ServiceNow Developer
Location: Fully Remote - US
Employment Type: Full-Time / Permanent
Salary: Up to $200,000 depending on experience

 

Alldus is working with a leading ServiceNow end user looking to hire an experienced Senior ServiceNow Developer to join and help lead the continued development of their ServiceNow platform. This is a great opportunity for a senior-level ServiceNow professional who enjoys remaining hands-on technically while also taking ownership of platform delivery, mentoring other developers, and working closely with technical and business stakeholders.

 

Responsbilities

• Take a leading role across the full ServiceNow delivery lifecycle, including the design, development, deployment and optimization of scalable applications, workflows and integrations.
• Lead ServiceNow development and technical delivery across the platform.
• Design and develop scalable workflows, applications and integrations.
• Work across modules including CSM and FSO.
• Collaborate with architects, developers and business stakeholders.
• Mentor other ServiceNow developers and conduct code reviews.
• Support deployments, upgrades and ongoing platform improvements.
• Troubleshoot and resolve complex production issues.
• Maintain strong ServiceNow development and governance best practices.
• Support technical documentation, testing, and platform standards.

 

Skillset

• At least 5 years of ServiceNow development experience.
• Strong hands-on ServiceNow development skills.
• Minimum of 4 years of experience across modules such as CSM and/or FSO.
• Strong experience with JavaScript, HTML, CSS and ServiceNow development technologies.
• Experience with ServiceNow integrations and custom development.
• Previous experience mentoring or leading other developers.
• Strong understanding of ServiceNow platform best practices and governance.
• CSA and/or CAD certification preferred.
• Must be a US Citizen or Green Card holder.

Our client, a ServiceNow solutions organization, is hiring an experienced ServiceNow Principal Technical Consultant specializing in AI and Agentic AI to join the team in Ohio on a contract basis. The successful candidate will design and deliver intelligent solutions across the ServiceNow platform, including lead the architecture and development of solutions leveraging Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence and GenAI, while mentoring technical teams and owning overall project delivery.

 

Responsibilities

• Architect and deliver AI-powered ServiceNow solutions.
• Implement Now Assist, AI Agents and Agentic AI Workflows.
• Build GenAI-enabled process automation and intelligent workflows.
• Configure AI Agents, skills, prompts and workflow orchestration.
• Integrate ServiceNow with LLMs, third-party AI tools and data platforms.
• Lead and mentor technical teams.
• Advise customers on AI architecture, governance and best practices.
• Communicate the business value and ROI of AI solutions.

 

Skillset

• Expert-level ServiceNow development and architecture experience.
• Strong experience with Now Assist, AI Agents and Agentic AI.
• Expertise across at least two ServiceNow modules/process areas.
• Understanding of GenAI, LLMs and prompt engineering.
• Experience with AI integrations and workflow automation.
• Strong client-facing, communication and presentation skills.
• Ability to lead technical delivery while remaining hands-on.
• Relevant ServiceNow certifications highly desirable.
• Able to travel up to 15%.
• US citizen or Green Card only.

Our client, a leading consulting firm, are hiring a ServiceNow Business Process Consultant to join the team remotely on a contract basis. The successful candidate will support the design, implementation and adoption of ServiceNow solutions across government and commercial environments, translating risk, security and vulnerability management requirements into effective, scalable solutions.


Responsibilities

• Lead requirements-gathering workshops, stakeholder interviews and process-mapping sessions for ServiceNow IRM and Vulnerability Response implementations.

• Assess current business processes and define future-state workflows aligned with ServiceNow capabilities and best practices.

• Translate business and technical requirements into clear user stories, acceptance criteria, functional specifications and process documentation.

• Collaborate with ServiceNow developers, architects, platform owners and business stakeholders throughout the full implementation lifecycle.

• Contribute to the design of ServiceNow workflows, automation, data models, integrations and user experiences.

• Support Agile delivery activities, including sprint planning, backlog refinement, testing and release preparation.

• Coordinate User Acceptance Testing (UAT), validating solutions against agreed business requirements and addressing issues through to resolution.

• Support integrations between ServiceNow and enterprise security platforms.

• Serve as a key link between business, security, IT and ServiceNow delivery teams, ensuring effective communication and alignment.

• Produce process documentation, provide project updates, deliver knowledge transfer and support end-user training as required.

Skillset

• At least 3 years of experience in business analysis, business process consulting, ServiceNow consulting or a related role.

• Minimum of 2 years of hands-on experience delivering or supporting ServiceNow implementations.

• Certified Implementation Specialist - Integrated Risk Management (CIS-IRM, Certified Implementation Specialist - Vulnerability Response (CIS-VR) and Certified System Administrator (CSA) is required.

• Strong practical experience with ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR).

• Proven experience gathering requirements, leading stakeholder workshops, mapping business processes, and developing clear user stories and acceptance criteria.

• Strong understanding of ServiceNow data structures, tables, workflows and core platform capabilities.

• Experience delivering projects within Agile or hybrid development environments.

