ServiceNow Technical Architect Jobs

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  • Job Title: ServiceNow Solutions Architect – HRSD
    Location: Remote (US only, must be based on US soil)
    Employment Type: 6-Month Contract

    Alldus is hiring on behalf of a ServiceNow Partner for an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. This is a high-impact opportunity to drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.

    Responsibilities:
    • Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.
    • Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.
    • Translate business requirements into scalable and maintainable HRSD architecture and configurations.
    • Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.
    • Provide technical and functional guidance to development teams and business process consultants.
    • Support governance, change management, and platform optimization initiatives.
    Requirements:
    • 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.
    • Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.
    • Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.
    • Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).
    • Excellent communication, documentation, and stakeholder management skills.
    • ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

    Eligibility: Must be US Citizen or Green Card holder. No third parties.
  • ServiceNow Lead Developer
    Location: Remote in Missouri (Occasional onsite required)
    Salary: $130-170k depending on experience + Benefits & Bonus


    Our client, a leading IT Services & Consulting firm, are hiring a ServiceNow Lead Developer to join their team remotely. The successful candidate will shape the ServiceNow team as they expand, as well as being hands-on in the creation of the technical roadmap for key clients and stakeholders.


    Responsibilities

    • Collaborate closely with clients, leadership and a team of professionals within the ServiceNow Development team.

    • Utilize your knowledge and work projects broadly across the board within ServiceNow.

    • Gather requirements, create the roadmap & design ServiceNow solutions for external customers & stakeholders.

    • Work on implementations from start to finish, as well as integrations and modernizing the existing platform.

    • Lead the development team and be hands-on technically as needed, working to ServiceNow best practices for out-of-the-box solutions, as well as with custom solutions/apps as needed for specific requirements.



    Skillset

    • Minimum of five years of  ServiceNow Development experience

    • ServiceNow Certifications (CSA, CAD, CIS etc.) is a must.

  • ServiceNow CSM Technical Consultant
    Location: Remote (US-based only)
    Contract Length: 6 Months


    Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


    Responsibilities

    • Configure and customize ServiceNow CSM applications.
    • Develop workflows, UI policies, scripts and integrations.
    • Ensure platform performance, security and scalability.
    • Collaborate with process consultants and architects to deliver robust solutions.



    Skillset

    • ServiceNow certifications: CAD, CSA, CIS CSM.
    • Strong experience with ServiceNow CSM development and configuration.
    • Hands-on knowledge of integrations and scripting within ServiceNow.
    • Ability to troubleshoot technical issues quickly and effectively.
  • ServiceNow CSM Architect
    Location: Remote (US-based only)
    Contract Length: 6 Months


    Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


    Responsibilities

    • Lead architecture and solution design for ServiceNow CSM projects.
    • Define technical standards, best practices, and governance models.
    • Provide guidance to consultants and technical teams.
    • Ensure solutions are scalable, secure, and aligned with client requirements.
    • Act as a subject matter expert for ServiceNow CSM capabilities.



    Skillset

    • ServiceNow certifications: CAD, CSA, CIS CSM.
    • Extensive experience in ServiceNow CSM architecture and solution design.
    • Proven track record leading complex ServiceNow implementations.
    • Strong leadership and communication skills.
  • ServiceNow Architect (Bilingual – English/French)
    Location: Remote (Canada only)
    Employment Type: Contract-to-Hire

     

    Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

     

    Responsibilities

    • Lead architectural design and delivery of ServiceNow solutions across multiple modules.
    • Translate business requirements into technical designs and provide best practice guidance.
    • Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
    • Oversee integration of ServiceNow with other enterprise systems.
    • Provide mentorship to technical teams and support client workshops.
    • Ensure adherence to ServiceNow platform governance and standards.


     

    Skillset

    • Proven experience as a ServiceNow Architect with multiple successful implementations.
    • Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
    • Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
    • Bilingual (English/French) – professional working proficiency in both languages.
    • Excellent communication and stakeholder management skills.
    • Must be a Canadian citizen or permanent resident.
  • Our client, a growing ServiceNow Solutions organization, are hiring a ServiceNow Developer to join the team remotely. The successful candidate will be responsible for maintaining, enhancing, and supporting ServiceNow environments, with a particular focus on Service Portal and Employee Center.


    Responsibilities

    • Maintain, support and continuously improve existing ServiceNow environments within a managed services team.

    • Diagnose, troubleshoot and resolve platform issues while documenting fixes and enhancements.

