Our client, an innovative, fast-growing technology company, are hiring a ServiceNow Presales Architect to join the team remotely on an initial six-month contract. The successful candidate will lead technical discovery, design solution architectures, and drive successful customer engagements.


Responsibilities

• Lead customer discovery sessions and workshops to gather business requirements and define technical solution strategies.

• Design and present scalable ServiceNow solution architectures with a strong emphasis on Customer Service Management (CSM), CRM and CPQ.

• Create high-quality presales documentation, including solution designs, technical approaches, implementation roadmaps, project scoping, integration strategies, demo plans, and technical responses for RFPs, RFIs and proposals.

• Assess technical risks, dependencies, security requirements, integration considerations and scalability throughout the presales lifecycle.

• Collaborate closely with Sales, Delivery, Engineering and Product teams to ensure proposed solutions are practical, scalable and aligned with industry best practices.

• Deliver engaging customer presentations and lead technical discussions with both business and technical stakeholders, translating complex concepts into clear business value.

• Provide technical guidance throughout the sales process, helping shape winning solution strategies and customer outcomes.

• Keep current with the latest ServiceNow platform capabilities, product roadmap, and emerging features across CSM, CRM and CPQ.

Skillset

• At least 5 years of experience in ServiceNow presales, solution architecture or consulting roles.

• Deep expertise across ServiceNow Customer Service Management (CSM) and CRM solutions.

• Strong hands-on experience with ServiceNow CPQ (essential), including solution design and workflow architecture.

• ServiceNow certifications such as CSA, CAD or equivalent is a plus.

• Proven track record of leading customer workshops and converting complex business requirements into scalable technical solutions.

• Strong knowledge of the ServiceNow platform, including architecture, integrations, security, performance optimisation, and implementation best practices.

• Excellent presentation, communication and stakeholder management abilities.

• Comfortable operating in a fast-paced startup environment with a strong sense of ownership, accountability and adaptability.

• Ability to communicate complex technical concepts clearly to both technical teams and business stakeholders.

• Experience designing integrations across CRM, ERP, billing, and pricing platforms is highly desirable.

Locations: Ohio, Florida, Tennessee, Kentucky, North and South Carolina

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

Job Title: ServiceNow PSDS Business Process Consultant (Contract)

Contract Type: Fixed-Term Contract / Day Rate Contract (12 Months)
Duration: 12 Months
Location: Hybrid (Client Site / Remote)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow PSDS Business Process Consultant to support the delivery of a major ServiceNow transformation programme within a public sector environment. The successful consultant will work closely with business stakeholders, product owners, technical teams, and delivery partners to analyse, design, and optimise business processes while ensuring alignment with the ServiceNow Platform and Public Sector Digital Services (PSDS) objectives.

This role requires a strong combination of business analysis, process improvement, stakeholder management, and ServiceNow platform knowledge to deliver efficient, user-centric digital services.

Key Responsibilities

• Lead business process discovery workshops with stakeholders across multiple business functions.
• Analyse current ("As-Is") processes and design future-state ("To-Be") processes aligned with ServiceNow best practices.
• Translate business requirements into functional requirements and user stories for Agile delivery teams.
• Facilitate process mapping using recognised methodologies (e.g. BPMN, Lean, Value Stream Mapping).
• Ensure business processes align with ServiceNow out-of-the-box capabilities wherever possible.
• Collaborate with ServiceNow Solution Architects, Developers, Platform Owners, and Test Teams throughout the project lifecycle.
• Support implementation of ServiceNow modules including:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • HR Service Delivery (HRSD)
  • Integrated Risk Management (IRM)
  • Strategic Portfolio Management (SPM)
  • App Engine (desirable)
• Drive process standardisation, automation, and continuous improvement initiatives.
• Support backlog refinement, sprint planning, UAT, and business readiness activities.
• Produce high-quality documentation including:
  • Business Requirements Documents (BRDs)
  • Functional Specifications
  • Process Maps
  • User Stories
  • Acceptance Criteria
  • Standard Operating Procedures (SOPs)
• Facilitate stakeholder engagement across operational teams, senior management, and programme leadership.
• Identify process risks, dependencies, and opportunities for optimisation.
• Support organisational change and adoption activities during deployment.

