ServiceNow Project Manager Jobs

ServiceNow CMDB/Configuration Manager
Location: Remote (1 day per month onsite max in Frankfurt, Germany)
Duration: Long-term project
Industry: Pharmaceutical / Life Sciences
Language: German (Fluent) 


Our client, an elite ServiceNow partner, are hiring a German-speaking ServiceNow CMDB/ Configuration Manager to join their Frankfurt team remotely. The successful candidate will drive the design, governance and operation of the Configuration Management Database (CMDB) for a leading pharmaceutical customer. This role ensures CMDB quality, compliance and alignment with ITIL and pharma regulatory standards.


Responsibilities

• Lead CMDB strategy, governance and operations in ServiceNow.

• Ensure accuracy and integrity of configuration item (CI) data.

• Oversee discovery, service mapping and reconciliation processes.

• Align CMDB with ITSM processes (Incident, Change, Problem, Asset).

• Ensure compliance with GxP and audit readiness requirements.

• Provide reporting on CMDB health, KPIs, and compliance metrics.

• Act as SME for ServiceNow CMDB and guide stakeholders.

Skillset

• Strong ServiceNow CMDB expertise (Discovery, Service Mapping).

• Solid ITIL / Configuration Management background.

• Experience in regulated industries (pharma/life sciences).

• Knowledge of compliance frameworks (CSV, GxP, audit controls).

• Excellent stakeholder management and communication skills.

Apply Now or reach out to ailsa@alldus.com for more details.

Job Title: SAP HCM & Workday Integration Expert
Contract: 6 Months
Location: Remote
Start Date: ASAP


Our client, a growing ServiceNow partner, are hiring a SAP HCM Integration Expert to support a 6-month project focused on integrating SAP HCM (PY, PA, OM) with Workday. The successful candidate will be responsible for technical HR integration projects and the delivery of end-to-end solutions.


Responsibilities

• Lead the end-to-end integration between SAP HCM and Workday, ensuring robust and scalable architecture.

• Analyze business requirements and translate them into technical solutions.

• Manage and optimize data flow between systems using integration tools and middleware.

• Design and configure integration schemas, features, functions, and workflows in SAP HCM.

• Ensure compliance and integrity of HR data throughout the integration lifecycle.

• Troubleshoot and resolve integration issues across SAP HCM and Workday environments.

• Collaborate with stakeholders, developers, and project managers to deliver on project milestones.

Skillset

• Expert in SAP HCM (PY, PA, OM) implementations and processes.

• In-depth knowledge of schemas, tables, features, functions and SAP Time Management.

• Proven experience with Workday integrations and ensuring seamless data flow.

• Strong skills in integration tools (e.g. ShapeIn) and middleware solutions.

• Ability to lead conception and coordination of complex integration architecture.

Apply now with your latest CV and reach out to ailsa@alldus.com for more details. 

Job Opportunity: ServiceNow Project Manager (Bilingual English/French)
Location: Canada (100% Remote)
Contract: 1 Year
Experience: Minimum 3 years in ServiceNow, at least 8 years as a Project Manager

Our client, a leading IT Services company, are hiring a ServiceNow Project Manager fluent in both English and French to lead and manage ServiceNow projects. The successful candidate will have extensive experience managing projects within the ServiceNow ecosystem and a strong background in project management methodologies.


Responsibilities

• Lead and deliver ServiceNow projects on time and within scope.

• Manage project teams and collaborate with stakeholders across various departments.

• Oversee implementation and integration across main ServiceNow modules.

• Ensure clear communication in both English and French throughout the project lifecycle.

• Manage risks, issues and change requests effectively.

Skillset

• Minimum 3 years of hands-on experience working with ServiceNow platform.

• At least 8 years of proven experience as a Project Manager.

• Strong knowledge across core ServiceNow modules (e.g. ITSM, ITOM, HRSD).

• Bilingual in English and French (spoken and written).

• Based in Canada and able to work 100% remotely.

Our client, a rapidly growing Elite ServiceNow Partner in North America, is hiring a ServiceNow FSM Architect to join their team remotely in Canada. The successful candidate will collaborate closely with Program Managers and Developers to design and implement innovative ServiceNow solutions, assist clients in transitioning from legacy platforms, and create roadmaps for their digital transformation.


Responsibilities

• As the ServiceNow FSM Architect, you will take charge of the architectural design and development for ServiceNow implementations.

• Collaborate with cross-functional teams, including Program Managers and Developers.

• Evaluate client requirements and design tailored solutions to meet their business objectives.

• Lead the migration process for clients transitioning from legacy platforms to ServiceNow.