    • Configure, customize and maintain Service Portal and Employee Center to meet client requirements.

    • Collaborate with stakeholders to gather requirements and deliver solutions aligned with ServiceNow best practices.

    • Monitor and ensure platform stability, performance and compliance with governance standards.

    • Participate in change control processes and provide technical expertise to support service delivery objectives.



    Skillset

    • US Citizenship is required due to federal requirements.

    • 3–5 years of hands-on ServiceNow development experience.

    • Certified ServiceNow System Administrator (CSA) is required.

    • At least one Certified Implementation Specialist (CIS) certification is required (e.g. ITSM, HRSD, CSM).

    • Strong experience with ServiceNow Employee Center and Service Portal development and customization.

    • Solid understanding of ServiceNow architecture, JavaScript/Glide scripting, and platform best practices.

    • Experience working in a managed services or support-focused environment.

    • Excellent analytical, problem-solving, and communication skills.



    Benefits

    • Salary: Max. $150,000 depending on experience.

    • Fully Remote working (US Only).

  • Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team in Cambridge, MA on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


    Responsibilities

    • Design, develop, and implement HRSD solutions on the ServiceNow platform.

    • Customize and configure HRSD modules to meet specific business requirements.

    • Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

    • Collaborate with HR stakeholders to understand business processes and requirements.

    • Implement and optimize HRSD processes to streamline and improve HR service delivery.

    • Integrate ServiceNow with other HR systems and external applications as needed.

    • Implement automation solutions to enhance efficiency and reduce manual processes.

    • Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

    • Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

    • Document HRSD processes and workflows for reference and training purposes.



    Skillset

    • Bachelor’s degree in computer science, Information Technology or similar.

    • Proven experience as a ServiceNow Developer with a focus on HRSD.

    • Strong understanding of HR service delivery processes.

    • Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

    • Excellent communication and interpersonal skills.

  • ServiceNow Technical Business Analyst
    Start Date: October 2025
    Hours: 32 hours per week  
    Minimum Requirements: EU Passport & HRSD expertise

    Our client, a global leader and they are hiring a ServiceNow Technical Business Analyst with a particular focus on HR Service Delivery (HRSD) to join the team. This contract position (60-80% capacity) involves collaborating with stakeholders to gather and analyze business requirements while designing and delivering tailored HRSD solutions that drive operational efficiency and align with organizational goals.


    Responsibilities

    • Work closely with HR and business stakeholders to capture, document and validate requirements specific to HR Service Delivery processes.

    • Translate HRSD business needs into scalable, efficient ServiceNow solutions.

    • Lead solution design and architecture, ensuring alignment with HRSD best practices and the ServiceNow roadmap.

    • Provide guidance on leveraging HRSD modules, including Employee Center, Case and Knowledge Management and Lifecycle Events.

    • Oversee implementation, ensuring the delivered functionality meets HR and organizational expectations.

    • Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules.



    Skillset

    • Strong expertise in ServiceNow HRSD and platform capabilities.

    • Proven experience as both a Business Analyst and Solution Architect, with a focus on HR solutions.

    • Solid understanding of HR processes and workflows.

    • Excellent communication, problem-solving, and documentation skills.

    • Ability to work effectively within a part-time capacity and manage competing priorities.


    Apply now via the link below or get in touch with ailsa@alldus.com for more details. 

  • Our client, a global tech organization, are hiring a Senior or Principal ServiceNow Technical Consultant with deep expertise in Service Portfolio Management (SPM) and Enterprise Agile Planning (EAP) to join the team on a contract basis. The successful candidate will play a critical role in designing, developing, and implementing ServiceNow solutions that enable enterprise-level portfolio management, demand management and agile delivery practices.


    Responsibilities

    • Lead the technical design, configuration and customization of ServiceNow SPM and EAP modules to meet enterprise portfolio and agile program management requirements.
    • Partner with business leaders, product owners and technical teams to translate business needs into scalable ServiceNow solutions.
    • Provide subject matter expertise in Enterprise Agile Planning frameworks (e.g. SAFe, LeSS or Disciplined Agile) and configure ServiceNow accordingly.
    • Develop integrations between ServiceNow and enterprise systems (e.g. Jira, Azure DevOps, financial systems).
    • Guide junior consultants and technical staff, ensuring adherence to best practices, coding standards and secure development methodologies.
    • Support roadmapping and strategy discussions for ServiceNow adoption and enterprise portfolio management maturity.
    • Prepare and deliver technical documentation, solution designs and client-facing presentations.
    • Troubleshoot complex system issues and provide guidance on performance optimization.



