Our client, an IT Services company who specializes in federal government, is hiring a ServiceNow Architect to join their team in Virginia. The successful candidate will lead the design, development and optimization of their enterprise ServiceNow ecosystem, delivering scalable, future-ready solutions that enhance workflows and elevate service delivery.


Responsibilities

• Lead the architecture, deployment and optimization of the ServiceNow platform across key modules such as ITSM, ITOM, HRSD and SecOps.
• Convert organizational objectives into scalable, high-value ServiceNow solutions that enhance processes and drive productivity.
• Design secure, efficient integrations between ServiceNow and external systems using established protocols and integration tools.
• Provide technical direction to development teams on configuration, customization and automation, ensuring adherence to best practices and governance standards.
• Maintain platform excellence through effective data management, workflow optimization and performance tuning.
• Manage technical reviews, testing cycles, deployment activities and ongoing enhancements to the platform.
• Mentor developers and analysts in architecture principles, scripting and DevOps methodologies to strengthen team capability.
• Partner with federal stakeholders to ensure solutions align with modernization goals, compliance mandates and security frameworks.

Skillset

• Active Secret Clearance is required; Top Secret eligibility is a plus.
• Minimum of 5 years’ experience architecting and implementing enterprise-level ServiceNow solutions.
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or higher preferred.
• Extensive expertise across ITSM, ITOM, HRSD and Security Operations modules.
• Demonstrated ability to design and implement integrations using REST/SOAP APIs and other third-party technologies.
• Strong knowledge of ServiceNow data models, workflows, scripting (JavaScript, Glide API) and automation tools.
• Proven experience in custom application development, platform upgrades and troubleshooting complex technical issues.
• Familiarity with ITOM, Service Catalog and reporting functionalities.
• Experience working with cloud environments (AWS, Azure) and DevOps toolchains such as Jira, Jenkins and GitHub.

Benefits

• Salary: $170k

Our client, a growing IT Services company, are hiring a ServiceNow Business Analyst with active secret clearance to join their team in Virginia. The successful candidate will be responsible to serve as the primary liaison between business stakeholders and technical teams to ensure effective delivery of ServiceNow solutions.


Responsibilities

• Gather, analyze and translate business requirements into functional specifications and user stories.
• Support the design, configuration and optimisation of ServiceNow ITSM, ITOM and CMDB modules.
• Conduct workshops, discovery sessions and process reviews to identify improvements and streamline workflows.
• Collaborate with developers to validate solutions, clarify requirements and ensure alignment with platform standards.
• Create and maintain process maps, documentation, reporting dashboards and knowledge articles.
• Provide training, demos and onboarding support to end users and stakeholders.

Skillset

• Active Secret Clearance is required.
• ServiceNow Certified System Administrator or other relevant certifications is a plus.
• Bachelor’s degree in Computer Science, Information Systems or similar.
• Minimum of 5 years of Business Analyst experience, including at least 2 years of hands-on work with ServiceNow.
• Deep knowledge of ITSM, ITOM and CMDB modules, and overall platform capabilities.
• Experience working within Agile environments, using tools such as JIRA or Azure DevOps.
• Strong skills in requirements gathering, process mapping and documentation.
• Familiarity with ServiceNow scripting (JavaScript, Glide API) and dashboard/report development.
• Excellent analytical and communication abilities, with a proven track record of building trust across both technical and business teams.

Benefits

• Salary: $160k

Our client, an IT Services company who specialize in the federal sector, are hiring a talented ServiceNow Developer to join their team in Virginia. The successful candidate will be responsible for designing, developing and enhancing ServiceNow solutions that enable mission-critical operations for the government and commercial clients.


Responsibilities

• Work both independently and collaboratively within a technical team to deliver robust, high-quality solutions.
• Support internal and external customers by operating across multiple ServiceNow instances and domains.
• Leverage Agile/Scrum practices to plan, manage and execute development tasks.
• Provide guidance to functional and administrative teams on design, development and ServiceNow best-practice approaches.
• Partner with business, systems and technology stakeholders to gather, analyse and refine business and technical requirements.
• Design and develop enhancements and solutions across existing ServiceNow applications.
• Create and maintain platform components, including Business Rules, Script Includes, Client Scripts, ACLs and Workflow Activities.
• Lead and support the deployment of new applications and feature enhancements within the ServiceNow platform.
• Identify, troubleshoot and analyse system performance issues, recommending improvements where necessary.

