Our client, an established IT Services organization, is hiring multiple ServiceNow Developers on join the team on a contract basis in Virginia. The successful candidates will be responsible for designing, implementing and maintaining ServiceNow solutions that enhance business processes and drive improved results for their government clients.


Responsibilities

• Develop and implement ServiceNow solutions, including custom applications, workflows and integrations with third-party systems.

• Apply in-depth expertise across core ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM) and knowledge management.

• Write and maintain scripts using ServiceNow’s Glide API, JavaScript and other relevant scripting tools.

• Design and build integrations leveraging REST, SOAP, JSON and other communication protocols.

• Configure and manage ServiceNow security settings, including Access Control Rules (ACLs) and role-based permissions.

• Assist with ServiceNow upgrades, release planning and risk mitigation throughout platform updates.

Skillset

• Demonstrated expertise in delivering ServiceNow solutions with comprehensive knowledge of key modules such as ITSM and ITOM.

• In-depth understanding of ServiceNow’s data architecture, scripting languages and integration methods.

• Required ServiceNow certifications include Certified Application Developer (CAD) and Certified System Administrator (CSA).

• Certified Implementation Specialist (CIS) certifications are a big plus.

• Knowledge of ITIL frameworks and best practices; ITIL certification a bonus.

• Proven ability to work effectively within Agile development teams.

• Strong communication skills with ability of engaging technical and non-technical audiences.

Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.


Responsibilities

• Lead and support the implementation of ServiceNow FSM modules.

• Customize workflows, mobile interfaces, dispatching tools and asset tracking features.

• Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.

• Perform configuration, integration, testing and documentation.

• Provide support during and after deployment.

Skillset

• ServiceNow CSA (Certified System Administrator) is required.

• ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.

• Proven hands-on experience with ServiceNow FSM in enterprise environments.

• 6+ years of ServiceNow development and configuration experience.

• Strong understanding of field operations and mobile workforce enablement.

• Excellent problem-solving and communication skills.

Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.


Responsibilities

• Analyze business needs and define ServiceNow FSM workflows.

• Work with stakeholders to optimize field service operations.

• Develop process maps and functional specifications.

• Provide recommendations for ServiceNow FSM configuration and automation.

• Conduct training and knowledge transfer sessions.

Skillset

• 3+ years of experience in ServiceNow FSM and business process consulting.

• Deep understanding of field service workflows and best practices.

• Strong analytical and communication skills.

• Experience working with ServiceNow developers and architects.

• ServiceNow certifications (preferred).

• Must be a US Citizen and eligible to work without sponsorship.

ServiceNow CSM Architect 
Location: Remote, USA
Type: Contract


Our client, a leading IT Consulting organization, is hiring an experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The successful candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.


Responsibilities

• Architect and lead the implementation of ServiceNow CSM solutions.

• Collaborate with stakeholders to gather and analyze requirements.

• Design scalable, performance-optimized CSM configurations.

• Guide development teams through build and deployment.

• Ensure alignment with industry best practices and ServiceNow standards.

• Provide technical leadership and strategic guidance on platform capabilities.

Skillset

• Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).

• Certified Implementation Specialist (CIS) – CSM is required.

• Strong understanding of ServiceNow architecture and data models.

• Hands-on experience with integrations, workflows, and CSM-specific modules.

• Excellent communication and leadership skills.

• Must be authorized to work in the USA and based within the country.

Our client, a leader in the entertainment industry, is hiring a ServiceNow Senior Business Process Consultant to join their team on a contract basis. The successful candidate will play a key role in translating enterprise business needs into scalable process improvements, driving meaningful impact across complex, large-scale operations.


Responsibilities

• Evaluate, document and enhance workflows spanning multiple business units.

• Partner with stakeholders in an Agile Scrum environment to consolidate and clarify business requirements.

• Communicate process strengths, constraints, and improvement opportunities clearly and effectively.

• Lead improvements to onboarding and offboarding processes via service portals and ITSM platforms.

• Promote and implement best practices to support operational efficiency and strategic alignment.

Skillset

• Certified or experienced in CSA and ITILv4 frameworks.

• Demonstrated success working with enterprise-level clients and managing diverse stakeholder needs.

• Experienced in Agile Scrum environments, with strong collaboration skills across cross-functional teams.

• Proven ability to document, streamline and optimise complex workflows.

