ServiceNow Technical Consultant Jobs

Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.


Responsibilities

• Lead and support the implementation of ServiceNow FSM modules.

• Customize workflows, mobile interfaces, dispatching tools and asset tracking features.

• Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.

• Perform configuration, integration, testing and documentation.

• Provide support during and after deployment.

Skillset

• ServiceNow CSA (Certified System Administrator) is required.

• ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.

• Proven hands-on experience with ServiceNow FSM in enterprise environments.

• 6+ years of ServiceNow development and configuration experience.

• Strong understanding of field operations and mobile workforce enablement.

• Excellent problem-solving and communication skills.

Immediate Freelance Opportunity – ServiceNow Techno-Functional Consultant (Now Assist / GenAI Implementation)
 

Our client, a global consulting firm, are hiring an immediately available ServiceNow Techno-Functional Consultant on a freelance basis to lead a Now Assist (GenAI) implementation, with a strong focus on ITSM Service Desk use cases. This is an exceptional opportunity to work with our client's prestigious global aviation customer on a high-visibility AI project that is at the forefront of innovation.
 

Responsibilties

• Engage with stakeholders to understand functional needs around ITSM for the ServiceDesk.

• Translate business requirements into clear technical specifications leveraging Now Assist.

• Collaborate seamlessly with both functional and technical teams to ensure successful delivery.

Skillset

• Hands-on, delivery-focused ServiceNow experience.
• Proven Techno-Functional expertise.
• Expertise in ServiceNow, Now Assist (GenAI), ITSM and ServiceDesk.

Apply now to join this exciting project and make a tangible impact from day one.

Our client, a leading IT Services and Consulting organization, is hiring ServiceNow Business Process Consultants who specialise in Strategic Portfolio Management (SPM) to join the team on a contract basis. The successful candidate will collaborate closely with technical implementation teams to ensure the process aspects of each SPM deployment are well-designed, value-focused and aligned with the company’s overarching strategic goals.


Responsibilities

• Guide clients in designing SPM-related processes and applying industry best practices.

• Facilitate workshops and lead strategic discussions with executive stakeholders.

• Support the development and evolution of enterprise PMO and strategy execution functions.

• Design and enhance models for portfolio governance, intake and prioritisation, and capacity planning.

• Translate high-level strategic objectives into clear, actionable process improvements.

Skillset

• Demonstrated experience in enterprise PMO functions or strategy execution roles.

• In-depth understanding of portfolio governance, prioritisation frameworks and capacity planning.

• Skilled at engaging, influencing and leading conversations with executive stakeholders.

• Proficient in documenting, analysing and optimising business processes.

ServiceNow Business Process Consultant (ITSM & CMDB)
Location: Remote (with monthly travel to Frankfurt, Germany)
Contract Type: Freelance / Contract
Duration: Initially until EOY, likely to extend
Hours: 3 days per week
Start Date: August


Our client, a Global Pharmaceutical company, is hiring a ServiceNow Business Process Consultant to join their Frankfurt team on a short-term contract. The successful candidate will help align IT processes with business objectives, enhance operational efficiency, and support the implementation of scalable, compliant ServiceNow solutions.


Responsibilities

• Lead monthly on-site workshops in Frankfurt to drive process discovery and design.

• Analyse and improve existing ITSM and CMDB processes for greater efficiency and effectiveness.

• Develop and document target-state processes in line with ServiceNow best practices.

• Work closely with technical teams to ensure seamless implementation within the ServiceNow platform.

• Maintain high standards of data quality, governance and integrity across ITSM and CMDB modules.

• Collaborate with business and IT stakeholders to deliver compliant, value-driven solutions.

• Contribute to ongoing improvement initiatives and support long-term roadmap development.

Skillset

• Fluent in English. German language skills are a big plus.

• Demonstrated experience as a Business Process Consultant in ITSM and CMDB environments.

• In-depth understanding of ServiceNow ITSM and CMDB functionalities and best practices.

• Background in regulated industries, with a preference for pharmaceutical or life sciences sectors.

• Solid grasp of ITIL frameworks and process design methodologies.

• Relevant ServiceNow certifications (e.g. ITSM, CMDB, Business Process Consultant) are a plus.

• Experience with ServiceNow Discovery and system integrations.