Skillset

• Solid understanding and practical experience with the broader ServiceNow suite, including Service Catalog, Service Portal, Reporting, Incident Management, Knowledge Base and related modules.
• Strong communication and active-listening abilities, with the capacity to collaborate effectively with both technical and non-technical stakeholders.
• Demonstrated development experience beyond the ServiceNow platform, supported by strong analytical and problem-solving skills.
• Familiarity with IT Service Management, Asset and Configuration Management and ITIL/ITSM practices.
• Hands-on experience working within Agile/Scrum delivery environments.
• Solid understanding of the system and software engineering lifecycle, including requirements analysis, solution design, implementation, support and enterprise monitoring.
• Experience working with large datasets and performing data analysis or modelling to support strategic decision-making.

Benefits

• Salary: $190k - $200k

Our client, a certified ServiceNow Partner, are hiring a ServiceNow Engagement Manager to join the team in Maryland. The successful candidate will oversee and drive complex, multi-stakeholder ServiceNow initiatives across both the Healthcare and Federal sectors.


Responsibilities

• Lead the end-to-end delivery of ServiceNow engagements, ensuring projects are completed on time, within scope and aligned with client objectives.

• Collaborate with ServiceNow Solution Consultants, Architects, and Delivery Teams to define project scope, deliverables and success criteria.

• Oversee and guide the implementation of ServiceNow modules, including ITSM, ITOM, ITAM, SPM and CSM.

• Facilitate workshops and design sessions to capture requirements and align business needs with ServiceNow capabilities.

• Promote a culture of excellence, teamwork, and continuous improvement within both the project team and client environment.

• Ensure compliance with all relevant standards, frameworks and security requirements, particularly within Federal and Healthcare engagements.

Skillset

• US Citizenship is required.

• Bachelor’s degree in Computer Science, Engineering or similar.

• Minimum of 5 years of experience within a professional services or consulting organisation.

• At least 3 years of hands-on experience delivering ServiceNow consulting engagements.

• Demonstrated success leading and managing ServiceNow projects across ITSM, ITOM, ITAM, SPM and CSM modules.

• Prior experience working within Healthcare and/or Federal sectors.

Benefits

• Salary: $150,000

• Comprehensive Benefits Package.

Our client, a leading IT Services organization, are hiring a ServiceNow Technical Consultant to join their team remotely in the U.S. The successful candidate will partner with clients to design, implement and optimize ServiceNow solutions, driving improved service delivery, operational efficiency and supporting mission-critical initiatives across the Federal and Healthcare sectors.


Responsibilities

• Design, configure and maintain ServiceNow CMDBs to support complex enterprise environments.

• Lead ServiceNow Discovery initiatives, including MID Server setup, credential management and automated discovery processes.

• Create and manage Service Mapping, Business Service models and dependency mapping to ensure accurate service representation.

• Maintain CMDB integrity through effective data modelling, CI class structuring and relationship management.

• Collaborate with cross-functional stakeholders to seamlessly integrate ServiceNow solutions with existing IT infrastructure and workflows.

• Implement ITIL best practices, with a focus on Configuration, Change and Incident Management processes.

Skillset

• US Citizenship is a must.

• Minimum of 5 years’ experience managing enterprise CMDBs, including at least 3 years working specifically with ServiceNow CMDB.

• Certified in ServiceNow CSM and CSA is required.

• Proficient in ServiceNow Discovery, including configuration of MID Servers and integration with underlying infrastructure components.

• Comprehensive understanding of networking, cloud computing, storage systems and data centre environments.

• Expertise in Service Mapping and CMDB data modelling, including CI class structures and relationship design.

• Strong knowledge of ITIL frameworks, particularly Configuration, Change, and Incident Management.

• Exceptional communication, analytical, and stakeholder engagement abilities, with a focus on delivering practical, business-driven solutions.

Benefits

• Salary: $130,000 - $180,000 DOE

• Remote working.

• Comprehensive Benefits Package.