• Create comprehensive roadmaps for ServiceNow modules and functionalities.

• Mentor junior team members and promote a culture of innovation.

Skillset

• Demonstrated experience as a ServiceNow Architect.

• In-depth knowledge of ServiceNow design, implementation, and customization.

• Ability to effectively translate client requirements into actionable solutions.

• Experience with complex digital transformation projects is a plus.

• Strong communication and leadership abilities.

Interested? Send your resume to me at jonathan@alldus.com

Our client, a growing IT Consulting organization, are hiring a ServiceNow Engagement Manager to join the team remotely. The successful candidate will drive high-impact projects with cross-functional teams and executives, ensuring exceptional client experiences and successful delivery across all engagement phases.


Responsibilities

• Lead cross-functional teams while managing high-impact projects with senior executives and key stakeholders.

• Ensure an exceptional client experience across every stage of the engagement.

• Deliver consistent and insightful updates to clients and internal leadership teams.

• Manage all phases of project execution, effectively coordinating across complex team structures.

• Lead strategic initiatives that influence the direction and success of engagements.

• Clearly articulate the value and impact of the engagement to drive stakeholder alignment and enthusiasm.

• Provide mentorship and guidance to internal teams and partners, promoting excellence in delivery.

• Proactively identify challenges or misalignments and implement practical, results-driven solutions.

Skillset

• At least 3 years of experience in customer engagement or project management roles.

• Demonstrated success in implementing or supporting ServiceNow within enterprise environments.

• Solid background in cross-functional project management, including planning, execution and stakeholder reporting.

• Proven ability to lead strategic initiatives from concept through to successful delivery.

• Proficient in interpreting data, metrics and KPIs to inform decisions and measure success.

• Skilled in data analysis and critical thinking to evaluate options and guide decision-making.

• Strong skills in communication, documentation and presenting to diverse audiences.

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Engagement Manager to join their team in Virginia on a contract basis. The successful candidate will oversee end-to-end ServiceNow deployments, ensuring smooth execution, proactive risk management and consistently high customer satisfaction.


Responsibilities

• Oversee the full lifecycle of ServiceNow engagements, including strategy, design, training and implementation.

• Serve as the primary point of contact for clients, delivering regular updates, resolving issues and escalating when needed.

• Partner with Sales to develop and manage project change requests (PCRs) and Statements of Work (SOWs).

• Lead cross-functional teams, driving project success through proactive scope, risk and expectation management.

• Foster strong client relationships through consistent communication and transparent status reporting.

• Ensure adherence to defined roles, responsibilities and compliance standards across project teams.

• Manage and maintain deployment records in the ServiceNow Partner Portal.

• Capture and submit Customer Success Stories (CSS) based on post-deployment client feedback.

Skillset

• US Citizenship with ability obtain Public Trust or higher clearance.

• Master’s degree in Computer Science, Software Engineering or similar.

• Minimum of 5 years' experience in Engagement Management, preferably within a consulting environment.

• Proven track record in deploying SaaS and ITIL-based solutions.

• In-depth understanding of the ServiceNow platform and established project management practices.

• Familiarity with MSP frameworks and Domain Separation architecture.

• ITIL® v3 Certification is required. ServiceNow Administrator and Implementation Specialist certifications are a plus.

• Exceptional leadership, communication and presentation abilities

• Experience managing cross-functional and geographically distributed technical teams.

Job Title: ServiceNow Lead Developer (Contract)
Location: Remote (European Union)
Duration: 8 hours per week initially and can extend
Job Type: Contract


Our client, a global tech organization, are hiring  an experienced ServiceNow Lead Developer to join their team for a contract position. The ideal candidate will have a strong background in ServiceNow development, with a particular focus on UI/UX design, Service Portal, and Employee Centre. The successful candidate will also lead and host workshops, providing guidance to team members and stakeholders on best practices for the ServiceNow platform.


Responsibilities

• Lead the design, development and implementation of ServiceNow applications and modules, including Service Portal and Employee Centre.
• Collaborate with cross-functional teams to create engaging, user-friendly and effective interfaces for ServiceNow applications.
• Build and customize Service Portal widgets, themes and pages, ensuring they meet the needs of the business while maintaining a seamless user experience.
• Leverage ServiceNow’s Employee Centre to streamline employee interactions, creating intuitive and efficient solutions for various internal services.
• Host and lead workshops for internal teams and business stakeholders to share ServiceNow development knowledge, best practices and platform features.
• Work closely with business analysts, project managers, and other stakeholders to gather requirements, manage expectations and deliver solutions that align with organizational needs.
• Provide ongoing support for ServiceNow implementations, including troubleshooting and resolving technical issues, and ensuring smooth operations.
• Stay up to date with the latest trends and best practices in ServiceNow development, UI/UX, and service delivery, and suggest improvements to optimize workflows and user experience.

