Our client, a global tech organization, is hiring a ServiceNow Program Manager to join the team on a 12-month contract in California. The successful candidate will lead a key transformation program focused on CRM (Customer Relationship Management) and CPQ (Configure, Price, Quote) capabilities on the ServiceNow platform.


Responsibilities

• Lead and oversee the ServiceNow CRM and CPQ transformation program, ensuring successful delivery across all workstreams.

• Report to the VP of Strategic Business Initiatives, providing regular updates to executive leadership.

• Coordinate end-to-end program delivery across business stakeholders, vendors, third-party partners and technical teams.

• Develop and execute the CRM and CPQ program roadmap.

• Manage and coordinate the migration of selected capabilities from Salesforce to ServiceNow.

• Work closely with teams delivering ServiceNow implementation and support services.

• Ensure program delivery aligns with business objectives and overall platform strategy.

• Develop strategic roadmaps for future adoption and expansion of the ServiceNow platform.

• Define and support the strategic direction for CRM and CPQ initiatives.

• Establish and drive key business use cases for ServiceNow across the organization.

Skillset

• Extensive senior-level program or portfolio management experience in large-scale enterprise technology initiatives.

• Proven track record of leading ServiceNow platform programs or implementations.

• Deep knowledge of CRM and CPQ processes, tools and technologies.

• Experience with Salesforce migrations or transformation projects is highly desirable.

• Demonstrated ability to coordinate cross-functional teams, vendors and executive stakeholders effectively.

• Excellent communication skills, including experience presenting updates and reports to executive leadership.

Our client, an established IT Services organization, are hiring a ServiceNow Business Analyst to join the team on a contract basis in Virginia. The successful candidate will lead the analysis of business requirements, convert them into effective ServiceNow solutions and deliver training to both end users and administrators, while also serving as the key liaison between business stakeholders, technical teams and users to drive successful implementation and sustained platform adoption.


Responsibilities

• Elicit, analyse and document detailed business requirements for enterprise workflow platform implementations.

• Facilitate stakeholder workshops, interviews and process discovery sessions.

• Translate business needs into clear functional requirements, user stories and process documentation.

• Support configuration and enhancement of ServiceNow modules.

• Assist in workflow design, business rules configuration and process automation.

• Analyse and document system integration points and data flows.

• Produce and maintain Business Requirement Documents (BRDs) and Functional Specifications.

• Create process flow diagrams and supporting documentation.

• Collaborate closely with technical teams, developers and product owners within Agile/Scrum environments.

• Identify opportunities to optimise workflows and improve operational efficiency.

Skillset

• Proven background working as a ServiceNow Business Analyst.

• Hands-on experience with connected workplace and asset management platform solutions.

• Strong understanding of ServiceNow ITSM and other relevant ServiceNow modules.

• Demonstrated expertise in requirements elicitation and stakeholder engagement.

• Experience creating and delivering user training and supporting documentation.

• Working knowledge of Agile and Scrum delivery frameworks.

• Excellent communication, facilitation and presentation abilities.

• Experience supporting Nuvolo connected workplace platform implementations is a plus.

• Industry experience within Healthcare, Facilities Management or Enterprise Asset Management environments is a bonus.

Our client, an established IT Services company, is hiring a Senior ServiceNow Developer to join their team remotely on a 9-month contract. The successful candidate will lead the design, development and optimization of ServiceNow applications and processes, including workflows, integrations and automation solutions, ensuring they meet business requirements and adhere to best practices.


Responsibilities

• Design, develop and maintain ServiceNow applications, modules and client-server scripts.

• Integrate commercial off-the-shelf (COTS) software and ServiceNow components into the existing IT architecture.

• Partner with stakeholders to gather requirements, create technical specifications and deliver scalable solutions.

• Plan, develop, test and deploy applications and automation workflows.

• Create test data, document test scenarios, execute tests and analyze outcomes.

• Diagnose, troubleshoot and resolve systems, applications and production issues.

• Support system enhancements, workflow optimization and process modelling initiatives.

• Implement ServiceNow best practices using platform features, APIs and scripting tools.

• Coordinate system testing and assist end-users during acceptance testing.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or similar.

• At least 8 years of experience in programming or application development, including substantial hands-on experience with ServiceNow.

• ServiceNow certifications such as Certified Administrator, Certified Application Developer, and/or Federal Enterprise Architect Certification (FEAC) are highly desirable.

Our client, an established IT Services company, is hiring a Junior ServiceNow Developer to join their team remotely on a 9-month contract. The successful candidate will support the development, implementation and maintenance of ServiceNow applications and processes.


Responsibilities

• Develop, enhance and maintain web-based and client-server applications.

• Automate workflows and processes using OS scripts and SQL within relational database environments.

• Implement and integrate commercial off-the-shelf (COTS) software into existing systems.

• Plan, code, test and deploy software solutions.

• Troubleshoot and analyse program and production issues, documenting findings and test outcomes.

• Work closely with users to gather requirements and create comprehensive program specifications.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or similar.

• At least 1 years of experience in programming or application development.

• Hands-on experience with ServiceNow.

