ServiceNow Jobs United States
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Our client, a certified ServiceNow Partner, are hiring a ServiceNow Engagement Manager to join the team in Maryland. The successful candidate will oversee and drive complex, multi-stakeholder ServiceNow initiatives across both the Healthcare and Federal sectors.
Responsibilities-
Lead the end-to-end delivery of ServiceNow engagements, ensuring projects are completed on time, within scope and aligned with client objectives.
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Collaborate with ServiceNow Solution Consultants, Architects, and Delivery Teams to define project scope, deliverables and success criteria.
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Oversee and guide the implementation of ServiceNow modules, including ITSM, ITOM, ITAM, SPM and CSM.
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Facilitate workshops and design sessions to capture requirements and align business needs with ServiceNow capabilities.
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Promote a culture of excellence, teamwork, and continuous improvement within both the project team and client environment.
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Ensure compliance with all relevant standards, frameworks and security requirements, particularly within Federal and Healthcare engagements.
Skillset-
US Citizenship is required.
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Bachelor’s degree in Computer Science, Engineering or similar.
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Minimum of 5 years of experience within a professional services or consulting organisation.
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At least 3 years of hands-on experience delivering ServiceNow consulting engagements.
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Demonstrated success leading and managing ServiceNow projects across ITSM, ITOM, ITAM, SPM and CSM modules.
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Prior experience working within Healthcare and/or Federal sectors.
Benefits-
Salary: $150,000
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Comprehensive Benefits Package.
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Our client, a leading IT Services organization, are hiring a ServiceNow Technical Consultant to join their team remotely in the U.S. The successful candidate will partner with clients to design, implement and optimize ServiceNow solutions, driving improved service delivery, operational efficiency and supporting mission-critical initiatives across the Federal and Healthcare sectors.
Responsibilities-
Design, configure and maintain ServiceNow CMDBs to support complex enterprise environments.
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Lead ServiceNow Discovery initiatives, including MID Server setup, credential management and automated discovery processes.
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Create and manage Service Mapping, Business Service models and dependency mapping to ensure accurate service representation.
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Maintain CMDB integrity through effective data modelling, CI class structuring and relationship management.
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Collaborate with cross-functional stakeholders to seamlessly integrate ServiceNow solutions with existing IT infrastructure and workflows.
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Implement ITIL best practices, with a focus on Configuration, Change and Incident Management processes.
Skillset-
US Citizenship is a must.
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Minimum of 5 years’ experience managing enterprise CMDBs, including at least 3 years working specifically with ServiceNow CMDB.
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Certified in ServiceNow CSM and CSA is required.
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Proficient in ServiceNow Discovery, including configuration of MID Servers and integration with underlying infrastructure components.
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Comprehensive understanding of networking, cloud computing, storage systems and data centre environments.
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Expertise in Service Mapping and CMDB data modelling, including CI class structures and relationship design.
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Strong knowledge of ITIL frameworks, particularly Configuration, Change, and Incident Management.
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Exceptional communication, analytical, and stakeholder engagement abilities, with a focus on delivering practical, business-driven solutions.
Benefits-
Salary: $130,000 - $180,000 DOE
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Remote working.
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Comprehensive Benefits Package.
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Our client, an award-winning business solutions provider, is hiring a talented ServiceNow Developer to join the team on a contract basis in Illinois. The successful candidate will play a key role in the technical implementation and support of core ServiceNow modules, helping businesses enhance efficiency, drive innovation and optimize IT operations across the ServiceNow platform.
Responsibilities-
Contribute to the technical implementation and support of key ServiceNow modules, including Change, Incident, Problem and Service Catalog management.
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Design, configure and optimize the Service Catalog, including request forms, catalog items and fulfillment processes.
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Utilize IntegrationHub to develop, manage and streamline complex system integrations.
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Build, automate and maintain workflow-driven solutions using Flow Designer.
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Develop, customize and troubleshoot ServiceNow Workflows to align with evolving business requirements.
Skillset-
At least 8 years of hands-on experience in ServiceNow development and implementation.
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Extensive expertise in REST/SOAP API design and integration.
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Deep understanding of ITSM frameworks, processes and best practices.
