ServiceNow Engagement Manager Jobs

ServiceNow Project Manager
Location: Zurich, Switzerland (Onsite 2 days/week)
Contract Type: Service Agreement
Employment: March 2026 – December 2026 (extension possible)
Workload: 3 days per week (60% FTE)
Languages: German (mandatory)



Our client, an Elite ServiceNow Partner, is hiring an experienced German-speaking ServiceNow Project Manager to lead a long-term CMDB transformation program. The successful candidate will focus on redesigning and maturing the CMDB in line with CSDM standards, with a strong emphasis on business outcomes, data quality and operational usability rather than purely technical delivery.



Responsibilities

• Lead the CMDB program end-to-end, ensuring alignment with strategic objectives.

• Plan, prioritize and oversee all program activities, delivering on time and within scope.

• Ensure CMDB implementation is fully compliant with CSDM standards.

• Proactively manage resources, risks and dependencies to maintain program momentum.

• Drive effective stakeholder engagement, governance and escalation processes.

• Collaborate closely with agile delivery teams in SCRUM and SAFe frameworks.

• Coordinate with Jira-based teams to ensure seamless delivery and reporting.

• Provide onsite program leadership two days per week (Tuesday and Thursday) in the Zurich area.

Skillset

• Fluency in German and English.

• Demonstrated experience leading long-term IT or CMDB programs.

• Hands-on experience delivering successful ServiceNow projects.

• Strong knowledge of CSDM principles and best practices.

• Proven experience working in agile delivery environments, including SCRUM and SAFe.

• Excellent skills in planning, scheduling and managing dependencies.

• Confident in managing stakeholders and escalations at senior levels.

• Experience operating within structured governance and decision-making frameworks.

• Familiarity with Jira-based delivery and tracking environments.

Our client, an IT & Cybersecurity solutions provider, are hiring a ServiceNow IRM Subject Matter Expert to join the team on a contract basis. The successful candidate will lead client engagements, oversee solution delivery, and contribute to go-to-market initiatives, all while ensuring customers quickly realize the value of their ServiceNow investments through scalable, best-in-class solutions.


Responsibilities

• Lead end-to-end ServiceNow Risk & Security Operations engagements, from initial planning through to successful implementation.

• Design and enhance solution offerings, contributing to go-to-market initiatives including client presentations, sales discussions and webinars.

• Partner closely with clients to capture and document requirements, translate business objectives into effective ServiceNow solutions and drive delivery excellence.

• Act as the primary engagement manager, nurturing trusted relationships with senior stakeholders and ensuring alignment across all project activities.

• Oversee and guide delivery teams, ensuring projects are executed to scope, quality and timeline expectations.

• Stay ahead of ServiceNow platform innovations, leveraging new capabilities to continuously improve client outcomes and solution performance.

Skillset

• At least six years’ experience leading and managing ServiceNow Risk and SecOps implementation teams.

• Deep expertise in ServiceNow Risk and SecOps modules, including Integrated Risk Management (IRM), Vulnerability Response (VR), Security Incident Response (SIR) and related solutions.

• Comprehensive understanding of security, risk, and compliance frameworks and best practices.

• Background in consulting or professional services, delivering complex, client-facing projects.

• Relevant professional certifications, such as CISSP, CISA or CISM.

• ServiceNow certifications or accreditations in Risk and SecOps modules.

• Proven analytical and problem-solving abilities, with a focus on driving practical, value-based outcomes.

• Exceptional leadership and communication skills, with a strong track record of stakeholder engagement and management.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.