ServiceNow Architect Jobs

Our client, a global IT company, are hiring a ServiceNow Technical Consultant to join their customer engagement team on a contract basis in Virginia. The successful candidate will focus on delivering high-quality ServiceNow solutions that drive meaningful business outcomes for their clients, including designing, configuring and implementing products such as ITSM, ITAM, HRSD and CSM.


Responsibilities

• Partner with clients to design and deliver effective ServiceNow solutions to business challenges.

• Define project scope, requirements and overall vision to ensure tailored outcomes.

• Follow and support established technical governance processes.

• Contribute to the ongoing development and upkeep of ServiceNow architecture standards and best practices.

• Engage in design workshops and support development, testing and deployment activities.

• Take responsibility for technical deliverables, including system configurations and integrations.

• Champion and apply ServiceNow best practices across all engagements.

• Develop a strong understanding of client operations and align solutions to their needs.

• Continuously enhance implementation approaches and service offerings based on experience.

Skillset

• Minimum of 2 years' experience designing and delivering ServiceNow solutions across areas such as ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and Service Portal.

• ITIL V3 Foundation certification  and ServiceNow certifications such as System Administrator and/or Certified Implementation Specialist are desirable.

• Strong hands-on development experience within the ServiceNow platform.

• Proven ability to influence stakeholders and provide thought leadership across governance, project management, business processes, and technical challenges.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Degree in Information Technology, Engineering or similar is plus.

Our client, a global tech organization, is hiring Senior ServiceNow Technical Consultant to join the team in Virginia on a contract basis. The successful candidate will collaborate with customers to design, configure and implement tailored solutions on the ServiceNow platform, playing a pivotal role in delivering business value through the application of best practices across a range of ServiceNow products.


Responsibilities

• Partner with clients to design and deliver effective solutions to business challenges using ServiceNow.

• Define the scope, requirements and overall solution vision for assigned projects.

• Adhere to and support established technical governance processes.

• Contribute to the development and maintenance of ServiceNow architecture standards and best practices.

• Participate in design workshops, as well as development, testing and deployment activities.

• Take ownership of technical deliverables related to ServiceNow configurations and integrations.

• Apply and advocate for ServiceNow best practices across all implementations.

• Develop a strong understanding of client businesses and align solutions to their needs.

• Drive continuous improvement of implementation methodologies and service offerings based on client feedback and experience.

Skillset

• At least 2 years of experience delivering ServiceNow solutions across one or more modules.

• Strong hands-on development expertise within the ServiceNow platform.

• Expertise in ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and/or Portal.

• Certifications such as ITIL v3 Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer are desirable.

• Demonstrated ability to influence stakeholders and provide thought leadership.

• Experience in addressing governance, project management, business process and/or technical challenges.

• Strong communication and interpersonal skills with a customer-focused approach.

• Degree in Information Technology, Engineering or similar is a bonus.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.

Our client, a leading telecommunications company, are hiring a Senior ServiceNow Developer with Workspace & AI Integration expertise to join their team remotely on a contract basis. The successful candidate will contribute to the development of a next-generation, AI-enabled enterprise platform, helping to shape how ServiceNow integrates with intelligent backend systems to enable seamless interaction between users, workflows and AI-powered services.


Responsibilities

• Design, develop and customize ServiceNow Workspaces, including UI Builder, Agent Workspace, CSM Workspace and configurable workspace solutions.

• Build bespoke UI components and deliver enhanced user experiences within Workspace frameworks.

• Integrate ServiceNow with external APIs and AI-driven services.

• Develop and maintain Flow Designer workflows, business rules and automation logic.

• Collaborate closely with backend engineers delivering Python-based AI and data services.

• Design and implement end-to-end workflows across multiple enterprise systems.

• Support real-time data processing and event-driven architectures.

• Ensure all solutions are scalable, high-performing, and maintainable.

Skillset

• Extensive experience as a Senior ServiceNow Developer.

• Strong hands-on expertise with ServiceNow Workspaces and UI Builder.

• Proven experience with Agent Workspace, CSM Workspace or configurable workspace development.

• Strong ServiceNow scripting skills, including JavaScript and Glide APIs.

• Solid experience with Flow Designer and end-to-end workflow automation.

• Experience integrating ServiceNow with external APIs (REST, with GraphQL preferred).

• Strong understanding of enterprise data models and process design principles.

• Experience working within Agile delivery environments.

• Exposure to AI/LLM integrations within ServiceNow or broader enterprise platforms.

• Familiarity with event-driven architectures and real-time data pipelines.

Our client, a leading telecommunications company, are hiring a ServiceNow AI Engineer to join their team in Colorado on a contract basis. The successful candidate will support the development of next-generation AI-enabled workflows and enterprise automation on the ServiceNow platform, focusing on scalable backend services, integration of modern AI capabilities and intelligent orchestration across enterprise systems.