• Experience with ServiceNow integrations involving enterprise security and vulnerability management platforms, ideally Tenable or CrowdStrike.

• Bachelor's degree in Information Systems, Business Administration, Computer Science or a related field.

Our client, a global IT company, are hiring  an experienced ServiceNow PSDS Business Process Consultant to join their team on a 12-month contract in Washington D.C. The successful candidate will help shape and deliver user-centric digital services aligned with Public Sector Digital Services (PSDS) objectives, while analyzing existing processes, designing future-state solutions, and maximizing ServiceNow's out-of-the-box capabilities.


Responsibilities

• Lead business process discovery and design workshops with stakeholders across multiple business functions.

• Analyze As-Is processes and design optimized To-Be processes aligned with ServiceNow best practices.

• Translate business requirements into functional requirements, user stories, and clear acceptance criteria.

• Facilitate process mapping using BPMN, Lean, Value Stream Mapping or equivalent methodologies.

• Support ServiceNow implementations across modules including ITSM, CSM, HRSD, IRM and SPM.

• Drive process standardization, automation and continuous improvement initiatives.

• Support Agile ceremonies, including backlog refinement, sprint planning and User Acceptance Testing (UAT).

• Develop high-quality documentation, including BRDs, functional specifications, process maps, user stories and SOPs.

• Engage with operational teams, senior stakeholders and program leadership to drive alignment and informed decision-making.

• Identify process risks, dependencies and opportunities for optimization.

Skillset

• Proven experience as a Business Process Consultant or Senior Business Analyst supporting ServiceNow implementations and digital transformation programs.

• Strong knowledge of ServiceNow platform capabilities, best practices, and implementation methodologies.

• Experience delivering complex digital transformation initiatives within public sector or regulated environments.

• Strong expertise in business process modeling, analysis and continuous improvement.

• Proven ability to gather, document, analyze and validate complex business requirements.

• Experience working in Agile delivery environments, including Scrum, Kanban, or SAFe.

• Excellent communication skills with ability to effectively bridge the gap between business stakeholders and technical delivery teams.

• Working knowledge of ITIL 4 and service management best practices.

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

• Ability to obtain or hold relevant government security clearance may be required.

Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.


Responsibilities

• Design, build and customize ServiceNow applications and modules to meet business and technical requirements.

• Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.

• Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.

• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.

• Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.

• Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.

• Participate in technical discovery, requirements gathering and solution design workshops.

• Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.

Skillset

• Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.

• Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.

• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.

• Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.

• Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.

• Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.

• Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.

• Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.

• Relevant ServiceNow certifications, including CSA, CAD or CIS are highly desirable; CTA would be an advantage.

Our client, an innovative, fast-growing technology company, are hiring a ServiceNow Presales Architect to join the team remotely on an initial six-month contract. The successful candidate will lead technical discovery, design solution architectures, and drive successful customer engagements.


Responsibilities

• Lead customer discovery sessions and workshops to gather business requirements and define technical solution strategies.

• Design and present scalable ServiceNow solution architectures with a strong emphasis on Customer Service Management (CSM), CRM and CPQ.

• Create high-quality presales documentation, including solution designs, technical approaches, implementation roadmaps, project scoping, integration strategies, demo plans, and technical responses for RFPs, RFIs and proposals.

• Assess technical risks, dependencies, security requirements, integration considerations and scalability throughout the presales lifecycle.

• Collaborate closely with Sales, Delivery, Engineering and Product teams to ensure proposed solutions are practical, scalable and aligned with industry best practices.

• Deliver engaging customer presentations and lead technical discussions with both business and technical stakeholders, translating complex concepts into clear business value.

• Provide technical guidance throughout the sales process, helping shape winning solution strategies and customer outcomes.

• Keep current with the latest ServiceNow platform capabilities, product roadmap, and emerging features across CSM, CRM and CPQ.

Skillset

• At least 5 years of experience in ServiceNow presales, solution architecture or consulting roles.

• Deep expertise across ServiceNow Customer Service Management (CSM) and CRM solutions.

• Strong hands-on experience with ServiceNow CPQ (essential), including solution design and workflow architecture.

• ServiceNow certifications such as CSA, CAD or equivalent is a plus.

• Proven track record of leading customer workshops and converting complex business requirements into scalable technical solutions.

• Strong knowledge of the ServiceNow platform, including architecture, integrations, security, performance optimisation, and implementation best practices.

• Excellent presentation, communication and stakeholder management abilities.

• Comfortable operating in a fast-paced startup environment with a strong sense of ownership, accountability and adaptability.

• Ability to communicate complex technical concepts clearly to both technical teams and business stakeholders.

• Experience designing integrations across CRM, ERP, billing, and pricing platforms is highly desirable.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in either Ohio, Florida, Tennessee, Kentucky, North Carolina or South Carolina.  The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Conduct system testing, troubleshooting and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals and knowledge management.

• Hands-on experience with ServiceNow Scripting, including JavaScript and API integrations.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Excellent communication skills and ability to work independently in a remote setting.

Benefits

• Remote work opportunities.

• Competitive Rate.

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team remotely, on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor's degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.