP, CISA or CISM.
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ServiceNow certifications or accreditations in Risk and SecOps modules.
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Proven analytical and problem-solving abilities, with a focus on driving practical, value-based outcomes.
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Exceptional leadership and communication skills, with a strong track record of stakeholder engagement and management.
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ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.
Responsibilities
- Lead architectural design and delivery of ServiceNow solutions across multiple modules.
- Translate business requirements into technical designs and provide best practice guidance.
- Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
- Oversee integration of ServiceNow with other enterprise systems.
- Provide mentorship to technical teams and support client workshops.
- Ensure adherence to ServiceNow platform governance and standards.
Skillset
- Proven experience as a ServiceNow Architect with multiple successful implementations.
- Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
- Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
- Bilingual (English/French) – professional working proficiency in both languages.
- Excellent communication and stakeholder management skills.
- Must be a Canadian citizen or permanent resident.
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Our client, a global leader in Asset Management, is hiring a ServiceNow Senior Manager to join the team in Santa Clara, CA. The successful candidate will lead the delivery of advanced IT Asset Management solutions, drive revenue growth, oversee high-performing delivery teams and shape innovative service offerings that deliver measurable business value.
Responsibilities-
Develop and implement strategic plans to grow the ServiceNow ITAM practice, driving revenue and increasing market share through technical delivery and managed services.
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Serve as a thought leader, positioning the company as a premier provider of ServiceNow ITAM solutions.
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Establish and nurture strong partnerships with ServiceNow, leveraging their ecosystem to identify and pursue growth opportunities.
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Lead operational delivery to ensure high levels of client satisfaction, retention and successful project execution.
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Design, evolve and optimise service offerings and their corresponding delivery frameworks.
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Act as a product owner, championing innovation and continuous enhancement of ServiceNow capabilities.
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Oversee the creation and execution of comprehensive Statements of Work (SOWs) with clearly defined scopes, timelines and deliverables.
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Partner closely with sales, marketing and business development teams to support pre-sales activities and drive market enablement.
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Recruit, develop and lead a high-performing team of ITAM professionals, fostering a culture of excellence and growth.
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Manage resourcing across multiple client engagements, maintaining quality standards and ensuring effective workload distribution.
Skillset-
At least 10 years of experience leading and scaling professional and managed services practices, with a strong emphasis on ServiceNow ITAM.
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Extensive knowledge of ServiceNow ITAM solutions, including SAM Pro, HAM Pro, Cloud Cost Management (CCM), Enterprise Architecture (EA/APM) and IT Operations Management (ITOM).
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Solid understanding of IT Service Management (ITSM), ITIL methodologies and enterprise software service frameworks.
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Demonstrated success in designing, operationalising and optimising service offerings and delivery models.
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Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all organisational levels, including C-suite executives.
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Proficient in creating Statements of Work (SOWs), managing stakeholder relationships, and leading scalable, high-quality delivery operations.
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Experienced in leading cross-functional teams within fast-paced environments.
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Relevant industry certifications such as ITIL and ServiceNow is a plus.
Benefits-
Salary: $160k
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Bonus
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Medical, Dental & Vision Insurance.
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Wellness programs.
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401(k) and Company Match.
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