ServiceNow Jobs United States
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ServiceNow CSM Architect
Location: Remote, USA
Type: Contract
Our client, a leading IT Consulting organization, is hiring an experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The successful candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.
Responsibilities-
Architect and lead the implementation of ServiceNow CSM solutions.
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Collaborate with stakeholders to gather and analyze requirements.
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Design scalable, performance-optimized CSM configurations.
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Guide development teams through build and deployment.
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Ensure alignment with industry best practices and ServiceNow standards.
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Provide technical leadership and strategic guidance on platform capabilities.
Skillset-
Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).
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Certified Implementation Specialist (CIS) – CSM is required.
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Strong understanding of ServiceNow architecture and data models.
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Hands-on experience with integrations, workflows, and CSM-specific modules.
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Excellent communication and leadership skills.
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Must be authorized to work in the USA and based within the country.
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Our client, an innovative IT consulting firm, is hiring a ServiceNow IRM Technical Consultant to join their team remotely on a six-month contract. The successful candidate will support a high-profile end client, leading the successful implementation of Integrated Risk Management (IRM) solutions in line with their risk and compliance objectives.
Responsibilities-
Lead the end-to-end implementation of ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.
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Work closely with stakeholders to gather requirements and translate them into scalable and effective ServiceNow solutions.
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Design, configure and tailor IRM workflows, dashboards, and automated control mechanisms to meet business needs.
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Deliver technical expertise in scripting, system integrations and overall platform architecture.
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Provide guidance on governance frameworks, risk scoring methodologies and compliance with standards such as ISO 27001 and NIST.
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Support user acceptance testing (UAT), deployment activities, documentation and training sessions.
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Act as a subject matter expert and trusted advisor on ServiceNow IRM best practices and capabilities.
Skillset-
At least 5 years of experience working with the ServiceNow platform, including a minimum of two years focused on IRM/GRC.
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Mandatory CIS-Risk and Compliance (CIS-R&C) certification.
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Possession of further ServiceNow certifications is a plus.
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Proven track record of delivering at least one complete end-to-end IRM implementation.
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In-depth understanding of industry risk frameworks and compliance standards.
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Proficient in client- and server-side scripting, UI policies and business rules within ServiceNow.
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Experience with additional ServiceNow modules such as SecOps, Vendor Risk or Business Continuity Management (BCM) is a bonus.
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Strong communication skills with the ability to engage and manage stakeholders effectively.
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Our client, a leading global IT consulting organization, is hiring Senior Account Executive specialising in ServiceNow to join their team in California. The successful candidate will be instrumental in driving growth across the Commercial and Mid-Market sectors by developing strategic, long-term relationships and expanding indirect sales channels.
Responsibilities-
Manage and expand a robust pipeline of ServiceNow licence and professional services opportunities across diverse industries.
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Uncover and leverage upsell and cross-sell potential within existing accounts.
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Collaborate closely with ServiceNow account teams to execute co-sell strategies and secure joint wins.
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Consistently achieve and surpass sales targets, contributing to profitability and strategic growth within assigned partner accounts.
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Lead collaborative planning sessions with partners to establish shared objectives, financial goals and key performance milestones.
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Create and implement comprehensive account plans for your territory across North America.
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Serve as a trusted advisor to key customer stakeholders and decision makers.
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Work cross-functionally with internal teams and external partners to advance business development efforts.
Skillset-
Master’s degree in business or similar.
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Minimum of 5 years of experience in selling ServiceNow licences and professional services, preferably within the North American market.
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Demonstrated success managing complex sales cycles, building partnerships and consistently achieving or exceeding sales targets.
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Over 7 years of experience in channel, alliance or technology sales roles.
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In-depth knowledge of the ServiceNow ecosystem and its partner network.
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Proven ability to work within matrixed organizations and collaborate across functional teams.
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Background working with MSPs, staffing providers, or ServiceNow-related consulting engagements is a bonus.
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Experience designing and executing co-sell strategies with major technology partners.
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Strong interpersonal, communication and relationship-building capabilities.
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Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract
Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.
Responsibilities-
Lead and support the implementation of ServiceNow FSM modules.
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Customize workflows, mobile interfaces, dispatching tools and asset tracking features.
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Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.
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Perform configuration, integration, testing and documentation.
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Provide support during and after deployment.
Skillset-
ServiceNow CSA (Certified System Administrator) is required.
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ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.
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Proven hands-on experience with ServiceNow FSM in enterprise environments.
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6+ years of ServiceNow development and configuration experience.
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Strong understanding of field operations and mobile workforce enablement.
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Excellent problem-solving and communication skills.
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Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.
Responsibilities-
Analyze business needs and define ServiceNow FSM workflows.
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Work with stakeholders to optimize field service operations.
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Develop process maps and functional specifications.
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Provide recommendations for ServiceNow FSM configuration and automation.