• Willing to obtain ServiceNow certifications (Certified Administrator, Certified Application Developer) in the near future.

• Strong problem-solving, analytical and communication skills.

• Eagerness to learn, grow and contribute in a collaborative environment.

Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Solutions Architect to join their team remotely on a 6-month contract. The successful candidate will architect and deliver cutting-edge technology solutions that support and advance the company’s strategic objectives.


Responsibilities

• Assess business needs and craft scalable, high-performing technology solutions.

• Create architecture frameworks and detailed documentation to guide development teams.

• Work closely with stakeholders to align technical solutions with business objectives.

• Identify integration opportunities and manage their successful implementation.

• Offer technical expertise and support throughout the full project lifecycle.

• Ensure solutions adhere to best practices for security, performance and maintainability.

Skillset

• Bachelor’s degree in Computer Science, Engineering or similar.

• Minimum of 5 years’ experience in solutions architecture or similar technical roles.

• Deep expertise with cloud platforms such as AWS, Azure or GCP.

• Proven ability to design APIs and implement integrations effectively.

• Strong analytical thinking and problem-solving capabilities.

Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Engagement Manager to join their team remotely on a 6-month contract. The successful candidate will act as the key liaison between clients and internal teams, driving projects to completion efficiently, on schedule and in line with business goals.


Responsibilities

• Lead client engagements from project kick-off through successful delivery.

• Cultivate and sustain strong relationships with clients and key stakeholders.

• Direct project planning, execution and delivery, ensuring scope, schedule and resources are effectively managed.

• Organize and facilitate workshops, meetings and presentations to share progress and insights.

• Proactively identify risks and implement mitigation strategies to ensure project success.

• Deliver timely and transparent updates to senior management and stakeholders.

Skillset

• Bachelor’s degree in Business, Management or a related discipline.

• Minimum of 3 years’ experience in project management or client engagement roles.

• Demonstrated ability to juggle multiple projects and consistently meet deadlines.

• Outstanding communication, interpersonal and leadership skills.

• Strong problem-solving and negotiation capabilities.

• PMP certification or equivalent is a plus.

• Experience working on IT or technology-driven projects.

• Knowledge of Agile methodologies.

Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Business Process Consultant to join their team remotely on an initial 6-month contract. The successful candidate will streamline and enhance ITSM processes, including Incident, Problem, Change, Service Catalog, Request Fulfillment and Knowledge Management.


Responsibilities

• Analyze, refine and optimize ITSM processes in line with ITIL best practices.

• Elicit, document and maintain requirements, use cases and process maps.

• Configure ServiceNow ITSM components, including workflows, business rules, UI policies and catalog items.

• Support UAT, deployments, reporting and KPIs, while delivering stakeholder workshops and training sessions.

• Act as a liaison between business stakeholders and technical teams to ensure seamless implementation.

Skillset

• Bachelors degree in IT or Business with a minimum of 3 years’ hands-on experience with ServiceNow ITSM.

• ServiceNow certifications such as CSA or CIS-ITSM is a big plus.

• Solid understanding of ITIL principles and best practices.

• Proven experience in ServiceNow configuration and process documentation.

• Strong communication skills with the ability to facilitate stakeholder engagement.

• Knowledge of integrations, CMDB/Discovery and JavaScript is an advantage.

Our client, a global professional services organization, is hiring a ServiceNow Architect to join the team on a contract basis. The successful candidate will act as the technical authority and trusted advisor for enterprise-wide ServiceNow implementations, from leading solution designs, providing expert guidance to cross-functional teams and ensuring the ServiceNow platform delivers outstanding business outcomes.


Responsibilities

• Architect and manage enterprise-scale ServiceNow solutions aligned with business goals and technology roadmaps.
• Lead technical discovery sessions and translate business requirements into robust solution architectures.
• Collaborate with stakeholders, project managers and vendors to develop clear technical specifications.
• Establish and maintain architectural standards, best practices and governance frameworks.
• Design and oversee integrations between ServiceNow modules and other enterprise systems.
• Provide technical leadership and mentorship, serving as the escalation point for complex challenges.
• Define and enforce development standards, coding practices and change management procedures.
• Lead delivery of multiple concurrent workplace and safety-focused ServiceNow projects.
• Identify and mitigate technical risks to ensure scalable, secure and maintainable solutions.
• Advise senior leadership on platform capabilities, technical direction and strategic roadmap planning.

Skillset

• Over 8 years of experience in IT service management and enterprise architecture.
• Minimum 5 years of hands-on experience implementing and customising ServiceNow solutions.
• ServiceNow Certified Master Architect (CMA) certification is highly desirable.
• Experience with WSD and HSE modules is a big plus.
• Proven ability to design complex, multi-instance ServiceNow environments with integrations.
• Strong understanding of web services, REST/SOAP APIs and middleware technologies.
• Demonstrated experience managing multiple concurrent projects using Agile/Scrum methodologies.
• Expert-level knowledge of ServiceNow platform capabilities, limitations and best practices.
• Previous experience in real estate or business analysis or is a plus.
• Exceptional communication skills, with the ability to engage effectively at all organizational levels.