ServiceNow Business Process Consultant Jobs

Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.


Responsibilities

• Analyze business needs and define ServiceNow FSM workflows.

• Work with stakeholders to optimize field service operations.

• Develop process maps and functional specifications.

• Provide recommendations for ServiceNow FSM configuration and automation.

• Conduct training and knowledge transfer sessions.

Skillset

• 3+ years of experience in ServiceNow FSM and business process consulting.

• Deep understanding of field service workflows and best practices.

• Strong analytical and communication skills.

• Experience working with ServiceNow developers and architects.

• ServiceNow certifications (preferred).

• Must be a US Citizen and eligible to work without sponsorship.

Job Title: French-Speaking HRSD Architect (Remote, Contract Role)
Location: Remote (Europe-based preferred)
Contract Type: Freelance/Contract
Language Requirements: Fluent in French and English


Our client, a leading tech company, is hiring a French-Speaking HRSD Architect to join their team remotely on a contract basis. The successful candidate will design and implement HRSD solutions in ServiceNow that align with business goals, as well as advising on HR automation best practices.


Responsibilities

• Design and develop HRSD solutions aligned with business requirements and organizational goals.

• Collaborate with stakeholders to gather and analyse functional and technical requirements.

• Lead the end-to-end architecture, implementation and configuration of HRSD solutions within ServiceNow.

• Provide strategic guidance on best practices for HR process automation and self-service workflows.

• Customize and optimize HR portals, case management and knowledge bases.

• Develop integration strategies between HRSD and other enterprise systems.

• Perform testing, validation and troubleshooting to ensure system stability and performance.

• Train and mentor internal teams on HRSD solutions and configurations.

• Document processes, configurations and system changes for future reference.

Skillset

• Fluency in French and English is mandatory.

• Proven experience as an HRSD Architect, preferably with expertise in ServiceNow HRSD modules.

• Strong understanding of HR processes, workflows and service delivery models.

• Familiarity with NowCreate Methodology.

• Solid experience in designing and implementing HRSD solutions, including case and knowledge management.

Please contact ailsa@alldus.com or nicolar@alldus.com with your latest CV for more information. 

Job Title: Project Lead / ServiceNow Business Process Consultant
Contract: 3-Month Rolling
Location: Remote
Start Date: ASAP


Our client, a Prestigious High-Priority Customer, is hiring a skilled CSM Project Lead / ServiceNow Consultant to deliver a high-impact project for a key enterprise client. This role combines hands-on ServiceNow expertise with project leadership, driving process optimisation and ensuring successful delivery.


Responsibilities

• Lead ServiceNow CSM implementation.
• Analyse and improve business processes using ServiceNow best practices.
• Leading project from Business Process & Functional expert level
• Manage stakeholders, timelines and project risks.

Skillset

• Strong experience in ServiceNow consultancy and project leadership.
• Deep understanding of ServiceNow modules and ITIL processes.
• Excellent communication and stakeholder management skills.
• Relevant ServiceNow certifications preferred.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Our client, an exciting ServiceNow partner, is hiring a German-Speaking ServiceNow Consultant (FSM) for a 6 month freelance project.


Responsibilities

• Speak German to project teams & customers.

• Lead, develop and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advise, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• Minimum of 4 years of experience of ServiceNow development and implementation.

• At least four years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrated experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow 

Please get in touch ailsa@alldus.com.

Alldus International Ltd is looking for a ServiceNow Consultant (FSM) on a freelance position to join one of our exciting IT Consulting clients.


Responsibilities

• Lead and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advize, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• 4+ years of experience of ServiceNow development and implementation.

• 4+ years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrable experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow .

Please get in touch ailsa@alldus.com.

Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.


Responsibilities

• Partner with business stakeholders to elicit, define and document comprehensive business requirements.

• Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.

• Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).

• Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.

• Collaborate with development teams to convert functional requirements into precise technical specifications.

• Oversee solution testing, validation and quality assurance to guarantee successful implementation.

• Conduct user training and facilitate change management to support adoption and process improvements.

• Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.

Skillset

• Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.

• In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.

• Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.

• Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.

• Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.

• Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.

• Experience in project management activities including planning, scheduling, risk mitigation, and reporting.

• Skilled in delivering user training and leading change management efforts.

• Excellent analytical thinking, problem-solving abilities and thorough documentation skills.

• Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.

Our client, a Fortune 500 company, is hiring a ServiceNow FSM Business Process Consultant to join the team remotely on a contract basis. The successful candidate will be instrumental in driving digital transformation and achieving business outcomes through the effective delivery of field service solutions on the ServiceNow platform.


Responsibilities

• Collaborate directly with customers to understand their strategic goals and how the organization’s solutions can support them.

• Lead workshops to define, re-engineer and optimize business processes for ServiceNow Field Service Management (FSM) implementations.

• Analyze customer objectives and challenges to deliver targeted, high-impact recommendations.

