ServiceNow Architect Jobs

Our client, a leading telecommunications company, are hiring a Senior ServiceNow Developer with Workspace & AI Integration expertise to join their team remotely on a contract basis. The successful candidate will contribute to the development of a next-generation, AI-enabled enterprise platform, helping to shape how ServiceNow integrates with intelligent backend systems to enable seamless interaction between users, workflows and AI-powered services.


Responsibilities

• Design, develop and customize ServiceNow Workspaces, including UI Builder, Agent Workspace, CSM Workspace and configurable workspace solutions.

• Build bespoke UI components and deliver enhanced user experiences within Workspace frameworks.

• Integrate ServiceNow with external APIs and AI-driven services.

• Develop and maintain Flow Designer workflows, business rules and automation logic.

• Collaborate closely with backend engineers delivering Python-based AI and data services.

• Design and implement end-to-end workflows across multiple enterprise systems.

• Support real-time data processing and event-driven architectures.

• Ensure all solutions are scalable, high-performing, and maintainable.

Skillset

• Extensive experience as a Senior ServiceNow Developer.

• Strong hands-on expertise with ServiceNow Workspaces and UI Builder.

• Proven experience with Agent Workspace, CSM Workspace or configurable workspace development.

• Strong ServiceNow scripting skills, including JavaScript and Glide APIs.

• Solid experience with Flow Designer and end-to-end workflow automation.

• Experience integrating ServiceNow with external APIs (REST, with GraphQL preferred).

• Strong understanding of enterprise data models and process design principles.

• Experience working within Agile delivery environments.

• Exposure to AI/LLM integrations within ServiceNow or broader enterprise platforms.

• Familiarity with event-driven architectures and real-time data pipelines.

Our client, a leading telecommunications company, are hiring a ServiceNow AI Engineer to join their team in Colorado on a contract basis. The successful candidate will support the development of next-generation AI-enabled workflows and enterprise automation on the ServiceNow platform, focusing on scalable backend services, integration of modern AI capabilities and intelligent orchestration across enterprise systems.


Responsibilities

• Design and implement high-performance ServiceNow integrations, AI-driven workflows and automation systems.

• Build AI-powered automation solutions within the ServiceNow platform.

• Develop and maintain ServiceNow APIs, workflows and integration logic.

• Implement AI capabilities including embeddings, RAG pipelines, and knowledge retrieval systems.

• Develop knowledge graphs and embedding-based semantic search capabilities.

• Integrate ServiceNow with vector databases and knowledge graph technologies.

• Enable real-time data integration across distributed enterprise systems.

• Design and implement secure access models using OAuth 2.0 (scopes and claims).

• Work with REST and GraphQL APIs, including complex JSON transformations.

• Collaborate on ServiceNow architecture, system design, scalability and AI strategy.

Skillset

• Extensive experience with ServiceNow development and system integrations.

• Strong senior-level experience in Python development.

• Strong experience in API development, including REST and GraphQL.

• Experience designing and building AI-enabled systems, including LLMs, embeddings, and RAG pipelines.

• Strong knowledge of vector databases and semantic search architectures.

• Experience with knowledge graphs and graph-based data modelling.

• Experience with streaming data processing and message queue technologies (e.g. Kafka or similar).

• Strong understanding of OAuth 2.0, including scopes, claims and secure access models.

• Experience with CI/CD automation using GitLab and Kubernetes-based deployments.

• Strong object-oriented design and system architecture capabilities.

ITOM Solution Architect (ServiceNow)
Location: Remote
Start Date: Immediate 
Duration: Until 1st June
Engagement: 60% allocation (approx. 3 days per week)


Our client, an Elite ServiceNow Partner, are hiring an experienced ITOM Solution Architect to support a customer engagement, acting as the technical counterpart to the delivery partner. This role will work under direct customer governance and requires strong expertise in ServiceNow ITOM.


Responsibilities

• Lead and advise on ServiceNow ITOM solutions, with a focus on Discovery and Event Management.

• Design and build enterprise-level CMDB structures aligned with CSDM and ServiceNow best practices.

• Provide expert guidance on CMDB meta models and governance frameworks.

• Facilitate and drive company-level workshops on CSDM consultancy.

