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Our client, an innovator in the logistics sector, is hiring a Principal ServiceNow Solution Architect to join the team in Arizona. The successful candidate will lead high-impact ServiceNow engagements across enterprise customers, as well as work closely with sales, delivery and customers to shape complex ServiceNow solutions, lead workshops and demos, and drive deals from early vision through to execution.
Responsibilities- Lead solution design, architecture and advisory across ServiceNow engagements.
- Run client workshops, demos and vision sessions.
- Partner with sales/delivery to scope deals, build SOWs and close opportunities.
- Act as a senior SME across ServiceNow and support go-to-market efforts.
- Build strong client relationships and drive long-term value.
Skillset- At least 10 years in solution architecture / pre-sales / delivery of complex tech solutions.
- Strong ServiceNow expertise across multiple modules.
- Experience leading enterprise sales cycles and stakeholder engagement.
- Commercial mindset with a track record of winning and delivering work.
- Strong communication and leadership skills.
Benefits- Salary: $159k – $230k DOE
- 25% bonus.
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Our client, a global technology leader, is hiring a ServiceNow Technical Product Manager to join their team in Virginia on a 6 month contract. The successful candidate will support Customer Journeys with a strong focus on execution, solutioning and delivery, while helping to accelerate planning and ensure seamless releases.
Responsibilities-
Deliver L1/L2 solutioning on the ServiceNow platform, supporting scalable and efficient implementations.
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Partner with architects and designers to refine requirements and assess technical feasibility.
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Convert PRDs into clear, structured user stories with defined acceptance criteria and UX considerations.
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Define end-to-end user experience requirements, including edge cases and interaction flows.
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Maintain a high-quality backlog, ensuring stories are prioritized, refined and ready for development.
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Track delivery progress and proactively engage with engineering teams to ensure timely execution.
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Develop low- to mid-fidelity prototypes using Figma and AI-assisted tools to accelerate design alignment.
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Translate business needs into wireframes and interactive mockups for rapid stakeholder feedback.
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Lead UAT activities, validating feature outcomes and ensuring readiness for release.
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Support post-go-live stabilization, including incident triage, tracking and performance reporting.
Skillset-
At least 4 years of experience as a Technical Product Manager or in a similar role within SaaS or enterprise platforms.
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Hands-on experience with ServiceNow, including the ability to solution complex requirements.
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Strong capability to translate PRDs into clear, actionable user stories, including end-to-end UX flows.
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Proficiency in Figma and/or AI-assisted design tools (e.g. Claude) for prototyping and mock-ups.
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Demonstrated expertise in backlog management and delivery tracking.
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Familiarity with Agile delivery tools such as Jira or ServiceNow Agile.
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Excellent communication skills, with the ability to distil complex concepts into clear insights.
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Experience supporting hypercare and post-release environments.
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Exposure to Customer Success workflows or ServiceNow CSP modules is a plus.
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Experience leveraging AI tools to rapidly prototype and iterate on features.
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Our client, a leader in the tech industry, is hiring a ServiceNow UI Builder to join their Frankfurt team part-time on a six-month contract. The successful candidate will play a key role in supporting a follow-on project within the Now Agent RSM/RTM stream, with a strong focus on delivering high-quality solutions for the Now Agent App.
Responsibilities-
Lead UIBuilder development, taking full ownership of designing and delivering complex, high-quality solutions independently.
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Define, implement and oversee the end-to-end technical architecture for the Now Agent App, ensuring scalability, performance and long-term maintainability.
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Work collaboratively across multiple streams, components and stakeholders to drive seamless, aligned delivery.
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Develop and manage integration strategies with third-party tools, ensuring flexibility and alignment with the overall solution architecture.
Skillset-
Proven track record operating at Principal or Senior Technical Consultant level.
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Strong hands-on expertise in UIBuilder is essential.
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Demonstrated ability to independently design and deliver complex UIBuilder solutions.
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Experience defining and overseeing end-to-end solution architecture.
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Excellent stakeholder management and cross-functional coordination skills.
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Experience designing integration architectures involving third-party systems.
Contract Details-
Hours: 20 hours per week
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Duration: Until September
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Start Date: Immediate
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Senior ServiceNow Technical Lead – SAM (Financial Services)
Location: France
Contract: Up to 5 years
Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.
Responsibilities- Lead workshops, guide stakeholders and shape platform design.
- Build solution components, oversee technical delivery and conduct peer reviews.
- Maintain HLD/architecture docs and write clear technical stories.
- Deliver demos and support UAT to capture feedback.
Skillset- ServiceNow SAM Implementation Specialist certified.
- Extensive hands-on experience with ITAM/SAM modules.