• Develop detailed documentation, including process designs, use cases and stakeholder roles.

• Identify opportunities for process improvement and recommend data-driven solutions with clear benefits and risks.

• Present insights and strategic recommendations aligned with business objectives and transformation goals.

• Define and recommend KPIs and metrics to measure the impact of FSM solutions and drive continual service improvement.

• Deliver transformation roadmaps to accelerate adoption and maturity of Enterprise Service Management.

• Create and present tailored proposals incorporating ServiceNow products and services.

• Collaborate with internal ServiceNow teams to share best practices and provide thought leadership.

Skillset

• Demonstrated experience in business process consulting, with a focus on Field Service Management and/or the ServiceNow platform.

• Skilled in facilitating workshops, producing clear documentation and engaging effectively with stakeholders at all levels.

• Proven track record of translating complex business needs into practical, technology-driven solutions.

• Customer-centric approach with a strong emphasis on delivering tangible, measurable outcomes.

• Exceptional communication, teamwork and organizational abilities.

• Comfortable navigating and adapting within a dynamic, fast-changing technology environment.

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.

Our client, a global tech leader, are hiring a ServiceNow Business Process Consultant to join the team remotely on a contract basis. With a background in HRSD and CSM, the successful candidate will be instrumental in designing and configuring solutions across multiple modules, working closely with cross-functional teams to ensure successful delivery.


Responsibilities

• Apply standard branding using Service Portal Designer within Employee Center Pro.

• Customize standard page layouts and rearrange widgets as needed.

• Set up the App Launcher to include five standard external applications.

• Enable Virtual Agent with out-of-the-box conversations and up to two custom topics.

• Configure the standard Now Mobile store application.

• Update the mobile app to support all relevant ServiceNow solutions.

• Implement standard 'Conversational Integration with Slack' available in the ServiceNow Store.

• Deliver up to 20 hours of configuration services, which includes installation and activation of Virtual Agent and required plugins, setup of standard system properties, and application of standard branding options.

Skillset

• Demonstrated expertise in ServiceNow consulting and solution implementation.

• In-depth knowledge of Employee Center Pro, Now Mobile, Conversational Integrations and Virtual Agent capabilities.

• Strong communication skills with a proven ability to collaborate effectively with cross-functional teams in remote work environments.

• Possession of current ServiceNow certifications  including CSA, CAD & CIS-HRSD

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Business Process Consultant to join the team on a contract basis in Virginia. The successful candidate will take on a diverse range of responsibilities, including analyzing business processes, conducting market research, integrating technology solutions, responding to RFPs and supporting sales lead development.


Responsibilities

• Deliver strategic guidance to clients on best practices for streamlining and optimizing business processes.

• Define and document workflows, governance models, tools, key performance indicators (KPIs) and reporting structures to support enterprise-wide initiatives.

• Design process models and pinpoint areas for improvement using recognized industry frameworks and methodologies.

• Oversee requirement management throughout the full system development life cycle (SDLC), including cross-platform risk analysis.

• Develop comprehensive documentation, including flowcharts and diagrams, utilizing tools such as Visio and Navvia.

• Lead and facilitate collaborative requirements-gathering sessions, translating business needs into well-structured user stories for validation with stakeholders.

• Guide Agile practices by organizing and leading sprint planning, backlog refinement, daily standups, sprint reviews and retrospectives.

• Create and present training materials and user guides to drive adoption and effective use of new systems or processes.

• Manage project coordination activities, including scheduling meetings, preparing agendas and tracking action items.

• Contribute to strategic planning efforts by analyzing trends, recommending system enhancements and executing change initiatives.

Skillset

• Minimum of 3 years of proven experience as a Business Analyst or Business Process Consultant.

• Bachelor’s degree in Computer Science or a related field.

• Proficient in tools such as SharePoint, Visio, Adobe Acrobat X and Navvia.

• Solid understanding and practical experience with Agile methodologies.

• Working knowledge of industry frameworks including Cobit, ISO 20000/27000, CMMI, FITARA, HiTrust, and FISMA/FedRamp.

• PMP certification and ITIL v3 certification is a plus.

• Strong skills in facilitation, analysis and problem-solving.

• Excellent written and verbal communication skills.

Job Title: ServiceNow Business Process Consultant (CSM – Retail)
Location: EU - Remote 
Duration: 6 months 
Language Requirement: German-speaking preferred


Our client, a global IT organization, are hiring a ServiceNow Business Process Consultant (BPC) to join the team remotely on a six-month contract. With deep expertise in Customer Service Management (CSM) and exposure to Retail Service Management, the successful candidate will support a strategic project aimed at transforming Retail Task Management processes using the ServiceNow platform.


