ServiceNow PSDS Technical Consultant (12-Month Contract)

Contract Overview

We are seeking an experienced ServiceNow PSDS Technical Consultant to join our team on a 12-month contract. The successful candidate will play a key role in the design, configuration, development, integration, and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS). You will work closely with business stakeholders, solution architects, business analysts, and project teams to deliver scalable, secure, and high-quality ServiceNow capabilities.

This role requires strong technical expertise across the ServiceNow platform, experience delivering complex implementations, and the ability to work within Agile delivery environments.

Key Responsibilities

• Design, develop, configure, and customise ServiceNow applications and modules in accordance with business and technical requirements.
• Deliver technical solutions aligned with ServiceNow best practices and platform governance.
• Configure workflows, Flow Designer, IntegrationHub, UI Builder, Service Portal, and custom applications where appropriate.
• Develop client scripts, business rules, Script Includes, UI Policies, ACLs, and scheduled jobs.
• Build and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub, and APIs.
• Support the implementation and enhancement of PSDS-related ServiceNow capabilities.
• Participate in solution design workshops and technical discovery sessions.
• Produce high-quality technical documentation, including design documents, configuration guides, and deployment documentation.
• Perform unit testing, peer reviews, and support system integration and user acceptance testing.
• Troubleshoot platform issues and resolve defects in a timely manner.
• Collaborate with Solution Architects to ensure technical designs meet security, performance, and scalability requirements.
• Support release management, deployments, and post-implementation activities.
• Provide technical mentoring and knowledge transfer to internal teams where required.
• Ensure all developments comply with organisational governance, security, and ServiceNow development standards.

Required Skills and Experience

• Extensive experience developing and configuring the ServiceNow platform.
• Strong knowledge of JavaScript and ServiceNow server-side and client-side scripting.
• Experience with:
  • Flow Designer
  • IntegrationHub
  • Service Portal
  • UI Builder
  • App Engine Studio
  • Performance Analytics
  • Reporting and Dashboards
• Experience building REST and SOAP integrations.
• Knowledge of ServiceNow data model, CMDB, and platform architecture.
• Experience working with source control and update set management.
• Strong understanding of ITIL processes and ServiceNow best practices.
• Experience delivering solutions within Agile/Scrum environments.
• Excellent analytical and problem-solving skills.
• Strong stakeholder communication and documentation skills.

Desirable Experience

• Previous experience delivering ServiceNow solutions within UK Public Sector or Government environments.
• Experience with Public Sector Digital Services (PSDS) implementations.
• Experience across one or more ServiceNow products, including:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • IT Operations Management (ITOM)
  • Strategic Portfolio Management (SPM)
  • HR Service Delivery (HRSD)
  • Integrated Risk Management (IRM)
• Experience implementing ServiceNow Employee Centre or Digital Workflows.
• Knowledge of DevOps and CI/CD practices for ServiceNow.
• Experience with Automated Test Framework (ATF).

Certifications

The following certifications are highly desirable:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in one or more product areas
• ServiceNow Certified Technical Architect (CTA) (advantageous)

Personal Attributes

• Excellent communication and stakeholder engagement skills.
• Self-motivated with the ability to work independently.
• Strong attention to detail.
• Collaborative team player.
• Ability to manage multiple priorities within a fast-paced delivery environment.
• Proactive approach to identifying and resolving technical issues.

Contract Details

• Role: ServiceNow PSDS Technical Consultant
• Contract Type: Fixed-Term Contract (12 Months) or Day Rate Contractor
• Duration: 12 Months
• Location: Hybrid / Remote (as agreed)
• Start Date: ASAP
• Engagement: Full-time
• Security Clearance: Eligibility to obtain or hold the appropriate security clearance may be required depending on the client engagement.