- Proven track record as a Technical Lead / Principal Consultant.
- Strong platform architecture, design and best-practice expertise.
- Skilled at workshops, demos, UAT support and high-quality story writing.
- Experience in financial services or regulated industries is a plus.
Please reach out to ailsa@alldus.com with your latest CV for more information. -
Location: France
Contract: Up to 5 years
Our client, an established IT Consulting firm, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in the financial services sector. The successful candidate will lead workshops, design solutions, build key components and ensure platform excellence end-to-end.
Responsibilities- Lead workshops, guide stakeholders and shape platform design.
- Build solution components, oversee technical delivery and conduct peer reviews.
- Maintain HLD/architecture docs and write clear technical stories.
- Deliver demos and support UAT to capture feedback.
Skillset- ServiceNow SAM Implementation Specialist certified.
- Extensive hands-on experience with ITAM/SAM modules.
- Proven track record as a Technical Lead / Principal Consultant.
- Strong platform architecture, design and best-practice expertise.
- Skilled at workshops, demos, UAT support and high-quality story writing.
- Experience in financial services or regulated industries is a bonus.
Please reach out to ailsa@alldus.com with your latest CV for more information. -
Our client, a leading IT Consulting organization, is hiring a ServiceNow Technical Architect to join their team in Maryland. The successful candidate will act as a subject matter expert across a range of internal and client-facing projects, delivering technical leadership and architectural guidance for the ServiceNow platform.
Responsibilities-
Serve as the Enterprise Architect across a range of technologies, with a primary focus on the ServiceNow platform.
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Perform code reviews to ensure solutions align with best practices and established platform standards.
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Provide technical guidance and architectural direction for ServiceNow implementations and platform enhancements.
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Act as a subject matter expert for both the company’s clients and the internal ServiceNow development team.
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Produce high-level estimates and work breakdown structures to support ServiceNow project planning and delivery.
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Work closely with the development team to present and demonstrate potential technical solutions where required.
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Identify opportunities to enhance, optimize and streamline the overall ServiceNow platform.
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Offer advice and oversight on platform security, ensuring strong governance and best-practice security standards are maintained.
Skillset-
U.S. Citizenship is required.
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Bachelor’s degree in Computer Science or a related field.
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At least 5 years of experience developing on the ServiceNow platform, ideally within medium to large enterprise environments.
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Minimum of 7 years of application development experience, including working with SDLC methodologies and Agile/Scrum frameworks.
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Certifications in ITIL Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist.
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Strong background in developing scalable custom applications and solutions.
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Experience with JavaScript and open-source technologies.
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Comprehensive knowledge of technical implementations across multiple ServiceNow modules.
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Solid understanding of networking principles and infrastructure best practices.
- Demonstrated ability to lead and collaborate within a team, providing technical guidance and mentorship where needed.
Benefits- Salary: Circa. $200k
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ServiceNow Architect - HRSD
Location: Remote (potential onsite presence for workshops)
Start: Immediate, aligned with a 2-week launch rhythm
Capacity: 16 hours per week
Our client, a global tech organization, is hiring a ServiceNow Architect with expertise in HR Service Delivery (HRSD) to join the team remotely on a part-time contract. The successful candidate will drive technical discovery and delivery for HRSD use cases, from shaping, designing and implementing scalable, enterprise-ready solutions.
Responsibilities-
Conduct technical discovery for HRSD use cases.
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Design and document architectural concepts and target architectures.
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Define and record architectural decisions and design rationales.
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Provide technical guidance throughout use case implementation.
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Translate business requirements into user stories and technical backlog items.
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Work closely with the delivery team to support seamless execution.
Skillset-
Strong experience in HRSD architecture and solution design.
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Proven ability to lead technical discovery and architecture definition.
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Hands-on experience working closely with implementation teams and stakeholders.
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Ability to bridge business requirements with technical execution.
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ServiceNow Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract
Our client, an Elite ServiceNow Partner, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a six-month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the ServiceNow platform across the United States.
Responsibilities-
Analyze US business requirements and translate them into optimized ServiceNow FSM workflows.
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Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.
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Develop detailed process maps, documentation and functional specifications.
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Recommend strategic ServiceNow FSM configurations and automation approaches aligned with business goals.
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Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US field service teams.
Skillset-
Minimum of 5 years of hands-on experience with ServiceNow FSM and business process consulting.
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ServiceNow Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.
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Strong understanding of field service lifecycle workflows and industry best practices.
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Excellent analytical, documentation and stakeholder engagement skills.
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Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
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Our client, a Digital Transformation consulting firm, are hiring a CMDB Architect (ServiceNow ITOM) to join the team on a short-term contract in Bavaria, Germany. The successful candidate will be responsible to lead the design and implementation of an enterprise CMDB within a Telco Environment.
