Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in either Ohio, Florida, Tennessee, Kentucky, North Carolina or South Carolina.  The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Conduct system testing, troubleshooting and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals and knowledge management.

• Hands-on experience with ServiceNow Scripting, including JavaScript and API integrations.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Excellent communication skills and ability to work independently in a remote setting.

Benefits

• Remote work opportunities.

• Competitive Rate.

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, a global IT company, are hiring  an experienced ServiceNow PSDS Business Process Consultant to join their team on a 12-month contract in Washington D.C. The successful candidate will help shape and deliver user-centric digital services aligned with Public Sector Digital Services (PSDS) objectives, while analyzing existing processes, designing future-state solutions, and maximizing ServiceNow's out-of-the-box capabilities.


Responsibilities

• Lead business process discovery and design workshops with stakeholders across multiple business functions.

• Analyze As-Is processes and design optimized To-Be processes aligned with ServiceNow best practices.

• Translate business requirements into functional requirements, user stories, and clear acceptance criteria.

• Facilitate process mapping using BPMN, Lean, Value Stream Mapping or equivalent methodologies.

• Support ServiceNow implementations across modules including ITSM, CSM, HRSD, IRM and SPM.

• Drive process standardization, automation and continuous improvement initiatives.

• Support Agile ceremonies, including backlog refinement, sprint planning and User Acceptance Testing (UAT).

• Develop high-quality documentation, including BRDs, functional specifications, process maps, user stories and SOPs.

• Engage with operational teams, senior stakeholders and program leadership to drive alignment and informed decision-making.

• Identify process risks, dependencies and opportunities for optimization.

Skillset

• Proven experience as a Business Process Consultant or Senior Business Analyst supporting ServiceNow implementations and digital transformation programs.

• Strong knowledge of ServiceNow platform capabilities, best practices, and implementation methodologies.

• Experience delivering complex digital transformation initiatives within public sector or regulated environments.

• Strong expertise in business process modeling, analysis and continuous improvement.

• Proven ability to gather, document, analyze and validate complex business requirements.

• Experience working in Agile delivery environments, including Scrum, Kanban, or SAFe.

• Excellent communication skills with ability to effectively bridge the gap between business stakeholders and technical delivery teams.

• Working knowledge of ITIL 4 and service management best practices.

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

• Ability to obtain or hold relevant government security clearance may be required.

Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.


Responsibilities

• Design, build and customize ServiceNow applications and modules to meet business and technical requirements.

• Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.

• Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.

• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.

• Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.

• Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.

• Participate in technical discovery, requirements gathering and solution design workshops.

• Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.

Skillset

• Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.

• Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.

• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.

• Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.

• Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.

• Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.

• Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.

• Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.

• Relevant ServiceNow certifications, including CSA, CAD or CIS are highly desirable; CTA would be an advantage.

Our client, an innovative, fast-growing technology company, are hiring a ServiceNow Presales Architect to join the team remotely on an initial six-month contract. The successful candidate will lead technical discovery, design solution architectures, and drive successful customer engagements.


Responsibilities

• Lead customer discovery sessions and workshops to gather business requirements and define technical solution strategies.

• Design and present scalable ServiceNow solution architectures with a strong emphasis on Customer Service Management (CSM), CRM and CPQ.

• Create high-quality presales documentation, including solution designs, technical approaches, implementation roadmaps, project scoping, integration strategies, demo plans, and technical responses for RFPs, RFIs and proposals.

• Assess technical risks, dependencies, security requirements, integration considerations and scalability throughout the presales lifecycle.

• Collaborate closely with Sales, Delivery, Engineering and Product teams to ensure proposed solutions are practical, scalable and aligned with industry best practices.

• Deliver engaging customer presentations and lead technical discussions with both business and technical stakeholders, translating complex concepts into clear business value.

• Provide technical guidance throughout the sales process, helping shape winning solution strategies and customer outcomes.

• Keep current with the latest ServiceNow platform capabilities, product roadmap, and emerging features across CSM, CRM and CPQ.

