ServiceNow Business Process Consultant Jobs

ITSM Technical Consultant (UI Builder & Source Control)
Location: Remote (within the EU)
Contract: Full-time, 5-week contract
Start Date: Immediate


Our client, a leading retail company, are hiring an ITSM Request Technical Consultant with strong experience configuring and enhancing IT Service Management request workflows and interfaces to join the team. The successful candidate will work with business and IT stakeholders in the retail sector to deliver streamlined, user-centric ITSM service request solutions. The role requires immediate availability and the ability to work remotely within the EU.


Responsibilities

• Design, configure and implement ITSM service request forms and workflows tailored to retail operations.

• Use UI Builder tools to create intuitive, efficient request interfaces for end users.

• Collaborate with process owners and stakeholders to gather requirements and convert them into technical designs.

• Troubleshoot and resolve issues related to form logic, workflows and integrations.

• Prepare documentation covering configurations, design decisions and environment changes.

• Support testing cycles including unit, functional and UAT.

• Utilize source control tools to manage configuration versions and deployment processes.

Skillset

• Proven experience as an ITSM Technical Consultant, ideally supporting retail or high-volume operational environments.

• Hands-on experience with UI builders for ITSM platforms.

• Strong understanding of ITSM processes and service request lifecycle.

• Ability to translate business requirements into clean, functional configurations.

• Source control experience (e.g. Git, Azure DevOps) is a plus.

• Familiarity with ITIL best practices.

• Excellent communication and remote collaboration skills.

• Ability to work independently with tight turnaround times.

Additional Information

This is a time-sensitive, full-time contract lasting 5 weeks, with an immediate start. Candidates must be based in the EU and able to work remotely throughout the engagement.

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

• Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
• Drive process improvements and ensure alignment with industry best practices.
• Document workflows, business rules and functional requirements.
• Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

• ServiceNow certifications: CSA, CIS CSM.
• Proven experience delivering ServiceNow CSM process design and consulting.
• Excellent communication and stakeholder engagement skills.

ServiceNow Solutions Architect – HRSD
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. The successful candidate will drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.


Responsibilities

• Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.

• Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.

• Translate business requirements into scalable and maintainable HRSD architecture and configurations.

• Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.

• Provide technical and functional guidance to development teams and business process consultants.

• Support governance, change management, and platform optimization initiatives.

Skillset

• 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.

• Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.

• Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.

• Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).

• Excellent communication, documentation, and stakeholder management skills.

• ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

Eligibility: Must be US Citizen or Green Card holder. No third parties.

Our client, a growing IT Services and Consulting firm, are hiring a Senior ServiceNow Strategic Portfolio Management (SPM) Implementation Specialist to join the team remotely on a 3-6 month contract. The successful candidate will lead enterprise-wide migrations to ServiceNow SPM, collaborating with multiple business units and departments to navigate varying and occasionally conflicting priorities.


Responsibilities

• Drive full lifecycle implementation of ServiceNow SPM for government and commercial clients.

• Partner with stakeholders across business units to gather requirements, identify gaps and design effective solutions.

• Oversee migration from legacy platforms, including PlanView and Jira, to ServiceNow SPM.

• Ensure seamless integration of processes, data and reporting across departments.

• Advise on best practices to align ServiceNow SPM with enterprise strategy.

• Act as a trusted consultant, delivering exceptional client engagement and communication.

Skillset

• Demonstrated expertise in implementing ServiceNow SPM within large, complex organizations.

• Deep knowledge of portfolio, program and project management processes.

• Hands-on experience migrating from PlanView, Jira or comparable platforms.

• Excellent problem-solving, analytical and communication abilities.

• Proven ability to balance competing priorities and drive results in a fast-paced environment.

Our client, a leading IT consulting firm, is hiring a ServiceNow Consultant with strong SecOps and Vulnerability Response (VR) expertise for a remote 3–6 month contract. The successful candidate will work on a greenfield project supporting a Cloud customer, including future on-prem integrations, while contributing to innovative initiatives that strengthen enterprise security and operational efficiency.



Responsibilities

• Configure, enhance and optimize the ServiceNow Vulnerability Response (VR) module.

