ServiceNow Technical Consultant Jobs

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

 

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Document Agile epics, user stories and technical workflows.

• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.

• Support integrations using REST APIs and other techniques.

• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.

• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.

• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.

• Strong analytical and business process expertise with data analysis skills.

• Proficiency in technical documentation and Agile methodologies.

• Strong communication skills in English and German.

• Hands-on experience with ServiceNow modules and integration techniques.

• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.

• ITIL Foundation or other relevant certifications is a plus.

• Design and deliver ServiceNow solutions to support Source-to-Pay (S2P) processes, including requisitioning, procurement, supplier management and approvals.
• Develop and configure forms, workflows, business rules, client scripts and integrations within ServiceNow.
• Create engaging, user-friendly interfaces using ServiceNow UI Builder and the Now Experience framework.
• Customize and extend ServiceNow applications to meet business needs while adhering to best practices.
• Work closely with stakeholders to gather, clarify and refine requirements.
• Provide expert guidance on ServiceNow capabilities, process optimization and UI/UX improvements.
• Collaborate with cross-functional teams including business analysts, consultants and developers to deliver high-quality solutions.
• Conduct testing, debugging and performance optimization to ensure solution reliability and efficiency.
• Identify opportunities for automation and process improvement within procurement workflows.
• Stay current with ServiceNow releases and new features related to S2P and UI Builder.

• Extensive hands-on experience in ServiceNow development, with strong expertise in UI Builder and the Now Experience framework.
• Proven track record of delivering Source-to-Pay (S2P) solutions on ServiceNow or similar enterprise platforms.
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) in Procurement, ITSM or related domains.
• Skilled in configuring workflows, integrations and data models within ServiceNow.
• Proficient in JavaScript, HTML, CSS and ServiceNow APIs for custom development and integrations.
• Experienced with ServiceNow Studio, Flow Designer and IntegrationHub.
• Knowledge of ITIL processes and enterprise procurement frameworks, ensuring alignment with organizational standards.
• Experience integrating ServiceNow with ERP or procurement platforms such as SAP Ariba, Coupa or Oracle is a bonus.
• Strong communication and stakeholder management skills, with the ability to translate technical concepts for business audiences.

ITOM ServiceNow Consultant (German Speaking)
Location: Germany (Remote)
Contract: 6 months (extension highly likely)
Start Date: ASAP


Our client, an Elite ServiceNow Partner, is hiring an experienced ITOM ServiceNow Consultant to support a major project in Germany. The role involves implementing and optimising IT Operations Management processes and integrating ServiceNow solutions within a complex enterprise environment.


Responsibilities

• Lead the implementation and configuration of ServiceNow ITOM modules, including Discovery, Service Mapping and Event Management.
• Design and deliver scalable ITOM solutions aligned with client requirements and best practices.
• Integrate ServiceNow ITOM with existing enterprise tools and systems.
• Collaborate with stakeholders to gather requirements, translate them into technical designs and ensure successful delivery.
• Act as a subject matter expert, advising on ITOM best practices and driving continuous improvement.

Skillset

• Proven expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
• Strong technical background with hands-on implementation experience.
• Fluent German and English communication skills.
• Ability to work with stakeholders and provide best practice guidance.

How to Apply
If you are an experienced ITOM ServiceNow Consultant with German language skills, please apply below or send your CV and availability to ailsa@alldus.com.

ServiceNow SPM Senior Technical Consultant 
Location: Remote
Engagement: Part-time (2 days per week) for 2 months
Contract: Freelance
Start Date: ASAP


Our client, a global tech organization, are hiring a French-Speaking ServiceNow SPM Senior Technical Consultant to support a focused 2-month engagement (2 days per week). The consultant will provide subject matter expertise in Project Management, Demand Management, and Catalog Management, ensuring effective design, configuration, and delivery of enhancements within the ServiceNow platform.


Responsibilities

• Act as the technical and functional expert for ServiceNow SPM, with a focus on Project Portfolio, Demand and Catalog Management.

• Review current configurations and recommend improvements aligned with best practices.

• Configure workflows, forms, dashboards and reports to optimize portfolio and project tracking.

• Support the PMO and business stakeholders in translating requirements into ServiceNow solutions.

• Provide knowledge transfer and guidance to internal teams for sustainability post-engagement.

• Deliver progress updates, documentation and recommendations during the engagement period.

Skillset

• French fluency is essential.

• Proven expertise in ServiceNow Strategic Portfolio Management (SPM/PPM).

• Hands-on experience with Project Management, Demand Management and Catalog Management modules.

• Strong understanding of ServiceNow configuration and workflow design.

• Ability to engage with senior stakeholders and translate business needs into platform solutions.

• Experience in short-term consulting or advisory engagements.

