Our client, a global IT company, are hiring  an experienced ServiceNow PSDS Business Process Consultant to join their team on a 12-month contract in Washington D.C. The successful candidate will help shape and deliver user-centric digital services aligned with Public Sector Digital Services (PSDS) objectives, while analyzing existing processes, designing future-state solutions, and maximizing ServiceNow's out-of-the-box capabilities.


Responsibilities

• Lead business process discovery and design workshops with stakeholders across multiple business functions.

• Analyze As-Is processes and design optimized To-Be processes aligned with ServiceNow best practices.

• Translate business requirements into functional requirements, user stories, and clear acceptance criteria.

• Facilitate process mapping using BPMN, Lean, Value Stream Mapping or equivalent methodologies.

• Support ServiceNow implementations across modules including ITSM, CSM, HRSD, IRM and SPM.

• Drive process standardization, automation and continuous improvement initiatives.

• Support Agile ceremonies, including backlog refinement, sprint planning and User Acceptance Testing (UAT).

• Develop high-quality documentation, including BRDs, functional specifications, process maps, user stories and SOPs.

• Engage with operational teams, senior stakeholders and program leadership to drive alignment and informed decision-making.

• Identify process risks, dependencies and opportunities for optimization.

Skillset

• Proven experience as a Business Process Consultant or Senior Business Analyst supporting ServiceNow implementations and digital transformation programs.

• Strong knowledge of ServiceNow platform capabilities, best practices, and implementation methodologies.

• Experience delivering complex digital transformation initiatives within public sector or regulated environments.

• Strong expertise in business process modeling, analysis and continuous improvement.

• Proven ability to gather, document, analyze and validate complex business requirements.

• Experience working in Agile delivery environments, including Scrum, Kanban, or SAFe.

• Excellent communication skills with ability to effectively bridge the gap between business stakeholders and technical delivery teams.

• Working knowledge of ITIL 4 and service management best practices.

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

• Ability to obtain or hold relevant government security clearance may be required.

Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.


Responsibilities

• Design, build and customize ServiceNow applications and modules to meet business and technical requirements.

• Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.

• Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.

• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.

• Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.

• Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.

• Participate in technical discovery, requirements gathering and solution design workshops.

• Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.

Skillset

• Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.

• Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.

• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.

• Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.

• Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.

• Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.

• Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.

• Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.

• Relevant ServiceNow certifications, including CSA, CAD or CIS are highly desirable; CTA would be an advantage.

Our client, an innovative, fast-growing technology company, are hiring a ServiceNow Presales Architect to join the team remotely on an initial six-month contract. The successful candidate will lead technical discovery, design solution architectures, and drive successful customer engagements.


Responsibilities

• Lead customer discovery sessions and workshops to gather business requirements and define technical solution strategies.

• Design and present scalable ServiceNow solution architectures with a strong emphasis on Customer Service Management (CSM), CRM and CPQ.

• Create high-quality presales documentation, including solution designs, technical approaches, implementation roadmaps, project scoping, integration strategies, demo plans, and technical responses for RFPs, RFIs and proposals.

• Assess technical risks, dependencies, security requirements, integration considerations and scalability throughout the presales lifecycle.

• Collaborate closely with Sales, Delivery, Engineering and Product teams to ensure proposed solutions are practical, scalable and aligned with industry best practices.

• Deliver engaging customer presentations and lead technical discussions with both business and technical stakeholders, translating complex concepts into clear business value.

• Provide technical guidance throughout the sales process, helping shape winning solution strategies and customer outcomes.

• Keep current with the latest ServiceNow platform capabilities, product roadmap, and emerging features across CSM, CRM and CPQ.

Skillset

• At least 5 years of experience in ServiceNow presales, solution architecture or consulting roles.

• Deep expertise across ServiceNow Customer Service Management (CSM) and CRM solutions.

• Strong hands-on experience with ServiceNow CPQ (essential), including solution design and workflow architecture.

• ServiceNow certifications such as CSA, CAD or equivalent is a plus.

• Proven track record of leading customer workshops and converting complex business requirements into scalable technical solutions.

• Strong knowledge of the ServiceNow platform, including architecture, integrations, security, performance optimisation, and implementation best practices.

• Excellent presentation, communication and stakeholder management abilities.

• Comfortable operating in a fast-paced startup environment with a strong sense of ownership, accountability and adaptability.

• Ability to communicate complex technical concepts clearly to both technical teams and business stakeholders.

• Experience designing integrations across CRM, ERP, billing, and pricing platforms is highly desirable.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in either Ohio, Florida, Tennessee, Kentucky, North Carolina or South Carolina.  The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Conduct system testing, troubleshooting and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals and knowledge management.

• Hands-on experience with ServiceNow Scripting, including JavaScript and API integrations.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Excellent communication skills and ability to work independently in a remote setting.

Benefits

• Remote work opportunities.

• Competitive Rate.

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team remotely, on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor's degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.

ServiceNow HRSD Business Process Consultant
Location: Remote
Contract: 6-12 months (possible extension).

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between "as-is" and "to-be" states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.

ServiceNow Technical Consultant - HRSD (Employee Center)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Center

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls 

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management &,Employee Center 

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.