ServiceNow Architect Jobs

ServiceNow HRSD Architect
Location: Germany (Energy Sector Client)
Duration: 6 months
Engagement: Full-time or Part-time considered


Our client, a global Digital Transformation consulting firm, are hiring an experienced ServiceNow HRSD Architect to support a large energy provider in Germany. This is a 6-month engagement where you will play a key role in the architecture, design and delivery of a ServiceNow HRSD solution, working closely with the Project Manager and end customer stakeholders.


Responsibilities

• Lead the architecture and design of the ServiceNow HRSD solution.

• Collaborate with the Project Manager and customer stakeholders to ensure successful project delivery.

• Provide architectural guidance and best practice recommendations.

• Translate business requirements into scalable and sustainable technical solutions.

• Oversee solution design documentation and ensure alignment with platform standards.

• Support implementation activities and provide technical leadership throughout the project lifecycle.

Skillset

• Minimum 5 years’ experience in a ServiceNow Architecture role.

• Strong expertise in ServiceNow HRSD (Human Resources Service Delivery).

• Proven experience delivering ServiceNow solutions in complex enterprise environments.

• Strong stakeholder management and communication skills.

• Ability to work collaboratively with business and technical teams.

ServiceNow Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an Elite ServiceNow Partner, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a six-month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the ServiceNow platform across the United States.


Responsibilities

• Analyze US business requirements and translate them into optimized ServiceNow FSM workflows.

• Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.

• Develop detailed process maps, documentation and functional specifications.

• Recommend strategic ServiceNow FSM configurations and automation approaches aligned with business goals.

• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US field service teams.

Skillset

• Minimum of 5 years of hands-on experience with ServiceNow FSM and business process consulting.

• ServiceNow Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.

• Strong understanding of field service lifecycle workflows and industry best practices.

• Excellent analytical, documentation and stakeholder engagement skills.

• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.

ServiceNow CMDB Consultant
Location: Zurich (Hybrid)
Start: March 2026
Contract Type: Freelance
Languages: German and English


Our client, an Elite ServiceNow Partner, is hiring a German-speaking ServiceNow CMDB Consultant to join their team in Zurich, Switzerland on a freelance contract. The successful candidate will focus on designing, stabilizing and governing a scalable CMDB landscape within a complex enterprise environment.


Responsibilities

• Design and implement ServiceNow CMDB solutions aligned with the Common Service Data Model (CSDM).

• Analyze, structure and stabilize existing CMDB environments.

• Define, establish and embed CMDB governance, including roles, responsibilities and operating models.

• Plan, conduct and moderate workshops with both business and IT stakeholders.

• Translate functional and business requirements into scalable technical CMDB and Discovery architectures.

• Provide expertise across related ServiceNow domains, including ITSM, SPM and Discovery.

Skillset

• Fluent in German and English.

• At least 5 years of hands-on experience delivering ServiceNow CMDB / CSDM initiatives.

• Strong, in-depth expertise in CMDB, CSDM, CI modelling, and identification & reconciliation.

• Demonstrated track record in large-scale enterprise transformation programs.

• Excellent communication, stakeholder management and workshop facilitation skills.

• Solid understanding of ITIL-based service management processes.

• Preferred Certifications: ServiceNow CIS – CMDB, CIS – Discovery, CSA, CAD, and ITIL 4 Foundation (or higher).

ServiceNow Architect (DHS Cleared)
Clearance: Active DHS clearance (or any clearance recognized under Department of Homeland Security)
Contract: 12-month contract
Rate: $150/hr (billable)


Our client, an IT Services and Consulting firm, is hiring an experienced ServiceNow Architect to support a high-profile U.S Federal Government program. This position demands extensive ServiceNow architecture experience, prior government exposure and the confidence to navigate complex federal environments.


Responsibilities

• Serve as a cross-platform ServiceNow Architect, providing end-to-end technical leadership across the platform.

• Design and guide scalable ServiceNow solutions aligned with DHS (Department of Homeland Security) and TSA (Transportation Security Administration) standards.

• Collaborate closely with government stakeholders and delivery teams to inform and drive architectural decisions.

• Ensure strong platform governance, security and compliance within a federal environment.

• Provide hands-on architectural leadership across multiple ServiceNow modules.

Skillset

• Active DHS clearance, or a clearance that is transferable or recognized under DHS.

• Demonstrated experience supporting DHS or other U.S. federal government agencies.

• Strong ServiceNow architecture experience across multiple modules and platform capabilities.

• Comfortable operating within structured and highly regulated government environments.

• Confident and effective communicator with a credible, authoritative presence.

• A seasoned professional able to navigate complex programs with minimal oversight.

• Experience delivering work within highly regulated federal initiatives.

ServiceNow Platform Architect - German Fiber Telco
Contract: Feb 2026 - 30 Jun 2026


Our client, a Digital Transformation consulting company, are hiring a ServiceNow Platform Architect & Platform Owner to join the team in Bavaria, Germany on a contract basis until the end of June. The successful candidate will drive the strategy, architecture and operational management of the ServiceNow platform within a fiber telecommunications provider’s OSS (Operations Support Systems) landscape.