Job Title: ServiceNow PSDS Business Process Consultant (Contract)

Contract Type: Fixed-Term Contract / Day Rate Contract (12 Months)
Duration: 12 Months
Location: Hybrid (Client Site / Remote)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow PSDS Business Process Consultant to support the delivery of a major ServiceNow transformation programme within a public sector environment. The successful consultant will work closely with business stakeholders, product owners, technical teams, and delivery partners to analyse, design, and optimise business processes while ensuring alignment with the ServiceNow Platform and Public Sector Digital Services (PSDS) objectives.

This role requires a strong combination of business analysis, process improvement, stakeholder management, and ServiceNow platform knowledge to deliver efficient, user-centric digital services.

Key Responsibilities

• Lead business process discovery workshops with stakeholders across multiple business functions.
• Analyse current ("As-Is") processes and design future-state ("To-Be") processes aligned with ServiceNow best practices.
• Translate business requirements into functional requirements and user stories for Agile delivery teams.
• Facilitate process mapping using recognised methodologies (e.g. BPMN, Lean, Value Stream Mapping).
• Ensure business processes align with ServiceNow out-of-the-box capabilities wherever possible.
• Collaborate with ServiceNow Solution Architects, Developers, Platform Owners, and Test Teams throughout the project lifecycle.
• Support implementation of ServiceNow modules including:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • HR Service Delivery (HRSD)
  • Integrated Risk Management (IRM)
  • Strategic Portfolio Management (SPM)
  • App Engine (desirable)
• Drive process standardisation, automation, and continuous improvement initiatives.
• Support backlog refinement, sprint planning, UAT, and business readiness activities.
• Produce high-quality documentation including:
  • Business Requirements Documents (BRDs)
  • Functional Specifications
  • Process Maps
  • User Stories
  • Acceptance Criteria
  • Standard Operating Procedures (SOPs)
• Facilitate stakeholder engagement across operational teams, senior management, and programme leadership.
• Identify process risks, dependencies, and opportunities for optimisation.
• Support organisational change and adoption activities during deployment.

Required Skills & Experience

• Proven experience as a Business Process Consultant or Senior Business Analyst on ServiceNow implementation programmes.
• Strong understanding of ServiceNow platform capabilities and implementation methodologies.
• Experience delivering digital transformation projects within public sector or regulated environments.
• Excellent business process modelling skills using BPMN or equivalent methodologies.
• Experience gathering, documenting, and validating business requirements.
• Strong stakeholder management and workshop facilitation skills.
• Experience working within Agile delivery frameworks (Scrum, Kanban, SAFe).
• Ability to bridge communication between business and technical teams.
• Excellent analytical, documentation, and communication skills.

Desirable Experience

• Experience with Public Sector Digital Services (PSDS) programmes or government digital transformation initiatives.
• ServiceNow Certified Implementation Specialist (CIS).
• ServiceNow Certified System Administrator (CSA).
• Lean Six Sigma Green Belt or Black Belt.
• Business Analysis certifications (BCS, CBAP, PMI-PBA).
• Experience with organisational change management.
• Familiarity with ITIL 4 principles and service management best practices.

Key Competencies

• Business Process Improvement
• Service Design
• Business Analysis
• Stakeholder Management
• Requirements Engineering
• Process Mapping
• Agile Delivery
• ServiceNow Platform Knowledge
• Digital Transformation
• Facilitation and Workshop Leadership
• Communication and Influencing Skills
• Problem Solving and Critical Thinking

Deliverables

The consultant will be expected to deliver:

• Current and future-state process maps.
• Business requirements and functional specifications.
• User stories with clear acceptance criteria.
• Process improvement recommendations.
• Business readiness and UAT support documentation.
• Governance and decision papers where required.
• Knowledge transfer to client teams to support long-term operational success.

