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Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.
Responsibilities-
Analyze business needs and define ServiceNow FSM workflows.
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Work with stakeholders to optimize field service operations.
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Develop process maps and functional specifications.
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Provide recommendations for ServiceNow FSM configuration and automation.
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Conduct training and knowledge transfer sessions.
Skillset-
3+ years of experience in ServiceNow FSM and business process consulting.
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Deep understanding of field service workflows and best practices.
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Strong analytical and communication skills.
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Experience working with ServiceNow developers and architects.
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ServiceNow certifications (preferred).
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Must be a US Citizen and eligible to work without sponsorship.
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Our client, an established IT Services organization, is hiring multiple ServiceNow Developers on join the team on a contract basis in Virginia. The successful candidates will be responsible for designing, implementing and maintaining ServiceNow solutions that enhance business processes and drive improved results for their government clients.
Responsibilities-
Develop and implement ServiceNow solutions, including custom applications, workflows and integrations with third-party systems.
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Apply in-depth expertise across core ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM) and knowledge management.
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Write and maintain scripts using ServiceNow’s Glide API, JavaScript and other relevant scripting tools.
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Design and build integrations leveraging REST, SOAP, JSON and other communication protocols.
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Configure and manage ServiceNow security settings, including Access Control Rules (ACLs) and role-based permissions.
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Assist with ServiceNow upgrades, release planning and risk mitigation throughout platform updates.
Skillset-
Demonstrated expertise in delivering ServiceNow solutions with comprehensive knowledge of key modules such as ITSM and ITOM.
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In-depth understanding of ServiceNow’s data architecture, scripting languages and integration methods.
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Required ServiceNow certifications include Certified Application Developer (CAD) and Certified System Administrator (CSA).
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Certified Implementation Specialist (CIS) certifications are a big plus.
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Knowledge of ITIL frameworks and best practices; ITIL certification a bonus.
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Proven ability to work effectively within Agile development teams.
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Strong communication skills with ability of engaging technical and non-technical audiences.
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ServiceNow GRC Developer - Business Continuity Management
Location: Remote (1–2 hour time difference from client)
Contract: Approx. 3 days/week (flexible)
Our client, a global tech organization, are hiring an experienced ServiceNow GRC Developer to join the team remotely on a part-time contract. The successful candidate will utilize their skills in the Risk module, specifically within Business Continuity Management (BCM) as part of GRC (Governance, Risk and Compliance) for a leading client in the banking industry.
Responsibilities- Translate business requirements into BCM user stories for the SBPC (ServiceNow Business Process Consultant) team to configure.
- Collaborate with stakeholders to support BCM workshops as needed.
- Provide guidance on best practices within the ServiceNow Risk and BCM framework.
Skillset- Proven experience delivering ServiceNow GRC/Risk projects, with a focus on BCM implementation.
- Ability to develop functional user stories aligned with ServiceNow best practices.
- Strong client-facing and communication skills in English.
- Available to work within a 1–2 hour time zone overlap.
If you are interested or would like to learn more, please get in touch - ailsa@alldus.com. -
ServiceNow IRM Solution Architect
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP
Our client, an Elite ServiceNow Partner, are hiring a Senior ServiceNow IRM Solution Architect to join the team remotely on a long-term contract. The successful candidate will play a key role in delivering a high-impact Operational Risk Management (ORM) program for a leading Swiss bank, supporting the implementation and optimization of ServiceNow’s Integrated Risk Management (IRM) module.
Responsibilities-
Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB) solutions.
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Recommend optimal, scalable solutions aligned with platform and industry best practices.
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Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.
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Collaborate closely with product owners and stakeholders to shape and manage the product backlog.
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Define and estimate user stories, as well as support sprint planning and defect resolution
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Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.
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Act as a trusted advisor to business and IT to drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance
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Support internal delivery teams, mentoring junior consultants and developers where needed.
Skillset-
Strong expertise in ServiceNow IRM, particularly in Operational Risk Management.