    Skillset

    • Active Secret Clearance (or higher).
    • At least 7 years of progressive experience in ServiceNow implementation and solution design.
    • Hands-on expertise in ServiceNow SPM (formerly ITBM) with strong focus on Enterprise Agile Planning (EAP).
    • Strong knowledge of Agile at Scale practices (SAFe, LeSS or other frameworks).
    • Proven experience integrating ServiceNow with agile development and portfolio management tools (e.g. Jira, ADO).
    • Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), Flow Designer, and system integrations (REST/SOAP APIs).
    • Ability to lead technical teams and engage with executive stakeholders.
    • ServiceNow Certified Implementation Specialist (SPM) and/or ServiceNow Certified Technical Architect is a plus.
    • Experience working with U.S. federal agencies or in highly regulated industries.
    • Familiarity with ITIL, CMMI or other IT governance frameworks is a bonus.
    • Bachelor’s or Master’s degree in Computer Science, Information Systems or similar.
  • Freelance ServiceNow CSM Consultant
    Location: Germany (Remote/Onsite)
    Duration:  1/2 Days a week
    Start Date: Immediate


    Our client, global IT organization, is hiring a ServiceNow CSM Consultant to join the team on a part-time basis. The successful candidate will utilize their skills in the Customer Service Management module to support a major supermarket retail chain in Germany.


    Responsibilities

    • Provide advisory guidance on optimising and enhancing the ServiceNow CSM module.

    • Deliver hands-on configuration and development to meet evolving business needs.

    • Collaborate with internal stakeholders to design, build and improve customer service workflows and integrations.



    Skillset

    • English fluency with German language skills a big advantage.

    • Proven ServiceNow CSM implementation and development experience.

    • Strong consultative skills with the ability to translate business needs into technical solutions.

    • Availability for 1–2 days per week over the coming months.

  • Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a  contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.


    Responsibilities

    • Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.

    • Provide advisory guidance to clients on best practices and AI integration strategies.

    • Collaborate with business and technical teams to translate requirements into effective solutions.

    • Conduct technical workshops, proofs-of-concept and solution demonstrations.

    • Ensure delivered solutions meet performance, security and compliance standards.



    Skillset

    • Proven experience with ServiceNow development and AI/NowAssist modules.

    • Strong understanding of ServiceNow architecture, scripting, and integrations.

    • Ability to engage with stakeholders at all levels in both technical and consultative capacities.

    • Excellent problem-solving and communication skills.



    Contact ailsa@alldus.com with your latest CV for more info. 

  • Our client, a global tech organization, are hiring a ServiceNow Integrations Architect to join the team on a contract basis in Santa Clara, CA. Bringing deep expertise in integrations and custom application development, the successful candidate will lead the strategy, technical design and governance of the company’s ServiceNow platform, delivering scalable, secure and user-friendly applications.


    Responsibilities

    • Serve as the lead architect for ServiceNow integrations and custom applications.

    • Establish and uphold architectural standards, patterns and best practices.

    • Convert business requirements into scalable, high-quality technical solutions.

    • Manage platform governance, optimize performance and ensure security compliance.

    • Design and implement complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, ITSM etc.) using REST, SOAP, JDBC, MID Server and other methods.

    • Leverage IntegrationHub, Flow Designer and third-party tools to automate workflows and synchronize data.

    • Deliver integration solutions that are robust, well-documented and easy to maintain.

    • Lead the design and development of custom applications with App Engine Studio, ServiceNow Studio and related tools.

    • Create reusable frameworks and patterns to accelerate application delivery.

    • Ensure applications meet UI/UX best practices, are mobile-optimized and comply with accessibility standards.



    Skillset

    • At least 7 years’ ServiceNow experience with a minimum of 3 years in an architect-level position.

    • ServiceNow Certified System Administrator (CSA) plus one of Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

    • ServiceNow Certified Technical Architect (CTA) or Master Architect is a plus.

    • Demonstrated success delivering integrations with enterprise-grade systems.

    • Deep expertise in ServiceNow App Engine and custom application development.

    • Proficient in JavaScript, Glide API, and both server- and client-side scripting.

    • Skilled in REST/SOAP APIs, JSON, XML, OAuth 2.0 and related authentication protocols.

