ServiceNow Technical Consultant Jobs

Our client, a global IT company, are hiring a ServiceNow Technical Consultant to join their customer engagement team on a contract basis in Virginia. The successful candidate will focus on delivering high-quality ServiceNow solutions that drive meaningful business outcomes for their clients, including designing, configuring and implementing products such as ITSM, ITAM, HRSD and CSM.


Responsibilities

• Partner with clients to design and deliver effective ServiceNow solutions to business challenges.

• Define project scope, requirements and overall vision to ensure tailored outcomes.

• Follow and support established technical governance processes.

• Contribute to the ongoing development and upkeep of ServiceNow architecture standards and best practices.

• Engage in design workshops and support development, testing and deployment activities.

• Take responsibility for technical deliverables, including system configurations and integrations.

• Champion and apply ServiceNow best practices across all engagements.

• Develop a strong understanding of client operations and align solutions to their needs.

• Continuously enhance implementation approaches and service offerings based on experience.

Skillset

• Minimum of 2 years' experience designing and delivering ServiceNow solutions across areas such as ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and Service Portal.

• ITIL V3 Foundation certification  and ServiceNow certifications such as System Administrator and/or Certified Implementation Specialist are desirable.

• Strong hands-on development experience within the ServiceNow platform.

• Proven ability to influence stakeholders and provide thought leadership across governance, project management, business processes, and technical challenges.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Degree in Information Technology, Engineering or similar is plus.

Our client, a global tech organization, is hiring Senior ServiceNow Technical Consultant to join the team in Virginia on a contract basis. The successful candidate will collaborate with customers to design, configure and implement tailored solutions on the ServiceNow platform, playing a pivotal role in delivering business value through the application of best practices across a range of ServiceNow products.


Responsibilities

• Partner with clients to design and deliver effective solutions to business challenges using ServiceNow.

• Define the scope, requirements and overall solution vision for assigned projects.

• Adhere to and support established technical governance processes.

• Contribute to the development and maintenance of ServiceNow architecture standards and best practices.

• Participate in design workshops, as well as development, testing and deployment activities.

• Take ownership of technical deliverables related to ServiceNow configurations and integrations.

• Apply and advocate for ServiceNow best practices across all implementations.

• Develop a strong understanding of client businesses and align solutions to their needs.

• Drive continuous improvement of implementation methodologies and service offerings based on client feedback and experience.

Skillset

• At least 2 years of experience delivering ServiceNow solutions across one or more modules.

• Strong hands-on development expertise within the ServiceNow platform.

• Expertise in ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and/or Portal.

• Certifications such as ITIL v3 Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer are desirable.

• Demonstrated ability to influence stakeholders and provide thought leadership.

• Experience in addressing governance, project management, business process and/or technical challenges.

• Strong communication and interpersonal skills with a customer-focused approach.

• Degree in Information Technology, Engineering or similar is a bonus.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist - HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.

ServiceNow Senior Technical Consultant (IRM) - German Banking Project
Location: Germany (Remote/Hybrid)
Engagement: Part-time (3 days per week)
Start Date: 2 weeks
Initial Contract: Until end of September (high likelihood of extension)
Language Requirement: Fluent German (mandatory)


Our client, a leading ServiceNow Elite Partner, is hiring an experienced Senior Technical Consultant to join a high-profile German banking client engagement. You will play a key role in leading delivery alongside junior team members, ensuring successful implementation of ServiceNow Integrated Risk Management (IRM) solutions. Requiring both strong technical expertise and the ability to guide and mentor others while engaging with stakeholders.


Responsibilities

• Technical delivery of ServiceNow IRM solutions, working closely with a Delivery Manager.
• Provide mentorship and direction to a junior consultant on the project.
• Design and implement solutions within Audit Management and Risk Management modules.
• Configure out-of-the-box ServiceNow IRM capabilities to meet client requirements.
• Develop and customize workflows, logic and automation for Audit planning, Issue management and Remediation tracking.
• Support and contribute to client workshops, translating requirements into technical solutions.
• Build dashboards and reporting for audit and risk visibility.
• Deliver "show & tell" sessions and support client enablement.
• Collaborate within a multi-vendor environment to ensure project success.

