Our client, a growing IT Services and Consulting firm, are hiring a Senior ServiceNow Strategic Portfolio Management (SPM) Implementation Specialist to join the team remotely on a 3-6 month contract. The successful candidate will lead enterprise-wide migrations to ServiceNow SPM, collaborating with multiple business units and departments to navigate varying and occasionally conflicting priorities.


Responsibilities

• Drive full lifecycle implementation of ServiceNow SPM for government and commercial clients.

• Partner with stakeholders across business units to gather requirements, identify gaps and design effective solutions.

• Oversee migration from legacy platforms, including PlanView and Jira, to ServiceNow SPM.

• Ensure seamless integration of processes, data and reporting across departments.

• Advise on best practices to align ServiceNow SPM with enterprise strategy.

• Act as a trusted consultant, delivering exceptional client engagement and communication.

Skillset

• Demonstrated expertise in implementing ServiceNow SPM within large, complex organizations.

• Deep knowledge of portfolio, program and project management processes.

• Hands-on experience migrating from PlanView, Jira or comparable platforms.

• Excellent problem-solving, analytical and communication abilities.

• Proven ability to balance competing priorities and drive results in a fast-paced environment.

Our client, a leading IT consulting firm, is hiring a ServiceNow Consultant with strong SecOps and Vulnerability Response (VR) expertise for a remote 3–6 month contract. The successful candidate will work on a greenfield project supporting a Cloud customer, including future on-prem integrations, while contributing to innovative initiatives that strengthen enterprise security and operational efficiency.



Responsibilities

• Configure, enhance and optimize the ServiceNow Vulnerability Response (VR) module.

• Develop workflows and automation to manage vulnerability triage, prioritization, assignment and remediation tracking.

• Build custom dashboards, reports and metrics to track KPIs and SLA performance.

• Implement and maintain correlation rules linking vulnerability items with CMDB configuration items (CIs).

• Work closely with cybersecurity, infrastructure and application teams to align remediation processes with enterprise risk management objectives.

• Customize and support SecOps modules, including Security Incident Response (SIR), VR and Threat Intelligence.

• Integrate ServiceNow with external tools such as SIEM platforms, email security gateways and vulnerability scanners.

• Design orchestration workflows to automate threat detection and response.

• Develop scripts, business rules, notifications, and dashboards to enhance visibility of threats and vulnerabilities.

• Administer and secure MID Servers to facilitate on-premises communication.

Skillset

• Bachelor’s degree with at least 5 years of ServiceNow development experience, focused on Vulnerability Response (VR) and SecOps.

• Extensive expertise in the SecOps and VR Suite modules.

• Proven experience with REST APIs, IntegrationHub, data import sets, MID Server management and Orchestration.

• Hands-on experience integrating ServiceNow with vulnerability and security tools such as Tenable, Qualys, Splunk and QRadar.

• Strong understanding of cybersecurity principles, vulnerability lifecycle management and risk assessment.

• Proficient in scripting using JavaScript, Glide API and PowerShell, with experience administering MID Servers.

• Excellent analytical skills, attention to detail and ability to communicate effectively with stakeholders.

• Relevant certifications e.g. CSA, CIS–VR, CIS–GRC, CIS–SecOps, Security+, GCIH are a bonus.

Our client, a leading IT Consulting firm, are hiring a ServiceNow ITOM/Azure Monitoring Engineer to join their team remotely on a 3 to 6-month contract. The successful candidate will be responsible for monitoring and supporting applications in the Azure Cloud and integrating monitoring data with ServiceNow ITOM.


Responsibilities

• Define and implement standards for monitoring and supporting Azure applications using SCOM, Azure Monitor and other relevant tools.

• Design, deploy and manage synthetic and application performance monitoring solutions.

• Establish monitoring baselines for Azure SaaS, PaaS and IaaS to facilitate efficient troubleshooting and issue resolution.

• Integrate Azure Monitor alerts with ServiceNow ITOM to ensure prompt incident response.

• Develop and maintain monitoring and reporting dashboards for visibility into application and infrastructure health.

• Collaborate with cross-functional teams to diagnose and resolve complex application and infrastructure issues.

• Provide technical support for cloud-based applications and services.

• Document monitoring processes, procedures and troubleshooting workflows for consistency and knowledge sharing.

• Continuously enhance monitoring and support processes through automation, optimization and best practices.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Proven experience with SCOM and Azure Monitor for application and infrastructure monitoring.

• Strong expertise in Azure IaaS, PaaS and SaaS environments.

• Relevant Microsoft Azure certifications (e.g. Azure Administrator, Azure Solutions Architect) are advantageous.

• Experience integrating monitoring solutions with ServiceNow event management.

• Ability to create and maintain monitoring and reporting dashboards.

• Familiarity with Splunk for log analysis is highly desirable.

• Experience with scripting and automation tools.

• Strong communication and interpersonal skills.

