Job Title: ServiceNow Solutions Architect – HRSD
Location: Remote (US only, must be based on US soil)
Employment Type: 6-Month Contract

Alldus is hiring on behalf of a ServiceNow Partner for an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. This is a high-impact opportunity to drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.

Responsibilities:

• Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.
• Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.

• Translate business requirements into scalable and maintainable HRSD architecture and configurations.
• Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.
• Provide technical and functional guidance to development teams and business process consultants.
• Support governance, change management, and platform optimization initiatives.

Requirements:

• 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.
• Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.
• Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.
• Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).
• Excellent communication, documentation, and stakeholder management skills.
• ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

Eligibility: Must be US Citizen or Green Card holder. No third parties.

ServiceNow QA Tester
Location: Remote (US only)
Employment Type: 10 Weeks Part time (20 hrs/week)


Our client, a leading US organization, is hiring an experienced ServiceNow QA Tester to join the remotely on a part-time basis.  The successful candidate will be tasked with designing, developing and executing test plans, test cases and test scripts for ServiceNow platforms and modules, ensuring functionality through functional, regression, integration and end-to-end testing. 


Responsibilities

• Develop comprehensive test plans, cases, and scripts tailored to various ServiceNow modules like ITSM, ITOM, and CSM. 

• Validate that application features meet business requirements and specifications. 
   

• Ensure new updates or patches do not negatively impact existing functionality. 

• Test the flow of data and processes across different systems and within the ServiceNow platform. 

• Test the performance and reliability of APIs integrated with the ServiceNow platform. 

• Identify, document, and track defects, working closely with development teams to verify fixes and ensure timely resolution. 

• Create and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF) to improve efficiency and coverage. 

• Work with business analysts, developers, and stakeholders to understand requirements and provide feedback from a QA perspective. 

• Create clear and concise test reports for stakeholders. 

• Support UAT activities, collaborating with business users to validate solutions before deployment. 

Skillset 

• Deep understanding of ServiceNow modules (ITSM, CSM, ITOM, etc.) and platform configurations. 

• Proficiency in ServiceNow Automated Test Framework (ATF) for developing and maintaining automated test scripts. 

• Participation in agile ceremonies such as sprint planning and daily stand-ups. 

• Experience with tools like JIRA or ServiceNow's internal capabilities for defect management. 

• Ability to create detailed test documentation, including test plans, cases and reports. 

ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations and Grievance processes.

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management, Employee Relations and Grievance processes.

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

 

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

• Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
• Drive process improvements and ensure alignment with industry best practices.
• Document workflows, business rules and functional requirements.
• Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

• ServiceNow certifications: CSA, CIS CSM.
• Proven experience delivering ServiceNow CSM process design and consulting.
• Excellent communication and stakeholder engagement skills.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.