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Conduct training and knowledge transfer sessions.
Skillset-
3+ years of experience in ServiceNow FSM and business process consulting.
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Deep understanding of field service workflows and best practices.
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Strong analytical and communication skills.
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Experience working with ServiceNow developers and architects.
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ServiceNow certifications (preferred).
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Must be a US Citizen and eligible to work without sponsorship.
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ServiceNow Pre-Sales Consultant
Location: Hybrid (Dallas, Phoenix, Atlanta or Washington D.C.)
Employment: Contract, Contract-to-Hire or Full-Time
Our client, a leading IT Solutions organization, is hiring a ServiceNow Pre-Sales Consultant to join the team on a contract basis. The successful candidate will partner with stakeholders and technical teams to craft solution strategies, transform client needs into clear user stories, and provide reliable effort estimates that enable efficient and effective delivery.
Responsibilities-
Partner with sales and delivery teams to understand client objectives and craft tailored ServiceNow solutions.
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Translate complex business requirements into technical solutions and compelling value propositions.
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Develop and deliver product demonstrations and presentations to both technical and executive audiences.
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Assist in scoping and estimating project efforts, timelines and resource requirements.
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Draft user stories and solution designs in collaboration with delivery architects and developers.
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Lead discovery workshops and requirements-gathering sessions with prospective clients.
Skillset-
Hands-on experience with Customer Success Management (CSM) and Strategic Portfolio Management (SPM) modules.
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In-depth knowledge of the ServiceNow platform and its capabilities.
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Proven ability to translate client needs into clear, actionable user stories.
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Comfortable communicating with both technical teams and executive stakeholders.
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Expertise in effort estimation and crafting tailored, value-driven solutions.
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Our client, a global IT Consulting organization, is hiring a ServiceNow CSM Architect to join the team on a contract basis in San Jose, CA. The successful candidate will lead the design, architecture and implementation of ServiceNow Customer Service Management (CSM) solutions, ensuring the platform aligns with organizational objectives and delivers outstanding customer experiences.
Responsibilities-
Design and architect scalable, efficient and maintainable ServiceNow CSM solutions.
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Lead workshops and collaborate with stakeholders to gather and analyze business requirements.
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Develop and review solution designs, workflows and integrations within ServiceNow CSM.
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Provide technical leadership and guidance to development teams during implementation.
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Ensure best practices and compliance with ServiceNow architecture and platform standards.
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Drive continuous improvement initiatives and recommend enhancements for CSM processes.
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Support testing, deployment and post-production support activities.
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Stay updated with the latest ServiceNow CSM features and industry trends.
Skillset-
Proven experience as a ServiceNow CSM Architect or similar role with a strong focus on Customer Service Management.
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ServiceNow Certified Implementation Specialist – Customer Service Management (CIS–CSM) certification is mandatory.
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Deep understanding of ServiceNow platform architecture, including CSM modules, ITSM, integrations and automation.
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Experience designing and implementing complex workflows, business rules and customizations.
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Strong knowledge of ServiceNow best practices and platform capabilities.
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Excellent communication and stakeholder management skills.
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Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.
Responsibilities-
Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.
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Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.
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Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.
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Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.
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Collaborate with developers and technical teams to implement and validate process improvements.
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Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.
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Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.
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Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.
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Create and deliver user training sessions and comprehensive documentation for end users and support staff.
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Remain current on the latest ServiceNow CSM updates, features, and emerging trends.
Skillset-
Bachelor’s degree in Business, Information Technology, Computer Science or similar.
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Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).
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ServiceNow Certified Implementation Specialist - CSM certification is required.
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Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.
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Proven experience in designing, streamlining and optimizing customer service processes.
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Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.
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Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.
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Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.
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Our client, an innovator in the retail sector, are hiring a ServiceNow Presales Consultant to join the team based in Illinois on a six-month contract.
Responsibilities-
Develop proposals and demonstrations tailored to client needs.
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Showcase the value and capabilities of ServiceNow products.
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Collaborate with sales teams to close deals.
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Provide technical input for RFPs and RFIs.
Skillset-
Strong technical and functional knowledge of ServiceNow.
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Experience in presales or client-facing roles.
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Exceptional presentation and communication skills.
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Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract
Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.
Responsibilities-
Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.
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Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.
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Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.
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Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.
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Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.
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Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.
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Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.
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Collaborate with IT operations and process owners to gather, validate and prioritize user stories.
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Create and maintain thorough documentation for configurations, customizations and system integrations.
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Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.
Skillset-
Bachelor’s degree in Computer Science, IT or similar.
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Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.
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Proven track record delivering complex ServiceNow implementations and integrations.
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ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.
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ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.
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Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
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Hands-on expertise with ServiceNow CSM and/or FSM modules.
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Experience integrating ServiceNow with external systems using REST, SOAP and APIs.
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Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.
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Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.
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