ServiceNow Developer - SecOps / Vulnerability Response
Location: Remote (US only, must be based on US soil)
Employment Type: 6-Month Contract


Our client, a leading US consultancy, are hiring an experienced ServiceNow Developer with strong expertise in Security Operations and Vulnerability Response. This is a hands-on role focused on developing, enhancing and integrating ServiceNow SecOps capabilities to strengthen enterprise security and vulnerability management processes.


Responsibilities

• Design, configure and develop ServiceNow SecOps and Vulnerability Response modules to meet business and security requirements.

• Collaborate with security, infrastructure and ServiceNow platform teams to implement automation and orchestration workflows.

• Integrate ServiceNow with third-party vulnerability scanning and SIEM tools (e.g. Qualys, Tenable, Splunk).

• Develop and maintain custom scripts, business rules and Flow Designer automations.

• Troubleshoot and resolve technical issues related to SecOps modules and integrations.

• Create and maintain technical documentation to support ongoing maintenance and future enhancements.

Skillset

• At least 5 years of ServiceNow development experience, including 3+ years focused on SecOps and Vulnerability Response.

• Strong understanding of security operations workflows, incident response and vulnerability lifecycle management.

• Hands-on experience with integrations using REST/SOAP APIs and MID Servers.

• Proficiency in JavaScript, Glide API and ServiceNow configuration best practices.

• ServiceNow certifications, including CIS-SecOps or Vulnerability Response.

Eligibility: Must be U.S. citizen or a Green Card holder. No third parties.

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

• Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
• Drive process improvements and ensure alignment with industry best practices.
• Document workflows, business rules and functional requirements.
• Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

• ServiceNow certifications: CSA, CIS CSM.
• Proven experience delivering ServiceNow CSM process design and consulting.
• Excellent communication and stakeholder engagement skills.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

Our client, a leading telecommunications company, is hiring a ServiceNow TSM Developer to join the team remotely on a 12-month contract. The successful candidate will play a key part in enhancing and expanding their ServiceNow Telecommunications Service Management (TSM) capabilities by helping to drive greater service delivery efficiency, automation and overall operational performance.


Responsibilities

• Design, develop and configure ServiceNow TSM modules and workflows in alignment with telecommunications industry standards.

• Partner with architects, process owners and business stakeholders to deliver scalable, high-performing solutions that support telecom service operations.

• Integrate ServiceNow with other telecommunications systems and tools to enable seamless data exchange and comprehensive service visibility.

• Customise user interfaces, business rules, scripts and data policies to align with specific project needs.

• Participate in testing, deployment and post-implementation support to ensure successful delivery of new TSM features and enhancements.

• Provide technical expertise and best practice recommendations to support continuous improvement and optimization of the ServiceNow platform.

Skillset

• At least 5 years of practical experience in ServiceNow development, with proven expertise in Telecommunications Service Management (TSM) modules.

• In-depth knowledge of telecom service management processes, including order management, service inventory and fulfilment.

• Demonstrated proficiency in ServiceNow configuration, scripting (JavaScript, Glide) and system integrations using REST/SOAP APIs.

• Working knowledge of ServiceNow CMDB, CSM and ITSM functionalities.

• Strong communication and teamwork skills, with experience collaborating in cross-functional project environments.

• ServiceNow Certified Application Developer (CAD) or TSM certification is a bonus.

• US Citizenship is required.
  
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Our client, a leading IT Services and Consulting firm, are hiring an experienced ServiceNow Business Process Consultant to join the team on a contract basis in Illinois. Focusing on Hardware Asset Management (HAM) and Software Asset Management (SAM), the successful candidate will lead discovery sessions, design and implement ITAM processes and guide clients in adopting best practices that deliver measurable business value.


Responsibilities

• Facilitate client workshops and discovery sessions to gather requirements, map processes and uncover opportunities for optimization.

• Design and deliver ServiceNow HAM and SAM solutions that align with client objectives and industry-leading ITAM best practices.

• Convert business needs into detailed functional designs and user stories for technical implementation teams.

• Provide expert advice on software licensing, compliance and asset optimization strategies.

• Integrate ITAM processes seamlessly with ITSM, CMDB, Discovery, Procurement and other ServiceNow modules.

• Oversee training, testing and post-implementation support to ensure successful user adoption and long-term value.

• Serve as a trusted strategic advisor, guiding clients on the ServiceNow roadmap and platform capabilities to support future growth.

Skillset

• Minimum of 5 years of hands-on experience with ServiceNow, including at least 3 years focused on ITAM (HAM/SAM) implementations.

• Proven track record in business process consulting, functional design or ServiceNow solution delivery.

• Solid understanding of CMDB, Discovery and Lifecycle Management principles.

• Practical experience configuring and deploying SAM Pro and HAM Pro modules.

• Deep knowledge of software licensing models and hardware asset management processes.

• ServiceNow certifications such as CSA, CIS–HAM, CIS–SAM or CIS–ITAM is a bonus.

• Experience working within a ServiceNow partner or consulting environment is a plus.

• Exceptional communication, presentation and stakeholder management skills.

• Self-motivated and adaptable, with the ability to manage multiple client-facing projects simultaneously.