Responsibilities

• Own and evolve the ServiceNow platform roadmap and target architecture.

• Define and enforce platform architecture, development and integration standards.

• Lead integrations and automations across core OSS processes (Assurance, Fulfillment, Rollout.

• Manage releases, environments and CI/CD pipelines.

• Ensure platform governance, security, performance and operational stability.

Skillset

• Deep ServiceNow architecture experience including modules, data models, security, CI/CD and integrations.

• Hands-on development skills (JavaScript, Flow Designer, IntegrationHub, ATF).

• Telecommunications / OSS experience.

• Knowledge of OMT, TNI, FSM or other scalable OSS systems is highly desirable.

Interested? Apply via the link below or contact ailsa@alldus.com for more details. 

Our client, a Digital Transformation consulting firm, are hiring a CMDB Architect (ServiceNow ITOM) to join the team on a short-term contract in Bavaria, Germany. The successful candidate will be responsible to lead the design and implementation of an enterprise CMDB within a Telco Environment. 


Responsibilities

• Lead the architecture, design and implementation of the ServiceNow CMDB.

• Define the overall approach, make key design decisions and review/validate deliverables from third-party vendors.

• Implement selected CMDB components to demonstrate best practices.

• Ensure a high-quality, sustainable CMDB aligned with operational IT needs.

• Align CMDB design with ITSM/ITOM processes and stakeholders.

Skillset

• Extensive hands-on experience with ServiceNow CMDB implementations in large-scale environments.

• Certification in ServiceNow Certified System Administrator (CSA), ServiceNow CIS – CMDB or Discovery is required. ITIL v4 Foundation is a big plus.

• Strong expertise in CMDB architecture & CI data modeling (classes, relationships, dependencies, service hierarchies).

• Proven track record in multi-source CMDB integration, consolidation, and complex reconciliation.

• Strong knowledge of Discovery (schedules, patterns, credentials), Service Mapping (topologies, business service views), CMDB Health (dashboards, reconciliation rules, normalization) and CSDM v4/v5.

• Integration expertise e.g.MID Server, REST APIs, Import Sets, Integration Hub.

• Understanding of ITSM/ITOM touchpoints (Incident, Change, Problem, Request, Asset).

• Fluent English (spoken and written).

• Background in telecommunications or network infrastructure is a bonus.

Interested? Apply via the link  below or contact ailsa@alldus.com for more details. 

ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – HRSD is a bonus.

Our client, a global leader in the FinTech industry, is hiring a ServiceNow Consultant to join the team on a contract basis in Bayern, Germany. The successful candidate will be instrumental in delivering the company’s Native ServiceNow SaaS solutions, working closely with stakeholders, cross-functional teams and senior management to ensure projects are executed smoothly and aligned with strategic business goals.


Responsibilities

• Oversee multiple projects from initiation to completion, ensuring alignment with scope, timeline and budget.

• Create and maintain comprehensive project plans, schedules and resource allocations.

• Coordinate deliverables and dependencies across internal teams, vendors and stakeholders.

• Lead meetings independently, capturing business requirements and translating them for technical execution.

• Track and report project progress, risks and issues to stakeholders and senior management.

• Elicit and analyse business requirements through interviews, workshops and documentation.

• Convert business needs into detailed functional specifications and user stories.

• Collaborate with developers, solution architects and QA teams to ensure accurate implementation.

• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Extensive experience in both project management and business analysis.

• Skilled at translating business needs into technical solutions and driving successful execution.

• Confident leading meetings and communicating requirements independently of technical team members.

• Demonstrated success in delivering SaaS or IT projects on time and within scope.

• Completion of CSA training for ServiceNow within 2 months is a big plus.

• Hands-on experience with product demos to enhance understanding and client engagement.

Our client, a global leader in the FinTech industry, is hiring a ServiceNow ITFM Product Manager to join the team on a contract basis in Bayern, Germany. The successful candidate will drive the delivery of their Native ServiceNow SaaS solutions, leveraging a blend of strong project management skills and advanced business analysis expertise.


Responsibilities

• Oversee the planning, execution and successful completion of multiple concurrent projects, ensuring alignment with scope, schedule and budget.

• Create and maintain comprehensive project plans, timelines and resource allocation strategies.

• Coordinate cross-functional teams, vendors and stakeholders to manage deliverables and dependencies.

• Lead meetings and calls confidently, capturing and communicating business requirements without constant technical support.

• Track and report on project progress, risks and issues to senior management and stakeholders.

• Develop and implement communication strategies to keep all stakeholders informed and engaged.

• Elicit and analyse business requirements through interviews, workshops and documentation review.

• Convert business needs into detailed functional specifications and user stories.

• Work closely with developers, solution architects, and QA teams to ensure accurate implementation.

• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Complete ServiceNow CSA (Certified System Administrator) training within the first 2 months.

• Complete all company-specific LMS training for proprietary applications.

• Participate in hands-on product demos, workshops and knowledge-sharing sessions.

• Strong understanding of ServiceNow ITFM and SaaS solutions.

• Excellent analytical and problem-solving skills, with the ability to translate business needs into actionable requirements.

• Exceptional communication and stakeholder management abilities, including leading meetings and workshops.