Responsibilities

• Design and implement high-performance ServiceNow integrations, AI-driven workflows and automation systems.

• Build AI-powered automation solutions within the ServiceNow platform.

• Develop and maintain ServiceNow APIs, workflows and integration logic.

• Implement AI capabilities including embeddings, RAG pipelines, and knowledge retrieval systems.

• Develop knowledge graphs and embedding-based semantic search capabilities.

• Integrate ServiceNow with vector databases and knowledge graph technologies.

• Enable real-time data integration across distributed enterprise systems.

• Design and implement secure access models using OAuth 2.0 (scopes and claims).

• Work with REST and GraphQL APIs, including complex JSON transformations.

• Collaborate on ServiceNow architecture, system design, scalability and AI strategy.

Skillset

• Extensive experience with ServiceNow development and system integrations.

• Strong senior-level experience in Python development.

• Strong experience in API development, including REST and GraphQL.

• Experience designing and building AI-enabled systems, including LLMs, embeddings, and RAG pipelines.

• Strong knowledge of vector databases and semantic search architectures.

• Experience with knowledge graphs and graph-based data modelling.

• Experience with streaming data processing and message queue technologies (e.g. Kafka or similar).

• Strong understanding of OAuth 2.0, including scopes, claims and secure access models.

• Experience with CI/CD automation using GitLab and Kubernetes-based deployments.

• Strong object-oriented design and system architecture capabilities.

ITOM Solution Architect (ServiceNow)
Location: Remote
Start Date: Immediate 
Duration: Until 1st June
Engagement: 60% allocation (approx. 3 days per week)


Our client, an Elite ServiceNow Partner, are hiring an experienced ITOM Solution Architect to support a customer engagement, acting as the technical counterpart to the delivery partner. This role will work under direct customer governance and requires strong expertise in ServiceNow ITOM.


Responsibilities

• Lead and advise on ServiceNow ITOM solutions, with a focus on Discovery and Event Management.

• Design and build enterprise-level CMDB structures aligned with CSDM and ServiceNow best practices.

• Provide expert guidance on CMDB meta models and governance frameworks.

• Facilitate and drive company-level workshops on CSDM consultancy.

• Collaborate closely with stakeholders under direct customer steering.

Skillset

• Proven experience delivering ServiceNow ITOM solutions

• Strong expertise in Discovery, Event Management and CMDB.

• Hands-on experience building CMDB structures aligned to the CSDM model.

• Ability to advise on governance and meta model design.

• Experience running workshops and providing strategic consultancy.

• Knowledge of Hardware Asset Management, Software Asset Management, Service Mapping and CI State Management.

• Strong English communication skills (essential)

Apply now with your latest CV or reach out to ailsa@alldus.com for more. 

Our client, a Digital Transformation consulting firm, are hiring a ServiceNow IRM Developer to join the team in Utah on a contract basis. The successful candidate will be responsible for end-to-end solution delivery, from requirements gathering through to architecture and build, collaborating closely with both client stakeholders and internal development teams.


Responsibilities

• Lead client workshops to gather requirements, with a particular focus on IRM (Integrated Risk Management) and Vendor Risk Management processes.

• Translate business requirements into detailed technical design specifications and user stories, ensuring clear and testable acceptance criteria.

• Architect and oversee the design of ServiceNow IRM and Vendor Risk Management (VRM) solutions.

• Lead and guide the development team through the build, configuration and deployment phases.

• Provide hands-on expertise in out-of-the-box IRM/TPRM capabilities, ensuring adherence to best-practice configuration.

• Design and support integration with third-party systems and wider enterprise platforms.

• Act as technical lead in client-facing sessions, confidently presenting solutions and responding to complex technical questions.

Skillset

• Extensive, demonstrable expertise in ServiceNow Integrated Risk Management (IRM) and/or Vendor Risk Management (TPRM).

• Proven track record of delivering end-to-end ServiceNow IRM implementations, rather than solely support or enhancement activities.

• Strong capability in facilitating requirements workshops and translating outcomes into robust technical design solutions.

• Solid understanding of integration patterns and best practices within the ServiceNow ecosystem.

• Experience leading, managing and mentoring development teams within a delivery-focused environment.

• Excellent client-facing communication and presentation skills, with the ability to engage senior stakeholders effectively.

Our client, a leader in the tech industry, is hiring a ServiceNow UI Builder to join their Frankfurt team part-time on a six-month contract. The successful candidate will play a key role in supporting a follow-on project within the Now Agent RSM/RTM stream, with a strong focus on delivering high-quality solutions for the Now Agent App.


Responsibilities

• Lead UIBuilder development, taking full ownership of designing and delivering complex, high-quality solutions independently.

• Define, implement and oversee the end-to-end technical architecture for the Now Agent App, ensuring scalability, performance and long-term maintainability.