• Understanding of GxP compliance requirements and validation processes is a bonus.

• Strong stakeholder engagement and communication skills.

• Willing and able to travel to Frankfurt once per month.

Interested? Apply below or contact ailsa@alldus.com for more info. 

ServiceNow Consultant (On-Prem/Self Hosted experience required)
Location: Remote
Contract Length: 3 + months (2-3 days per week)
Start Date: ASAP


Our client, a global tech company, are hiring a ServiceNow Consultant with strong technical expertise to support a self-hosted (non-SaaS) environment. The successful candidate will lead configuration, integration and troubleshooting efforts across the platform.


Responsibilities

• Configure and deploy ServiceNow solutions across core modules.

• Manage MID server setup, API integrations and secure data exchange.

• Support patching, upgrades and performance tuning in self-hosted environments.

• Troubleshoot production issues and provide technical advisory.

• Ensure platform security and integration best practices.

Skillset

• Strong hands-on ServiceNow platform expertise.

• Experience with self-hosted environments (non-SaaS).

• Deep understanding of ServiceNow integrations and security.

• Proven track record in ServiceNow implementations.

• Excellent troubleshooting and stakeholder engagement skills.

Interested? Apply now in the link below or email your CV to ailsa@alldus.com.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

ServiceNow ITAM (SAM) Technical Consultant – Retail
Project Duration: 3 months (initial engagement, extension possible)
Location: Remote (EU required)
Start Date: ASAP
Language: English (German language a plus)


Our client, a global IT Company, are hiring a hands-on ServiceNow ITAM Technical Consultant with experience implementing SAM Pro in complex environments. You will be responsible for the technical delivery of SAM features for a major retail customer, ensuring coverage across a diverse footprint of store devices, back-office systems and third-party tools.


Responsibilities

• Implement and configure ServiceNow SAM Pro features including normalization, reconciliation and publisher packs.

• Integrate with discovery sources such as SCCM, Flexera or native ServiceNow Discovery across retail infrastructure.

• Script and configure license metrics, entitlements and rules tailored to retail software usage patterns.

• Address software licensing complexities across high-volume, distributed endpoints (e.g., POS systems, kiosks, endpoints).

• Collaborate with the solutions consultant and retail business teams to ensure seamless deployment.

Skillset

• Strong technical implementation experience with ServiceNow SAM Pro, including real-world project delivery.

• Experience working with software asset data from distributed systems and large device inventories.

• Proficient in ServiceNow scripting, Flow Designer and IntegrationHub.

• Understanding of ServiceNow Discovery, CMDB structure, and SAM-related integrations.

• Retail project experience is a strong plus.

Contact ailsa@alldus.com for more info. 

ServiceNow Senior Technical Consultant -  IRM Implementation
Location: Remote
Language: English
Start Date: Beginning of August
Contract: 3 weeks (approx. 16 hours/week)
Status: Urgent


Our client, a global IT company, are urgently hiring a ServiceNow Senior Technical Consultant to join the team remotely. The successful candidate will utilize their strong experience in Integrated Risk Management (IRM) to support a self-implementation project for one of their partners.


Responsibilities

• Act as a technical advisor to the customer on their IRM implementation.

• Provide guidance and best practice recommendations throughout the project.

• Support on a part-time basis over a 3-week period.

• No hands-on development or implementation work is required.

Skillset

• Proven expertise in ServiceNow IRM/Risk.

• Able to confidently advise and support clients through self-implementation.

• Fluent in English.

• Availability from the start of August.

If you're available and experienced in ServiceNow IRM advisory, please get in touch as soon as possible.

Our client, an innovative IT consulting firm, is hiring a ServiceNow IRM Technical Consultant to join their team remotely on a six-month contract. The successful candidate will support a high-profile end client, leading the successful implementation of Integrated Risk Management (IRM) solutions in line with their risk and compliance objectives.


Responsibilities

• Lead the end-to-end implementation of ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Work closely with stakeholders to gather requirements and translate them into scalable and effective ServiceNow solutions.

• Design, configure and tailor IRM workflows, dashboards, and automated control mechanisms to meet business needs.

• Deliver technical expertise in scripting, system integrations and overall platform architecture.

