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ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP


Our client, a leading Banking organization, are hiring an experienced ServiceNow ITOM Technical Consultant to join their team on a 3-month remote contract. The successful  candidate will be responsible for working closely with technical teams, stakeholders and ServiceNow platform owners to design, configure and implement ITOM capabilities, ensuring alignment with best practices and business goals.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.
• Integrate ITOM with other ServiceNow modules such as ITSM, ITAM and CMDB.
• Develop and maintain Discovery patterns, probes and sensors.
• Ensure CMDB data integrity and normalization.
• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.
• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.
• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3 years of hands-on ServiceNow ITOM implementation experience.
• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.
• ServiceNow certifications such as Certified Implementation Specialist – ITOM and/or ServiceNow System Administrator are a bonus.
• Proven experience with CMDB data modeling, reconciliation and maintenance.
• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware).
• Scripting experience using JavaScript, PowerShell or Python.
• Excellent troubleshooting, communication and stakeholder management skills.

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

• Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
• Drive process improvements and ensure alignment with industry best practices.
• Document workflows, business rules and functional requirements.
• Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

• ServiceNow certifications: CSA, CIS CSM.
• Proven experience delivering ServiceNow CSM process design and consulting.
• Excellent communication and stakeholder engagement skills.

Our client, a global tech organization, is hiring a ServiceNow UX & Portal Technical Consultant to join the team on a contract basis. The successful candidate will take a hands-on role in bridging design and delivery, as the company rolls out a ServiceNow portal and drives a UX research initiative to deliver a seamless end-user experience.


Responsibilities

• Evaluate ServiceNow portal mockups for technical feasibility and propose effective, practical solutions.

• Advise on modules like Content Delivery, Onboarding and others, ensuring minimal customisation.

• Support portal governance and provide clear, actionable guidance to design teams.

• Address ad-hoc requests by turning concepts into workable, implementable solutions.

Skillset

• Extensive hands-on experience with ServiceNow portals.

• Demonstrated expertise in assessing UX design feasibility and managing portal governance.

• Exceptional communication skills, capable of translating technical concepts for non-technical stakeholders.

CSM ServiceNow Technical Architect – Retail
Location: Germany (Remote)
Contract: 3-Month Rolling Contract
Start Date: ASAP


Our client, a leading retail organization, hiring a ServiceNow Technical Architect with strong Customer Service Management (CSM) and retail industry experience to join their team. The successful candidate will lead the technical delivery of ServiceNow CSM solutions, driving improved customer engagement and optimized service operations across all retail channels.


Responsibilities

• Drive end-to-end delivery of ServiceNow CSM implementations, from initial design through to successful deployment.

• Translate complex business requirements into scalable, customer-centric technical solutions.

• Design and implement integrations between ServiceNow and key retail systems including POS, CRM, ERP and eCommerce platforms.

• Provide technical direction and governance, ensuring adherence to platform standards and best practices.

• Manage code reviews, release processes and technical documentation to maintain quality and consistency.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer.

• Hands-on expertise with Customer Service Management (CSM) modules.

• Proven background in the retail sector is essential.

• Hands-on experience with the Retail Service Management (RSM) module is a strong advantage.

• Strong technical proficiency in JavaScript, Glide, REST/SOAP APIs and IntegrationHub.

• ServiceNow CSA certification required; CSM certification is highly desirable.

• Excellent communication skills with the ability to engage and manage stakeholders effectively.

• Proficiency with the German language is a plus.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow AI Expert
Location: Remote (EU Citizens Only)
Contract Type: Full-Time, 4-Month Contract


Our client, a leading automotive company, are hiring a highly skilled ServiceNow AI Expert for a 4-month full-time contract. The role requires hands-on experience in multiple ServiceNow modules, including SPM, ITSM, ITOM, and HRSD, and the ability to deliver AI-driven solutions that optimize processes and improve efficiency.


Responsibilities

• Design, implement, and optimize AI-driven workflows within the ServiceNow platform.
• Apply AI and automation capabilities to enhance products (e.g. SPM, ITSM, ITOM, and HRSD processes).
• Collaborate with stakeholders to gather requirements and translate them into AI-enabled ServiceNow solutions.
• Develop predictive analytics, virtual agents and other intelligent solutions.
• Support integration with third-party applications and other enterprise systems.
• Provide guidance on AI adoption within the ServiceNow platform.

Skillset

• EU citizenship required.
• Proven hands-on experience with multiple ServiceNow modules (3 minimum): SPM, ITSM, ITOM, HRSD.
• Strong knowledge of ServiceNow AI, Virtual Agent, Predictive Intelligence and Automation capabilities.
• Experience implementing AI-driven solutions in a business environment.
• ServiceNow certifications in relevant modules and AI capabilities.
• Knowledge of integration frameworks and scripting within ServiceNow.
• Excellent problem-solving and communication skills.
• Ability to work remotely and collaborate effectively with a cross-functional team.

Interested? Apply now in the link below or reach out to ailsa@alldus.com for more details.