• Work collaboratively across multiple streams, components and stakeholders to drive seamless, aligned delivery.

• Develop and manage integration strategies with third-party tools, ensuring flexibility and alignment with the overall solution architecture.

Skillset

• Proven track record operating at Principal or Senior Technical Consultant level.

• Strong hands-on expertise in UIBuilder is essential.

• Demonstrated ability to independently design and deliver complex UIBuilder solutions.

• Experience defining and overseeing end-to-end solution architecture.

• Excellent stakeholder management and cross-functional coordination skills.

• Experience designing integration architectures involving third-party systems.

Contract Details

• Hours: 20 hours per week

• Duration: Until September

• Start Date: Immediate

Senior ServiceNow Technical Lead - SAM (Financial Services)
Location: France
Contract: Up to 5 years


Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.


Responsibilities

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a plus.
   

Please reach out to ailsa@alldus.com with your latest CV for more information.

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a bonus.

ServiceNow Architect - HRSD
Location: Remote (potential onsite presence for workshops)
Start: Immediate, aligned with a 2-week launch rhythm
Capacity: 16 hours per week


Our client, a global tech organization, is hiring a ServiceNow Architect with expertise in HR Service Delivery (HRSD) to join the team remotely on a part-time contract. The successful candidate will drive technical discovery and delivery for HRSD use cases, from shaping, designing and implementing scalable, enterprise-ready solutions.


Responsibilities

• Conduct technical discovery for HRSD use cases.

• Design and document architectural concepts and target architectures.

• Define and record architectural decisions and design rationales.

• Provide technical guidance throughout use case implementation.

• Translate business requirements into user stories and technical backlog items.

• Work closely with the delivery team to support seamless execution.

Skillset

• Strong experience in HRSD architecture and solution design.

• Proven ability to lead technical discovery and architecture definition.

• Hands-on experience working closely with implementation teams and stakeholders.

• Ability to bridge business requirements with technical execution.

ServiceNow Platform Architect - German Fiber Telco
Contract: Feb 2026 - 30 Jun 2026


Our client, a Digital Transformation consulting company, are hiring a ServiceNow Platform Architect & Platform Owner to join the team in Bavaria, Germany on a contract basis until the end of June. The successful candidate will drive the strategy, architecture and operational management of the ServiceNow platform within a fiber telecommunications provider's OSS (Operations Support Systems) landscape.


Responsibilities

• Own and evolve the ServiceNow platform roadmap and target architecture.

• Define and enforce platform architecture, development and integration standards.

• Lead integrations and automations across core OSS processes (Assurance, Fulfillment, Rollout.

• Manage releases, environments and CI/CD pipelines.

• Ensure platform governance, security, performance and operational stability.

Skillset

• Deep ServiceNow architecture experience including modules, data models, security, CI/CD and integrations.

• Hands-on development skills (JavaScript, Flow Designer, IntegrationHub, ATF).

• Telecommunications / OSS experience.

• Knowledge of OMT, TNI, FSM or other scalable OSS systems is highly desirable.

Interested? Apply via the link below or contact ailsa@alldus.com for more details. 

Our client, a Digital Transformation consulting firm, are hiring a CMDB Architect (ServiceNow ITOM) to join the team on a short-term contract in Bavaria, Germany. The successful candidate will be responsible to lead the design and implementation of an enterprise CMDB within a Telco Environment. 


Responsibilities

• Lead the architecture, design and implementation of the ServiceNow CMDB.

• Define the overall approach, make key design decisions and review/validate deliverables from third-party vendors.

• Implement selected CMDB components to demonstrate best practices.

• Ensure a high-quality, sustainable CMDB aligned with operational IT needs.

• Align CMDB design with ITSM/ITOM processes and stakeholders.

Skillset

• Extensive hands-on experience with ServiceNow CMDB implementations in large-scale environments.

• Certification in ServiceNow Certified System Administrator (CSA), ServiceNow CIS - CMDB or Discovery is required. ITIL v4 Foundation is a big plus.

• Strong expertise in CMDB architecture & CI data modeling (classes, relationships, dependencies, service hierarchies).

• Proven track record in multi-source CMDB integration, consolidation, and complex reconciliation.

• Strong knowledge of Discovery (schedules, patterns, credentials), Service Mapping (topologies, business service views), CMDB Health (dashboards, reconciliation rules, normalization) and CSDM v4/v5.

• Integration expertise e.g.MID Server, REST APIs, Import Sets, Integration Hub.

• Understanding of ITSM/ITOM touchpoints (Incident, Change, Problem, Request, Asset).

• Fluent English (spoken and written).

• Background in telecommunications or network infrastructure is a bonus.

Interested? Apply via the link  below or contact ailsa@alldus.com for more details. 

ServiceNow Senior Consultant - CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the "Apply Now" link below or please contact Nicola at nicolam@alldus.com to discuss further.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.