ServiceNow Platform Architect Jobs

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ITSM Technical Consultant – ServiceNow (Automotive Sector, AI/Now Assist)
Location: Remote
Contract Type: Full-time, 6-month engagement
Start Date: Immediate


Our client, an innovator in the automotive industry, are hiring an experienced ServiceNow ITSM Technical Consultant to support a strategic customer in the automotive sector. The successful candidate will work closely with business stakeholders, architects and technical teams to deliver scalable, high-quality ServiceNow solutions that align with enterprise transformation goals.


Responsibilities

• Lead the design, configuration, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Drive adoption and optimisation of ServiceNow AI-powered features such as Now Assist for ITSM, Virtual Agent (dialog design, NLU configuration) and Voice AI / Voice-enabled workflows.
• Engage with business and IT stakeholders to capture requirements and translate them into technical solutions.
• Conduct workshops, solution demos and technical deep dives with customer teams.
• Ensure platform scalability, performance and alignment with ServiceNow best practices and industry standards.
• Collaborate with architects and developers to deliver high-quality configurations, integrations and enhancements.
• Support testing cycles (UAT, SIT) and ensure successful deployment into production.

• Provide knowledge transfer and technical documentation for internal teams.
• At least 5 years hands-on experience implementing and supporting ServiceNow, with a strong focus on ITSM.
• Proven delivery experience with ServiceNow AI capabilities, such as Now Assist, Virtual Agent (with NLU, conversational flows) and Voice/Telephony integrations (ServiceNow Voice or partner solutions).
• ServiceNow certifications (ITSM, CSA, CAD, or AI/Automation-focused certifications) are an advantage.
• Strong understanding of ITIL processes and enterprise service management.
• Experience integrating ServiceNow with third-party systems (REST, SOAP, Webhooks, etc.).
• Exposure to ServiceNow App Engine, Flow Designer or Automation Engine.
• Understanding of generative AI use cases and their implementation in enterprise workflows.
• Experience working with large, global or automotive sector customers is highly desirable.
• Excellent communication and problem-solving skills.

Our client, a global insurance organization, are hiring a skilled ServiceNow Integrations Engineer to join their team on a contract basis in Illinois. The successful candidate will design, develop, and maintain seamless integrations between ServiceNow and enterprise systems, playing a crucial role in driving automation, workflow connectivity and efficient data exchange across the business.


Responsibilities

• Design, develop and maintain integrations between ServiceNow and enterprise systems such as Azure DevOps and Jira DevOps.

• Enable automated work item creation, CI/CD updates and release workflow management.

• Build bi-directional integrations to synchronise incidents, changes, tasks, stories and sprint metrics.

• Implement Dynatrace integrations for event ingestion, alert normalisation, CMDB enrichment and automated ticket creation.

• Configure and manage Workday integrations for HRSD, user provisioning and lifecycle events.

• Leverage IntegrationHub, Flow Designer, REST/SOAP APIs, MID Server and scripted APIs to deliver tailored integration solutions.

• Design secure, scalable integration architectures following platform best practices and enterprise security standards.

• Develop integration logic for data transformation, normalisation, error handling and retry mechanisms.

• Monitor, troubleshoot and resolve integration issues to ensure reliable system performance.

• Collaborate with architects, developers, HR, DevOps and IT operations teams to support ongoing automation initiatives.

Skillset

• Minimum of 3 years of hands-on experience with ServiceNow integrations.

• CSA certification is mandatory; additional certifications such as CIS-ITSM, CAD, or IntegrationHub is a bonus.

• Strong expertise with REST and SOAP APIs, JSON, XML, OAuth, Basic Auth and token-based authentication.

• Proven track record integrating ServiceNow with Azure DevOps, Jira DevOps, Dynatrace and Workday.

• Proficient in ServiceNow IntegrationHub, Flow Designer, Scripted REST APIs and MID Server configuration.

• Solid understanding of ITSM, ITOM and HRSD processes that support integration use cases.

• Excellent troubleshooting and analytical skills for diagnosing and resolving complex integration issues.

ServiceNow Solutions Architect – HRSD
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. The successful candidate will drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.


Responsibilities

• Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.

• Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.

• Translate business requirements into scalable and maintainable HRSD architecture and configurations.

• Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.

• Provide technical and functional guidance to development teams and business process consultants.

• Support governance, change management, and platform optimization initiatives.

