ServiceNow AI Ops Developer Jobs

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

ServiceNow GRC Developer - Business Continuity Management
Location: Remote (1–2 hour time difference from client)
Contract: Approx. 3 days/week (flexible)


Our client, a global tech organization, are hiring an experienced ServiceNow GRC Developer to join the team remotely on a part-time contract. The successful candidate will utilize their skills in the Risk module, specifically within Business Continuity Management (BCM) as part of GRC (Governance, Risk and Compliance) for a leading client in the banking industry.


Responsibilities

• Translate business requirements into BCM user stories for the SBPC (ServiceNow Business Process Consultant) team to configure.
• Collaborate with stakeholders to support BCM workshops as needed.
• Provide guidance on best practices within the ServiceNow Risk and BCM framework.

Skillset

• Proven experience delivering ServiceNow GRC/Risk projects, with a focus on BCM implementation.
• Ability to develop functional user stories aligned with ServiceNow best practices.
• Strong client-facing and communication skills in English.
• Available to work within a 1–2 hour time zone overlap.

If you are interested or would like to learn more, please get in touch - ailsa@alldus.com.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.


Responsibilities

• Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.

• Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.

• Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.

• Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.

• Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.

• Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.

• Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.

• Collaborate with IT operations and process owners to gather, validate and prioritize user stories.

• Create and maintain thorough documentation for configurations, customizations and system integrations.

• Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.

• Proven track record delivering complex ServiceNow implementations and integrations.

• ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.

• ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.

• Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

• Hands-on expertise with ServiceNow CSM and/or FSM modules.

• Experience integrating ServiceNow with external systems using REST, SOAP and APIs.

• Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.

• Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

Our client, a global tech company, are hiring a ServiceNow TPSM Technical Consultant to join the team remotely within the United States. With deep expertise in ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge capabilities, the successful candidate will focus on designing and delivering innovative Agentic AI solutions.


Responsibilities

• Establish and uphold development best practices for the team.

• Mentor and provide advanced technical guidance to Senior Technical Consultants.

• Deliver consultative support and expertise during workshops and discovery phases.

• Collaborate on the creation and enhancement of user stories.

• Execute configurations and implementations aligned with story specifications.

• Engage actively in Scrum ceremonies and support agile workflows as required.

Skillset

• Must be a U.S. citizen currently residing in the United States.

• Demonstrated experience serving as a Principal Technical Consultant within ServiceNow platforms.

• Deep expertise and practical experience with ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge modules.

• Required certifications include CAD (Certified Application Developer), CSA (Certified System Administrator) and a minimum of two CIS (Certified Implementation Specialist) credentials.

Job Title: ServiceNow Lead Developer (Contract)
Location: Remote (European Union)
Duration: 8 hours per week initially and can extend
Job Type: Contract


Our client, a global tech organization, are hiring  an experienced ServiceNow Lead Developer to join their team for a contract position. The ideal candidate will have a strong background in ServiceNow development, with a particular focus on UI/UX design, Service Portal, and Employee Centre. The successful candidate will also lead and host workshops, providing guidance to team members and stakeholders on best practices for the ServiceNow platform.


Responsibilities

• Lead the design, development and implementation of ServiceNow applications and modules, including Service Portal and Employee Centre.
• Collaborate with cross-functional teams to create engaging, user-friendly and effective interfaces for ServiceNow applications.
• Build and customize Service Portal widgets, themes and pages, ensuring they meet the needs of the business while maintaining a seamless user experience.
• Leverage ServiceNow’s Employee Centre to streamline employee interactions, creating intuitive and efficient solutions for various internal services.
• Host and lead workshops for internal teams and business stakeholders to share ServiceNow development knowledge, best practices and platform features.
• Work closely with business analysts, project managers, and other stakeholders to gather requirements, manage expectations and deliver solutions that align with organizational needs.
• Provide ongoing support for ServiceNow implementations, including troubleshooting and resolving technical issues, and ensuring smooth operations.
• Stay up to date with the latest trends and best practices in ServiceNow development, UI/UX, and service delivery, and suggest improvements to optimize workflows and user experience.

