ServiceNow Engagement Manager Jobs

Our client, an IT & Cybersecurity solutions provider, are hiring a ServiceNow IRM Subject Matter Expert to join the team on a contract basis. The successful candidate will lead client engagements, oversee solution delivery, and contribute to go-to-market initiatives, all while ensuring customers quickly realize the value of their ServiceNow investments through scalable, best-in-class solutions.


Responsibilities

• Lead end-to-end ServiceNow Risk & Security Operations engagements, from initial planning through to successful implementation.

• Design and enhance solution offerings, contributing to go-to-market initiatives including client presentations, sales discussions and webinars.

• Partner closely with clients to capture and document requirements, translate business objectives into effective ServiceNow solutions and drive delivery excellence.

• Act as the primary engagement manager, nurturing trusted relationships with senior stakeholders and ensuring alignment across all project activities.

• Oversee and guide delivery teams, ensuring projects are executed to scope, quality and timeline expectations.

• Stay ahead of ServiceNow platform innovations, leveraging new capabilities to continuously improve client outcomes and solution performance.

Skillset

• At least six years’ experience leading and managing ServiceNow Risk and SecOps implementation teams.

• Deep expertise in ServiceNow Risk and SecOps modules, including Integrated Risk Management (IRM), Vulnerability Response (VR), Security Incident Response (SIR) and related solutions.

• Comprehensive understanding of security, risk, and compliance frameworks and best practices.

• Background in consulting or professional services, delivering complex, client-facing projects.

• Relevant professional certifications, such as CISSP, CISA or CISM.

• ServiceNow certifications or accreditations in Risk and SecOps modules.

• Proven analytical and problem-solving abilities, with a focus on driving practical, value-based outcomes.

• Exceptional leadership and communication skills, with a strong track record of stakeholder engagement and management.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Engagement Manager to join their team in Virginia on a contract basis. The successful candidate will oversee end-to-end ServiceNow deployments, ensuring smooth execution, proactive risk management and consistently high customer satisfaction.


Responsibilities

• Oversee the full lifecycle of ServiceNow engagements, including strategy, design, training and implementation.

• Serve as the primary point of contact for clients, delivering regular updates, resolving issues and escalating when needed.

• Partner with Sales to develop and manage project change requests (PCRs) and Statements of Work (SOWs).

• Lead cross-functional teams, driving project success through proactive scope, risk and expectation management.

• Foster strong client relationships through consistent communication and transparent status reporting.

• Ensure adherence to defined roles, responsibilities and compliance standards across project teams.

• Manage and maintain deployment records in the ServiceNow Partner Portal.

• Capture and submit Customer Success Stories (CSS) based on post-deployment client feedback.

Skillset

• US Citizenship with ability obtain Public Trust or higher clearance.

• Master’s degree in Computer Science, Software Engineering or similar.

• Minimum of 5 years' experience in Engagement Management, preferably within a consulting environment.

• Proven track record in deploying SaaS and ITIL-based solutions.

• In-depth understanding of the ServiceNow platform and established project management practices.

• Familiarity with MSP frameworks and Domain Separation architecture.

• ITIL® v3 Certification is required. ServiceNow Administrator and Implementation Specialist certifications are a plus.

• Exceptional leadership, communication and presentation abilities

• Experience managing cross-functional and geographically distributed technical teams.