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

Our client, a global tech organization, are hiring a Senior or Principal ServiceNow Technical Consultant with deep expertise in Service Portfolio Management (SPM) and Enterprise Agile Planning (EAP) to join the team on a contract basis. The successful candidate will play a critical role in designing, developing, and implementing ServiceNow solutions that enable enterprise-level portfolio management, demand management and agile delivery practices.


Responsibilities

• Lead the technical design, configuration and customization of ServiceNow SPM and EAP modules to meet enterprise portfolio and agile program management requirements.
• Partner with business leaders, product owners and technical teams to translate business needs into scalable ServiceNow solutions.
• Provide subject matter expertise in Enterprise Agile Planning frameworks (e.g. SAFe, LeSS or Disciplined Agile) and configure ServiceNow accordingly.
• Develop integrations between ServiceNow and enterprise systems (e.g. Jira, Azure DevOps, financial systems).
• Guide junior consultants and technical staff, ensuring adherence to best practices, coding standards and secure development methodologies.
• Support roadmapping and strategy discussions for ServiceNow adoption and enterprise portfolio management maturity.
• Prepare and deliver technical documentation, solution designs and client-facing presentations.
• Troubleshoot complex system issues and provide guidance on performance optimization.

Skillset

• Active Secret Clearance (or higher).
• At least 7 years of progressive experience in ServiceNow implementation and solution design.
• Hands-on expertise in ServiceNow SPM (formerly ITBM) with strong focus on Enterprise Agile Planning (EAP).
• Strong knowledge of Agile at Scale practices (SAFe, LeSS or other frameworks).
• Proven experience integrating ServiceNow with agile development and portfolio management tools (e.g. Jira, ADO).
• Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), Flow Designer, and system integrations (REST/SOAP APIs).
• Ability to lead technical teams and engage with executive stakeholders.
• ServiceNow Certified Implementation Specialist (SPM) and/or ServiceNow Certified Technical Architect is a plus.
• Experience working with U.S. federal agencies or in highly regulated industries.
• Familiarity with ITIL, CMMI or other IT governance frameworks is a bonus.
• Bachelor’s or Master’s degree in Computer Science, Information Systems or similar.

Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a  contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.


Responsibilities

• Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.

• Provide advisory guidance to clients on best practices and AI integration strategies.

• Collaborate with business and technical teams to translate requirements into effective solutions.

• Conduct technical workshops, proofs-of-concept and solution demonstrations.

• Ensure delivered solutions meet performance, security and compliance standards.

Skillset

• Proven experience with ServiceNow development and AI/NowAssist modules.

• Strong understanding of ServiceNow architecture, scripting, and integrations.

• Ability to engage with stakeholders at all levels in both technical and consultative capacities.

• Excellent problem-solving and communication skills.

Contact ailsa@alldus.com with your latest CV for more info. 

Freelance ServiceNow CSM Consultant
Location: Germany (Remote/Onsite)
Duration:  1/2 Days a week
Start Date: Immediate


Our client, global IT organization, is hiring a ServiceNow CSM Consultant to join the team on a part-time basis. The successful candidate will utilize their skills in the Customer Service Management module to support a major supermarket retail chain in Germany.


Responsibilities

• Provide advisory guidance on optimising and enhancing the ServiceNow CSM module.

• Deliver hands-on configuration and development to meet evolving business needs.

• Collaborate with internal stakeholders to design, build and improve customer service workflows and integrations.

Skillset

• English fluency with German language skills a big advantage.

• Proven ServiceNow CSM implementation and development experience.

• Strong consultative skills with the ability to translate business needs into technical solutions.

• Availability for 1–2 days per week over the coming months.

Our client, a global tech organization, are hiring a ServiceNow ITSM Technical Consultant with an active Secret clearance to join the team on a contract basis in Santa Clara, CA. The successful candidate will be responsible for designing, configuring and developing solutions on the ServiceNow ITSM platform, ensuring they adhere to ITIL best practices and comply with rigorous federal government security standards.


Responsibilities

• Design, develop, configure and customize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.

• Create and implement business rules, client scripts, UI policies, UI actions, workflows and notifications.

• Develop and maintain integrations with external systems via REST/SOAP APIs and IntegrationHub.

• Engage with stakeholders to gather requirements and translate them into effective ServiceNow solutions.

• Ensure compliance with ITIL processes, federal regulations and ServiceNow development best practices.

• Manage and support platform upgrades, patching and deployment of new features.

• Maintain comprehensive documentation, oversee change control and assist with security accreditation processes.

• Collaborate closely with developers, administrators, and cross-functional teams to deliver high-quality results.

• Provide expert support for troubleshooting, performance optimization and issue resolution.

Skillset

• Active Secret clearance (U.S. citizenship required).

• Minimum of 3 years of ServiceNow development experience, with a focus on ITSM modules.

