ServiceNow HRSD Architect Jobs

Our client, a leading IT Services and Consulting firm, are hiring a French-speaking ServiceNow Expert to join their team in Paris on an initial 3-month contract. The successful candidate will play a key role in growing their ServiceNow practice across pre-sales, solution architecture and client delivery engagements in France.


Responsibilities

• Support the delivery of RFP responses, qualification activities and solution proposals.

• Lead client workshops to capture and define business and technical requirements.

• Deliver advanced demonstrations and presentations of the ServiceNow platform.

• Contribute to solution architecture, technical design and implementation frameworks.

• Develop presentations, target operating models and delivery methodologies.

• Configure, optimise and maintain ServiceNow solutions in line with industry best practices.

• Assist in the design and enhancement of business and IT service management processes.

• Provide strategic and technical guidance to both clients and internal stakeholders.

• Investigate, troubleshoot, and resolve complex technical challenges.

• Serve as a senior technical advisor and escalation point for project teams.

Skillset

• Fluent French language skills are required.

• At least 5 years' practical experience working with the ServiceNow platform.

• Relevant ServiceNow certifications are essential.

• Strong technical expertise across ITAM, SPM, HRSD, ITSM, ITOM, CMDB, Service Catalog, Workflows and Integrations.

• Demonstrated experience delivering ServiceNow consulting, implementation and transformation engagements.

• Proven ability to facilitate workshops with both business and technical stakeholders.

• Strong knowledge of ServiceNow delivery methodologies, governance and platform best practices.

• Excellent communication, presentation and stakeholder management capabilities.

Our client, a global technology organization, is hiring an experienced ServiceNow Gen AI Architect to join their team remotely on a contract basis. The successful candidate will play a key role in leading the architecture, design and delivery of AI-enabled solutions across the ServiceNow platform, while helping enterprise organizations adopt emerging Generative AI capabilities to enhance operational efficiency and accelerate business transformation.


Responsibilities

• Lead the end-to-end architecture, design and deployment of Generative AI solutions across the ServiceNow platform.

• Design and implement scalable AI-driven workflows across key ServiceNow modules including ITSM, CSM, HRSD and SecOps.

• Provide expert guidance to customers on AI governance, security, compliance and risk management frameworks.

• Support the development, implementation and ongoing optimization of AI Control Tower initiatives.

• Work closely with business stakeholders, technical teams and leadership to identify AI use cases and define transformation roadmaps.

• Integrate ServiceNow with external AI platforms, LLM technologies, APIs and wider enterprise systems.

• Establish and promote best practices across automation, workflow orchestration, platform scalability and data management.

• Provide technical leadership and mentorship across architecture, engineering, development and delivery functions.

• Support solution workshops, technical discovery sessions and customer strategy discussions throughout the project lifecycle.

• Ensure AI-enabled solutions are aligned with enterprise architecture standards, business objectives and regulatory requirements.

Skillset

• Proven experience working as a ServiceNow Architect, Solution Architect or in a similar senior technical leadership role.

• Hands-on expertise with ServiceNow AI capabilities, including Generative AI, intelligent automation and workflow orchestration.

• Demonstrated experience designing, architecting and delivering enterprise-scale ServiceNow solutions across complex environments.

• Strong knowledge of AI governance, cybersecurity, compliance and risk management frameworks.

• Experience integrating ServiceNow with third-party platforms, enterprise applications and API-driven environments.

• ServiceNow Certified Technical Architect (CTA), CIS certifications or other relevant ServiceNow accreditations is a bonus.

• Experience working within regulated industries such as financial services, insurance, healthcare or the public sector is a plus.

• Exposure to AI Control Tower, Now Assist and emerging agentic AI frameworks within enterprise environments.

• Solid understanding of ITSM processes and enterprise workflow design best practices.

• Excellent communication, stakeholder management and client-facing consulting skills.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.