ServiceNow Lead Developer Jobs

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

ServiceNow GRC Developer - Business Continuity Management
Location: Remote (1–2 hour time difference from client)
Contract: Approx. 3 days/week (flexible)


Our client, a global tech organization, are hiring an experienced ServiceNow GRC Developer to join the team remotely on a part-time contract. The successful candidate will utilize their skills in the Risk module, specifically within Business Continuity Management (BCM) as part of GRC (Governance, Risk and Compliance) for a leading client in the banking industry.


Responsibilities

• Translate business requirements into BCM user stories for the SBPC (ServiceNow Business Process Consultant) team to configure.
• Collaborate with stakeholders to support BCM workshops as needed.
• Provide guidance on best practices within the ServiceNow Risk and BCM framework.

Skillset

• Proven experience delivering ServiceNow GRC/Risk projects, with a focus on BCM implementation.
• Ability to develop functional user stories aligned with ServiceNow best practices.
• Strong client-facing and communication skills in English.
• Available to work within a 1–2 hour time zone overlap.

If you are interested or would like to learn more, please get in touch - ailsa@alldus.com.

ServiceNow IRM Solution Architect
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP


Our client, an Elite ServiceNow Partner, are hiring a Senior ServiceNow IRM Solution Architect to join the team remotely on a long-term contract. The successful candidate will play a key role in delivering a high-impact Operational Risk Management (ORM) program for a leading Swiss bank, supporting the implementation and optimization of ServiceNow’s Integrated Risk Management (IRM) module.


Responsibilities

• Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB) solutions.

• Recommend optimal, scalable solutions aligned with platform and industry best practices.

• Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.

• Collaborate closely with product owners and stakeholders to shape and manage the product backlog.

• Define and estimate user stories, as well as support sprint planning and defect resolution

• Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.

• Act as a trusted advisor to business and IT to drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance

• Support internal delivery teams, mentoring junior consultants and developers where needed.

Skillset

• Strong expertise in ServiceNow IRM, particularly in Operational Risk Management.

• ServiceNow Risk Certifications are essential.

• Proven experience in Solution Architecture and Agile delivery.

• Strong client-facing communication and stakeholder engagement skills.

• Comfortable advising and working at senior levels within financial institutions.

• Ability to work independently and lead both client interactions and delivery direction.

• Based in Germany, with ability to travel to Zurich once per month (fully expensed).

ServiceNow ITSM Developer and Admin
Location: Remote
Contract: 6 months, likely to extend
Start Date: ASAP


Our client, a leading European organization, is hiring a ServiceNow ITSM Developer & Admin on an initial six-month contract to joint heir team remotely. The successful candidate will play a key role in enhancing and optimising the ServiceNow platform, with a focus on ITSM modules, dashboard development and performance analytics.


Responsibilities

• Develop, design and provide ongoing support for ITSM modules within the ServiceNow platform.

• Maintain and enhance the Configuration Management Database (CMDB) to ensure accuracy and efficiency.

• Create effective and insightful Performance Analytics dashboards to drive data-informed decisions.

• Assist with configuration, customisation and administration of the ServiceNow environment.

• Work closely with internal stakeholders and end-users to understand requirements and deliver solutions.

• Proactively suggest improvements to optimise platform performance and functionality.

Skillset

• Demonstrated practical experience in developing and managing ServiceNow ITSM solutions.

• In-depth expertise in Configuration Management Database (CMDB) management, Performance Analytics and dashboard design.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Certified Application Developer (CAD) certification is a plus.

• Strong communication skills, with the ability to collaborate effectively across multiple teams.

• French language skills are a plus.

Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.



Responsibilities

• Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.

• Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.

• Utilise web components within UI Builder to develop responsive, reusable UI elements.

• Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.

• Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.

Skillset

• Active Secret clearance required; TS/SCI holders highly desirable.

• Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.

• Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.

• Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.

• Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.

• Take ownership and governance of the Incident Management process, ensuring it aligns with ITIL v4 standards and organisational objectives.
• Work closely with stakeholders, service desk personnel and platform developers to enhance the effectiveness of Agent Workspace and Digital Workspaces.
• Develop and deploy streamlined workflows, favouring configuration over custom coding.
• Provide guidance to developers and administrators on implementing low-code/no-code solutions.
• Keep process documentation, SLAs and KPIs up to date for effective incident management.
• Serve as a subject matter expert on ServiceNow best practices and user configuration.
• Collaborate with business and IT teams to deliver high-quality services and drive continuous improvements.
• Promote platform consistency and sustainable design by minimizing customizations unless necessary.

• Certified in ITIL v4 with comprehensive knowledge of ITSM best practices.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Demonstrated experience as a ServiceNow Process Owner, specializing in Incident Management.
• Practical experience working with Digital Workspace and Agent Workspace functionalities.
• Expertise in service desk operations and user provisioning within ServiceNow.
• Strong expertise in platform governance and preserving out-of-the-box capabilities.
• Exceptional skills in stakeholder management, communication and documentation.
• Proven ability to work effectively in agile or ITSM transformation environments.