Required Skills & Experience

• Proven experience as a Business Process Consultant or Senior Business Analyst on ServiceNow implementation programmes.
• Strong understanding of ServiceNow platform capabilities and implementation methodologies.
• Experience delivering digital transformation projects within public sector or regulated environments.
• Excellent business process modelling skills using BPMN or equivalent methodologies.
• Experience gathering, documenting, and validating business requirements.
• Strong stakeholder management and workshop facilitation skills.
• Experience working within Agile delivery frameworks (Scrum, Kanban, SAFe).
• Ability to bridge communication between business and technical teams.
• Excellent analytical, documentation, and communication skills.

Desirable Experience

• Experience with Public Sector Digital Services (PSDS) programmes or government digital transformation initiatives.
• ServiceNow Certified Implementation Specialist (CIS).
• ServiceNow Certified System Administrator (CSA).
• Lean Six Sigma Green Belt or Black Belt.
• Business Analysis certifications (BCS, CBAP, PMI-PBA).
• Experience with organisational change management.
• Familiarity with ITIL 4 principles and service management best practices.

Key Competencies

• Business Process Improvement
• Service Design
• Business Analysis
• Stakeholder Management
• Requirements Engineering
• Process Mapping
• Agile Delivery
• ServiceNow Platform Knowledge
• Digital Transformation
• Facilitation and Workshop Leadership
• Communication and Influencing Skills
• Problem Solving and Critical Thinking

Deliverables

The consultant will be expected to deliver:

• Current and future-state process maps.
• Business requirements and functional specifications.
• User stories with clear acceptance criteria.
• Process improvement recommendations.
• Business readiness and UAT support documentation.
• Governance and decision papers where required.
• Knowledge transfer to client teams to support long-term operational success.

Contract Details

• Contract Duration: 12 Months
• Engagement: Contract (Day Rate or Fixed-Term)
• Location: Hybrid working
• Security Clearance: Ability to obtain or hold relevant government security clearance may be required.
• Start Date: ASAP

ServiceNow PSDS Technical Consultant (12-Month Contract)

Contract Overview

We are seeking an experienced ServiceNow PSDS Technical Consultant to join our team on a 12-month contract. The successful candidate will play a key role in the design, configuration, development, integration, and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS). You will work closely with business stakeholders, solution architects, business analysts, and project teams to deliver scalable, secure, and high-quality ServiceNow capabilities.

This role requires strong technical expertise across the ServiceNow platform, experience delivering complex implementations, and the ability to work within Agile delivery environments.

Key Responsibilities

• Design, develop, configure, and customise ServiceNow applications and modules in accordance with business and technical requirements.
• Deliver technical solutions aligned with ServiceNow best practices and platform governance.
• Configure workflows, Flow Designer, IntegrationHub, UI Builder, Service Portal, and custom applications where appropriate.
• Develop client scripts, business rules, Script Includes, UI Policies, ACLs, and scheduled jobs.
• Build and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub, and APIs.
• Support the implementation and enhancement of PSDS-related ServiceNow capabilities.
• Participate in solution design workshops and technical discovery sessions.
• Produce high-quality technical documentation, including design documents, configuration guides, and deployment documentation.
• Perform unit testing, peer reviews, and support system integration and user acceptance testing.
• Troubleshoot platform issues and resolve defects in a timely manner.
• Collaborate with Solution Architects to ensure technical designs meet security, performance, and scalability requirements.
• Support release management, deployments, and post-implementation activities.
• Provide technical mentoring and knowledge transfer to internal teams where required.
• Ensure all developments comply with organisational governance, security, and ServiceNow development standards.