• Familiar with onboarding and offboarding processes and workflows.

• Hands-on experience with ITSM platforms, particularly ServiceNow.

• In-depth knowledge of Asset Management and Configuration Management Databases (CMDB).

• Skilled in designing and maintaining Service Portals.

• Exceptional verbal and written communication skills.

Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.



Responsibilities

• Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.

• Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.

• Utilise web components within UI Builder to develop responsive, reusable UI elements.

• Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.

• Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.

Skillset

• Active Secret clearance required; TS/SCI holders highly desirable.

• Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.

• Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.

• Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.

• Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.

• Engage actively in technical planning and requirements gathering sessions.
• Design, develop, test, debug and document software solutions.
• Maintain compliance with established development processes and industry standards.
• Build and deploy applications on the ServiceNow platform, specialising in SPM and ITSM modules.
• Collaborate and communicate effectively with colleagues of varying skill levels to achieve project goals.

• Bachelor’s degree in Management Information Systems, Computer Science, Engineering or similar.
• Minimum of 5 years of hands-on ServiceNow development experience.
• Proven expertise implementing multiple SPM modules, including Demand, Strategy & Goal Setting, Capacity Planning and Project Management.
• Strong experience configuring ITSM modules such as Incident, Request, Problem and Change Management, including Major Incident knowledge.
• Solid understanding of CMDB (Configuration Management Database).
• Proficiency with Glide API and JavaScript on the ServiceNow platform.
• Experience integrating ServiceNow with external systems using REST and SOAP APIs.
• Skilled in creating dashboards and reports with Performance Analytics and Platform Analytics.

• Take ownership and governance of the Incident Management process, ensuring it aligns with ITIL v4 standards and organisational objectives.
• Work closely with stakeholders, service desk personnel and platform developers to enhance the effectiveness of Agent Workspace and Digital Workspaces.
• Develop and deploy streamlined workflows, favouring configuration over custom coding.
• Provide guidance to developers and administrators on implementing low-code/no-code solutions.
• Keep process documentation, SLAs and KPIs up to date for effective incident management.
• Serve as a subject matter expert on ServiceNow best practices and user configuration.
• Collaborate with business and IT teams to deliver high-quality services and drive continuous improvements.
• Promote platform consistency and sustainable design by minimizing customizations unless necessary.

• Certified in ITIL v4 with comprehensive knowledge of ITSM best practices.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Demonstrated experience as a ServiceNow Process Owner, specializing in Incident Management.
• Practical experience working with Digital Workspace and Agent Workspace functionalities.
• Expertise in service desk operations and user provisioning within ServiceNow.
• Strong expertise in platform governance and preserving out-of-the-box capabilities.
• Exceptional skills in stakeholder management, communication and documentation.
• Proven ability to work effectively in agile or ITSM transformation environments.

Our client, an innovative IT consulting firm, is hiring a ServiceNow IRM Technical Consultant to join their team remotely on a six-month contract. The successful candidate will support a high-profile end client, leading the successful implementation of Integrated Risk Management (IRM) solutions in line with their risk and compliance objectives.


Responsibilities

• Lead the end-to-end implementation of ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Work closely with stakeholders to gather requirements and translate them into scalable and effective ServiceNow solutions.

• Design, configure and tailor IRM workflows, dashboards, and automated control mechanisms to meet business needs.

• Deliver technical expertise in scripting, system integrations and overall platform architecture.

• Provide guidance on governance frameworks, risk scoring methodologies and compliance with standards such as ISO 27001 and NIST.

• Support user acceptance testing (UAT), deployment activities, documentation and training sessions.

• Act as a subject matter expert and trusted advisor on ServiceNow IRM best practices and capabilities.

Skillset

• At least 5 years of experience working with the ServiceNow platform, including a minimum of two years focused on IRM/GRC.

• Mandatory CIS-Risk and Compliance (CIS-R&C) certification.

• Possession of further ServiceNow certifications is a plus.

• Proven track record of delivering at least one complete end-to-end IRM implementation.

• In-depth understanding of industry risk frameworks and compliance standards.

• Proficient in client- and server-side scripting, UI policies and business rules within ServiceNow.

• Experience with additional ServiceNow modules such as SecOps, Vendor Risk or Business Continuity Management (BCM) is a bonus.

• Strong communication skills with the ability to engage and manage stakeholders effectively.