ServiceNow Architect Jobs

Our client, an IT Services firm driving innovation in the legal industry, are hiring a ServiceNow Project Manager to join the team on a contract basis in Chicago. The successful candidate will oversee the planning, execution and delivery of ServiceNow projects, while also serving as the key point of contact between stakeholders, technical teams and leadership to ensure projects are completed on time, on budget and to specification.


Responsibilities

• Oversee the end-to-end project lifecycle, from requirements gathering through deployment and hypercare.

• Lead project planning, scheduling, resource allocation, issue resolution and risk management.

• Collect and analyse business requirements, translating them into actionable user stories and acceptance criteria.

• Collaborate with developers, architects and administrators on solution design and configuration.

• Facilitate Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming and retrospectives.

• Manage UAT cycles, testing plans, and ensure timely resolution of feedback.

• Ensure projects adhere to ITIL, governance frameworks and ServiceNow best practices.

• Monitor project status, KPIs, and deliverables using JIRA, ServiceNow or equivalent tools.

• Provide clear and timely communication of progress, risks and escalations to leadership and stakeholders.

• Lead change management efforts, including user training and adoption strategies.

Skillset

• At least 5 years of experience in ServiceNow project or program management.

• In-depth understanding of ITSM/ITIL processes and the capabilities of the ServiceNow platform.

• Proven experience leading Agile delivery teams.

• PMP, CSM or ITIL certifications are a big plus.

Our client, a global insurance organization, are hiring a skilled ServiceNow Integrations Engineer to join their team on a contract basis in Illinois. The successful candidate will design, develop, and maintain seamless integrations between ServiceNow and enterprise systems, playing a crucial role in driving automation, workflow connectivity and efficient data exchange across the business.


Responsibilities

• Design, develop and maintain integrations between ServiceNow and enterprise systems such as Azure DevOps and Jira DevOps.

• Enable automated work item creation, CI/CD updates and release workflow management.

• Build bi-directional integrations to synchronise incidents, changes, tasks, stories and sprint metrics.

• Implement Dynatrace integrations for event ingestion, alert normalisation, CMDB enrichment and automated ticket creation.

• Configure and manage Workday integrations for HRSD, user provisioning and lifecycle events.

• Leverage IntegrationHub, Flow Designer, REST/SOAP APIs, MID Server and scripted APIs to deliver tailored integration solutions.

• Design secure, scalable integration architectures following platform best practices and enterprise security standards.

• Develop integration logic for data transformation, normalisation, error handling and retry mechanisms.

• Monitor, troubleshoot and resolve integration issues to ensure reliable system performance.

• Collaborate with architects, developers, HR, DevOps and IT operations teams to support ongoing automation initiatives.

Skillset

• Minimum of 3 years of hands-on experience with ServiceNow integrations.

• CSA certification is mandatory; additional certifications such as CIS-ITSM, CAD, or IntegrationHub is a bonus.

• Strong expertise with REST and SOAP APIs, JSON, XML, OAuth, Basic Auth and token-based authentication.

• Proven track record integrating ServiceNow with Azure DevOps, Jira DevOps, Dynatrace and Workday.

• Proficient in ServiceNow IntegrationHub, Flow Designer, Scripted REST APIs and MID Server configuration.

• Solid understanding of ITSM, ITOM and HRSD processes that support integration use cases.

• Excellent troubleshooting and analytical skills for diagnosing and resolving complex integration issues.

Our client, an IT Services firm specializing in the legal sector, are hiring an experienced ServiceNow Custom Applications Developer to join the team in Chicago on a contract basis. The successful candidate will be responsible for designing, building and deploying bespoke solutions on the ServiceNow App Engine, including the development of workflows, integrations, automation and customised user interfaces that enable key business operations.


Responsibilities

• Design and develop custom applications using App Engine Studio, Flow Designer and scoped application frameworks.

• Create custom tables, data models, workflows, forms and user interface components tailored to business needs.

• Develop application logic for routing, assignment, dispatching and fulfilment processes.

• Author and maintain complex business rules, script includes, client scripts and UI actions.

• Build and manage REST/SOAP integrations with external systems.

• Implement Automated Test Framework (ATF) scenarios to ensure quality and support regression testing.

• Ensure solutions are scalable, secure, maintain platform health and remain upgrade-safe.

• Work closely with product owners and business analysts to gather requirements and translate them into technical designs.

• Provide support for troubleshooting, resolving defects and continuously improving custom applications.

• Maintain comprehensive documentation, architectural diagrams and deployment artefacts.