Required Skills and Experience

• Extensive experience developing and configuring the ServiceNow platform.
• Strong knowledge of JavaScript and ServiceNow server-side and client-side scripting.
• Experience with:
  • Flow Designer
  • IntegrationHub
  • Service Portal
  • UI Builder
  • App Engine Studio
  • Performance Analytics
  • Reporting and Dashboards
• Experience building REST and SOAP integrations.
• Knowledge of ServiceNow data model, CMDB, and platform architecture.
• Experience working with source control and update set management.
• Strong understanding of ITIL processes and ServiceNow best practices.
• Experience delivering solutions within Agile/Scrum environments.
• Excellent analytical and problem-solving skills.
• Strong stakeholder communication and documentation skills.

Desirable Experience

• Previous experience delivering ServiceNow solutions within UK Public Sector or Government environments.
• Experience with Public Sector Digital Services (PSDS) implementations.
• Experience across one or more ServiceNow products, including:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • IT Operations Management (ITOM)
  • Strategic Portfolio Management (SPM)
  • HR Service Delivery (HRSD)
  • Integrated Risk Management (IRM)
• Experience implementing ServiceNow Employee Centre or Digital Workflows.
• Knowledge of DevOps and CI/CD practices for ServiceNow.
• Experience with Automated Test Framework (ATF).

Certifications

The following certifications are highly desirable:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in one or more product areas
• ServiceNow Certified Technical Architect (CTA) (advantageous)

Personal Attributes

• Excellent communication and stakeholder engagement skills.
• Self-motivated with the ability to work independently.
• Strong attention to detail.
• Collaborative team player.
• Ability to manage multiple priorities within a fast-paced delivery environment.
• Proactive approach to identifying and resolving technical issues.

Contract Details

• Role: ServiceNow PSDS Technical Consultant
• Contract Type: Fixed-Term Contract (12 Months) or Day Rate Contractor
• Duration: 12 Months
• Location: Hybrid / Remote (as agreed)
• Start Date: ASAP
• Engagement: Full-time
• Security Clearance: Eligibility to obtain or hold the appropriate security clearance may be required depending on the client engagement.

Our client, a Digital Transformation Services organization, is hiring a talented ServiceNow Certified Technical Architect to join their New York team on a contract basis. The successful candidate will lead the architecture and delivery of enterprise-scale ServiceNow solutions, partnering with clients throughout the full project lifecycle from solution design through implementation.


Responsibilities

• Lead the architecture, design and delivery of enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, HAM, SAM, CSM and related modules.

• Design scalable, secure and high-performing ServiceNow architectures aligned with platform best practices and the Now Create methodology.

• Define technical roadmaps, enterprise architecture standards, integration strategies and platform governance.

• Architect complex integrations between ServiceNow and enterprise applications, including ERP, HRIS, monitoring tools and third-party systems.

• Drive CMDB, CSDM, Discovery, Service Mapping and Event Management initiatives to improve platform maturity and data integrity.

• Provide technical leadership, mentoring and architectural guidance to developers, administrators and delivery teams.

• Conduct solution design reviews, architecture assessments and code quality audits to ensure best practices are followed.

• Partner with clients and executive stakeholders to present technical solutions, architectural recommendations and strategic roadmaps.

• Support pre-sales activities, including solution design, technical estimations, RFP responses and client workshops.

• Ensure the ServiceNow platform remains secure, compliant, scalable and optimized through effective governance, upgrade planning, and performance management.

Skillset

• At least 10 years of experience within the IT industry, including at least 4 years in a ServiceNow Architecture role.

• ServiceNow Certified Technical Architect (CTA) certification is essential.

• Additional ServiceNow certifications, including CSA, CAD and CIS (ITSM, ITOM, HAM, SAM or CMDB/CSDM), along with experience leveraging ServiceNow AI capabilities, are highly desirable.

• Strong software engineering or application development background, with progression into ServiceNow Architecture.

• Proven experience designing and delivering enterprise-scale ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CSM, HAM or SAM.

• Strong technical expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, Business Rules, ACLs and platform performance optimization.

• Deep understanding of CMDB, CSDM, Discovery, Service Mapping and enterprise architecture best practices.

• Experience working in a client-facing consulting environment, engaging with senior stakeholders and delivering strategic technical solutions.

