ServiceNow Jobs United States
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ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.
Responsibilities- Configure and customize ServiceNow CSM applications.
- Develop workflows, UI policies, scripts and integrations.
- Ensure platform performance, security and scalability.
- Collaborate with process consultants and architects to deliver robust solutions.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Strong experience with ServiceNow CSM development and configuration.
- Hands-on knowledge of integrations and scripting within ServiceNow.
- Ability to troubleshoot technical issues quickly and effectively.
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ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.
Responsibilities- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
- Drive process improvements and ensure alignment with industry best practices.
- Document workflows, business rules and functional requirements.
- Act as a trusted advisor to clients throughout the implementation lifecycle.
Skillset- ServiceNow certifications: CSA, CIS CSM.
- Proven experience delivering ServiceNow CSM process design and consulting.
- Excellent communication and stakeholder engagement skills.
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ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.
Responsibilities- Lead architecture and solution design for ServiceNow CSM projects.
- Define technical standards, best practices, and governance models.
- Provide guidance to consultants and technical teams.
- Ensure solutions are scalable, secure, and aligned with client requirements.
- Act as a subject matter expert for ServiceNow CSM capabilities.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Extensive experience in ServiceNow CSM architecture and solution design.
- Proven track record leading complex ServiceNow implementations.
- Strong leadership and communication skills.
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Our client, a global tech organization, are hiring a Senior or Principal ServiceNow Technical Consultant with deep expertise in Service Portfolio Management (SPM) and Enterprise Agile Planning (EAP) to join the team on a contract basis. The successful candidate will play a critical role in designing, developing, and implementing ServiceNow solutions that enable enterprise-level portfolio management, demand management and agile delivery practices.
Responsibilities- Lead the technical design, configuration and customization of ServiceNow SPM and EAP modules to meet enterprise portfolio and agile program management requirements.
- Partner with business leaders, product owners and technical teams to translate business needs into scalable ServiceNow solutions.
- Provide subject matter expertise in Enterprise Agile Planning frameworks (e.g. SAFe, LeSS or Disciplined Agile) and configure ServiceNow accordingly.
- Develop integrations between ServiceNow and enterprise systems (e.g. Jira, Azure DevOps, financial systems).
- Guide junior consultants and technical staff, ensuring adherence to best practices, coding standards and secure development methodologies.
- Support roadmapping and strategy discussions for ServiceNow adoption and enterprise portfolio management maturity.
- Prepare and deliver technical documentation, solution designs and client-facing presentations.
- Troubleshoot complex system issues and provide guidance on performance optimization.
Skillset- Active Secret Clearance (or higher).
- At least 7 years of progressive experience in ServiceNow implementation and solution design.
- Hands-on expertise in ServiceNow SPM (formerly ITBM) with strong focus on Enterprise Agile Planning (EAP).
- Strong knowledge of Agile at Scale practices (SAFe, LeSS or other frameworks).
- Proven experience integrating ServiceNow with agile development and portfolio management tools (e.g. Jira, ADO).
- Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), Flow Designer, and system integrations (REST/SOAP APIs).
- Ability to lead technical teams and engage with executive stakeholders.
- ServiceNow Certified Implementation Specialist (SPM) and/or ServiceNow Certified Technical Architect is a plus.
- Experience working with U.S. federal agencies or in highly regulated industries.
- Familiarity with ITIL, CMMI or other IT governance frameworks is a bonus.
- Bachelor’s or Master’s degree in Computer Science, Information Systems or similar.
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Our client, a global tech organization, are hiring a ServiceNow ITSM Technical Consultant with an active Secret clearance to join the team on a contract basis in Santa Clara, CA. The successful candidate will be responsible for designing, configuring and developing solutions on the ServiceNow ITSM platform, ensuring they adhere to ITIL best practices and comply with rigorous federal government security standards.
Responsibilities-
Design, develop, configure and customize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.
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Create and implement business rules, client scripts, UI policies, UI actions, workflows and notifications.
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Develop and maintain integrations with external systems via REST/SOAP APIs and IntegrationHub.
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Engage with stakeholders to gather requirements and translate them into effective ServiceNow solutions.
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Ensure compliance with ITIL processes, federal regulations and ServiceNow development best practices.
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Manage and support platform upgrades, patching and deployment of new features.
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Maintain comprehensive documentation, oversee change control and assist with security accreditation processes.
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Collaborate closely with developers, administrators, and cross-functional teams to deliver high-quality results.
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Provide expert support for troubleshooting, performance optimization and issue resolution.
