ServiceNow Architect Jobs

Our client, a global technology organization, is hiring an experienced ServiceNow CSM Architect to join their team remotely on a contract basis. The successful candidate will play a key role in supporting a complex ServiceNow transformation, working closely within a fast-paced environment while balancing technical delivery with strategic business objectives.


Responsibilities

• Lead the end-to-end architecture and solution design for enterprise-scale ServiceNow CSM implementations.

• Collaborate closely with business stakeholders, process owners and delivery teams to deliver scalable, efficient and business-aligned solutions.

• Advise on the effective use of out-of-the-box ServiceNow functionality and platform best practices.

• Assess solution feasibility and provide strategic recommendations aligned with technical and business requirements.

• Define, lead and oversee Proof of Concepts (PoCs), with occasional hands-on involvement where necessary.

• Provide architectural governance and oversight across multiple projects, programs and business streams.

• Support the deployment of solutions across various Lines of Business, each with unique operational requirements.

• Ensure all solutions align with broader enterprise architecture standards and strategic business priorities.

Skillset

• Demonstrated experience working as a ServiceNow Solution Architect within complex enterprise-scale environments.

• Strong expertise across ServiceNow CSM, with particular focus on Case Management, Complaint Management and PCSO.

• Solid understanding of ServiceNow platform architecture, design principles and best practices.

• Previous hands-on ServiceNow development experience, progressing into architecture and solution leadership roles.

• Proven ability to manage multiple concurrent workstreams and engage effectively with diverse stakeholder groups.

• Strong knowledge of enterprise integration approaches and scalable solution design.

• Excellent communication and senior stakeholder management skills.

• Ability to challenge constructively while delivering practical, solution-oriented recommendations.

• Strong leadership, strategic thinking and thought leadership capabilities.

• Experience supporting or delivering large-scale digital transformation programmes.

Our client, a global technology organization, is hiring an experienced ServiceNow Gen AI Architect to join their team remotely on a contract basis. The successful candidate will play a key role in leading the architecture, design and delivery of AI-enabled solutions across the ServiceNow platform, while helping enterprise organizations adopt emerging Generative AI capabilities to enhance operational efficiency and accelerate business transformation.


Responsibilities

• Lead the end-to-end architecture, design and deployment of Generative AI solutions across the ServiceNow platform.

• Design and implement scalable AI-driven workflows across key ServiceNow modules including ITSM, CSM, HRSD and SecOps.

• Provide expert guidance to customers on AI governance, security, compliance and risk management frameworks.

• Support the development, implementation and ongoing optimization of AI Control Tower initiatives.

• Work closely with business stakeholders, technical teams and leadership to identify AI use cases and define transformation roadmaps.

• Integrate ServiceNow with external AI platforms, LLM technologies, APIs and wider enterprise systems.

• Establish and promote best practices across automation, workflow orchestration, platform scalability and data management.

• Provide technical leadership and mentorship across architecture, engineering, development and delivery functions.

• Support solution workshops, technical discovery sessions and customer strategy discussions throughout the project lifecycle.

• Ensure AI-enabled solutions are aligned with enterprise architecture standards, business objectives and regulatory requirements.

Skillset

• Proven experience working as a ServiceNow Architect, Solution Architect or in a similar senior technical leadership role.

• Hands-on expertise with ServiceNow AI capabilities, including Generative AI, intelligent automation and workflow orchestration.

• Demonstrated experience designing, architecting and delivering enterprise-scale ServiceNow solutions across complex environments.

• Strong knowledge of AI governance, cybersecurity, compliance and risk management frameworks.

• Experience integrating ServiceNow with third-party platforms, enterprise applications and API-driven environments.

• ServiceNow Certified Technical Architect (CTA), CIS certifications or other relevant ServiceNow accreditations is a bonus.

• Experience working within regulated industries such as financial services, insurance, healthcare or the public sector is a plus.

• Exposure to AI Control Tower, Now Assist and emerging agentic AI frameworks within enterprise environments.

• Solid understanding of ITSM processes and enterprise workflow design best practices.

• Excellent communication, stakeholder management and client-facing consulting skills.

• Perform feasibility studies and assess business and technical impacts.
• Evaluate existing processes, CMDB maturity, data quality, and current tooling environment.
• Design and recommend an appropriate integration approach.
• Advise on security considerations and overall solution architecture.
• Produce high-level solution and platform design documentation.
• Provide strategic roadmap recommendations and stakeholder guidance.
• Collaborate closely with both business and technical stakeholders throughout the engagement.

• Extensive hands-on experience with ServiceNow Hardware Asset Management (HAM).
• Strong background in ServiceNow solution architecture and/or technical delivery.
• In-depth knowledge of integrations, CMDB, and ServiceNow security frameworks.
• Demonstrated experience delivering assessment-led and advisory engagements.
• Senior-level consulting experience with strong stakeholder management and client-facing communication skills.
• Capable of working autonomously while providing strategic and technical direction.
• Experience operating within complex enterprise ServiceNow environments.
• Ability to effectively communicate across both functional and technical teams.
• ServiceNow certifications in HAM, ITAM or related modules is a big plus.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow Solutions Architect - HRSD
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. The successful candidate will drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.


Responsibilities

• Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.

• Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.

• Translate business requirements into scalable and maintainable HRSD architecture and configurations.

• Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.

• Provide technical and functional guidance to development teams and business process consultants.

• Support governance, change management, and platform optimization initiatives.

Skillset

• 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.

• Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.

• Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.

• Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).

• Excellent communication, documentation, and stakeholder management skills.

• ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

Eligibility: Must be US Citizen or Green Card holder. No third parties.