ServiceNow Jobs United States
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Our client, a global IT Services and Consulting organization, are hiring a ServiceNow FSO Solutions Architect to join their team in Virginia on a contract basis. The successful candidate will be responsible for designing and managing comprehensive ServiceNow solutions, ensuring they align with business objectives while optimizing performance, scalability and security.
Responsibilities-
Create high-level architecture documents and technical blueprints for ServiceNow solutions that align with business goals.
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Lead technical discussions, promote best practices and optimize solutions for performance, security and scalability.
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Work closely with clients and internal teams to translate business requirements into effective technical and functional solutions.
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Coach junior team members and ensure compliance with architectural standards and governance policies.
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Develop and maintain comprehensive design specifications, maintenance guides and as-built documentation.
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Regularly review environments to identify enhancement opportunities and stay current with ServiceNow updates and features.
Skillset-
ServiceNow Certification in CIS-CSM (Certified Implementation Specialist - Customer Service Management).
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Demonstrated experience as a ServiceNow Architect or Implementation Specialist.
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In-depth understanding of ServiceNow architecture, modules and industry best practices.
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Strong ability to engage stakeholders and communicate technical concepts effectively.
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Our client, a global IT Services and Consulting organization, are hiring a ServiceNow FSO Developer to join their team in Virginia on a contract basis. The successful candidate will design, develop and configure ServiceNow applications and integrations, while also collaborating with stakeholders to deliver robust solutions, automate processes and ensure platform customizations align with business requirements and best practices.
Responsibilities-
Design, develop and configure ServiceNow applications and modules (e.g. CSM, FSO), including workflows and catalog items.
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Set up forms, fields, client scripts, business rules and UI policies to meet business requirements.
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Build and maintain integrations with internal systems and third-party applications using REST/SOAP APIs, Integration Hub and related tools.
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Develop integration-related applications and automation to optimise business processes.
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Write and maintain custom code (JavaScript, HTML, CSS) tailored to specific business needs.
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Implement and manage platform customizations following best practices.
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Handle data imports, exports, and transformations while ensuring accuracy and integrity.
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Support data reporting, maintenance, and governance initiatives.
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Create and maintain comprehensive technical documentation covering configurations, customizations, integrations and operational processes.
Skillset-
Demonstrated experience in ServiceNow development and implementation.
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Deep understanding of ServiceNow modules (CSM, FSO) and overall platform capabilities.
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Skilled in JavaScript, HTML, CSS, and ServiceNow scripting (Client/Server scripts, Business Rules, UI Policies).
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Experienced in building integrations using REST/SOAP APIs and Integration Hub.
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Strong knowledge of data imports, exports and transformation processes.
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Familiarity with platform best practices, testing methodologies and documentation standards.
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Excellent at diagnosing and resolving complex technical issues.
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Strong communication skills with the ability to work effectively with stakeholders and technical teams.
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ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.
Responsibilities- Configure and customize ServiceNow CSM applications.
- Develop workflows, UI policies, scripts and integrations.
- Ensure platform performance, security and scalability.
- Collaborate with process consultants and architects to deliver robust solutions.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Strong experience with ServiceNow CSM development and configuration.
- Hands-on knowledge of integrations and scripting within ServiceNow.
- Ability to troubleshoot technical issues quickly and effectively.
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ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.
Responsibilities- Lead architecture and solution design for ServiceNow CSM projects.
- Define technical standards, best practices, and governance models.
- Provide guidance to consultants and technical teams.
- Ensure solutions are scalable, secure, and aligned with client requirements.
- Act as a subject matter expert for ServiceNow CSM capabilities.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Extensive experience in ServiceNow CSM architecture and solution design.
- Proven track record leading complex ServiceNow implementations.
- Strong leadership and communication skills.
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ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.
Responsibilities- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
- Drive process improvements and ensure alignment with industry best practices.
- Document workflows, business rules and functional requirements.
- Act as a trusted advisor to clients throughout the implementation lifecycle.
Skillset- ServiceNow certifications: CSA, CIS CSM.
- Proven experience delivering ServiceNow CSM process design and consulting.
- Excellent communication and stakeholder engagement skills.
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Our client, an IT Services company who specializes in federal government, is hiring a ServiceNow Architect to join their team in Virginia. The successful candidate will lead the design, development and optimization of their enterprise ServiceNow ecosystem, delivering scalable, future-ready solutions that enhance workflows and elevate service delivery.
Responsibilities- Lead the architecture, deployment and optimization of the ServiceNow platform across key modules such as ITSM, ITOM, HRSD and SecOps.
- Convert organizational objectives into scalable, high-value ServiceNow solutions that enhance processes and drive productivity.
- Design secure, efficient integrations between ServiceNow and external systems using established protocols and integration tools.
- Provide technical direction to development teams on configuration, customization and automation, ensuring adherence to best practices and governance standards.
- Maintain platform excellence through effective data management, workflow optimization and performance tuning.
- Manage technical reviews, testing cycles, deployment activities and ongoing enhancements to the platform.
- Mentor developers and analysts in architecture principles, scripting and DevOps methodologies to strengthen team capability.
- Partner with federal stakeholders to ensure solutions align with modernization goals, compliance mandates and security frameworks.
Skillset- Active Secret Clearance is required; Top Secret eligibility is a plus.
- Minimum of 5 years’ experience architecting and implementing enterprise-level ServiceNow solutions.
- ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or higher preferred.
- Extensive expertise across ITSM, ITOM, HRSD and Security Operations modules.
- Demonstrated ability to design and implement integrations using REST/SOAP APIs and other third-party technologies.
- Strong knowledge of ServiceNow data models, workflows, scripting (JavaScript, Glide API) and automation tools.