Skillset

• Fluent German (spoken and written).
• Proven experience as a Senior ServiceNow Developer/Technical Consultant.
• Strong hands-on expertise with ServiceNow IRM (Integrated Risk Management).
• Experience delivering at least 3 IRM projects is essential.
• Solid understanding of Audit Management, and Risk Management workflows and processes.
• Ability to lead technical streams and provide guidance to junior team members.
• Experience working in client-facing roles and contributing to workshops.
• ServiceNow Certified System Administrator (CSA) and IRM Certification is a bonus.
• Experience within the banking or financial services sector is a plus.

Interested? Apply Now or contact ailsa@alldus.com with your latest CV for more info. 

• Create and implement solutions within ServiceNow CSM.
• Design and customise intuitive user interfaces using UI Builder.
• Develop and manage seamless integrations between ServiceNow and external systems.
• Work closely with stakeholders to translate business requirements into robust technical solutions.
• Ensure high-quality delivery with optimal performance and scalability.
• Provide technical expertise and promote best practices throughout the project.

• Fluent in French, both spoken and written.
• Extensive hands-on experience with ServiceNow CSM.
• Demonstrated expertise in UI Builder is eessential.
• Proven experience developing ServiceNow integrations using REST, APIs and third-party systems.
• Capable of working independently and confidently in a remote setting.
• Strong problem-solving abilities with meticulous attention to detail.
• Available to start immediately.

ServiceNow Technical Consultant - HRSD (Employee Center)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Center

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls 

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management &,Employee Center 

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow HRSD Business Process Consultant
Location: Remote
Contract: 6-12 months (possible extension).

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between "as-is" and "to-be" states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.

Our client, a leader in the tech industry, is hiring a ServiceNow UI Builder to join their Frankfurt team part-time on a six-month contract. The successful candidate will play a key role in supporting a follow-on project within the Now Agent RSM/RTM stream, with a strong focus on delivering high-quality solutions for the Now Agent App.


Responsibilities

• Lead UIBuilder development, taking full ownership of designing and delivering complex, high-quality solutions independently.

• Define, implement and oversee the end-to-end technical architecture for the Now Agent App, ensuring scalability, performance and long-term maintainability.

• Work collaboratively across multiple streams, components and stakeholders to drive seamless, aligned delivery.

• Develop and manage integration strategies with third-party tools, ensuring flexibility and alignment with the overall solution architecture.

Skillset

• Proven track record operating at Principal or Senior Technical Consultant level.

• Strong hands-on expertise in UIBuilder is essential.

• Demonstrated ability to independently design and deliver complex UIBuilder solutions.

• Experience defining and overseeing end-to-end solution architecture.

• Excellent stakeholder management and cross-functional coordination skills.

• Experience designing integration architectures involving third-party systems.

Contract Details

• Hours: 20 hours per week

• Duration: Until September

• Start Date: Immediate

Senior ServiceNow Technical Lead - SAM (Financial Services)
Location: France
Contract: Up to 5 years


Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.


Responsibilities

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a plus.
   

Please reach out to ailsa@alldus.com with your latest CV for more information.

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a bonus.

Freelance ServiceNow ITOM / CMDB Expert 
Location: Remote (EU-based)
Contract: Freelance, Full-Time (5 days/week)
Start: Immediate


Our client, a global consulting firm, are hiring a Senior ServiceNow ITOM / CMDB expert to design, configure and implement CMDB and Discovery for a large Austrian manufacturing enterprise. This is a hands-on technical role for an experienced consultant who can work independently in a complex environment.


Responsibilities

• Set up and configure ServiceNow CMDB and Discovery.
• Design CI models, relationships and governance processes.
• Configure MID Servers, patterns and discovery schedules.
• Ensure data quality, reconciliation and integration with ITSM/Asset.
• Document setup and provide knowledge transfer.

Skillset

• Strong hands-on experience with ServiceNow ITOM, CMDB and Discovery.
• Experience in large enterprise environments.
• ServiceNow certifications preferred.
• Infrastructure knowledge (Windows, Linux, networks, cloud).
• Manufacturing industry experience is a plus.
• Service Mapping / Event Management experience is a bonus.
• Fluent English; German is a plus.
• Available full-time and EU-based.

Apply via the link below or contact ailsa@alldus.com for more details. 

ServiceNow Senior Consultant - CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the "Apply Now" link below or please contact Nicola at nicolam@alldus.com to discuss further.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.