Skillset

• 5+ years of experience in ServiceNow development, with a strong focus on Service Portal, Employee Center, and UI/UX design.
• Advanced knowledge of ServiceNow platform (Scripting, APIs, Service Portal widgets, and themes).
• Strong experience with UI/UX principles and design for web and mobile applications.
• Familiarity with ServiceNow’s Employee Center and its configuration.
• Proficient in HTML, CSS, JavaScript, and AngularJS.
• Experience with integrations and custom applications within ServiceNow.
• Demonstrated ability to lead workshops, training sessions, and knowledge-sharing activities.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• ServiceNow Certified Application Developer (CAD) or equivalent certifications are preferred.
• Strong troubleshooting skills and the ability to think critically to solve complex problems.

Our client, a global tech company, are hiring a ServiceNow ITAM Architect to join the team remotely on a contract basis. With a strong focus on Hardware Asset Management (HAM) and Software Asset Management (SAM), the successful candidate will work with stakeholders to design end-to-end architecture, ensuring successful platform adoption and maximizing value realization.


Responsibilities

• Lead the design and implementation of ServiceNow ITAM solutions, including HAM and SAM, ensuring alignment with business objectives.

• Create scalable, sustainable ServiceNow solutions customized to client needs, with a focus on HAM Pro and SAM Pro.

• Oversee the technical design and development of ITAM modules, ensuring adherence to ServiceNow best practices.

• Work closely with cross-functional teams to integrate asset data and workflows seamlessly.

• Define and enforce architectural standards and governance to maintain the integrity of the ServiceNow platform.

• Facilitate workshops and stakeholder interviews to capture business requirements and convert them into actionable technical designs.

• Lead and mentor ServiceNow developers and junior architects, providing guidance and support.

• Contribute to roadmap planning and platform optimization strategies to ensure continuous improvement and value delivery.

Skillset

• Minimum of five years of experience in ServiceNow platform architecture and administration.

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITAM, HAM or SAM.

• ServiceNow Certified Application Developer (CAD) is a plus.

• Hands-on experience with ServiceNow ITAM, including HAM Pro and SAM Pro.

• In-depth knowledge of ServiceNow Discovery, CMDB and integrations with third-party systems.

• Proven expertise in designing and implementing complex ServiceNow solutions within large-scale enterprise environments.

• Strong experience with scripting (JavaScript, Glide API), integrations (REST, SOAP) and MID Server configurations.

• Exceptional communication skills with a demonstrated ability to manage stakeholders effectively.

• Solid understanding of software license models and compliance strategies.

• Experience working in regulated industries, such as finance, healthcare or government is a bonus.

Our client, an innovative IT solutions company, are hiring a ServiceNow Business Process Consultant to join their team on a contract basis in Colorado. The successful candidate will be responsible for designing and maintaining innovative AI-powered ServiceNow solutions that drive efficiency, strengthen compliance and promote employee well-being.


Responsibilities

• Lead the end-to-end design and deployment of ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Onboarding, Lifecycle Events and Document Management.

• Work closely with HR teams and business stakeholders to gain a deep understanding of their objectives, challenges and operational workflows.

• Convert business requirements into detailed functional specifications, collaborating with technical teams to implement tailored solutions.

• Organize and facilitate workshops, user acceptance testing (UAT), and training sessions to drive engagement and successful adoption.

• Develop comprehensive documentation, including process flows, use cases, user stories and test scenarios.

• Advise on best practices for leveraging ServiceNow capabilities and optimizing HR service delivery.

• Coordinate with developers, QA testers and ServiceNow architects to ensure high-quality and timely delivery of solutions.

• Track system performance, identify areas for improvement and recommend enhancements for ongoing optimization.