Skillset-
Active Secret clearance (U.S. citizenship required).
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Minimum of 3 years of ServiceNow development experience, with a focus on ITSM modules.
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ServiceNow Certified System Administrator (CSA) certification required.
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ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – ITSM is a plus.
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Proficient in ServiceNow scripting (JavaScript, Glide API) and platform configuration.
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Experience with ServiceNow APIs, REST/SOAP web services, and data formats including JSON and XML.
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Working knowledge of ITIL v3/v4 processes.
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Experience in DoD environments is an advantage.
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Familiarity with CMDB, Discovery, and Service Mapping.
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Experience delivering solutions using Agile or Scrum methodologies in secure environments.
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Our client, an established IT Services provider, are hiring a Director of Commercial / Public Sector ServiceNow Delivery to join the team in Kentucky. The successful candidate will oversee the delivery of high-profile ServiceNow programs, ensuring exceptional execution, client satisfaction and business growth across both commercial and public sector initiatives.
Responsibilities-
Lead the delivery of ServiceNow programs for commercial and public sector clients, ensuring successful outcomes and client satisfaction.
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Oversee portfolio planning, resource allocation, risk management and performance tracking across multiple projects.
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Design and implement scalable delivery frameworks aligned with company objectives and the NOW Methodology.
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Align quarterly and annual delivery plans with strategic priorities and revenue targets.
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Serve as the senior delivery leader and client advocate, cultivating trusted relationships with executive stakeholders.
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Collaborate with Sales, Solutions Engineering and PMO teams to shape new opportunities, support SOWs and plan resources.
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Provide leadership in proposal development and bids, including complex public sector RFPs.
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Lead, mentor and inspire Delivery Leads and their teams, promoting a high-performance and inclusive culture.
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Champion Agile and hybrid delivery methodologies, tailoring approaches to client needs.
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Drive continuous process improvement, lessons learned and development of tools for scalable delivery.
Skillset-
Minimum of 6 years’ experience in leading ServiceNow engagements within commercial and/or public sector settings.
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Strong leadership experience in IT services or enterprise SaaS delivery.
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Proven track record of delivering large-scale ServiceNow implementations, ideally managing portfolios of $5M or more.
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In-depth knowledge of the ServiceNow platform, modules and full implementation lifecycle.
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Practical experience working with federal, state or local government clients.
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Expertise in organizational change management and business transformation initiatives.
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Strong financial acumen, including budget oversight, forecasting and profitability management.
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Outstanding communication and stakeholder management skills at the executive level.
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Our client, an established IT Services provider, are hiring a Senior ServiceNow Project Manager to join the team remotely. The successful candidate will drive high-impact ServiceNow projects from start to finish, excelling in a fast-paced environment while managing multiple complex initiatives and promoting collaboration across both technical and business teams.
Responsibilities-
Drive the execution of multiple simultaneous ServiceNow implementations, delivering on time and to a high standard.
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Proactively identify project risks, dependencies and obstacles, and develop effective mitigation strategies.
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Oversee SOWs, budgets, contracts and ensure compliance with business objectives.
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Serve as the primary liaison between technical teams, business stakeholders and executive leadership.
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Apply Agile/Scrum practices, including sprint planning, execution and retrospectives.
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Maintain, update and optimize programmatic and technical documentation for transparency and accountability.
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Cultivate a high-performing, inclusive team environment with clear communication and ownership.
Skillset-
At least 3 years leading complex IT projects, specifically in ServiceNow project management.
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Previous project management experience in consulting, IT services, or enterprise technology environments is a bonus.
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Proven track record managing high-stakes projects with tight deadlines and multiple interdependencies.
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PMP certification, with expertise in change management and stakeholder engagement.
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Strong financial acumen, including budget management, forecasting and SOW oversight.
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Skilled at translating technical concepts into actionable business strategies.
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Deep understanding of the ServiceNow platform and its applications.
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Experience mentoring junior team members and leading cross-functional teams.
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Exceptional communication, leadership and problem-solving abilities.
Benefits-
Salary: $110,000
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401(k) with company match.
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Health, dental and vision insurance.
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Remote working options.
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Our client, a global tech organization, are hiring a ServiceNow Integrations Architect to join the team on a contract basis in Santa Clara, CA. Bringing deep expertise in integrations and custom application development, the successful candidate will lead the strategy, technical design and governance of the company’s ServiceNow platform, delivering scalable, secure and user-friendly applications.
Responsibilities-
Serve as the lead architect for ServiceNow integrations and custom applications.
