ServiceNow Architect Jobs

Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Solutions Architect to join their team remotely on a 6-month contract. The successful candidate will architect and deliver cutting-edge technology solutions that support and advance the company’s strategic objectives.


Responsibilities

• Assess business needs and craft scalable, high-performing technology solutions.

• Create architecture frameworks and detailed documentation to guide development teams.

• Work closely with stakeholders to align technical solutions with business objectives.

• Identify integration opportunities and manage their successful implementation.

• Offer technical expertise and support throughout the full project lifecycle.

• Ensure solutions adhere to best practices for security, performance and maintainability.

Skillset

• Bachelor’s degree in Computer Science, Engineering or similar.

• Minimum of 5 years’ experience in solutions architecture or similar technical roles.

• Deep expertise with cloud platforms such as AWS, Azure or GCP.

• Proven ability to design APIs and implement integrations effectively.

• Strong analytical thinking and problem-solving capabilities.

ServiceNow Architect - HRSD
Location: Remote (potential onsite presence for workshops)
Start: Immediate, aligned with a 2-week launch rhythm
Capacity: 16 hours per week


Our client, a global tech organization, is hiring a ServiceNow Architect with expertise in HR Service Delivery (HRSD) to join the team remotely on a part-time contract. The successful candidate will drive technical discovery and delivery for HRSD use cases, from shaping, designing and implementing scalable, enterprise-ready solutions.


Responsibilities

• Conduct technical discovery for HRSD use cases.

• Design and document architectural concepts and target architectures.

• Define and record architectural decisions and design rationales.

• Provide technical guidance throughout use case implementation.

• Translate business requirements into user stories and technical backlog items.

• Work closely with the delivery team to support seamless execution.

Skillset

• Strong experience in HRSD architecture and solution design.

• Proven ability to lead technical discovery and architecture definition.

• Hands-on experience working closely with implementation teams and stakeholders.

• Ability to bridge business requirements with technical execution.

Our client, a global professional services organization, is hiring a ServiceNow Architect to join the team on a contract basis. The successful candidate will act as the technical authority and trusted advisor for enterprise-wide ServiceNow implementations, from leading solution designs, providing expert guidance to cross-functional teams and ensuring the ServiceNow platform delivers outstanding business outcomes.


Responsibilities

• Architect and manage enterprise-scale ServiceNow solutions aligned with business goals and technology roadmaps.
• Lead technical discovery sessions and translate business requirements into robust solution architectures.
• Collaborate with stakeholders, project managers and vendors to develop clear technical specifications.
• Establish and maintain architectural standards, best practices and governance frameworks.
• Design and oversee integrations between ServiceNow modules and other enterprise systems.
• Provide technical leadership and mentorship, serving as the escalation point for complex challenges.
• Define and enforce development standards, coding practices and change management procedures.
• Lead delivery of multiple concurrent workplace and safety-focused ServiceNow projects.
• Identify and mitigate technical risks to ensure scalable, secure and maintainable solutions.
• Advise senior leadership on platform capabilities, technical direction and strategic roadmap planning.

Skillset

• Over 8 years of experience in IT service management and enterprise architecture.
• Minimum 5 years of hands-on experience implementing and customising ServiceNow solutions.
• ServiceNow Certified Master Architect (CMA) certification is highly desirable.
• Experience with WSD and HSE modules is a big plus.
• Proven ability to design complex, multi-instance ServiceNow environments with integrations.
• Strong understanding of web services, REST/SOAP APIs and middleware technologies.
• Demonstrated experience managing multiple concurrent projects using Agile/Scrum methodologies.
• Expert-level knowledge of ServiceNow platform capabilities, limitations and best practices.
• Previous experience in real estate or business analysis or is a plus.
• Exceptional communication skills, with the ability to engage effectively at all organizational levels.

Our client, a global IT Services company, are hiring a ServiceNow Integrations Architect to join their team in Texas on a contract basis. The successful candidate will lead the enterprise integration architecture, shape the overall integration strategy, establish governance frameworks and guide delivery teams through complex, large-scale transformation initiatives.


Responsibilities

• Define and take ownership of the enterprise integration architecture strategy and long-term roadmap.

• Design scalable and secure integration solutions across cloud, SaaS, on-premise and third-party platforms.

• Develop and implement integration patterns, standards and governance frameworks.

• Convert business requirements into clear, robust architectural designs.

• Provide architectural leadership across major programs and transformation initiatives.

• Review and approve solution designs, APIs, middleware usage and end-to-end data flows.

• Advocate for modern integration approaches, including API-led, event-driven and microservices architectures.

• Identify and address risks, performance considerations and security implications across integration landscapes.

Skillset

• Demonstrated experience operating as an Enterprise Architect or Integration Architect within complex, large-scale organizations.

• Extensive knowledge of API architecture, middleware technologies, messaging systems and integration platforms.

• Practical experience delivering solutions across major cloud platforms (AWS, Azure or GCP) and hybrid environments.