Skillset

• At least 5 years of experience in ServiceNow presales, solution architecture or consulting roles.

• Deep expertise across ServiceNow Customer Service Management (CSM) and CRM solutions.

• Strong hands-on experience with ServiceNow CPQ (essential), including solution design and workflow architecture.

• ServiceNow certifications such as CSA, CAD or equivalent is a plus.

• Proven track record of leading customer workshops and converting complex business requirements into scalable technical solutions.

• Strong knowledge of the ServiceNow platform, including architecture, integrations, security, performance optimisation, and implementation best practices.

• Excellent presentation, communication and stakeholder management abilities.

• Comfortable operating in a fast-paced startup environment with a strong sense of ownership, accountability and adaptability.

• Ability to communicate complex technical concepts clearly to both technical teams and business stakeholders.

• Experience designing integrations across CRM, ERP, billing, and pricing platforms is highly desirable.

Our client, a Digital Transformation Services organization, is hiring a talented ServiceNow Certified Technical Architect to join their New York team on a contract basis. The successful candidate will lead the architecture and delivery of enterprise-scale ServiceNow solutions, partnering with clients throughout the full project lifecycle from solution design through implementation.


Responsibilities

• Lead the architecture, design and delivery of enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, HAM, SAM, CSM and related modules.

• Design scalable, secure and high-performing ServiceNow architectures aligned with platform best practices and the Now Create methodology.

• Define technical roadmaps, enterprise architecture standards, integration strategies and platform governance.

• Architect complex integrations between ServiceNow and enterprise applications, including ERP, HRIS, monitoring tools and third-party systems.

• Drive CMDB, CSDM, Discovery, Service Mapping and Event Management initiatives to improve platform maturity and data integrity.

• Provide technical leadership, mentoring and architectural guidance to developers, administrators and delivery teams.

• Conduct solution design reviews, architecture assessments and code quality audits to ensure best practices are followed.

• Partner with clients and executive stakeholders to present technical solutions, architectural recommendations and strategic roadmaps.

• Support pre-sales activities, including solution design, technical estimations, RFP responses and client workshops.

• Ensure the ServiceNow platform remains secure, compliant, scalable and optimized through effective governance, upgrade planning, and performance management.

Skillset

• At least 10 years of experience within the IT industry, including at least 4 years in a ServiceNow Architecture role.

• ServiceNow Certified Technical Architect (CTA) certification is essential.

• Additional ServiceNow certifications, including CSA, CAD and CIS (ITSM, ITOM, HAM, SAM or CMDB/CSDM), along with experience leveraging ServiceNow AI capabilities, are highly desirable.

• Strong software engineering or application development background, with progression into ServiceNow Architecture.

• Proven experience designing and delivering enterprise-scale ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CSM, HAM or SAM.

• Strong technical expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, Business Rules, ACLs and platform performance optimization.

• Deep understanding of CMDB, CSDM, Discovery, Service Mapping and enterprise architecture best practices.

• Experience working in a client-facing consulting environment, engaging with senior stakeholders and delivering strategic technical solutions.

• Demonstrated experience supporting pre-sales activities, including solution design, technical proposals, estimations and RFP responses.

• Excellent communication, stakeholder management and workshop facilitation skills.

Our client, a leading US Entertainment company, is hiring an experienced ServiceNow Developer to join their team in New York City on a contract-to-hire basis. The successful candidate will be responsible for maintaining, enhancing and evolving the ServiceNow platform across multiple business units, ensuring it continues to meet business needs through scalable and effective solutions.


Responsibilities

• Administer and support four ServiceNow instances across ITSM, ITOM, SPM, SPO and Workflow Data modules.

• Maintain, optimize and enhance the ServiceNow platform in line with best practices and business requirements.

• Design, develop and implement scalable ServiceNow applications, workflows and platform enhancements.

• Partner with business stakeholders to gather requirements and translate them into effective technical solutions.