• Manage and update ServiceNow configurations to reflect changing business priorities and ensure continued alignment.

Skillset

• Bachelor’s degree in Human Resources, Information Systems, Business Administration or similar.

• Minimum of 3 years of experience in HR process consulting, ServiceNow implementation or HR systems analysis.

• Strong expertise in the ServiceNow HRSD platform, with a deep understanding of its core modules.

• Hands-on experience of ServiceNow configuration, workflow design and form creation.

• A solid grasp of HR operations and modern service delivery frameworks.

• Exceptional communication skills with a proven ability to create clear, concise documentation.

• Demonstrated experience operating within Agile/Scrum project environments.

• ServiceNow Certified Implementation Specialist – HRSD certification is a plus.

• Familiarity with advanced ServiceNow features such as Employee Center, Virtual Agent, and Mobile functionalities is desirable.

Our client, a global provider of digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team in California on a contract basis. The successful candidate will serve as a liaison between business needs and technical solutions by analyzing business requirements, optimizing processes and ensuring the smooth implementation of ServiceNow solutions.


Responsibilities

• As the ServiceNow Business Analyst, you will collaborate with business stakeholders to gather, analyze and document requirements for ServiceNow solutions.

• Translate business needs into functional specifications for ServiceNow configurations, enhancements and integrations.

• Perform gap analysis to identify opportunities for process improvements within ServiceNow.

• Collaborate with ServiceNow development teams to ensure solutions meet both business and technical requirements.

• Act as the primary liaison between business users and technical teams for all ServiceNow-related initiatives.

• Lead workshops, requirement sessions and demonstrations to ensure alignment with stakeholders.

• Prepare and deliver training materials, documentation and knowledge articles for ServiceNow topics.

• Support compliance and governance by ensuring adherence to best practices and security policies.

Skillset

• Over 6 years of experience as a Business Analyst working with the ServiceNow platform.

• Ability to write functional specifications and work collaboratively with developers on ServiceNow solutions.

• In-depth knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.

• Familiarity with ServiceNow configurations, UI policies, business rules, workflows and integrations.

• Proficient in ServiceNow reporting, dashboards and Performance Analytics.

• Strong understanding of Agile and ITIL frameworks.

• Experience with ServiceNow modules such as CSM, ITOM, HRSD and CMDB is a plus.

• ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation Certification are preferred.

• ServiceNow Certified Implementation Specialist in ITSM, CSM or HRSD is a plus.

Interested? Apply Now!

Our client, a global leader in digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team on a contract basis. The successful candidate will be responsible for gathering, analyzing and documenting business requirements, working closely with stakeholders to support the ServiceNow platform.


Responsibilities

• As the ServiceNow Business Analyst, you will collect and document business requirements, ensuring they are clear and complete.

• Work closely with Product Owners, Scrum Masters, Process Owners and Developers/Admins to refine requirements.

• Convert business needs into detailed requirement documents.

• Define and refine process flow diagrams and use-case specifications.

• Evaluate ServiceNow requests and identify practical solutions.

• Provide consistent updates to stakeholders.

• Assist with unit testing, create test scripts, and facilitate User Acceptance Testing (UAT) with customers.

• Ensure requirements align with ServiceNow standards and best practices.

Skillset

• Bachelor’s degree in Computer Science or similar.

• Minimum of 5 years of experience as a ServiceNow ITSM Business Analyst.

• A strong understanding of ITIL IT Service Management processes.

• ITIL Foundation Certification is a bonus.

• Exceptional data management, problem-solving, and communication skills.

• Familiarity with DevOps, Product Model, and Agile methodologies.

• Experience with ServiceNow Vulnerability Response, Multi-Source CMDB/CMDB 360 is a plus.

• Familiarity with Cloud Solutions (Azure, Google, Oracle, IBM) is a bonus.

• Knowledge of the Common Service Data Model and IT Asset Management desirable but not essential.