• Collaborate closely with stakeholders under direct customer steering.

Skillset

• Proven experience delivering ServiceNow ITOM solutions

• Strong expertise in Discovery, Event Management and CMDB.

• Hands-on experience building CMDB structures aligned to the CSDM model.

• Ability to advise on governance and meta model design.

• Experience running workshops and providing strategic consultancy.

• Knowledge of Hardware Asset Management, Software Asset Management, Service Mapping and CI State Management.

• Strong English communication skills (essential)

Apply now with your latest CV or reach out to ailsa@alldus.com for more. 

Our client, a Digital Transformation consulting firm, are hiring a ServiceNow IRM Developer to join the team in Utah on a contract basis. The successful candidate will be responsible for end-to-end solution delivery, from requirements gathering through to architecture and build, collaborating closely with both client stakeholders and internal development teams.


Responsibilities

• Lead client workshops to gather requirements, with a particular focus on IRM (Integrated Risk Management) and Vendor Risk Management processes.

• Translate business requirements into detailed technical design specifications and user stories, ensuring clear and testable acceptance criteria.

• Architect and oversee the design of ServiceNow IRM and Vendor Risk Management (VRM) solutions.

• Lead and guide the development team through the build, configuration and deployment phases.

• Provide hands-on expertise in out-of-the-box IRM/TPRM capabilities, ensuring adherence to best-practice configuration.

• Design and support integration with third-party systems and wider enterprise platforms.

• Act as technical lead in client-facing sessions, confidently presenting solutions and responding to complex technical questions.

Skillset

• Extensive, demonstrable expertise in ServiceNow Integrated Risk Management (IRM) and/or Vendor Risk Management (TPRM).

• Proven track record of delivering end-to-end ServiceNow IRM implementations, rather than solely support or enhancement activities.

• Strong capability in facilitating requirements workshops and translating outcomes into robust technical design solutions.

• Solid understanding of integration patterns and best practices within the ServiceNow ecosystem.

• Experience leading, managing and mentoring development teams within a delivery-focused environment.

• Excellent client-facing communication and presentation skills, with the ability to engage senior stakeholders effectively.

Our client, a forward-thinking organization leveraging ServiceNow, is hiring an experienced ITSM Business Process Consultant for a remote contract opportunity. The successful candidate will play a key role in a critical ServiceNow implementation, contributing directly to ITSM process design and delivery in a fast-paced, audit-driven environment.


Responsibilities

• Gather and document business requirements.

• Write user stories and assist with backlog creation.

• Facilitate workshops and lead stakeholder discussions.

• Support the design and implementation of ITSM processes.

• Work closely with the Architect and Engagement Manager.

• Guide and educate client stakeholders on ServiceNow capabilities.

Skillset

• CSA certification is required.

• CIS-ITSM certification is preferred but not mandatory.

• Extensive experience in IT Service Management (ITSM).

• Demonstrated expertise in writing user stories and gathering requirements.

• Strong communication skills and ability to engage stakeholders effectively.

• Ability to thrive in fast-paced, ambiguous environments.

• US Citizenship is required.

Our client, a leader in the tech industry, is hiring a ServiceNow UI Builder to join their Frankfurt team part-time on a six-month contract. The successful candidate will play a key role in supporting a follow-on project within the Now Agent RSM/RTM stream, with a strong focus on delivering high-quality solutions for the Now Agent App.


Responsibilities

• Lead UIBuilder development, taking full ownership of designing and delivering complex, high-quality solutions independently.

• Define, implement and oversee the end-to-end technical architecture for the Now Agent App, ensuring scalability, performance and long-term maintainability.

• Work collaboratively across multiple streams, components and stakeholders to drive seamless, aligned delivery.

• Develop and manage integration strategies with third-party tools, ensuring flexibility and alignment with the overall solution architecture.

Skillset

• Proven track record operating at Principal or Senior Technical Consultant level.

• Strong hands-on expertise in UIBuilder is essential.

• Demonstrated ability to independently design and deliver complex UIBuilder solutions.

• Experience defining and overseeing end-to-end solution architecture.

• Excellent stakeholder management and cross-functional coordination skills.

• Experience designing integration architectures involving third-party systems.