• ServiceNow Certified System Administrator (CSA) certification required.

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – ITSM is a plus.

• Proficient in ServiceNow scripting (JavaScript, Glide API) and platform configuration.

• Experience with ServiceNow APIs, REST/SOAP web services, and data formats including JSON and XML.

• Working knowledge of ITIL v3/v4 processes.

• Experience in DoD environments is an advantage.

• Familiarity with CMDB, Discovery, and Service Mapping.

• Experience delivering solutions using Agile or Scrum methodologies in secure environments.

Immediate Freelance Opportunity – ServiceNow Techno-Functional Consultant (Now Assist / GenAI Implementation)
 

Our client, a global consulting firm, are hiring an immediately available ServiceNow Techno-Functional Consultant on a freelance basis to lead a Now Assist (GenAI) implementation, with a strong focus on ITSM Service Desk use cases. This is an exceptional opportunity to work with our client's prestigious global aviation customer on a high-visibility AI project that is at the forefront of innovation.
 

Responsibilties

• Engage with stakeholders to understand functional needs around ITSM for the ServiceDesk.

• Translate business requirements into clear technical specifications leveraging Now Assist.

• Collaborate seamlessly with both functional and technical teams to ensure successful delivery.

Skillset

• Hands-on, delivery-focused ServiceNow experience.
• Proven Techno-Functional expertise.
• Expertise in ServiceNow, Now Assist (GenAI), ITSM and ServiceDesk.

Apply now to join this exciting project and make a tangible impact from day one.

ServiceNow Business Process Consultant (ITSM & CMDB)
Location: Remote (with monthly travel to Frankfurt, Germany)
Contract Type: Freelance / Contract
Duration: Initially until EOY, likely to extend
Hours: 3 days per week
Start Date: August


Our client, a Global Pharmaceutical company, is hiring a ServiceNow Business Process Consultant to join their Frankfurt team on a short-term contract. The successful candidate will help align IT processes with business objectives, enhance operational efficiency, and support the implementation of scalable, compliant ServiceNow solutions.


Responsibilities

• Lead monthly on-site workshops in Frankfurt to drive process discovery and design.

• Analyse and improve existing ITSM and CMDB processes for greater efficiency and effectiveness.

• Develop and document target-state processes in line with ServiceNow best practices.

• Work closely with technical teams to ensure seamless implementation within the ServiceNow platform.

• Maintain high standards of data quality, governance and integrity across ITSM and CMDB modules.

• Collaborate with business and IT stakeholders to deliver compliant, value-driven solutions.

• Contribute to ongoing improvement initiatives and support long-term roadmap development.

Skillset

• Fluent in English. German language skills are a big plus.

• Demonstrated experience as a Business Process Consultant in ITSM and CMDB environments.

• In-depth understanding of ServiceNow ITSM and CMDB functionalities and best practices.

• Background in regulated industries, with a preference for pharmaceutical or life sciences sectors.

• Solid grasp of ITIL frameworks and process design methodologies.

• Relevant ServiceNow certifications (e.g. ITSM, CMDB, Business Process Consultant) are a plus.

• Experience with ServiceNow Discovery and system integrations.

• Understanding of GxP compliance requirements and validation processes is a bonus.

• Strong stakeholder engagement and communication skills.

• Willing and able to travel to Frankfurt once per month.

Interested? Apply below or contact ailsa@alldus.com for more info. 

ServiceNow ITAM (SAM) Technical Consultant – Retail
Project Duration: 3 months (initial engagement, extension possible)
Location: Remote (EU required)
Start Date: ASAP
Language: English (German language a plus)


Our client, a global IT Company, are hiring a hands-on ServiceNow ITAM Technical Consultant with experience implementing SAM Pro in complex environments. You will be responsible for the technical delivery of SAM features for a major retail customer, ensuring coverage across a diverse footprint of store devices, back-office systems and third-party tools.


Responsibilities

• Implement and configure ServiceNow SAM Pro features including normalization, reconciliation and publisher packs.

• Integrate with discovery sources such as SCCM, Flexera or native ServiceNow Discovery across retail infrastructure.

• Script and configure license metrics, entitlements and rules tailored to retail software usage patterns.

• Address software licensing complexities across high-volume, distributed endpoints (e.g., POS systems, kiosks, endpoints).

• Collaborate with the solutions consultant and retail business teams to ensure seamless deployment.

Skillset

• Strong technical implementation experience with ServiceNow SAM Pro, including real-world project delivery.

• Experience working with software asset data from distributed systems and large device inventories.

• Proficient in ServiceNow scripting, Flow Designer and IntegrationHub.

• Understanding of ServiceNow Discovery, CMDB structure, and SAM-related integrations.

• Retail project experience is a strong plus.

Contact ailsa@alldus.com for more info.