ServiceNow Engagement Manager Jobs

Our client, an established IT Services and Consulting firm, are hiring a ServiceNow Project Manager to join the team remotely on a 9-month contract. The successful candidate will head a significant federal healthcare technology program, overseeing the implementation of Nuvolo across the U.S. Department of Veterans Affairs environment.


Responsibilities

• Act as the primary contractor liaison for Veterans Health Administration (VHA) leadership, managing performance issues and coordinating subject matter expertise.

• Direct a complex, multi-project program with scope and lifecycle budget on par with large federal enterprise initiatives.

• Plan, initiate, manage, execute and close program activities to support and advance the VHA’s mission.

• Manage governance, risk, stakeholder engagement and programme performance reporting.

• Ensure all activities comply with federal regulations and contractual requirements.

• Lead and coordinate cross-functional teams across both technical and business workstreams.

• Drive the enterprise-wide implementation of Nuvolo software, ensuring seamless integration within ServiceNow environments.

Skillset

• Bachelors degree with minimum 4 years’ experience supporting large corporations or government agencies.

• Project Management Professional (PMP) certification or equivalent.

• Proven track record managing large-scale, multi-project programs.

• Experience leading programs through full lifecycle from planning, initiating, executing, monitoring and closing.

• Experience in structured, compliance-driven environments, supporting agency missions.

• Experience with programmes of comparable budget, scale, and complexity.

• Hands-on experience implementing Nuvolo software is a bonus.

• Leadership in ServiceNow implementations.

• Experience within large healthcare organizations or federal healthcare programs, ideally including VA projects is a plus.

Our client, an established IT Services and Consulting firm, are hiring a ServiceNow Program Manager to join the team remotely on a 9-month contract. The successful candidate will lead a large-scale, long-term transformation program within the Federal Government, centered on implementing Nuvolo software across an integrated healthcare system.


Responsibilities

• Lead the full lifecycle delivery of complex healthcare programmes, from planning and initiation through to execution and close-out.

• Drive programme delivery in support of an integrated healthcare system.

• Work in close partnership with the Veterans Affairs department to achieve defined strategic objectives.

• Provide oversight across governance, stakeholder engagement, risk management and reporting.

• Ensure compliance with federal regulations and alignment with enterprise best practice standards.

Skillset

• Master’s degree with a minimum of 10 years’ experience in healthcare programme management.

• At least 6 years’ experience supporting a large corporation or government agency.

• Proven track record delivering programmes within an integrated healthcare system.

• PMP (Project Management Professional) certification or equivalent qualification.

• Certified Scrum Master accreditation and ITIL Intermediate/ITIL Practitioner certification.

• Direct experience implementing Nuvolo software strongly preferred.

• Experience supporting ServiceNow implementations.

• Previous experience within the healthcare sector, ideally in a federal healthcare environment is a plus.

Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Engagement Manager to join their team remotely on a 6-month contract. The successful candidate will act as the key liaison between clients and internal teams, driving projects to completion efficiently, on schedule and in line with business goals.


Responsibilities

• Lead client engagements from project kick-off through successful delivery.

• Cultivate and sustain strong relationships with clients and key stakeholders.

• Direct project planning, execution and delivery, ensuring scope, schedule and resources are effectively managed.

• Organize and facilitate workshops, meetings and presentations to share progress and insights.

• Proactively identify risks and implement mitigation strategies to ensure project success.

• Deliver timely and transparent updates to senior management and stakeholders.

Skillset

• Bachelor’s degree in Business, Management or a related discipline.

• Minimum of 3 years’ experience in project management or client engagement roles.

• Demonstrated ability to juggle multiple projects and consistently meet deadlines.

• Outstanding communication, interpersonal and leadership skills.

• Strong problem-solving and negotiation capabilities.

• PMP certification or equivalent is a plus.

• Experience working on IT or technology-driven projects.

• Knowledge of Agile methodologies.

Our client, an IT & Cybersecurity solutions provider, are hiring a ServiceNow IRM Subject Matter Expert to join the team on a contract basis. The successful candidate will lead client engagements, oversee solution delivery, and contribute to go-to-market initiatives, all while ensuring customers quickly realize the value of their ServiceNow investments through scalable, best-in-class solutions.


Responsibilities

• Lead end-to-end ServiceNow Risk & Security Operations engagements, from initial planning through to successful implementation.

• Design and enhance solution offerings, contributing to go-to-market initiatives including client presentations, sales discussions and webinars.

• Partner closely with clients to capture and document requirements, translate business objectives into effective ServiceNow solutions and drive delivery excellence.

• Act as the primary engagement manager, nurturing trusted relationships with senior stakeholders and ensuring alignment across all project activities.

• Oversee and guide delivery teams, ensuring projects are executed to scope, quality and timeline expectations.

• Stay ahead of ServiceNow platform innovations, leveraging new capabilities to continuously improve client outcomes and solution performance.

Skillset

• At least six years’ experience leading and managing ServiceNow Risk and SecOps implementation teams.

• Deep expertise in ServiceNow Risk and SecOps modules, including Integrated Risk Management (IRM), Vulnerability Response (VR), Security Incident Response (SIR) and related solutions.

• Comprehensive understanding of security, risk, and compliance frameworks and best practices.

• Background in consulting or professional services, delivering complex, client-facing projects.

• Relevant professional certifications, such as CISSP, CISA or CISM.

• ServiceNow certifications or accreditations in Risk and SecOps modules.

• Proven analytical and problem-solving abilities, with a focus on driving practical, value-based outcomes.

• Exceptional leadership and communication skills, with a strong track record of stakeholder engagement and management.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.