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Our client, a leading business solutions provider, is hiring an experienced ServiceNow ITAM Developer to join the team on a contract basis in Illinois. The successful candidate will leverage their expertise in Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) to help businesses enhance efficiency, drive innovation and optimize their IT operations within the ServiceNow platform.
Responsibilities-
Implement and provide ongoing support for ServiceNow CMDB and Asset Management integrations.
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Partner with cross-functional teams to enhance HAM and SAM processes in alignment with broader ITSM and ITAM strategies.
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Maintain accurate asset lifecycle tracking and ensure data integrity across ServiceNow modules.
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Configure and manage the ServiceNow SAM Pro module, including software models, entitlements and license metrics.
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Perform regular license reconciliations and establish the Effective License Position (ELP).
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Develop JavaScript scripts and leverage integrations (e.g. SCCM, Discovery) to automate and optimize SAM workflows.
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Design and automate processes for hardware acquisition, deployment, maintenance and disposal, ensuring compliance with ITAD standards.
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Uphold HAM data integrity within the Configuration Management Database (CMDB) using ServiceNow Discovery and integration tools.
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Build and implement API and Web Service integrations between ServiceNow and external systems.
Skillset-
Minimum of 8 years of hands-on experience in ITAM/ITSM implementation, configuration and support.
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Demonstrated expertise in ServiceNow HAM Pro, SAM Pro, CSDM and Asset Lifecycle Management.
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Proven experience developing integrations with procurement systems such as Coupa and Zip.
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Solid background in integration technologies, including Web Services, SOAP, HTTP and MID Server.
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In-depth knowledge of Service Mapping and Asset Discovery within the ServiceNow ecosystem.
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Our client, a ServiceNow Solutions provider, are hiring a ServiceNow Account Executive to join their high-performing sales team in San Diego. The successful candidate will play a key part in presenting their ServiceNow solutions to enterprise clients, enabling them to modernize IT operations, improve service delivery and drive tangible business results
Responsibilities-
Create and implement strategic sales plans to meet and exceed revenue targets for ServiceNow products and services.
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Identify, prospect and engage enterprise clients across target industries and territories.
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Cultivate strong, long-term relationships with key decision-makers, stakeholders and influencers within client organizations.
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Assess client challenges and position ServiceNow capabilities (ITSM, ITOM, HRSD, CSM, SecOps etc.) to deliver customized, high-value solutions.
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Maintain an accurate, up-to-date sales pipeline using CRM tools such as Salesforce.
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Work closely with marketing, pre-sales, delivery and ServiceNow alliance teams to ensure successful solution design and implementation.
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Manage complex sales cycles, prepare proposals and lead contract negotiations to secure successful outcomes.
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Keep abreast of industry trends, competitor activities and emerging ServiceNow features to position offerings effectively.
Skillset-
Bachelor’s degree in Business, IT or equivalent.
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At least 5 years of enterprise software sales experience, including circa. 2 years selling ServiceNow or comparable SaaS solutions.
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Demonstrated success in consistently meeting or exceeding sales targets in B2B enterprise environments.
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Strong knowledge of ITSM, ITOM, HRSD and workflow automation principles.
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Proven ability to manage complex sales cycles and engage multiple stakeholders.
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Hands-on experience with Salesforce CRM or similar sales tools.
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Familiarity with ITIL frameworks and digital transformation initiatives.
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ServiceNow Sales Certification(s) or equivalent product expertise is a plus but not essential.
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Experience selling to Fortune 1000 companies or within the public sector is a bonus.
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Exceptional communication, presentation and negotiation skills.
Benefits-
Base Salary: $120k
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Performance-based incentives.
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Comprehensive benefits package.
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ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.
Responsibilities- Configure and customize ServiceNow CSM applications.
- Develop workflows, UI policies, scripts and integrations.
- Ensure platform performance, security and scalability.
- Collaborate with process consultants and architects to deliver robust solutions.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Strong experience with ServiceNow CSM development and configuration.
- Hands-on knowledge of integrations and scripting within ServiceNow.
- Ability to troubleshoot technical issues quickly and effectively.
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ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.
Responsibilities- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
- Drive process improvements and ensure alignment with industry best practices.