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Establish and uphold architectural standards, patterns and best practices.
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Convert business requirements into scalable, high-quality technical solutions.
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Manage platform governance, optimize performance and ensure security compliance.
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Design and implement complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, ITSM etc.) using REST, SOAP, JDBC, MID Server and other methods.
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Leverage IntegrationHub, Flow Designer and third-party tools to automate workflows and synchronize data.
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Deliver integration solutions that are robust, well-documented and easy to maintain.
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Lead the design and development of custom applications with App Engine Studio, ServiceNow Studio and related tools.
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Create reusable frameworks and patterns to accelerate application delivery.
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Ensure applications meet UI/UX best practices, are mobile-optimized and comply with accessibility standards.
Skillset-
At least 7 years’ ServiceNow experience with a minimum of 3 years in an architect-level position.
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ServiceNow Certified System Administrator (CSA) plus one of Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
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ServiceNow Certified Technical Architect (CTA) or Master Architect is a plus.
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Demonstrated success delivering integrations with enterprise-grade systems.
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Deep expertise in ServiceNow App Engine and custom application development.
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Proficient in JavaScript, Glide API, and both server- and client-side scripting.
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Skilled in REST/SOAP APIs, JSON, XML, OAuth 2.0 and related authentication protocols.
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Experienced in Agile delivery methods and CI/CD pipelines within ServiceNow.
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Knowledge of Event Management, Performance Analytics or Virtual Agent integrations.
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Excellent communication skills with proven stakeholder engagement ability.
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Our client, a global leader in Asset Management, is hiring a ServiceNow Senior Manager to join the team in Santa Clara, CA. The successful candidate will lead the delivery of advanced IT Asset Management solutions, drive revenue growth, oversee high-performing delivery teams and shape innovative service offerings that deliver measurable business value.
Responsibilities-
Develop and implement strategic plans to grow the ServiceNow ITAM practice, driving revenue and increasing market share through technical delivery and managed services.
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Serve as a thought leader, positioning the company as a premier provider of ServiceNow ITAM solutions.
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Establish and nurture strong partnerships with ServiceNow, leveraging their ecosystem to identify and pursue growth opportunities.
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Lead operational delivery to ensure high levels of client satisfaction, retention and successful project execution.
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Design, evolve and optimise service offerings and their corresponding delivery frameworks.
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Act as a product owner, championing innovation and continuous enhancement of ServiceNow capabilities.
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Oversee the creation and execution of comprehensive Statements of Work (SOWs) with clearly defined scopes, timelines and deliverables.
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Partner closely with sales, marketing and business development teams to support pre-sales activities and drive market enablement.
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Recruit, develop and lead a high-performing team of ITAM professionals, fostering a culture of excellence and growth.
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Manage resourcing across multiple client engagements, maintaining quality standards and ensuring effective workload distribution.
Skillset-
At least 10 years of experience leading and scaling professional and managed services practices, with a strong emphasis on ServiceNow ITAM.
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Extensive knowledge of ServiceNow ITAM solutions, including SAM Pro, HAM Pro, Cloud Cost Management (CCM), Enterprise Architecture (EA/APM) and IT Operations Management (ITOM).
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Solid understanding of IT Service Management (ITSM), ITIL methodologies and enterprise software service frameworks.
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Demonstrated success in designing, operationalising and optimising service offerings and delivery models.
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Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all organisational levels, including C-suite executives.
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Proficient in creating Statements of Work (SOWs), managing stakeholder relationships, and leading scalable, high-quality delivery operations.
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Experienced in leading cross-functional teams within fast-paced environments.
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Relevant industry certifications such as ITIL and ServiceNow is a plus.
Benefits-
Salary: $160k
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Bonus
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Medical, Dental & Vision Insurance.
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Wellness programs.
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401(k) and Company Match.
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Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.
Responsibilities-
Design, develop, and implement ServiceNow CSM solutions based on business requirements
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Configure workflows, forms, and service portals to optimize the customer service experience
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Customize CSM features, including case management, customer portals, and integrations
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Collaborate with stakeholders to gather technical requirements and provide tailored solutions
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Conduct system testing, troubleshooting, and performance tuning for CSM modules
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Provide ongoing technical support and maintenance for the ServiceNow CSM environment
Skillset-
3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations
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Strong understanding of ServiceNow platform architecture and best practices
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Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management
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Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations
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Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
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Excellent communication skills and ability to work independently in a remote setting
Benefits-
Remote work opportunities
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Competitive salary
Apply now in the link below or by sending your resume to hope@alldus.com. -