Contract Details

• Hours: 20 hours per week

• Duration: Until September

• Start Date: Immediate

Senior ServiceNow Technical Lead – SAM (Financial Services)
Location: France
Contract: Up to 5 years


Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.


Responsibilities

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a plus.
   

Please reach out to ailsa@alldus.com with your latest CV for more information.

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a bonus.

ServiceNow Architect - HRSD
Location: Remote (potential onsite presence for workshops)
Start: Immediate, aligned with a 2-week launch rhythm
Capacity: 16 hours per week


Our client, a global tech organization, is hiring a ServiceNow Architect with expertise in HR Service Delivery (HRSD) to join the team remotely on a part-time contract. The successful candidate will drive technical discovery and delivery for HRSD use cases, from shaping, designing and implementing scalable, enterprise-ready solutions.


Responsibilities

• Conduct technical discovery for HRSD use cases.

• Design and document architectural concepts and target architectures.

• Define and record architectural decisions and design rationales.

• Provide technical guidance throughout use case implementation.

• Translate business requirements into user stories and technical backlog items.

• Work closely with the delivery team to support seamless execution.

Skillset

• Strong experience in HRSD architecture and solution design.

• Proven ability to lead technical discovery and architecture definition.

• Hands-on experience working closely with implementation teams and stakeholders.

• Ability to bridge business requirements with technical execution.

Our client, a Digital Transformation consulting firm, are hiring a CMDB Architect (ServiceNow ITOM) to join the team on a short-term contract in Bavaria, Germany. The successful candidate will be responsible to lead the design and implementation of an enterprise CMDB within a Telco Environment. 


Responsibilities

• Lead the architecture, design and implementation of the ServiceNow CMDB.

• Define the overall approach, make key design decisions and review/validate deliverables from third-party vendors.

• Implement selected CMDB components to demonstrate best practices.

• Ensure a high-quality, sustainable CMDB aligned with operational IT needs.

• Align CMDB design with ITSM/ITOM processes and stakeholders.

Skillset

• Extensive hands-on experience with ServiceNow CMDB implementations in large-scale environments.

• Certification in ServiceNow Certified System Administrator (CSA), ServiceNow CIS – CMDB or Discovery is required. ITIL v4 Foundation is a big plus.

• Strong expertise in CMDB architecture & CI data modeling (classes, relationships, dependencies, service hierarchies).

• Proven track record in multi-source CMDB integration, consolidation, and complex reconciliation.

• Strong knowledge of Discovery (schedules, patterns, credentials), Service Mapping (topologies, business service views), CMDB Health (dashboards, reconciliation rules, normalization) and CSDM v4/v5.

• Integration expertise e.g.MID Server, REST APIs, Import Sets, Integration Hub.

• Understanding of ITSM/ITOM touchpoints (Incident, Change, Problem, Request, Asset).

• Fluent English (spoken and written).

• Background in telecommunications or network infrastructure is a bonus.

Interested? Apply via the link  below or contact ailsa@alldus.com for more details. 

ServiceNow Platform Architect - German Fiber Telco
Contract: Feb 2026 - 30 Jun 2026


Our client, a Digital Transformation consulting company, are hiring a ServiceNow Platform Architect & Platform Owner to join the team in Bavaria, Germany on a contract basis until the end of June. The successful candidate will drive the strategy, architecture and operational management of the ServiceNow platform within a fiber telecommunications provider’s OSS (Operations Support Systems) landscape.


Responsibilities

• Own and evolve the ServiceNow platform roadmap and target architecture.

• Define and enforce platform architecture, development and integration standards.

• Lead integrations and automations across core OSS processes (Assurance, Fulfillment, Rollout.

• Manage releases, environments and CI/CD pipelines.

• Ensure platform governance, security, performance and operational stability.

Skillset

• Deep ServiceNow architecture experience including modules, data models, security, CI/CD and integrations.

• Hands-on development skills (JavaScript, Flow Designer, IntegrationHub, ATF).

• Telecommunications / OSS experience.

• Knowledge of OMT, TNI, FSM or other scalable OSS systems is highly desirable.

Interested? Apply via the link below or contact ailsa@alldus.com for more details.