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Job Title: SAP HCM & Workday Integration Expert
Contract: 6 Months
Location: Remote
Start Date: ASAP


Our client, a growing ServiceNow partner, are hiring a SAP HCM Integration Expert to support a 6-month project focused on integrating SAP HCM (PY, PA, OM) with Workday. The successful candidate will be responsible for technical HR integration projects and the delivery of end-to-end solutions.


Responsibilities

• Lead the end-to-end integration between SAP HCM and Workday, ensuring robust and scalable architecture.

• Analyze business requirements and translate them into technical solutions.

• Manage and optimize data flow between systems using integration tools and middleware.

• Design and configure integration schemas, features, functions, and workflows in SAP HCM.

• Ensure compliance and integrity of HR data throughout the integration lifecycle.

• Troubleshoot and resolve integration issues across SAP HCM and Workday environments.

• Collaborate with stakeholders, developers, and project managers to deliver on project milestones.

Skillset

• Expert in SAP HCM (PY, PA, OM) implementations and processes.

• In-depth knowledge of schemas, tables, features, functions and SAP Time Management.

• Proven experience with Workday integrations and ensuring seamless data flow.

• Strong skills in integration tools (e.g. ShapeIn) and middleware solutions.

• Ability to lead conception and coordination of complex integration architecture.

Apply now with your latest CV and reach out to ailsa@alldus.com for more details. 

Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.


Responsibilities

• Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.

• Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.

• Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.

• Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.

• Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.

• Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.

• Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.

• Collaborate with IT operations and process owners to gather, validate and prioritize user stories.

• Create and maintain thorough documentation for configurations, customizations and system integrations.

• Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.

• Proven track record delivering complex ServiceNow implementations and integrations.

• ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.

• ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.

• Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

• Hands-on expertise with ServiceNow CSM and/or FSM modules.

• Experience integrating ServiceNow with external systems using REST, SOAP and APIs.

• Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.

• Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

Senior ServiceNow Developer (CIS - HAM & CIS - SAM Required)
Location: Remote in the United States
Job Type: Contract


Our client, a leading Consultancy and ServiceNow Partner, are hiring a highly skilled ServiceNow Developer to join the team remotely, The successful candidate will be responsible to lead the design, development and implementation of cutting-edge solutions on the ServiceNow platform.



Responsibilities

• Lead the development and configuration of ServiceNow applications with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Design and implement custom applications and integrations within the ServiceNow platform.

• Translate business requirements into technical solutions aligned with platform best practices.

• Collaborate with stakeholders, product owners and IT teams to deliver high-quality solutions.

• Optimize and maintain existing HAM/SAM modules, ensuring compliance and performance.

• Guide and mentor junior developers and contribute to the overall architecture strategy.

Skillset

• Certified Implementation Specialist – HAM (CIS-HAM).

• Certified Implementation Specialist – SAM (CIS-SAM).

• At least 5 years of experience as a ServiceNow Developer, with strong expertise in ITAM, ITSM and platform architecture.

• Deep understanding of ServiceNow best practices, scripting (JavaScript, Glide) and integrations (REST/SOAP APIs).

• Demonstrated experience implementing and maintaining HAM and SAM modules in enterprise environments.

• Strong problem-solving skills and ability to lead complex technical projects.

• Additional ServiceNow certifications (e.g.  CSA, CAD, ITSM) is a bonus.

• Experience with CMDB, Discovery, and integrations with external asset systems.

• Familiarity with Agile/Scrum methodologies.

Our client, a rapidly growing Elite ServiceNow Partner in North America, is hiring a ServiceNow FSM Architect to join their team remotely in Canada. The successful candidate will collaborate closely with Program Managers and Developers to design and implement innovative ServiceNow solutions, assist clients in transitioning from legacy platforms, and create roadmaps for their digital transformation.


Responsibilities

• As the ServiceNow FSM Architect, you will take charge of the architectural design and development for ServiceNow implementations.

• Collaborate with cross-functional teams, including Program Managers and Developers.

• Evaluate client requirements and design tailored solutions to meet their business objectives.

• Lead the migration process for clients transitioning from legacy platforms to ServiceNow.

• Create comprehensive roadmaps for ServiceNow modules and functionalities.

• Mentor junior team members and promote a culture of innovation.

Skillset

• Demonstrated experience as a ServiceNow Architect.

• In-depth knowledge of ServiceNow design, implementation, and customization.

• Ability to effectively translate client requirements into actionable solutions.

• Experience with complex digital transformation projects is a plus.

• Strong communication and leadership abilities.

Interested? Send your resume to me at jonathan@alldus.com