Responsibilities-
Lead the architecture, design and implementation of the ServiceNow CMDB.
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Define the overall approach, make key design decisions and review/validate deliverables from third-party vendors.
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Implement selected CMDB components to demonstrate best practices.
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Ensure a high-quality, sustainable CMDB aligned with operational IT needs.
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Align CMDB design with ITSM/ITOM processes and stakeholders.
Skillset-
Extensive hands-on experience with ServiceNow CMDB implementations in large-scale environments.
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Certification in ServiceNow Certified System Administrator (CSA), ServiceNow CIS – CMDB or Discovery is required. ITIL v4 Foundation is a big plus.
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Strong expertise in CMDB architecture & CI data modeling (classes, relationships, dependencies, service hierarchies).
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Proven track record in multi-source CMDB integration, consolidation, and complex reconciliation.
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Strong knowledge of Discovery (schedules, patterns, credentials), Service Mapping (topologies, business service views), CMDB Health (dashboards, reconciliation rules, normalization) and CSDM v4/v5.
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Integration expertise e.g.MID Server, REST APIs, Import Sets, Integration Hub.
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Understanding of ITSM/ITOM touchpoints (Incident, Change, Problem, Request, Asset).
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Fluent English (spoken and written).
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Background in telecommunications or network infrastructure is a bonus.
Interested? Apply via the link below or contact ailsa@alldus.com for more details. -
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Our client, a ServiceNow-focused organization, is hiring a hands-on VP of Implementation & Support to join the team in Indianapolis, Indiana. The successful candidate will take a hands-on role in leading customer implementations while growing and optimizing the implementation and support organization, which will shape the customer experience, deliver exceptional results and drive enterprise growth.
Responsibilities-
Lead end-to-end customer implementations, from initial discovery through go-live and early operational stability.
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Build, mentor and manage the Implementation & Support team, promoting a culture of excellence and high performance.
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Develop and execute scalable implementation and support strategies that drive enterprise growth.
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Facilitate discovery sessions and translate business requirements into robust, scalable ServiceNow solutions.
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Architect and oversee complex ServiceNow implementations, including workflows, integrations, data migrations and customizations.
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Create and continuously refine delivery playbooks, methodologies, templates and processes to accelerate time-to-value.
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Act as the executive escalation point for implementation and support challenges, ensuring timely resolution and transparent customer communication.
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Collaborate closely with Product, Engineering, QA and Sales to ensure delivery readiness, smooth handoffs and continuous improvement.
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Stay up to date with ServiceNow platform capabilities and releases, incorporating new features and best practices into all delivery processes.
Skillset-
At least 10 years of experience in enterprise software implementation, consulting or technical delivery.
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Minimum of 5 years of hands-on experience implementing ServiceNow in enterprise environments.
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Demonstrated success in personally leading complex, high-impact implementations.
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Strong technical expertise across ServiceNow, including architecture, scripting, Flow Designer and Integration Hub.
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Proven experience with integrations, data migrations, and connecting enterprise systems.
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Exceptional discovery, planning, and customer-facing skills.
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Operationally minded, with a proactive approach to problem-solving, risk management, and continuous improvement.
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Experience working within Agile or iterative delivery models.
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ServiceNow certifications: CSA required; CIS and/or CAD highly desirable.
Benefits-
Salary: $175k – $200k DOE
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Comprehensive benefits package.
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ServiceNow Platform Architect - German Fiber Telco
Contract: Feb 2026 - 30 Jun 2026
Our client, a Digital Transformation consulting company, are hiring a ServiceNow Platform Architect & Platform Owner to join the team in Bavaria, Germany on a contract basis until the end of June. The successful candidate will drive the strategy, architecture and operational management of the ServiceNow platform within a fiber telecommunications provider’s OSS (Operations Support Systems) landscape.
Responsibilities-
Own and evolve the ServiceNow platform roadmap and target architecture.
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Define and enforce platform architecture, development and integration standards.
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Lead integrations and automations across core OSS processes (Assurance, Fulfillment, Rollout.
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Manage releases, environments and CI/CD pipelines.
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Ensure platform governance, security, performance and operational stability.
Skillset-
Deep ServiceNow architecture experience including modules, data models, security, CI/CD and integrations.
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Hands-on development skills (JavaScript, Flow Designer, IntegrationHub, ATF).
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Telecommunications / OSS experience.
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Knowledge of OMT, TNI, FSM or other scalable OSS systems is highly desirable.
