ServiceNow AI Ops Developer Jobs

ITSM Technical Consultant – ServiceNow (Automotive Sector, AI/Now Assist)
Location: Remote
Contract Type: Full-time, 6-month engagement
Start Date: Immediate


Our client, an innovator in the automotive industry, are hiring an experienced ServiceNow ITSM Technical Consultant to support a strategic customer in the automotive sector. The successful candidate will work closely with business stakeholders, architects and technical teams to deliver scalable, high-quality ServiceNow solutions that align with enterprise transformation goals.


Responsibilities

• Lead the design, configuration, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Drive adoption and optimisation of ServiceNow AI-powered features such as Now Assist for ITSM, Virtual Agent (dialog design, NLU configuration) and Voice AI / Voice-enabled workflows.
• Engage with business and IT stakeholders to capture requirements and translate them into technical solutions.
• Conduct workshops, solution demos and technical deep dives with customer teams.
• Ensure platform scalability, performance and alignment with ServiceNow best practices and industry standards.
• Collaborate with architects and developers to deliver high-quality configurations, integrations and enhancements.
• Support testing cycles (UAT, SIT) and ensure successful deployment into production.

• Provide knowledge transfer and technical documentation for internal teams.
• At least 5 years hands-on experience implementing and supporting ServiceNow, with a strong focus on ITSM.
• Proven delivery experience with ServiceNow AI capabilities, such as Now Assist, Virtual Agent (with NLU, conversational flows) and Voice/Telephony integrations (ServiceNow Voice or partner solutions).
• ServiceNow certifications (ITSM, CSA, CAD, or AI/Automation-focused certifications) are an advantage.
• Strong understanding of ITIL processes and enterprise service management.
• Experience integrating ServiceNow with third-party systems (REST, SOAP, Webhooks, etc.).
• Exposure to ServiceNow App Engine, Flow Designer or Automation Engine.
• Understanding of generative AI use cases and their implementation in enterprise workflows.
• Experience working with large, global or automotive sector customers is highly desirable.
• Excellent communication and problem-solving skills.

Our client, a global insurance organization, are hiring a skilled ServiceNow Integrations Engineer to join their team on a contract basis in Illinois. The successful candidate will design, develop, and maintain seamless integrations between ServiceNow and enterprise systems, playing a crucial role in driving automation, workflow connectivity and efficient data exchange across the business.


Responsibilities

• Design, develop and maintain integrations between ServiceNow and enterprise systems such as Azure DevOps and Jira DevOps.

• Enable automated work item creation, CI/CD updates and release workflow management.

• Build bi-directional integrations to synchronise incidents, changes, tasks, stories and sprint metrics.

• Implement Dynatrace integrations for event ingestion, alert normalisation, CMDB enrichment and automated ticket creation.

• Configure and manage Workday integrations for HRSD, user provisioning and lifecycle events.

• Leverage IntegrationHub, Flow Designer, REST/SOAP APIs, MID Server and scripted APIs to deliver tailored integration solutions.

• Design secure, scalable integration architectures following platform best practices and enterprise security standards.

• Develop integration logic for data transformation, normalisation, error handling and retry mechanisms.

• Monitor, troubleshoot and resolve integration issues to ensure reliable system performance.

• Collaborate with architects, developers, HR, DevOps and IT operations teams to support ongoing automation initiatives.

Skillset

• Minimum of 3 years of hands-on experience with ServiceNow integrations.

• CSA certification is mandatory; additional certifications such as CIS-ITSM, CAD, or IntegrationHub is a bonus.

• Strong expertise with REST and SOAP APIs, JSON, XML, OAuth, Basic Auth and token-based authentication.

• Proven track record integrating ServiceNow with Azure DevOps, Jira DevOps, Dynatrace and Workday.

• Proficient in ServiceNow IntegrationHub, Flow Designer, Scripted REST APIs and MID Server configuration.

• Solid understanding of ITSM, ITOM and HRSD processes that support integration use cases.

• Excellent troubleshooting and analytical skills for diagnosing and resolving complex integration issues.

Lead Functional Consultant – ServiceNow IRM
Location: Netherlands (Hybrid)
Engagement: Freelance/contract
Contract Duration: 6 months (potential extension based on project needs)


Our client, a leading retail pharmaceutical company in the Netherlands is hiring an experienced Lead Functional Consultant specializing in ServiceNow Integrated Risk Management (IRM). The successful candidate will drive the functional design, implementation and enhancement of ServiceNow IRM capabilities to support enterprise-level governance, risk and compliance (GRC) initiatives.


Responsibilities

• Serve as the functional lead for ServiceNow IRM, acting as the primary liaison between business stakeholders and technical teams.

• Translate business requirements into functional specifications, user stories and solution designs within the ServiceNow IRM framework.

• Lead workshops, requirement-gathering sessions and design reviews with risk, compliance, security and IT stakeholders.

• Configure and enhance IRM modules including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

• Ensure alignment of the IRM solution with industry best practices, regulatory requirements and internal governance standards.

• Oversee functional testing, UAT support and overall solution quality.

• Collaborate with developers and architects to ensure functional integrity and successful delivery of enhancements and new features.

• Provide expertise in process optimization, workflow design, data modelling and reporting within the IRM ecosystem.

• Deliver documentation including functional designs, process flows, training materials and operational procedures.

• Support change management and user adoption across the business.

Skillset

• Proven experience as a functional consultant or lead within ServiceNow IRM/GRC implementations.

• Strong understanding of governance, risk and compliance processes within enterprise environments.

• Experience delivering end-to-end IRM solutions including requirements gathering, design, configuration and testing.

• Excellent stakeholder management and communication skills, capable of engaging both technical and non-technical audiences.

• Ability to operate independently and lead small teams or workstreams.

• ServiceNow certifications (e.g., CIS-IRM, CSA) highly preferred.

• Experience working in regulated industries (pharma, healthcare, retail) is a strong advantage.

• Familiarity with Dutch regulatory standards is a plus.

• Ability to work on-site in the Netherlands as required.

How to Apply

Interested candidates should submit a CV outlining relevant ServiceNow IRM experience along with availability and daily rate expectations.

ServiceNow Custom Integrations Specialist
Location: Remote in EU
Contract: 6 weeks Full-time
Start Date: Immediate


Our client, a global tech organization, are hiring a highly skilled ServiceNow Developer to join the team remotely. The successful candidate will design and build custom integrations linking applications like SuccessFactors with ServiceNow’s AI Search. The role focuses on creating and maintaining custom connectors and integration logic using ServiceNow APIs and scripting.


Responsibilities

• Develop and implement custom connectors between ServiceNow and external systems (SuccessFactors, LeanIX, Arix).

• Integrate data and workflows into the ServiceNow AI Search experience.

• Use IntegrationHub, REST/SOAP APIs and custom scripts to create reliable integrations.

• Document data mappings, workflows and technical designs.

• Troubleshoot and optimize integration performance.

• Ensure security, compliance and scalability of integrations.

Skillset

• 5+ years’ experience as a ServiceNow Developer with a focus on integrations.

• ServiceNow Certified Application Developer (CAD) or Implementation Specialist is a plus.

• Strong knowledge of REST/SOAP APIs, IntegrationHub, and JavaScript scripting in ServiceNow.

• Experience integrating SuccessFactors, LeanIX, or Arix (ideally all three).

• Understanding of authentication protocols (OAuth, SAML, API keys).

• Familiarity with AI Search or Now Assist is a plus.

• Experience in Agile/DevOps environments.

• Excellent problem-solving and documentation skills.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – HRSD is a bonus.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details.