Skillset

• Minimum of 3 years of ServiceNow development experience, with proven expertise in custom application development.

• Strong skills in JavaScript and ServiceNow scripting.

• Experience with Field Service Management (FSM) concepts, including dispatching, assignment and work order lifecycle, is a plus.

• ServiceNow CSA and CAD certifications are desirable.

Lead Functional Consultant – ServiceNow IRM
Location: Netherlands (Hybrid)
Engagement: Freelance/contract
Contract Duration: 6 months (potential extension based on project needs)


Our client, a leading retail pharmaceutical company in the Netherlands is hiring an experienced Lead Functional Consultant specializing in ServiceNow Integrated Risk Management (IRM). The successful candidate will drive the functional design, implementation and enhancement of ServiceNow IRM capabilities to support enterprise-level governance, risk and compliance (GRC) initiatives.


Responsibilities

• Serve as the functional lead for ServiceNow IRM, acting as the primary liaison between business stakeholders and technical teams.

• Translate business requirements into functional specifications, user stories and solution designs within the ServiceNow IRM framework.

• Lead workshops, requirement-gathering sessions and design reviews with risk, compliance, security and IT stakeholders.

• Configure and enhance IRM modules including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Ensure alignment of the IRM solution with industry best practices, regulatory requirements and internal governance standards.

• Oversee functional testing, UAT support and overall solution quality.

• Collaborate with developers and architects to ensure functional integrity and successful delivery of enhancements and new features.

• Provide expertise in process optimization, workflow design, data modelling and reporting within the IRM ecosystem.

• Deliver documentation including functional designs, process flows, training materials and operational procedures.

• Support change management and user adoption across the business.

Skillset

• Proven experience as a functional consultant or lead within ServiceNow IRM/GRC implementations.

• Strong understanding of governance, risk and compliance processes within enterprise environments.

• Experience delivering end-to-end IRM solutions including requirements gathering, design, configuration and testing.

• Excellent stakeholder management and communication skills, capable of engaging both technical and non-technical audiences.

• Ability to operate independently and lead small teams or workstreams.

• ServiceNow certifications (e.g., CIS-IRM, CSA) highly preferred.

• Experience working in regulated industries (pharma, healthcare, retail) is a strong advantage.

• Familiarity with Dutch regulatory standards is a plus.

• Ability to work on-site in the Netherlands as required.

How to Apply

Interested candidates should submit a CV outlining relevant ServiceNow IRM experience along with availability and daily rate expectations.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

Our client, a prominent player in the technology sector, are hiring a ServiceNow Architect to join the team on a minimum six-month contract. With a focus on the IT Asset Management (ITAM) modules, specifically Hardware Asset Management (HAM) and Software Asset Management (SAM), you will play a key role in designing, implementing and optimizing ServiceNow solutions to meet business objectives.


Responsibilities

• Design and architect ServiceNow solutions for ITAM, with a focus on HAM and SAM modules.
• Collaborate with stakeholders to gather requirements and translate them into scalable, efficient ServiceNow configurations.
• Lead the implementation of HAM and SAM processes, ensuring alignment with best practices.
• Provide technical leadership and mentorship to development teams working on ServiceNow projects.
• Conduct system reviews to identify areas for improvement and optimization of existing ServiceNow implementations.
• Stay updated on the latest ServiceNow releases and features, ensuring solutions leverage the platform’s full potential.

Skillset

• Proven experience as a ServiceNow Architect, with a focus on implementing ITAM modules.
• Strong understanding of IT Asset Management processes and frameworks.
• Hands-on experience with designing, configuring and implementing HAM or SAM solutions within ServiceNow
• ServiceNow certifications - CIS, CTA or CMA.

Interested? Click Apply and we would be happy to offer more information.

ServiceNow Solutions Architect – HRSD
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. The successful candidate will drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.


Responsibilities

• Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.

• Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.

• Translate business requirements into scalable and maintainable HRSD architecture and configurations.

• Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.

• Provide technical and functional guidance to development teams and business process consultants.

• Support governance, change management, and platform optimization initiatives.

Skillset

• 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.

• Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.

• Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.

• Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).

• Excellent communication, documentation, and stakeholder management skills.

• ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

Eligibility: Must be US Citizen or Green Card holder. No third parties.

Our client, a leading IT Consulting firm, are hiring a ServiceNow ITOM/Azure Monitoring Engineer to join their team remotely on a 3 to 6-month contract. The successful candidate will be responsible for monitoring and supporting applications in the Azure Cloud and integrating monitoring data with ServiceNow ITOM.


