ServiceNow ITAM Business Analyst
Texas
ServiceNow - Business Analyst / Process Consultant
Contract
Our client are hiring a ServiceNow HAM Business Analyst to function as a HAM (Hardware Asset Management) Analyst. This position will be a full-time and remote contract opportunity.
Responsibilities
- Play a crucial role in bridging the gap between the Hardware Asset Management (HAM) user team, the ServiceNow technical development (ITSM) team, and other stakeholders
- Provide practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware asset processes through the continued use of ServiceNow HAM Pro and related functions through the performance of items like: formal functional overviews, user manual and documentation creation, field/function/data inter-dependency identification and mapping, UAT test guidance, Platform Upgrade test guidance, etc.
- Provide industry standard best-practice recommendations governed by an out-of-the-box objective to assist our client in working towards and achieving its IT Asset Management (ITAM) maturity goals
- Identify and propose solutions to address systems, resource, and/or skills gaps required to maintain current and future ITAM states
- Assist in incident analysis, enhancement requirements analysis/demand creation, test case creation and execution, and basic report creation
Skillset
- 4+ years of experience in ServiceNow
- Hardware Asset Management (HAM) experience
- ServiceNow HAM experience
- ITAM experience
- Must have great communication skills
- Current ServiceNow certifications (CSA, etc.)
If this sounds like the role for you, apply now in the link below or email your resume to christopher@alldus.com for consideration.
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