Skillset

• 5+ years of experience in ServiceNow development, with a strong focus on Service Portal, Employee Center, and UI/UX design.
• Advanced knowledge of ServiceNow platform (Scripting, APIs, Service Portal widgets, and themes).
• Strong experience with UI/UX principles and design for web and mobile applications.
• Familiarity with ServiceNow’s Employee Center and its configuration.
• Proficient in HTML, CSS, JavaScript, and AngularJS.
• Experience with integrations and custom applications within ServiceNow.
• Demonstrated ability to lead workshops, training sessions, and knowledge-sharing activities.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• ServiceNow Certified Application Developer (CAD) or equivalent certifications are preferred.
• Strong troubleshooting skills and the ability to think critically to solve complex problems.

Our client, an elite ServiceNow Consulting partner, are hiring a Customer Support Representative to join the team in Maryland on a contract basis. The successful candidate will play a key role in managing the onboarding and offboarding processes for employees, ensuring that system access is granted and revoked promptly.


Responsibilities

• As the Customer Support Representative, you will oversee and document employee lifecycle processes, ensuring timely provisioning of system access and distribution of equipment.

• Review and submit system access forms to ensure employees receive the appropriate access.

• Ensure system access is promptly revoked upon employee termination and update relevant documentation.

• Collaborate with scrum teams to schedule and manage Authorized Service Interruptions (ASI), minimizing operational disruptions.

• Maintain accurate and secure records that adhere to organizational and regulatory standards.

• Manage IT Service Management systems and track workflows using Jira.

• Work closely with scrum teams, managers, and stakeholders to ensure tasks are completed on time and operations run smoothly.

• Assist in defining and optimizing processes to streamline project tasks and keep management informed on progress.

Skillset

• U.S. Citizenship with an active DoD Secret clearance is mandatory.

• Master’s/Bachelor's degree with a minimum of three years of relevant experience.

• Proven experience with onboarding/offboarding candidates and managing system access.

• Familiarity with project task dependencies, risks, and mitigation strategies.

• Strong written and verbal communication skills for effective collaboration with teammates, management and customers.

• Excellent organizational and task management skills with strong attention to detail.

• Knowledge of AWS and proficiency in the Microsoft Office suite.

• Strong customer service skills and the ability to address client/employee concerns.

• A continuous learner with an interest in new tools, systems and industry best practices.

Interested? Apply Now!

Our client, an established IT Services company, are hiring a Senior ServiceNow Configuration Manager to join the team in Virginia on a contract basis. The successful candidate will play a key role in the Operations, Sustainment, Maintenance, Repair and Defense of projects within the DoD industry.  


Responsibilities

• As the ServiceNow Subject Matter Expert, you will everage extensive expertise in Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), and Order Management Telecommunications (OMT) modules.

• Support the setup, configuration, and deployment of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.

• Assist in designing, creating, and maintaining ServiceNow Forms, Reports, Views, Workflows, Groups, and Roles.

• Improve and maintain Dashboards and reporting, including managing scheduled reports.

• Architect and integrate ServiceNow with other platforms like Elastic, Netcool, Kafka, etc.

• Collaborate with the ServiceNow development team to ensure solutions align with business requirements.

• Configure ServiceNow features to optimize operational workflows.

• Support business process re-engineering efforts by transitioning ticketing and order management into ServiceNow.

• Analyze unstructured and semi-structured customer data to enhance network performance and customer experience.

• Engage with customers to resolve technical challenges, issues, and conflicts.

Skillset

• Must possess an active DoD Secret Security Clearance at the time of hire

• Ability to obtain a DoD Top Secret clearance

• Security+ certification (or equivalent DoD 8570 IAT II certification) must be acquired within 14 days of employment start date

• Bachelor's or Master's degree in Systems Engineering, Computer Science, Information Systems, or similar.

• Over 5 years of hands-on experience in ServiceNow setup, configuration and maintenance.

• At least 2 years of direct experience with ServiceNow Telecommunications modules.

• Understanding of ITIL principles or ITIL certification.

• Proven experience in designing and implementing data-driven operational solutions in a DoD environment.

• Experience with JIRA, Git, and Confluence.

• Experience with ServiceNow applications, including TSM, TNI, TSOM, and OMT modules.

Interested? Apply Now!