Responsibilities

• Define and implement standards for monitoring and supporting Azure applications using SCOM, Azure Monitor and other relevant tools.

• Design, deploy and manage synthetic and application performance monitoring solutions.

• Establish monitoring baselines for Azure SaaS, PaaS and IaaS to facilitate efficient troubleshooting and issue resolution.

• Integrate Azure Monitor alerts with ServiceNow ITOM to ensure prompt incident response.

• Develop and maintain monitoring and reporting dashboards for visibility into application and infrastructure health.

• Collaborate with cross-functional teams to diagnose and resolve complex application and infrastructure issues.

• Provide technical support for cloud-based applications and services.

• Document monitoring processes, procedures and troubleshooting workflows for consistency and knowledge sharing.

• Continuously enhance monitoring and support processes through automation, optimization and best practices.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Proven experience with SCOM and Azure Monitor for application and infrastructure monitoring.

• Strong expertise in Azure IaaS, PaaS and SaaS environments.

• Relevant Microsoft Azure certifications (e.g. Azure Administrator, Azure Solutions Architect) are advantageous.

• Experience integrating monitoring solutions with ServiceNow event management.

• Ability to create and maintain monitoring and reporting dashboards.

• Familiarity with Splunk for log analysis is highly desirable.

• Experience with scripting and automation tools.

• Strong communication and interpersonal skills.

ServiceNow Hardware Asset Management (HAM) Implementation Architect  
Location: Remote in EU
Contract Type: Freelance
Duration: 8 weeks, 1 day per week


Our client, an elite ServiceNow partner, are hiring  an experienced ServiceNow HAM Implementation Architect to lead the end-to-end setup of our Hardware Asset Management (HAM Pro) solution. The ideal candidate  should have  hands-on experience defining HAM architecture, data models and processes across multi-location environments.


Responsibilities

• Lead full lifecycle ServiceNow HAM Pro implementations, from design to deployment.

• Define and configure stockrooms and inventory structures across multiple sites.

• Establish and publish standardized product models in the Product Catalog for consistent procurement and lifecycle management.

• Configure core data foundations including Organizational Units, Users, User Groups, Fiscal Periods and Currencies (with multi-currency support).

• Ensure accurate reporting and financial tracking aligned with HAM Pro best practices.

• Collaborate with stakeholders to define governance, process ownership and integration with ITSM/ITOM modules.

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Skillset

• Proven experience leading ServiceNow HAM or ITAM implementations.

• Strong understanding of HAM Pro architecture, data model and workflows.

• Experience setting up multi-location inventory and product catalog structures.

• Excellent communication and stakeholder management skills.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP


Our client, a leading Banking organization, are hiring an experienced ServiceNow ITOM Technical Consultant to join their team on a 3-month remote contract. The successful  candidate will be responsible for working closely with technical teams, stakeholders and ServiceNow platform owners to design, configure and implement ITOM capabilities, ensuring alignment with best practices and business goals.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.
• Integrate ITOM with other ServiceNow modules such as ITSM, ITAM and CMDB.
• Develop and maintain Discovery patterns, probes and sensors.
• Ensure CMDB data integrity and normalization.
• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.
• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.
• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3 years of hands-on ServiceNow ITOM implementation experience.
• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.
• ServiceNow certifications such as Certified Implementation Specialist – ITOM and/or ServiceNow System Administrator are a bonus.
• Proven experience with CMDB data modeling, reconciliation and maintenance.
• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware).
• Scripting experience using JavaScript, PowerShell or Python.
• Excellent troubleshooting, communication and stakeholder management skills.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP



Our client, a leading banking organisation, is hiring an ITOM Technical Consultant to join their team on a 3-month remote contract. The successful candidate will play a hands-on role in delivering high-quality IT Operations Management (ITOM) solutions across the full suite of ServiceNow modules. This role involves close collaboration with technical teams, stakeholders, and ServiceNow platform owners to design, configure and implement robust ITOM capabilities.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.

• Integrate ITOM with other ServiceNow modules (e.g. ITSM, ITAM, CMDB).

• Develop and maintain Discovery patterns, probes and sensors.

• Ensure CMDB data integrity and normalization.

• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.

• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.

• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3  years of hands-on ServiceNow ITOM implementation experience.

• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.

• ServiceNow certifications such as Certified Implementation Specialist – ITOM, ServiceNow System Administrator are a big plus.

• Proven experience with CMDB data modeling, reconciliation and maintenance.

• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware, etc.)

• Scripting experience using JavaScript, PowerShell or Python.

• Excellent troubleshooting, communication and stakeholder management skills.