Contract Details

• Contract Duration: 12 Months
• Engagement: Contract (Day Rate or Fixed-Term)
• Location: Hybrid working
• Security Clearance: Ability to obtain or hold relevant government security clearance may be required.
• Start Date: ASAP

Locations: Ohio, Florida, Tennessee, Kentucky, North and South Carolina 

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, a leading aviation company in Canada, is hiring an experienced ServiceNow AI Architect to join the team remotely on a part-time contract. The successful candidate will partner with a central platform team, delivering strategic architectural guidance and hands-on support across Now Assist, AI solutions, automation initiatives and ServiceNow platform governance.


Responsibilities

• Provide architectural leadership and hands-on expertise in implementing ServiceNow Now Assist, identifying impactful use cases and establishing delivery roadmaps.

• Design, develop and optimize automation solutions using Flow Designer, App Engine and ServiceNow development tools.

• Support the creation of an effective AI governance framework, leveraging practical knowledge of ServiceNow AI Control Tower capabilities.

• Provide guidance on ServiceNow platform evolution, including multi-instance architecture, governance frameworks and secure business-led development models.

• Deliver architectural input into an ongoing source-to-pay transformation program, using ServiceNow as an integrated digital experience layer across existing systems.

• Assess technical approaches and communicate recommendations clearly to both technical teams and business stakeholders.

• Produce high-quality architectural documentation, design decisions and recommendations to support scalable platform growth.

• Partner with the internal ServiceNow team as a trusted advisor, combining strategic vision with hands-on delivery expertise.

Skillset

• Extensive ServiceNow architecture experience delivering solutions within large, complex enterprise environments.

• Proven hands-on experience implementing ServiceNow Now Assist in production environments, from strategy through to delivery.

• Strong expertise across core ServiceNow capabilities, including ITSM, CMDB/CSDM, integrations, Flow Designer and App Engine.

• Experience designing scalable ServiceNow architectures and establishing effective platform governance models.

• Strong understanding of ServiceNow AI capabilities, including AI Search, Semantic Search, Virtual Agent and AI Agents / agentic workflows.

• Practical experience with ServiceNow AI Control Tower and supporting AI governance initiatives.

• Relevant ServiceNow certifications, including CSA, CAD, CTA, or AI-focused micro-certifications, are highly desirable.

• Experience working within aviation, transportation or other highly regulated enterprise environments is a plus.

• Ability to translate complex technical concepts into clear recommendations for business and non-technical stakeholders.

• Proven ability to work independently in a part-time consulting capacity, providing strategic guidance and hands-on expertise.

**Please Note"" All applicants must be based in Canada or the US with existing work authorization.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.

Our client, a Digital Transformation Services organization, is hiring a talented ServiceNow Certified Technical Architect to join their New York team on a contract basis. The successful candidate will lead the architecture and delivery of enterprise-scale ServiceNow solutions, partnering with clients throughout the full project lifecycle from solution design through implementation.


Responsibilities

• Lead the architecture, design and delivery of enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, HAM, SAM, CSM and related modules.

• Design scalable, secure and high-performing ServiceNow architectures aligned with platform best practices and the Now Create methodology.

• Define technical roadmaps, enterprise architecture standards, integration strategies and platform governance.

• Architect complex integrations between ServiceNow and enterprise applications, including ERP, HRIS, monitoring tools and third-party systems.

• Drive CMDB, CSDM, Discovery, Service Mapping and Event Management initiatives to improve platform maturity and data integrity.

• Provide technical leadership, mentoring and architectural guidance to developers, administrators and delivery teams.

• Conduct solution design reviews, architecture assessments and code quality audits to ensure best practices are followed.

• Partner with clients and executive stakeholders to present technical solutions, architectural recommendations and strategic roadmaps.

• Support pre-sales activities, including solution design, technical estimations, RFP responses and client workshops.

• Ensure the ServiceNow platform remains secure, compliant, scalable and optimized through effective governance, upgrade planning, and performance management.

Skillset

• At least 10 years of experience within the IT industry, including at least 4 years in a ServiceNow Architecture role.

• ServiceNow Certified Technical Architect (CTA) certification is essential.