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ServiceNow Risk Certifications are essential.
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Proven experience in Solution Architecture and Agile delivery.
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Strong client-facing communication and stakeholder engagement skills.
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Comfortable advising and working at senior levels within financial institutions.
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Ability to work independently and lead both client interactions and delivery direction.
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Based in Germany, with ability to travel to Zurich once per month (fully expensed).
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ServiceNow ITSM Developer and Admin
Location: Remote
Contract: 6 months, likely to extend
Start Date: ASAP
Our client, a leading European organization, is hiring a ServiceNow ITSM Developer & Admin on an initial six-month contract to joint heir team remotely. The successful candidate will play a key role in enhancing and optimising the ServiceNow platform, with a focus on ITSM modules, dashboard development and performance analytics.
Responsibilities-
Develop, design and provide ongoing support for ITSM modules within the ServiceNow platform.
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Maintain and enhance the Configuration Management Database (CMDB) to ensure accuracy and efficiency.
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Create effective and insightful Performance Analytics dashboards to drive data-informed decisions.
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Assist with configuration, customisation and administration of the ServiceNow environment.
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Work closely with internal stakeholders and end-users to understand requirements and deliver solutions.
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Proactively suggest improvements to optimise platform performance and functionality.
Skillset-
Demonstrated practical experience in developing and managing ServiceNow ITSM solutions.
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In-depth expertise in Configuration Management Database (CMDB) management, Performance Analytics and dashboard design.
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ServiceNow Certified System Administrator (CSA) certification is mandatory.
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Certified Application Developer (CAD) certification is a plus.
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Strong communication skills, with the ability to collaborate effectively across multiple teams.
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French language skills are a plus.
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Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.
Responsibilities-
Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.
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Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.
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Utilise web components within UI Builder to develop responsive, reusable UI elements.
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Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.
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Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.
Skillset-
Active Secret clearance required; TS/SCI holders highly desirable.
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Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.
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Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.
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Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.
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Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.
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Our client, an innovator the aerospace industry, is hiring a ServiceNow Process Owner to join the team in Georgia on a contract basis. The successful candidate will take ownership of maintaining a robust and efficient Incident Management process, while leading the optimisation of ServiceNow’s Agent Workspace and Digital Workspaces, prioritising out-of-the-box functionality to enhance maintainability and reduce the need for customisation.
Responsibilities- Take ownership and governance of the Incident Management process, ensuring it aligns with ITIL v4 standards and organisational objectives.
- Work closely with stakeholders, service desk personnel and platform developers to enhance the effectiveness of Agent Workspace and Digital Workspaces.
- Develop and deploy streamlined workflows, favouring configuration over custom coding.
- Provide guidance to developers and administrators on implementing low-code/no-code solutions.
- Keep process documentation, SLAs and KPIs up to date for effective incident management.
- Serve as a subject matter expert on ServiceNow best practices and user configuration.
- Collaborate with business and IT teams to deliver high-quality services and drive continuous improvements.
- Promote platform consistency and sustainable design by minimizing customizations unless necessary.
Skillset- Certified in ITIL v4 with comprehensive knowledge of ITSM best practices.
- ServiceNow Certified System Administrator (CSA) certification is required.
- Demonstrated experience as a ServiceNow Process Owner, specializing in Incident Management.
- Practical experience working with Digital Workspace and Agent Workspace functionalities.
- Expertise in service desk operations and user provisioning within ServiceNow.
- Strong expertise in platform governance and preserving out-of-the-box capabilities.
- Exceptional skills in stakeholder management, communication and documentation.
- Proven ability to work effectively in agile or ITSM transformation environments.
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Our client, a global IT Consulting firm, is hiring a Senior ServiceNow Developer to join the team in New York on a contract basis. The successful candidate will be integral to all stages of the software development lifecycle, including estimating, designing, implementing, testing, deploying and providing ongoing support for client applications.
Responsibilities- Engage actively in technical planning and requirements gathering sessions.
- Design, develop, test, debug and document software solutions.