Skillset

• 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.

• Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.

• Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.

• Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).

• Excellent communication, documentation, and stakeholder management skills.

• ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

Eligibility: Must be US Citizen or Green Card holder. No third parties.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP



Our client, a leading banking organisation, is hiring an ITOM Technical Consultant to join their team on a 3-month remote contract. The successful candidate will play a hands-on role in delivering high-quality IT Operations Management (ITOM) solutions across the full suite of ServiceNow modules. This role involves close collaboration with technical teams, stakeholders, and ServiceNow platform owners to design, configure and implement robust ITOM capabilities.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.

• Integrate ITOM with other ServiceNow modules (e.g. ITSM, ITAM, CMDB).

• Develop and maintain Discovery patterns, probes and sensors.

• Ensure CMDB data integrity and normalization.

• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.

• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.

• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3  years of hands-on ServiceNow ITOM implementation experience.

• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.

• ServiceNow certifications such as Certified Implementation Specialist – ITOM, ServiceNow System Administrator are a big plus.

• Proven experience with CMDB data modeling, reconciliation and maintenance.

• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware, etc.)

• Scripting experience using JavaScript, PowerShell or Python.

• Excellent troubleshooting, communication and stakeholder management skills.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP


Our client, a leading Banking organization, are hiring an experienced ServiceNow ITOM Technical Consultant to join their team on a 3-month remote contract. The successful  candidate will be responsible for working closely with technical teams, stakeholders and ServiceNow platform owners to design, configure and implement ITOM capabilities, ensuring alignment with best practices and business goals.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.
• Integrate ITOM with other ServiceNow modules such as ITSM, ITAM and CMDB.
• Develop and maintain Discovery patterns, probes and sensors.
• Ensure CMDB data integrity and normalization.
• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.
• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.
• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3 years of hands-on ServiceNow ITOM implementation experience.
• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.
• ServiceNow certifications such as Certified Implementation Specialist – ITOM and/or ServiceNow System Administrator are a bonus.
• Proven experience with CMDB data modeling, reconciliation and maintenance.
• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware).
• Scripting experience using JavaScript, PowerShell or Python.
• Excellent troubleshooting, communication and stakeholder management skills.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – HRSD is a bonus.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team in Cambridge, MA on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor’s degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.

ServiceNow Technical Business Analyst
Start Date: October 2025
Hours: 32 hours per week  
Minimum Requirements: EU Passport & HRSD expertise

Our client, a global leader and they are hiring a ServiceNow Technical Business Analyst with a particular focus on HR Service Delivery (HRSD) to join the team. This contract position (60-80% capacity) involves collaborating with stakeholders to gather and analyze business requirements while designing and delivering tailored HRSD solutions that drive operational efficiency and align with organizational goals.


Responsibilities

• Work closely with HR and business stakeholders to capture, document and validate requirements specific to HR Service Delivery processes.

• Translate HRSD business needs into scalable, efficient ServiceNow solutions.

• Lead solution design and architecture, ensuring alignment with HRSD best practices and the ServiceNow roadmap.

• Provide guidance on leveraging HRSD modules, including Employee Center, Case and Knowledge Management and Lifecycle Events.

• Oversee implementation, ensuring the delivered functionality meets HR and organizational expectations.

• Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules.

Skillset

• Strong expertise in ServiceNow HRSD and platform capabilities.

• Proven experience as both a Business Analyst and Solution Architect, with a focus on HR solutions.

• Solid understanding of HR processes and workflows.

• Excellent communication, problem-solving, and documentation skills.

• Ability to work effectively within a part-time capacity and manage competing priorities.

Apply now via the link below or get in touch with ailsa@alldus.com for more details. 

Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a  contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.


Responsibilities

• Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.

• Provide advisory guidance to clients on best practices and AI integration strategies.

• Collaborate with business and technical teams to translate requirements into effective solutions.

• Conduct technical workshops, proofs-of-concept and solution demonstrations.

• Ensure delivered solutions meet performance, security and compliance standards.

Skillset

• Proven experience with ServiceNow development and AI/NowAssist modules.

• Strong understanding of ServiceNow architecture, scripting, and integrations.

• Ability to engage with stakeholders at all levels in both technical and consultative capacities.

• Excellent problem-solving and communication skills.

Contact ailsa@alldus.com with your latest CV for more info. 

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.