• Additional ServiceNow certifications, including CSA, CAD and CIS (ITSM, ITOM, HAM, SAM or CMDB/CSDM), along with experience leveraging ServiceNow AI capabilities, are highly desirable.

• Strong software engineering or application development background, with progression into ServiceNow Architecture.

• Proven experience designing and delivering enterprise-scale ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CSM, HAM or SAM.

• Strong technical expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, Business Rules, ACLs and platform performance optimization.

• Deep understanding of CMDB, CSDM, Discovery, Service Mapping and enterprise architecture best practices.

• Experience working in a client-facing consulting environment, engaging with senior stakeholders and delivering strategic technical solutions.

• Demonstrated experience supporting pre-sales activities, including solution design, technical proposals, estimations and RFP responses.

• Excellent communication, stakeholder management and workshop facilitation skills.

ServiceNow ITSM Technical Consultant
Location: Paris, France (2 days onsite per week)
Start Date: September 2026
Contract Type: Full-time Contract


Our client, a major luxury goods organization, are hiring an experienced ServiceNow ITSM Technical Consultant to join the team in Paris. The successful candidate will be responsible for designing, configuring and optimizing ServiceNow ITSM solutions, driving continuous platform enhancements and delivering scalable solutions that support business operations across global teams.


Responsibilities

• Design, develop, configure and enhance ServiceNow ITSM solutions.

• Support and optimize core ITSM modules, including Incident, Problem, Change, Request and Service Catalog.

• Develop custom solutions using ServiceNow scripting and JavaScript.

• Configure workflows and automation using Flow Designer.

• Create, maintain and enhance Business Rules, Script Includes and platform integrations.

• Troubleshoot technical issues and contribute to continuous ServiceNow platform improvements.

• Collaborate with stakeholders and global delivery teams to deliver effective solutions.

Skillset

• Proven hands-on experience delivering ServiceNow ITSM implementations and enhancements.

• Strong expertise across key ITSM modules, including Incident, Problem, Change, Request and Service Catalog.

• Advanced knowledge of JavaScript and ServiceNow scripting capabilities.

• Practical experience with Flow Designer, Business Rules, Script Includes and system integrations.

• Solid understanding of ServiceNow platform architecture, configuration and best practices.

• Ability to work independently while effectively collaborating with distributed global teams.

• Strong analytical, problem-solving, and communication skills.

• Fluent English required; French language skills are desirable.

Interested? Apply via the link below or send your CV directly to ailsa@alldus.com

ServiceNow ITOM Technical Consultant
Location: Paris, France (2 days onsite per week)
Start: September 2026
Duration: Full-time Contract


Our client, a luxury goods organization in Paris, are hiring a ServiceNow ITOM Technical Consultant to join their team on a full-time contract. The successful candidate will play a key role in delivering and enhancing ITOM capabilities, working closely with technical and functional stakeholders in a fast-paced enterprise environment.


Responsibilities

• Design, configure, develop and enhance ServiceNow ITOM solutions aligned with business and technical requirements.

• Support the ongoing improvement of Configuration Management processes, including CI data quality, relationships and governance.

• Develop and customize ServiceNow applications using JavaScript, Glide APIs, business rules, client scripts, UI policies and other platform scripting capabilities.

• Troubleshoot and resolve technical issues across ITOM modules, ensuring platform stability and performance.

• Collaborate with infrastructure, operations, and architecture teams to improve visibility of IT services and operational processes.

Skillset

• Strong hands-on experience with ServiceNow ITOM implementations.

• Expertise in ServiceNow Discovery, Service Mapping and CMDB.

• Strong JavaScript and ServiceNow scripting skills, including platform customization and development.

• Proven experience configuring, developing, and enhancing ITOM solutions.

• Ability to work independently while collaborating effectively with global teams and stakeholders.

• Fluent French required

Interested? Please apply below or contact ailsa@alldus.com for more info. 

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team remotely, on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor's degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.