Location
Candidates must be able to commute to one of their following locations:

• North Texas

• Boise, ID

• San Francisco, CA

• Phoenix, AZ

Interested? Apply Today!

Job Title: ServiceNow Developer with AI Ops Experience
Location: Remote


Our client, a leading IT services organization, is hiring a ServiceNow AI Ops Developer for a contract role. The successful candidate will be responsible for designing, customizing and maintaining ServiceNow solutions, while utilizing AI Ops tools to enhance IT operations and automate workflows.


Responsibilities

• As the ServiceNow Developer, you will design, develop, and implement ServiceNow applications and solutions such as ITSM, ITOM and ITBM.

• Customize ServiceNow modules to align with business processes and ITIL best practices.

• Create, configure and manage workflows, business rules, UI policies and data models.

• Develop integrations with third-party applications and services using REST, SOAP and other integration technologies.

• Implement AI Ops solutions to enhance IT operations, incident management and IT service optimization.

• Leverage AI, machine learning and predictive analytics to automate event correlation, anomaly detection and incident response.

• Integrate AI Ops tools with ServiceNow to enable automation, intelligent ticket routing and improved decision-making.

• Work closely with IT teams (infrastructure, security, operations) to ensure seamless ServiceNow integration.

• Troubleshoot, debug and optimize ServiceNow applications for performance, availability and scalability.

• Implement automation solutions to reduce manual intervention and improve efficiency in IT service management.

Skillset

• Bachelor’s degree in Computer Science, IT or similar,

• At least three years of hands-on ServiceNow development, specializing in ITSM, ITOM and related modules.

• Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) preferred.

• Demonstrated experience with AI Ops tools such as Splunk, Moogsoft, and BigPanda, including their integration with ServiceNow.

• Deep understanding of ITIL best practices, particularly in incident management, change management and service catalog workflows.

• Strong background in web services, including REST and SOAP, with experience integrating external systems.

• Proficiency in ServiceNow scripting (JavaScript, Glide), workflows, UI policies, and data modeling.

• Hands-on experience with ServiceNow Studio, Service Portal, and other ServiceNow development utilities.

• Familiarity with AI/ML concepts, automation, and event management within AI Ops environments.

• Knowledge of cloud platforms (AWS, Azure) and their integration with ServiceNow and AI Ops tools.

Interested? Apply Now!

Our client is a global IT service provider and they are hiring a ServiceNow Business Process Consultant to join their team on a contract basis. The successful candidate will join a high-performing team, responsible for delivering process improvement for their clients.


Responsibilities

• Develop and maintain a strong working relationship with clients and understand their business challenges and propose optimal solutions.

• Conduct comprehensive needs analyses to understand client requirements.

• Establish project specifications and identify appropriate solutions to address business challenges.

• Gather and analyze business data using industry-specific knowledge.

• Gain insights into the client's business organization and operational structure.

• Lead business process definition, re-engineering, improvement, and gap analysis workshops with key client sponsors and stakeholders.

• Guide clients on best practices and ensure alignment with their business objectives.

• Manage and communicate process and business requirements to the delivery team.

• Ensure proposed solutions align with client expectations and requirements.

• Provide support, training, and mentoring to team members to enhance their skills and knowledge.

Skillset

• Bachelor’s degree in business administration, Management Information Systems or similar.

• Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist - ITSM, CSM, ITOM (preferred).

• 5 years’ ServiceNow experience in process definition, improvement and re-engineering

• 5 years’ ServiceNow experience in developing requirements documentation, project artifacts and process documents.

• 2 years’ recent ServiceNow experience as part of multiple implementation projects; experience in process definition and improvement; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, etc.

• Proven experience in communicating complex ideas with stakeholders and building collaborative relationships.

• Experience with ServiceNow platform technologies.

• ITIL v3 or v4 Certification preferred.

• Business Process Management (BPM) training/certification preferred.

• Agile Scrum Master Business Process Management (BPC) training/certification is a plus.
   

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.