ServiceNow ITAM Business Analyst


  ServiceNow - Business Analyst / Process Consultant


Our client are hiring a ServiceNow HAM Business Analyst to function as a HAM (Hardware Asset Management) Analyst. This position will be a full-time and remote contract opportunity.



  • Play a crucial role in bridging the gap between the Hardware Asset Management (HAM) user team, the ServiceNow technical development (ITSM) team, and other stakeholders
  • Provide practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware asset processes through the continued use of ServiceNow HAM Pro and related functions through the performance of items like: formal functional overviews, user manual and documentation creation, field/function/data inter-dependency identification and mapping, UAT test guidance, Platform Upgrade test guidance, etc.
  • Provide industry standard best-practice recommendations governed by an out-of-the-box objective to assist our client in working towards and achieving its IT Asset Management (ITAM) maturity goals
  • Identify and propose solutions to address systems, resource, and/or skills gaps required to maintain current and future ITAM states
  • Assist in incident analysis, enhancement requirements analysis/demand creation, test case creation and execution, and basic report creation



  • 4+ years of experience in ServiceNow
  • Hardware Asset Management (HAM) experience
  • ServiceNow HAM experience
  • ITAM experience
  • Must have great communication skills
  • Current ServiceNow certifications (CSA, etc.)

If this sounds like the role for you, apply now in the link below or email your resume to for consideration.