    • Experienced in Agile delivery methods and CI/CD pipelines within ServiceNow.

    • Knowledge of Event Management, Performance Analytics or Virtual Agent integrations.

    • Excellent communication skills with proven stakeholder engagement ability.

  • Our client, a global leader in Asset Management, is hiring a ServiceNow Senior Manager to join the team in Santa Clara, CA. The successful candidate will lead the delivery of advanced IT Asset Management solutions, drive revenue growth, oversee high-performing delivery teams and shape innovative service offerings that deliver measurable business value.


    Responsibilities

    • Develop and implement strategic plans to grow the ServiceNow ITAM practice, driving revenue and increasing market share through technical delivery and managed services.

    • Serve as a thought leader, positioning the company as a premier provider of ServiceNow ITAM solutions.

    • Establish and nurture strong partnerships with ServiceNow, leveraging their ecosystem to identify and pursue growth opportunities.

    • Lead operational delivery to ensure high levels of client satisfaction, retention and successful project execution.

    • Design, evolve and optimise service offerings and their corresponding delivery frameworks.

    • Act as a product owner, championing innovation and continuous enhancement of ServiceNow capabilities.

    • Oversee the creation and execution of comprehensive Statements of Work (SOWs) with clearly defined scopes, timelines and deliverables.

    • Partner closely with sales, marketing and business development teams to support pre-sales activities and drive market enablement.

    • Recruit, develop and lead a high-performing team of ITAM professionals, fostering a culture of excellence and growth.

    • Manage resourcing across multiple client engagements, maintaining quality standards and ensuring effective workload distribution.



    Skillset

    • At least 10 years of experience leading and scaling professional and managed services practices, with a strong emphasis on ServiceNow ITAM.

    • Extensive knowledge of ServiceNow ITAM solutions, including SAM Pro, HAM Pro, Cloud Cost Management (CCM), Enterprise Architecture (EA/APM) and IT Operations Management (ITOM).

    • Solid understanding of IT Service Management (ITSM), ITIL methodologies and enterprise software service frameworks.

    • Demonstrated success in designing, operationalising and optimising service offerings and delivery models.

    • Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all organisational levels, including C-suite executives.

    • Proficient in creating Statements of Work (SOWs), managing stakeholder relationships, and leading scalable, high-quality delivery operations.

    • Experienced in leading cross-functional teams within fast-paced environments.

    • Relevant industry certifications such as ITIL and ServiceNow is a plus.



    Benefits

    • Salary: $160k

    • Bonus

    • Medical, Dental & Vision Insurance.

    • Wellness programs.

    •  401(k) and Company Match.

  • Our client, a leading ServiceNow Elite Partner, are hiring an experienced CMDB Architect to join the team on a long-term contract. The successful candidate will play a critical role in continuing to deliver excellence on a legacy of strong technical leadership.


    Please Note: This is a nearshore role. Applicants must be EU based with the required documentation to fulfill an EU contract.


    Responsibilities

    • Lead CMDB discovery initiatives and ensure high-quality configuration management practices.
    • Provide technical leadership across teams, ensuring alignment with client goals and architectural standards.
    • Facilitate and lead workshops, discussions, and solution design sessions with stakeholders.
    • Drive delivery standards while contributing to continuous improvement efforts.
     

    Skillset

    • Proven experience with ServiceNow CMDB and Discovery.
    • Strong background in enterprise architecture and ITOM.
    • Ability to lead teams and engage with both technical and non-technical stakeholders.
    • Excellent communication and problem-solving skills.



    Interested? Apply Now or Get in touch with nicolam@alldus.com for more info. 

  • Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


    Responsibilities

    • Design, develop, and implement ServiceNow CSM solutions based on business requirements

    • Configure workflows, forms, and service portals to optimize the customer service experience

    • Customize CSM features, including case management, customer portals, and integrations

    • Collaborate with stakeholders to gather technical requirements and provide tailored solutions

    • Conduct system testing, troubleshooting, and performance tuning for CSM modules

    • Provide ongoing technical support and maintenance for the ServiceNow CSM environment



    Skillset

    • 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

    • Strong understanding of ServiceNow platform architecture and best practices

    • Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

    • Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

    • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

    • Excellent communication skills and ability to work independently in a remote setting



    Benefits

    • Remote work opportunities

    • Competitive salary



    Apply now in the link below or by sending your resume to hope@alldus.com.

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