Responsibilities

• Analyze and map business requirements to ServiceNow CSM capabilities.
• Design, document and optimize end-to-end service processes, especially in the context of Retail Task Management.
• Collaborate with technical teams and stakeholders to translate business needs into scalable ServiceNow solutions.
• Guide clients through best practices in Retail Service Management and CSM configurations.
• Facilitate workshops, gather feedback and lead business process improvements.
• Ensure alignment with industry standards and ServiceNow CSM frameworks.

• Fluency in German.
• Proven experience as a Business Process Consultant working with ServiceNow CSM.
• Strong knowledge of Retail Task Management and Retail Service Management use cases.
• Ability to bridge the gap between business needs and technical implementation.
• Skilled in stakeholder engagement, requirement gathering and process documentation.
• Familiarity with ServiceNow’s Industry Frameworks and Service Model Foundation.
• Prior consulting experience in Retail or similar industry verticals is a bonus.
• ServiceNow certifications (e.g. Certified Implementation Specialist – CSM).
• Understanding of the ServiceNow platform’s broader capabilities (e.g. App Engine, Reporting).

ServiceNow Technical Consultant
Location: Remote
Duration: 3 months with high likelihood of extension
Workload: Part-time – 3 days per week
Start: ASAP


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant to join their team remotely on a three-month part-time contract. The successful candidate will utilize their skills in Software Asset Management (SAM) to lead and deliver impactful solutions across the company.


Responsibilities

• Serve as the technical lead for ServiceNow SAM implementations.

• Work closely with stakeholders to understand requirements and deliver tailored SAM solutions.

• Configure and customize ServiceNow SAM modules to meet business needs.

• Ensure best practices are followed in design, development, and deployment.

• Troubleshoot and resolve technical issues in a timely manner.

• Provide guidance and mentorship to internal teams where needed.

• Support integration of SAM with other ITAM processes and tools.

Skillset

• Proven experience delivering ServiceNow SAM implementations.

• Ability to act as Technical Lead on SAM-related projects.

• Strong communication skills and ability to work independently.

Interested? Apply via the link below or send your CV to nicolam@alldus.com.

Our client is an Elite ServiceNow partner and they are hiring a ServiceNow (CSM) Business Process Consultant on a 6-month contact working remotely in the U.S. The successful candidate will be responsible for evaluating, optimizing, and enhancing Customer Service Management (CSM) processes utilizing their deep expertise in ServiceNow CSM and a proven track record of translating business needs into effective ServiceNow solutions.


Responsibilities

• Conduct in-depth analysis of existing Customer Service Management (CSM) processes and business workflows to identify areas of improvement.

• Collaborate with stakeholders to gather requirements and optimize CSM processes to align with business objectives.

• Design and implement ServiceNow CSM solutions that meet the specific needs of the organisation, ensuring alignment with industry best practice.

• Configure and customize the ServiceNow platform to meet unique CSM and business requirements.

• Translate business needs and user stories into ServiceNow configuration and workflows.

• Provide expert guidance on CSM best practices and align solutions with industry standards.

• Develop and maintain comprehensive documentation for CSM processes and ServiceNow configurations.

• Lead training sessions for end-users and support teams on how to maximize the value of the ServiceNow platform.

• Implement and manage enhancements, updates, and continuous improvements to ensure optimal performance and alignment with evolving business goals.

Skillset

• 2-4 years of experience with ServiceNow, focusing on CSM solutions.

• Strong ability to influence stakeholders and provide thought leadership.

• Proven ability to translate business requirements into technical solutions.

• Familiarity with writing and managing user stories for project delivery.

• Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.

• Customer-centric mindset with strong interpersonal abilities.

• Essential prior experience with ServiceNow or similar case management systems.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – CSM (preferred).

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client, a global tech leader, are hiring a ServiceNow Business Process Consultant to join the team remotely on a contract basis. With a background in HRSD and CSM, the successful candidate will be instrumental in designing and configuring solutions across multiple modules, working closely with cross-functional teams to ensure successful delivery.


Responsibilities

• Apply standard branding using Service Portal Designer within Employee Center Pro.

• Customize standard page layouts and rearrange widgets as needed.

• Configure key features including curated experiences, mega menu, taxonomy, AI Search, action items widget, "Employees To-Do" page and cross-channel favorites.

• Set up the App Launcher to include five standard external applications.

• Enable Virtual Agent with out-of-the-box conversations and up to two custom topics.

• Configure the standard Now Mobile store application.

• Update the mobile app to support all relevant ServiceNow solutions.

• Implement standard 'Conversational Integration with Slack' available in the ServiceNow Store.

• Deliver up to 20 hours of configuration services, which includes installation and activation of Virtual Agent and required plugins, setup of standard system properties, and application of standard branding options.

Skillset

• Demonstrated expertise in ServiceNow consulting and solution implementation.

• In-depth knowledge of Employee Center Pro, Now Mobile, Conversational Integrations and Virtual Agent capabilities.

• Strong communication skills with a proven ability to collaborate effectively with cross-functional teams in remote work environments.

• Possession of current ServiceNow certifications is required.