• Demonstrated experience supporting pre-sales activities, including solution design, technical proposals, estimations and RFP responses.

• Excellent communication, stakeholder management and workshop facilitation skills.

Our client, a leading US Entertainment company, is hiring an experienced ServiceNow Developer to join their team in New York City on a contract-to-hire basis. The successful candidate will be responsible for maintaining, enhancing and evolving the ServiceNow platform across multiple business units, ensuring it continues to meet business needs through scalable and effective solutions.


Responsibilities

• Administer and support four ServiceNow instances across ITSM, ITOM, SPM, SPO and Workflow Data modules.

• Maintain, optimize and enhance the ServiceNow platform in line with best practices and business requirements.

• Design, develop and implement scalable ServiceNow applications, workflows and platform enhancements.

• Partner with business stakeholders to gather requirements and translate them into effective technical solutions.

• Develop and maintain ServiceNow components including Business Rules, Script Includes, Client Scripts, UI Actions and Scheduled Jobs.

• Build and extend platform capabilities using Discovery, IntegrationHub and other ServiceNow technologies.

• Customise the ServiceNow user experience through UI Pages, UI Macros, HTML, CSS, and AngularJS.

• Develop and maintain integrations with third-party systems using REST, SOAP, AJAX, SSO/SAML, and Scripted Web Services.

• Troubleshoot platform issues, resolve defects and drive continuous improvements to performance and functionality.

• Collaborate with cross-functional teams to deliver high-quality ServiceNow solutions that support business objectives.

Skillset

• Bachelor's degree with at least 5 years' experience developing and administering the ServiceNow platform.

• Proven experience delivering enterprise-scale ServiceNow ITSM implementations.

• Strong expertise across ServiceNow modules including ITSM, ITOM, SPM and SPO.

• Hands-on experience developing with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ServiceNow APIs and client/server-side JavaScript.

• Experience integrating ServiceNow with third-party systems using REST, SOAP, AJAX, Scripted Web Services and SSO/SAML.

• Proficiency in scripting languages such as JavaScript, Python, Perl, Unix Shell or Windows Shell.

• ITIL Certification and ServiceNow Certified Implementation Specialist (CIS) is a plus.

• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent communication skills with the ability to engage effectively with both technical and business stakeholders.

• Experience gathering business requirements and translating them into scalable ServiceNow solutions.

Our client, a cutting-edge IT Services provider, is hiring a ServiceNow Developer with active Secret clearance to join the team in Virginia on a contract basis. The successful candidate will drive the design, development and delivery of enterprise solutions on the ServiceNow platform, helping to build scalable, high-performance workflows that enhance operational efficiency across the organization.


Responsibilities

• Manage and optimise the end-to-end ServiceNow platform, including configuration, maintenance and ongoing enhancements.

• Administer user access, roles and permissions, ensuring platform security, stability and efficiency.

• Design and implement automated workflows to streamline and improve business processes.

• Build and customise ServiceNow applications, forms, dashboards and reports to meet organisational requirements.

• Integrate ServiceNow with enterprise systems, including HR and finance platforms, using API connections for seamless data exchange.

• Monitor system performance and drive continuous optimisation through testing, quality assurance, and best-practice deployment.

• Develop and maintain technical documentation and manage knowledge bases for ServiceNow capabilities and solutions.

• Deliver training and guidance to stakeholders to support effective platform usage and adoption.

Skillset

• Bachelor's degree with a minimum of 5 years' relevant ServiceNow experience.

• Active Secret Clearance or current interim clearance required.

• IAT Level II certification (e.g. Security+ or equivalent).

• Strong expertise in ServiceNow modules including Incident, Change and Asset Management.

• Proven experience configuring and customising ServiceNow platforms.

• Experience building automated workflows, dashboards, and reporting solutions.

• Strong understanding of ServiceNow system administration, including roles, permissions and access controls.

• Experience integrating ServiceNow with external enterprise systems using APIs.

• Experience in process automation, digital transformation and platform optimization.

• Strong stakeholder engagement skills, including requirements gathering and user experience improvement.

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team remotely, on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor's degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.