• Develop workflows and automation to manage vulnerability triage, prioritization, assignment and remediation tracking.

• Build custom dashboards, reports and metrics to track KPIs and SLA performance.

• Implement and maintain correlation rules linking vulnerability items with CMDB configuration items (CIs).

• Work closely with cybersecurity, infrastructure and application teams to align remediation processes with enterprise risk management objectives.

• Customize and support SecOps modules, including Security Incident Response (SIR), VR and Threat Intelligence.

• Integrate ServiceNow with external tools such as SIEM platforms, email security gateways and vulnerability scanners.

• Design orchestration workflows to automate threat detection and response.

• Develop scripts, business rules, notifications, and dashboards to enhance visibility of threats and vulnerabilities.

• Administer and secure MID Servers to facilitate on-premises communication.

Skillset

• Bachelor’s degree with at least 5 years of ServiceNow development experience, focused on Vulnerability Response (VR) and SecOps.

• Extensive expertise in the SecOps and VR Suite modules.

• Proven experience with REST APIs, IntegrationHub, data import sets, MID Server management and Orchestration.

• Hands-on experience integrating ServiceNow with vulnerability and security tools such as Tenable, Qualys, Splunk and QRadar.

• Strong understanding of cybersecurity principles, vulnerability lifecycle management and risk assessment.

• Proficient in scripting using JavaScript, Glide API and PowerShell, with experience administering MID Servers.

• Excellent analytical skills, attention to detail and ability to communicate effectively with stakeholders.

• Relevant certifications e.g. CSA, CIS–VR, CIS–GRC, CIS–SecOps, Security+, GCIH are a bonus.

Technical Consultant – IRM / Vulnerability Response / CMDB
Location: Remote (EU)
Contract Type: 6 Months
Start Date: January 2026


Our client, a business consulting and services firm, are hiring a hands-on Technical Consultant on a six-month contract to support an Integrated Risk Management (IRM) project focused on Vulnerability Response and CMDB. The successful candidate deliver technical solutions on the ServiceNow platform, improving asset visibility, risk response and data integrity.


Responsibilities

• Configure and enhance ServiceNow IRM, Vulnerability Response and CMDB modules.

• Integrate vulnerability data with CMDB and related systems.

• Develop workflows, automations, and reports to support risk and vulnerability management.

• Troubleshoot and resolve technical issues; ensure CMDB data quality.

• Collaborate with security and infrastructure teams to align solutions with business needs.

Skillset

• Strong hands-on ServiceNow experience (IRM, SecOps, CMDB).

• Knowledge of vulnerability management and ITIL processes.

• Experience with tools like Qualys, Tenable or Rapid7.

• Proficient in ServiceNow scripting (JavaScript, Glide API).

• ServiceNow CIS – IRM or SecOps certification is a bonus.

• CMDB Health or Discovery experience is a plus.

• Excellent communication and remote collaboration skills.

Interested? Apply now in the link below or contact ailsa@alldus.com for more details.

Our client, a leading IT Services and Consulting firm, are hiring an experienced ServiceNow Business Process Consultant to join the team on a contract basis in Illinois. Focusing on Hardware Asset Management (HAM) and Software Asset Management (SAM), the successful candidate will lead discovery sessions, design and implement ITAM processes and guide clients in adopting best practices that deliver measurable business value.


Responsibilities

• Facilitate client workshops and discovery sessions to gather requirements, map processes and uncover opportunities for optimization.

• Design and deliver ServiceNow HAM and SAM solutions that align with client objectives and industry-leading ITAM best practices.

• Convert business needs into detailed functional designs and user stories for technical implementation teams.

• Provide expert advice on software licensing, compliance and asset optimization strategies.

• Integrate ITAM processes seamlessly with ITSM, CMDB, Discovery, Procurement and other ServiceNow modules.

• Oversee training, testing and post-implementation support to ensure successful user adoption and long-term value.

• Serve as a trusted strategic advisor, guiding clients on the ServiceNow roadmap and platform capabilities to support future growth.

Skillset

• Minimum of 5 years of hands-on experience with ServiceNow, including at least 3 years focused on ITAM (HAM/SAM) implementations.