Interested? Apply via the link below or contact ailsa@alldus.com for more details. -
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Our client, an established IT Services & Consulting organization, is hiring an experienced Solutions Architect with skills in ServiceNow CSM (Customer Service Management) to join the team in New York. The successful candidate will provide architectural leadership across ServiceNow implementations, mentor technical teams and help drive successful customer outcomes through best-practice design and delivery.
Responsibilities-
Own the architectural vision and technical delivery for large-scale ServiceNow implementations from concept through to completion.
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Establish, govern and evolve solution architectures that align with customer needs, industry best practices and organizational standards.
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Architect, build and oversee integrations between ServiceNow and a wide range of third-party systems.
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Serve as a trusted technical authority for customers, providing guidance on complex design decisions and enabling successful platform adoption.
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Plan and lead technical workshops, architecture reviews and customer-facing presentations.
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Provide technical leadership and mentoring to junior and mid-level team members.
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Review and assure solution designs, configurations, and code to ensure high standards of quality, performance, and security.
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Drive continuous improvement across delivery approaches, architectural standards, and reusable technical assets.
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Support and influence product development initiatives through architectural leadership and innovation across the ServiceNow platform.
Skillset-
Demonstrated experience leading the architectural design and technical development of large-scale enterprise solutions, preferably within a ServiceNow environment.
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At least two Certified Implementation Specialist certifications or similar.
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Proven capability in designing, building and delivering integrations between ServiceNow and third-party applications.
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A strong track record of advising customers through complex technical challenges and enabling successful platform adoption.
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Experience delivering customer-facing workshops, technical deep dives, and formal presentations.
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In-depth knowledge of the ServiceNow platform and its core product offerings.
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Excellent analytical, leadership, and communication skills, with the ability to influence both technical and non-technical stakeholders.
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Ability to design, document, and support complex solution architectures and system integrations.
Benefits-
Salary: $180k - $200k DOE
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Strong benefits package.
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Our client, an established IT Services & Consulting organization, is hiring an experienced Solutions Architect with expertise in ITOM (IT Operations Management) to join the team in New York. The successful candidate will lead the architectural design and technical delivery of large-scale ServiceNow implementations, from shaping their platform strategy, designing complex integrations, and guiding customers through technical decision-making and product adoption.
Responsibilities-
Lead the architectural design and delivery of complex, enterprise-scale ServiceNow solutions.
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Design, implement and maintain integrations between ServiceNow and third-party systems.
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Act as a trusted technical advisor, providing expert guidance on complex challenges and platform adoption.
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Plan, facilitate and lead technical workshops and customer-facing presentations.
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Produce and maintain high-quality technical designs and architectural documentation.
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Mentor and develop junior team members, supporting both technical capability and professional growth.
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Champion industry best practices, delivery methodologies and ServiceNow platform standards.
Skillset-
Proven experience leading architectural design and development for large-scale initiatives, preferably within a ServiceNow environment.
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A minimum of two Certified Implementation Specialist certifications or similar.
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Proven capability in designing and delivering integrations between ServiceNow and external systems.
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Strong track record of guiding customers through complex technical discussions and platform adoption.
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Experience delivering workshops, presentations and technical sessions for a range of stakeholders.
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In-depth knowledge of the ServiceNow platform and its core solutions.
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Ability to design, document, and maintain complex technical architectures and integrations.
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Demonstrated experience mentoring and developing junior team members.
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Excellent analytical, leadership and communication skills.
Benefits-
Salary: $180k - $200k DOE
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Strong benefits package.
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ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months
Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.
Responsibilities-
Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.
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Provide technical and functional guidance across CSM and SOM modules.
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Translate business and process requirements into scalable ServiceNow configurations.
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Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.
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Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.
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Collaborate with business stakeholders, product owners, and technical teams across Europe.
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Support solution design decisions and ensure alignment with enterprise architecture.
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Contribute to documentation, knowledge transfer and solution handover.
Skillset-
Senior-level experience as a ServiceNow Consultant.
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ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.
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Strong hands-on experience with Customer Service Management (CSM).
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Proven experience with Sales and Order Management (SOM).
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Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.
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Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).
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Ability to translate business requirements into technical solutions.
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Experience working in distributed / remote teams.
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Strong communication and stakeholder management skills.
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Experience in telecom, utilities or complex service-provider environments is a bonus.
Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further. -
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ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.
Responsibilities- Configure and customize ServiceNow CSM applications.
- Develop workflows, UI policies, scripts and integrations.
- Ensure platform performance, security and scalability.
- Collaborate with process consultants and architects to deliver robust solutions.
Skillset- ServiceNow certifications: CAD, CSA, CIS CSM.
- Strong experience with ServiceNow CSM development and configuration.
- Hands-on knowledge of integrations and scripting within ServiceNow.
- Ability to troubleshoot technical issues quickly and effectively.