- Maintain compliance with established development processes and industry standards.
- Build and deploy applications on the ServiceNow platform, specialising in SPM and ITSM modules.
- Collaborate and communicate effectively with colleagues of varying skill levels to achieve project goals.
Skillset- Bachelor’s degree in Management Information Systems, Computer Science, Engineering or similar.
- Minimum of 5 years of hands-on ServiceNow development experience.
- Proven expertise implementing multiple SPM modules, including Demand, Strategy & Goal Setting, Capacity Planning and Project Management.
- Strong experience configuring ITSM modules such as Incident, Request, Problem and Change Management, including Major Incident knowledge.
- Solid understanding of CMDB (Configuration Management Database).
- Proficiency with Glide API and JavaScript on the ServiceNow platform.
- Experience integrating ServiceNow with external systems using REST and SOAP APIs.
- Skilled in creating dashboards and reports with Performance Analytics and Platform Analytics.
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Senior ServiceNow Developer (ITSM)
Location: Remote within Switzerland (Initial IT setup in Zurich required)
Start Date: ASAP (ideally next week)
End Date: 6 months until the end of year (with possible extension)
Workload: Ideally full-time hours (minimum 3 days per week)
Rate: Competitive.
Our client, an elite ServiceNow Partner, is hiring a Senior ServiceNow Developer with strong ITSM expertise to support a key banking client. The ideal candidate should have hands-on with development and experienced enough to contribute to solutioning in collaboration with a solution architect.
Responsibilities- Develop and customize solutions within the ServiceNow platform.
- Collaborate with the Solution Architect on design and implementation.
- Work across key ITSM modules such as Incident, Problem, CMDB.
- Integrate with external systems using APIs.
- Ensure adherence to platform best practices and client security standards.
Skillset- Proven experience as a Senior ServiceNow Developer.
- Strong knowledge of ITSM modules: Incident, Problem, CMDB.
- Understanding of ServiceNow APIs and integration approaches.
- Experience working in regulated environments (banking/finance preferred).
- Comfortable working remotely within Switzerland.
Additional Information- Candidate must be in Switzerland (remote work from outside Switzerland is not possible).
- Initial IT setup must be done onsite in Zurich.
- Flexible working arrangement, with an average of 60% allocation.
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Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship
Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.
Responsibilities-
Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.
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Lead discovery sessions and translate business needs into actionable user stories and functional requirements.
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Mentor and support developers by providing detailed context, requirements and design guidance.
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Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.
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Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.
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Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.
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Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.
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Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.
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Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).
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Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.
Skillset-
Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.
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Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.
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ServiceNow Certified System Administrator (CSA) is a must.
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Certified ScrumMaster (CSM) or equivalent Agile certification.
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ITIL v4 Foundation Certification.
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Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.
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Understanding of responsible AI practices and data governance principles.
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Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.
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Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.
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U.S. Citizenship is required for work with federal clients.
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Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.
Responsibilities-
Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.
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Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.
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Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.
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Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.
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Collaborate with developers and technical teams to implement and validate process improvements.
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Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.
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Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.
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Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.
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Create and deliver user training sessions and comprehensive documentation for end users and support staff.
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Remain current on the latest ServiceNow CSM updates, features, and emerging trends.
Skillset-
Bachelor’s degree in Business, Information Technology, Computer Science or similar.
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Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).
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ServiceNow Certified Implementation Specialist - CSM certification is required.
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Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.
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Proven experience in designing, streamlining and optimizing customer service processes.
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Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.
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Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.
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Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.
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Job Title: SAP HCM & Workday Integration Expert
Contract: 6 Months
Location: Remote
Start Date: ASAP
Our client, a growing ServiceNow partner, are hiring a SAP HCM Integration Expert to support a 6-month project focused on integrating SAP HCM (PY, PA, OM) with Workday. The successful candidate will be responsible for technical HR integration projects and the delivery of end-to-end solutions.
Responsibilities-
Lead the end-to-end integration between SAP HCM and Workday, ensuring robust and scalable architecture.