• Proven track record in business process consulting, functional design or ServiceNow solution delivery.

• Solid understanding of CMDB, Discovery and Lifecycle Management principles.

• Practical experience configuring and deploying SAM Pro and HAM Pro modules.

• Deep knowledge of software licensing models and hardware asset management processes.

• ServiceNow certifications such as CSA, CIS–HAM, CIS–SAM or CIS–ITAM is a bonus.

• Experience working within a ServiceNow partner or consulting environment is a plus.

• Exceptional communication, presentation and stakeholder management skills.

• Self-motivated and adaptable, with the ability to manage multiple client-facing projects simultaneously.

ServiceNow Freelance Role 
2 Days per week 
Immediate Start - until EOY


Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role.  The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).


Responsibilities

• Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.

• Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.

• Perform hands-on configuration and validation of CMDB data quality and relationships.

• Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.

• Act as a trusted advisor to stakeholders, translating technical outcomes into business value.

Skillset

• Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.

• Solid understanding of the Common Service Data Model (CSDM) and how to implement it.

• Hands-on experience with CMDB governance, data quality and service mapping.

• Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.

• Previous experience in pharmaceutical or regulated industries is a plus.

• Availability to commit 2 days per week on a freelance basis through end of year.

Interested? Please apply with latest CV through the link below or email ailsa@alldus.com.

ServiceNow SPM Solution Architect / Functional Consultant (SAFe Implementation)
Location: E.U. (EU Resident & Passport is Essential)
Capacity: 20 hours per week


Our client, a leading European organization, is hiring a SAFe and ServiceNow SPM Consulant to join the team on a freelance basis to support the ServiceNow implementation team. The successful candidate will bridge the gap between business and technology  to drive the successful rollout of SAFe methodology within the existing SPM environment.


Responsibilities

• Lead business-side management of the SAFe implementation project (go-live: Jan 2026).
• Conduct workshops with users to gather, refine, and validate requirements.
• Analyse feedback and recommend process and configuration improvements.
• Update and tailor user manuals to ensure clarity and relevance.
• Collaborate closely with HR IT Head, IT Project Lead, and technical implementation teams.
  
   

Skillset

• EU Residence & Passport is Essential.

• Proven SAFe implementation experience, ideally within a ServiceNow SPM environment.
• Strong background in large, cross-functional, complex, and regulated global programmes.
• Certified ServiceNow SPM expert with deep functional and technical understanding.
• Experience as a functional/solution consultant, adept at bridging business and technology teams.

Apply now in the link below or reach out to ailsa@alldus.com for more details.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Full-Time


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor’s or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist – HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.

ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations and Grievance processes.

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management, Employee Relations and Grievance processes.

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow HRSD Business Process Consultant
Location: New York (Hybrid)
Contract: 6-12 months (possible extension).
Start Date: October 2025


Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.

ServiceNow Business Process Consultant (CMDB/CSDM)
Contract: 2 days per week until the end of 2025
Start Date: ASAP


Our client, an Elite ServiceNow Partner, are hiring an experienced Business Process Consultant to join the team on a part-time contract. The successful candidate will leverage their expertise in ServiceNow CMDB (Configuration Management Database) and CSDM (Common Service Data Model) to provide advisory and solution design services.


Responsibilities

• Advise on CSDM/CMDB best practices to optimise business processes and data management.
• Collaborate with stakeholders to design and implement ServiceNow-based solutions aligned with industry standards.
• Conduct process reviews and recommend improvements for CMDB data quality and governance.
• Support teams in aligning IT and business services through effective configuration management.
   

• Proven experience with ServiceNow CMDB and CSDM frameworks.
• Strong knowledge of configuration management, service mapping and process design.
• Excellent communication and advisory skills.
• Ability to work independently and deliver strategic recommendations.

Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

 

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Document Agile epics, user stories and technical workflows.

• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.

• Support integrations using REST APIs and other techniques.

• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.

• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.

• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.

• Strong analytical and business process expertise with data analysis skills.

• Proficiency in technical documentation and Agile methodologies.

• Strong communication skills in English and German.

• Hands-on experience with ServiceNow modules and integration techniques.

• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.

• ITIL Foundation or other relevant certifications is a plus.