- Document workflows, business rules and functional requirements.
- Act as a trusted advisor to clients throughout the implementation lifecycle.
Skillset- ServiceNow certifications: CSA, CIS CSM.
- Proven experience delivering ServiceNow CSM process design and consulting.
- Excellent communication and stakeholder engagement skills.
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Our client, a leading telecommunications company, is hiring a ServiceNow TSM Developer to join the team remotely on a 12-month contract. The successful candidate will play a key part in enhancing and expanding their ServiceNow Telecommunications Service Management (TSM) capabilities by helping to drive greater service delivery efficiency, automation and overall operational performance.
Responsibilities-
Design, develop and configure ServiceNow TSM modules and workflows in alignment with telecommunications industry standards.
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Partner with architects, process owners and business stakeholders to deliver scalable, high-performing solutions that support telecom service operations.
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Integrate ServiceNow with other telecommunications systems and tools to enable seamless data exchange and comprehensive service visibility.
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Customise user interfaces, business rules, scripts and data policies to align with specific project needs.
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Participate in testing, deployment and post-implementation support to ensure successful delivery of new TSM features and enhancements.
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Provide technical expertise and best practice recommendations to support continuous improvement and optimization of the ServiceNow platform.
Skillset-
At least 5 years of practical experience in ServiceNow development, with proven expertise in Telecommunications Service Management (TSM) modules.
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In-depth knowledge of telecom service management processes, including order management, service inventory and fulfilment.
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Demonstrated proficiency in ServiceNow configuration, scripting (JavaScript, Glide) and system integrations using REST/SOAP APIs.
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Working knowledge of ServiceNow CMDB, CSM and ITSM functionalities.
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Strong communication and teamwork skills, with experience collaborating in cross-functional project environments.
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ServiceNow Certified Application Developer (CAD) or TSM certification is a bonus.
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US Citizenship is required.
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Our client, a leading IT Services and Consulting firm, are hiring an experienced ServiceNow Business Process Consultant to join the team on a contract basis in Illinois. Focusing on Hardware Asset Management (HAM) and Software Asset Management (SAM), the successful candidate will lead discovery sessions, design and implement ITAM processes and guide clients in adopting best practices that deliver measurable business value.
Responsibilities-
Facilitate client workshops and discovery sessions to gather requirements, map processes and uncover opportunities for optimization.
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Design and deliver ServiceNow HAM and SAM solutions that align with client objectives and industry-leading ITAM best practices.
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Convert business needs into detailed functional designs and user stories for technical implementation teams.
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Provide expert advice on software licensing, compliance and asset optimization strategies.
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Integrate ITAM processes seamlessly with ITSM, CMDB, Discovery, Procurement and other ServiceNow modules.
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Oversee training, testing and post-implementation support to ensure successful user adoption and long-term value.
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Serve as a trusted strategic advisor, guiding clients on the ServiceNow roadmap and platform capabilities to support future growth.
Skillset-
Minimum of 5 years of hands-on experience with ServiceNow, including at least 3 years focused on ITAM (HAM/SAM) implementations.
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Proven track record in business process consulting, functional design or ServiceNow solution delivery.
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Solid understanding of CMDB, Discovery and Lifecycle Management principles.
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Practical experience configuring and deploying SAM Pro and HAM Pro modules.
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Deep knowledge of software licensing models and hardware asset management processes.
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ServiceNow certifications such as CSA, CIS–HAM, CIS–SAM or CIS–ITAM is a bonus.
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Experience working within a ServiceNow partner or consulting environment is a plus.
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Exceptional communication, presentation and stakeholder management skills.
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Self-motivated and adaptable, with the ability to manage multiple client-facing projects simultaneously.
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ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.
Responsibilities- Lead architecture and solution design for ServiceNow CSM projects.
- Define technical standards, best practices, and governance models.
- Provide guidance to consultants and technical teams.
- Ensure solutions are scalable, secure, and aligned with client requirements.
- Act as a subject matter expert for ServiceNow CSM capabilities.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Extensive experience in ServiceNow CSM architecture and solution design.
- Proven track record leading complex ServiceNow implementations.
- Strong leadership and communication skills.