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Analyze business requirements and translate them into technical solutions.
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Manage and optimize data flow between systems using integration tools and middleware.
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Design and configure integration schemas, features, functions, and workflows in SAP HCM.
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Ensure compliance and integrity of HR data throughout the integration lifecycle.
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Troubleshoot and resolve integration issues across SAP HCM and Workday environments.
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Collaborate with stakeholders, developers, and project managers to deliver on project milestones.
Skillset-
Expert in SAP HCM (PY, PA, OM) implementations and processes.
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In-depth knowledge of schemas, tables, features, functions and SAP Time Management.
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Proven experience with Workday integrations and ensuring seamless data flow.
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Strong skills in integration tools (e.g. ShapeIn) and middleware solutions.
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Ability to lead conception and coordination of complex integration architecture.
Apply now with your latest CV and reach out to ailsa@alldus.com for more details. -
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Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract
Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.
Responsibilities-
Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.
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Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.
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Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.
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Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.
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Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.
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Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.
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Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.
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Collaborate with IT operations and process owners to gather, validate and prioritize user stories.
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Create and maintain thorough documentation for configurations, customizations and system integrations.
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Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.
Skillset-
Bachelor’s degree in Computer Science, IT or similar.
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Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.
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Proven track record delivering complex ServiceNow implementations and integrations.
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ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.
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ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.
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Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
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Hands-on expertise with ServiceNow CSM and/or FSM modules.
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Experience integrating ServiceNow with external systems using REST, SOAP and APIs.
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Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.
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Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.
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ServiceNow Developer (UX Design & Service Portal)
2 Days/Week | 3-Month Contract | Likely Extension
Remote (EU-Based Only) | German Speaking Required
Our client, a ServiceNow Elite Partner, is hiring a German-speaking ServiceNow Developer for a part-time project focused on UX design and Service Portal enhancements.
Responsibilities- Design, develop, and optimize ServiceNow Service Portals with a strong emphasis on user experience
- Build and customize widgets, implement responsive layouts, and create modern UI components.
- Collaborate on UX design improvements and best practices.
Skillset- Proven hands-on experience in ServiceNow development, particularly in Service Portal.
- Strong proficiency in JavaScript, HTML, CSS and AngularJS.
- Demonstrated UX/UI design expertise and understanding of responsive web design.
- Fluent in German (spoken and written).
- EU-based and available to work 2 days per week.
Start ASAP. Great opportunity for a freelancer looking for a stable, long-term client.
Interested? Apply below or send your latest CV to nicola@alldus.com -
Senior ServiceNow Developer (CIS - HAM & CIS - SAM Required)
Location: Remote in the United States
Job Type: Contract
Our client, a leading Consultancy and ServiceNow Partner, are hiring a highly skilled ServiceNow Developer to join the team remotely, The successful candidate will be responsible to lead the design, development and implementation of cutting-edge solutions on the ServiceNow platform.
Responsibilities-
Lead the development and configuration of ServiceNow applications with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).
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Design and implement custom applications and integrations within the ServiceNow platform.
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Translate business requirements into technical solutions aligned with platform best practices.
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Collaborate with stakeholders, product owners and IT teams to deliver high-quality solutions.
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Optimize and maintain existing HAM/SAM modules, ensuring compliance and performance.
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Guide and mentor junior developers and contribute to the overall architecture strategy.
Skillset-
Certified Implementation Specialist – HAM (CIS-HAM).
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Certified Implementation Specialist – SAM (CIS-SAM).
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At least 5 years of experience as a ServiceNow Developer, with strong expertise in ITAM, ITSM and platform architecture.
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Deep understanding of ServiceNow best practices, scripting (JavaScript, Glide) and integrations (REST/SOAP APIs).
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Demonstrated experience implementing and maintaining HAM and SAM modules in enterprise environments.
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Strong problem-solving skills and ability to lead complex technical projects.
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Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a bonus.
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Experience with CMDB, Discovery, and integrations with external asset systems.
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Familiarity with Agile/Scrum methodologies.
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