• Provide guidance on governance frameworks, risk scoring methodologies and compliance with standards such as ISO 27001 and NIST.

• Support user acceptance testing (UAT), deployment activities, documentation and training sessions.

• Act as a subject matter expert and trusted advisor on ServiceNow IRM best practices and capabilities.

Skillset

• At least 5 years of experience working with the ServiceNow platform, including a minimum of two years focused on IRM/GRC.

• Mandatory CIS-Risk and Compliance (CIS-R&C) certification.

• Possession of further ServiceNow certifications is a plus.

• Proven track record of delivering at least one complete end-to-end IRM implementation.

• In-depth understanding of industry risk frameworks and compliance standards.

• Proficient in client- and server-side scripting, UI policies and business rules within ServiceNow.

• Experience with additional ServiceNow modules such as SecOps, Vendor Risk or Business Continuity Management (BCM) is a bonus.

• Strong communication skills with the ability to engage and manage stakeholders effectively.

ServiceNow GenAI Technical Consultant 
Location: Remote
Type: Six-month contract 


Our client, a global tech organization, are hiring a ServiceNow GenAI Consultant  to join the team remotely on a six-month contract. The successful candidate will lead the charge in delivering cutting-edge automation, intelligent workflows and next-gen user experiences using ServiceNow’s Generative AI capabilities.


Responsibilities

• Design and implement ServiceNow GenAI solutions across ITSM, HRSD, CSM and more.

• Collaborate with stakeholders to identify use cases where GenAI can drive value.

• Develop, test and deploy GenAI-powered virtual agents, predictive models and intelligent automation tools.

• Provide best practice guidance on AI governance, data privacy and model training within the Now Platform.

• Stay ahead of platform updates and emerging GenAI features in the ServiceNow ecosystem.

Skillset

• Strong hands-on experience with ServiceNow, including certified System Administrator and relevant Implementation Specialist certifications.

• Proven experience working with ServiceNow’s GenAI tools (such as Virtual Agent Designer, Now Assist, Predictive Intelligence and AI Search).

• A strong understanding of Natural Language Processing (NLP), Machine Learning and automation in enterprise environments.

• Excellent problem-solving skills and the ability to explain complex AI concepts to non-technical stakeholders.

• Experience integrating GenAI with third-party tools like Microsoft Copilot, Azure OpenAI or similar LLM platforms is a bonus.

Apply now and help redefine what’s possible with ServiceNow GenAI. Reach out to ailsa@alldus.com for more details.

Job Title: French-Speaking HRSD Architect (Remote, Contract Role)
Location: Remote (Europe-based preferred)
Contract Type: Freelance/Contract
Language Requirements: Fluent in French and English


Our client, a leading tech company, is hiring a French-Speaking HRSD Architect to join their team remotely on a contract basis. The successful candidate will design and implement HRSD solutions in ServiceNow that align with business goals, as well as advising on HR automation best practices.


Responsibilities

• Design and develop HRSD solutions aligned with business requirements and organizational goals.

• Collaborate with stakeholders to gather and analyse functional and technical requirements.

• Lead the end-to-end architecture, implementation and configuration of HRSD solutions within ServiceNow.

• Provide strategic guidance on best practices for HR process automation and self-service workflows.

• Customize and optimize HR portals, case management and knowledge bases.

• Develop integration strategies between HRSD and other enterprise systems.

• Perform testing, validation and troubleshooting to ensure system stability and performance.

• Train and mentor internal teams on HRSD solutions and configurations.

• Document processes, configurations and system changes for future reference.

Skillset

• Fluency in French and English is mandatory.

• Proven experience as an HRSD Architect, preferably with expertise in ServiceNow HRSD modules.

• Strong understanding of HR processes, workflows and service delivery models.

• Familiarity with NowCreate Methodology.

• Solid experience in designing and implementing HRSD solutions, including case and knowledge management.

Please contact ailsa@alldus.com or nicolar@alldus.com with your latest CV for more information. 

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Alldus International Ltd is looking for a ServiceNow Consultant (FSM) on a freelance position to join one of our exciting IT Consulting clients.


Responsibilities

• Lead and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advize, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• 4+ years of experience of ServiceNow development and implementation.

• 4+ years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrable experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow .

Please get in touch ailsa@alldus.com.