• Strong understanding of event-driven architectures, microservices, REST and SOAP APIs, and data integration concepts.

• Proven ability to influence senior stakeholders and provide direction to cross-functional technical teams.

• Hands-on experience with integration platforms such as MuleSoft, Boomi, Azure Integration Services, or ServiceNow integrations.

• Experience contributing to digital transformation or enterprise modernization initiatives.

ServiceNow HRSD Architect
Location: Germany (Energy Sector Client)
Duration: 6 months
Engagement: Full-time or Part-time considered


Our client, a global Digital Transformation consulting firm, are hiring an experienced ServiceNow HRSD Architect to support a large energy provider in Germany. This is a 6-month engagement where you will play a key role in the architecture, design and delivery of a ServiceNow HRSD solution, working closely with the Project Manager and end customer stakeholders.


Responsibilities

• Lead the architecture and design of the ServiceNow HRSD solution.

• Collaborate with the Project Manager and customer stakeholders to ensure successful project delivery.

• Provide architectural guidance and best practice recommendations.

• Translate business requirements into scalable and sustainable technical solutions.

• Oversee solution design documentation and ensure alignment with platform standards.

• Support implementation activities and provide technical leadership throughout the project lifecycle.

Skillset

• Minimum 5 years’ experience in a ServiceNow Architecture role.

• Strong expertise in ServiceNow HRSD (Human Resources Service Delivery).

• Proven experience delivering ServiceNow solutions in complex enterprise environments.

• Strong stakeholder management and communication skills.

• Ability to work collaboratively with business and technical teams.

ServiceNow Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an Elite ServiceNow Partner, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a six-month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the ServiceNow platform across the United States.


Responsibilities

• Analyze US business requirements and translate them into optimized ServiceNow FSM workflows.

• Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.

• Develop detailed process maps, documentation and functional specifications.

• Recommend strategic ServiceNow FSM configurations and automation approaches aligned with business goals.

• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US field service teams.

Skillset

• Minimum of 5 years of hands-on experience with ServiceNow FSM and business process consulting.

• ServiceNow Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.

• Strong understanding of field service lifecycle workflows and industry best practices.

• Excellent analytical, documentation and stakeholder engagement skills.

• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.

Our client, a Digital Transformation consulting firm, are hiring a CMDB Architect (ServiceNow ITOM) to join the team on a short-term contract in Bavaria, Germany. The successful candidate will be responsible to lead the design and implementation of an enterprise CMDB within a Telco Environment. 


Responsibilities

• Lead the architecture, design and implementation of the ServiceNow CMDB.

• Define the overall approach, make key design decisions and review/validate deliverables from third-party vendors.

• Implement selected CMDB components to demonstrate best practices.

• Ensure a high-quality, sustainable CMDB aligned with operational IT needs.

• Align CMDB design with ITSM/ITOM processes and stakeholders.

Skillset

• Extensive hands-on experience with ServiceNow CMDB implementations in large-scale environments.

• Certification in ServiceNow Certified System Administrator (CSA), ServiceNow CIS – CMDB or Discovery is required. ITIL v4 Foundation is a big plus.

• Strong expertise in CMDB architecture & CI data modeling (classes, relationships, dependencies, service hierarchies).

• Proven track record in multi-source CMDB integration, consolidation, and complex reconciliation.

• Strong knowledge of Discovery (schedules, patterns, credentials), Service Mapping (topologies, business service views), CMDB Health (dashboards, reconciliation rules, normalization) and CSDM v4/v5.

• Integration expertise e.g.MID Server, REST APIs, Import Sets, Integration Hub.

• Understanding of ITSM/ITOM touchpoints (Incident, Change, Problem, Request, Asset).

• Fluent English (spoken and written).

• Background in telecommunications or network infrastructure is a bonus.

Interested? Apply via the link  below or contact ailsa@alldus.com for more details. 

ServiceNow Platform Architect - German Fiber Telco
Contract: Feb 2026 - 30 Jun 2026


Our client, a Digital Transformation consulting company, are hiring a ServiceNow Platform Architect & Platform Owner to join the team in Bavaria, Germany on a contract basis until the end of June. The successful candidate will drive the strategy, architecture and operational management of the ServiceNow platform within a fiber telecommunications provider’s OSS (Operations Support Systems) landscape.


Responsibilities

• Own and evolve the ServiceNow platform roadmap and target architecture.

• Define and enforce platform architecture, development and integration standards.

• Lead integrations and automations across core OSS processes (Assurance, Fulfillment, Rollout.

• Manage releases, environments and CI/CD pipelines.

• Ensure platform governance, security, performance and operational stability.

Skillset

• Deep ServiceNow architecture experience including modules, data models, security, CI/CD and integrations.

• Hands-on development skills (JavaScript, Flow Designer, IntegrationHub, ATF).

• Telecommunications / OSS experience.

• Knowledge of OMT, TNI, FSM or other scalable OSS systems is highly desirable.

Interested? Apply via the link below or contact ailsa@alldus.com for more details. 

ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – HRSD is a bonus.