- Proven experience in custom application development, platform upgrades and troubleshooting complex technical issues.
- Familiarity with ITOM, Service Catalog and reporting functionalities.
- Experience working with cloud environments (AWS, Azure) and DevOps toolchains such as Jira, Jenkins and GitHub.
Benefits- Salary: $170k
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Our client, a growing IT Services company, are hiring a ServiceNow Business Analyst with active secret clearance to join their team in Virginia. The successful candidate will be responsible to serve as the primary liaison between business stakeholders and technical teams to ensure effective delivery of ServiceNow solutions.
Responsibilities- Gather, analyze and translate business requirements into functional specifications and user stories.
- Support the design, configuration and optimisation of ServiceNow ITSM, ITOM and CMDB modules.
- Conduct workshops, discovery sessions and process reviews to identify improvements and streamline workflows.
- Collaborate with developers to validate solutions, clarify requirements and ensure alignment with platform standards.
- Create and maintain process maps, documentation, reporting dashboards and knowledge articles.
- Provide training, demos and onboarding support to end users and stakeholders.
Skillset- Active Secret Clearance is required.
- ServiceNow Certified System Administrator or other relevant certifications is a plus.
- Bachelor’s degree in Computer Science, Information Systems or similar.
- Minimum of 5 years of Business Analyst experience, including at least 2 years of hands-on work with ServiceNow.
- Deep knowledge of ITSM, ITOM and CMDB modules, and overall platform capabilities.
- Experience working within Agile environments, using tools such as JIRA or Azure DevOps.
- Strong skills in requirements gathering, process mapping and documentation.
- Familiarity with ServiceNow scripting (JavaScript, Glide API) and dashboard/report development.
- Excellent analytical and communication abilities, with a proven track record of building trust across both technical and business teams.
Benefits- Salary: $160k
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Our client, an IT Services company who specialize in the federal sector, are hiring a talented ServiceNow Developer to join their team in Virginia. The successful candidate will be responsible for designing, developing and enhancing ServiceNow solutions that enable mission-critical operations for the government and commercial clients.
Responsibilities- Work both independently and collaboratively within a technical team to deliver robust, high-quality solutions.
- Support internal and external customers by operating across multiple ServiceNow instances and domains.
- Leverage Agile/Scrum practices to plan, manage and execute development tasks.
- Provide guidance to functional and administrative teams on design, development and ServiceNow best-practice approaches.
- Partner with business, systems and technology stakeholders to gather, analyse and refine business and technical requirements.
- Design and develop enhancements and solutions across existing ServiceNow applications.
- Create and maintain platform components, including Business Rules, Script Includes, Client Scripts, ACLs and Workflow Activities.
- Lead and support the deployment of new applications and feature enhancements within the ServiceNow platform.
- Identify, troubleshoot and analyse system performance issues, recommending improvements where necessary.
Skillset- Solid understanding and practical experience with the broader ServiceNow suite, including Service Catalog, Service Portal, Reporting, Incident Management, Knowledge Base and related modules.
- Strong communication and active-listening abilities, with the capacity to collaborate effectively with both technical and non-technical stakeholders.
- Demonstrated development experience beyond the ServiceNow platform, supported by strong analytical and problem-solving skills.
- Familiarity with IT Service Management, Asset and Configuration Management and ITIL/ITSM practices.
- Hands-on experience working within Agile/Scrum delivery environments.
- Solid understanding of the system and software engineering lifecycle, including requirements analysis, solution design, implementation, support and enterprise monitoring.
- Experience working with large datasets and performing data analysis or modelling to support strategic decision-making.
Benefits- Salary: $190k - $200k
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ServiceNow Solutions Architect – HRSD
Location: Remote (US only)
Employment Type: 6-Month Contract
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. The successful candidate will drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.
Responsibilities-
Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.
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Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.
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Translate business requirements into scalable and maintainable HRSD architecture and configurations.
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Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.
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Provide technical and functional guidance to development teams and business process consultants.
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Support governance, change management, and platform optimization initiatives.
Skillset-
5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.
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Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.
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Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.
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Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).
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Excellent communication, documentation, and stakeholder management skills.
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ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.
Eligibility: Must be US Citizen or Green Card holder. No third parties. -
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Our client, a certified ServiceNow Partner, are hiring a ServiceNow Engagement Manager to join the team in Maryland. The successful candidate will oversee and drive complex, multi-stakeholder ServiceNow initiatives across both the Healthcare and Federal sectors.
Responsibilities-
Lead the end-to-end delivery of ServiceNow engagements, ensuring projects are completed on time, within scope and aligned with client objectives.
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Collaborate with ServiceNow Solution Consultants, Architects, and Delivery Teams to define project scope, deliverables and success criteria.
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Oversee and guide the implementation of ServiceNow modules, including ITSM, ITOM, ITAM, SPM and CSM.
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Facilitate workshops and design sessions to capture requirements and align business needs with ServiceNow capabilities.
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Promote a culture of excellence, teamwork, and continuous improvement within both the project team and client environment.
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Ensure compliance with all relevant standards, frameworks and security requirements, particularly within Federal and Healthcare engagements.
Skillset-
US Citizenship is required.
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Bachelor’s degree in Computer Science, Engineering or similar.
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Minimum of 5 years of experience within a professional services or consulting organisation.
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At least 3 years of hands-on experience delivering ServiceNow consulting engagements.
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Demonstrated success leading and managing ServiceNow projects across ITSM, ITOM, ITAM, SPM and CSM modules.
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Prior experience working within Healthcare and/or Federal sectors.
Benefits-
Salary: $150,000
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Comprehensive Benefits Package.
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