• Develop and maintain ServiceNow components including Business Rules, Script Includes, Client Scripts, UI Actions and Scheduled Jobs.

• Build and extend platform capabilities using Discovery, IntegrationHub and other ServiceNow technologies.

• Customise the ServiceNow user experience through UI Pages, UI Macros, HTML, CSS, and AngularJS.

• Develop and maintain integrations with third-party systems using REST, SOAP, AJAX, SSO/SAML, and Scripted Web Services.

• Troubleshoot platform issues, resolve defects and drive continuous improvements to performance and functionality.

• Collaborate with cross-functional teams to deliver high-quality ServiceNow solutions that support business objectives.

Skillset

• Bachelor's degree with at least 5 years' experience developing and administering the ServiceNow platform.

• Proven experience delivering enterprise-scale ServiceNow ITSM implementations.

• Strong expertise across ServiceNow modules including ITSM, ITOM, SPM and SPO.

• Hands-on experience developing with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ServiceNow APIs and client/server-side JavaScript.

• Experience integrating ServiceNow with third-party systems using REST, SOAP, AJAX, Scripted Web Services and SSO/SAML.

• Proficiency in scripting languages such as JavaScript, Python, Perl, Unix Shell or Windows Shell.

• ITIL Certification and ServiceNow Certified Implementation Specialist (CIS) is a plus.

• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent communication skills with the ability to engage effectively with both technical and business stakeholders.

• Experience gathering business requirements and translating them into scalable ServiceNow solutions.

Our client, a cutting-edge IT Services provider, is hiring a ServiceNow Developer with active Secret clearance to join the team in Virginia on a contract basis. The successful candidate will drive the design, development and delivery of enterprise solutions on the ServiceNow platform, helping to build scalable, high-performance workflows that enhance operational efficiency across the organization.


Responsibilities

• Manage and optimise the end-to-end ServiceNow platform, including configuration, maintenance and ongoing enhancements.

• Administer user access, roles and permissions, ensuring platform security, stability and efficiency.

• Design and implement automated workflows to streamline and improve business processes.

• Build and customise ServiceNow applications, forms, dashboards and reports to meet organisational requirements.

• Integrate ServiceNow with enterprise systems, including HR and finance platforms, using API connections for seamless data exchange.

• Monitor system performance and drive continuous optimisation through testing, quality assurance, and best-practice deployment.

• Develop and maintain technical documentation and manage knowledge bases for ServiceNow capabilities and solutions.

• Deliver training and guidance to stakeholders to support effective platform usage and adoption.

Skillset

• Bachelor's degree with a minimum of 5 years' relevant ServiceNow experience.

• Active Secret Clearance or current interim clearance required.

• IAT Level II certification (e.g. Security+ or equivalent).

• Strong expertise in ServiceNow modules including Incident, Change and Asset Management.

• Proven experience configuring and customising ServiceNow platforms.

• Experience building automated workflows, dashboards, and reporting solutions.

• Strong understanding of ServiceNow system administration, including roles, permissions and access controls.

• Experience integrating ServiceNow with external enterprise systems using APIs.

• Experience in process automation, digital transformation and platform optimization.

• Strong stakeholder engagement skills, including requirements gathering and user experience improvement.

Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team remotely, on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


Responsibilities

• Design, develop, and implement HRSD solutions on the ServiceNow platform.

• Customize and configure HRSD modules to meet specific business requirements.

• Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

• Collaborate with HR stakeholders to understand business processes and requirements.

• Implement and optimize HRSD processes to streamline and improve HR service delivery.

• Integrate ServiceNow with other HR systems and external applications as needed.

• Implement automation solutions to enhance efficiency and reduce manual processes.

• Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

• Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

• Document HRSD processes and workflows for reference and training purposes.

Skillset

• Bachelor's degree in computer science, Information Technology or similar.

• Proven experience as a ServiceNow Developer with a focus on HRSD.

• Strong understanding of HR service delivery processes.

• Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

• Excellent communication and interpersonal skills.