ServiceNow Platform Architect Jobs

Our client, a global IT organization, are hiring a ServiceNow NowAssist Developer to join their team in Virginia on a contract basis. The successful candidate will be responsible for designing, developing and deploying intelligent AI agents that streamline workflows, improve user experience and increase operational efficiency.


Responsibilities

• Develop and implement intelligent AI agents within ServiceNow Agent Studio to support business automation and workflow transformation.

• Design, manage and continuously refine reusable prompt libraries, leveraging prompt engineering best practices to maximise performance and consistency.

• Integrate large language models (LLMs) and AI capabilities into ServiceNow applications, workflows and business processes.

• Create supporting tools, services and integrations that enhance agent functionality and enable advanced automation use cases.

• Partner with business stakeholders, solution architects and technical teams to identify opportunities for AI-led innovation and operational improvement.

• Deliver secure, scalable and maintainable solutions that adhere to enterprise architecture, governance and compliance standards.

• Drive the continuous improvement of AI-powered workflows, ensuring optimal performance, reliability and business value.

Skillset

• Demonstrable hands-on experience designing and building solutions using ServiceNow Agent Studio.

• Proven track record of delivering AI-powered applications and automation initiatives within the ServiceNow platform.

• Strong expertise in prompt engineering, including the creation, optimisation and management of reusable prompt libraries.

• Experience working with large language models (LLMs) and modern AI frameworks.

• In-depth understanding of AI agent design, orchestration and enterprise automation principles.

• Experience integrating AI capabilities with enterprise platforms, systems and business applications.

• Strong knowledge of workflow automation, process optimisation and orchestration technologies.

• Excellent analytical, problem-solving, communication and stakeholder engagement skills.

• Understanding of AI integration patterns, governance frameworks, and enterprise deployment best practices is an advantage.  

• Familiarity with enterprise security standards, compliance requirements and responsible AI principles is desirable.

Our client, a growing Digital Transformation consulting firm, are hiring a ServiceNow SecOps Architect to join the team in Munich, Germany on a part-time contract. The successful candidate will work with a major enterprise client on a high-profile transformation initiative centred on SecOps and GRC capabilities.


Responsibilities

• Lead the architecture and design of ServiceNow SecOps and GRC solutions.

• Define scalable and secure technical architectures aligned to enterprise requirements.

• Drive the implementation of Security Incident Response (SIR), Vulnerability Response (VR) and Additional GRC capabilities.

• Collaborate with customer stakeholders, technical teams and delivery partners across the full project lifecycle.

• Provide architectural guidance on integrations, workflows, data models, and platform best practices.

• Support complex infrastructure environments with high levels of interconnectivity and availability.

Skillset

• Demonstrated experience operating as a ServiceNow Architect within enterprise environments.

• Strong technical expertise across SecOps, Security Incident Response, Vulnerability Response and GRC.

• Proven track record delivering ServiceNow solutions within large-scale, highly connected and complex infrastructure landscapes.

• Experience working in "telco-like" environments is highly desirable, particularly across Complex routing and networking environments, Highly interconnected platforms and services, and High-availability data centre infrastructures.

• Strong stakeholder engagement, communication and consulting capabilities.

• German language skills are a big plus.

Our client, a leading IT Services and Consulting firm, are hiring a French-speaking ServiceNow Expert to join their team in Paris on an initial 3-month contract. The successful candidate will play a key role in growing their ServiceNow practice across pre-sales, solution architecture and client delivery engagements in France.


Responsibilities

• Support the delivery of RFP responses, qualification activities and solution proposals.

• Lead client workshops to capture and define business and technical requirements.

• Deliver advanced demonstrations and presentations of the ServiceNow platform.

• Contribute to solution architecture, technical design and implementation frameworks.

• Develop presentations, target operating models and delivery methodologies.

• Configure, optimise and maintain ServiceNow solutions in line with industry best practices.

• Assist in the design and enhancement of business and IT service management processes.

• Provide strategic and technical guidance to both clients and internal stakeholders.

• Investigate, troubleshoot, and resolve complex technical challenges.

• Serve as a senior technical advisor and escalation point for project teams.

Skillset

• Fluent French language skills are required.

• At least 5 years' practical experience working with the ServiceNow platform.

• Relevant ServiceNow certifications are essential.

• Strong technical expertise across ITAM, SPM, HRSD, ITSM, ITOM, CMDB, Service Catalog, Workflows and Integrations.

• Demonstrated experience delivering ServiceNow consulting, implementation and transformation engagements.

• Proven ability to facilitate workshops with both business and technical stakeholders.

• Strong knowledge of ServiceNow delivery methodologies, governance and platform best practices.

• Excellent communication, presentation and stakeholder management capabilities.

Our client, a global technology organization, is hiring an experienced ServiceNow Gen AI Architect to join their team remotely on a contract basis. The successful candidate will play a key role in leading the architecture, design and delivery of AI-enabled solutions across the ServiceNow platform, while helping enterprise organizations adopt emerging Generative AI capabilities to enhance operational efficiency and accelerate business transformation.


Responsibilities

• Lead the end-to-end architecture, design and deployment of Generative AI solutions across the ServiceNow platform.

• Design and implement scalable AI-driven workflows across key ServiceNow modules including ITSM, CSM, HRSD and SecOps.

• Provide expert guidance to customers on AI governance, security, compliance and risk management frameworks.

• Support the development, implementation and ongoing optimization of AI Control Tower initiatives.

• Work closely with business stakeholders, technical teams and leadership to identify AI use cases and define transformation roadmaps.

• Integrate ServiceNow with external AI platforms, LLM technologies, APIs and wider enterprise systems.

• Establish and promote best practices across automation, workflow orchestration, platform scalability and data management.

• Provide technical leadership and mentorship across architecture, engineering, development and delivery functions.

• Support solution workshops, technical discovery sessions and customer strategy discussions throughout the project lifecycle.

• Ensure AI-enabled solutions are aligned with enterprise architecture standards, business objectives and regulatory requirements.

Skillset

• Proven experience working as a ServiceNow Architect, Solution Architect or in a similar senior technical leadership role.

• Hands-on expertise with ServiceNow AI capabilities, including Generative AI, intelligent automation and workflow orchestration.

• Demonstrated experience designing, architecting and delivering enterprise-scale ServiceNow solutions across complex environments.

• Strong knowledge of AI governance, cybersecurity, compliance and risk management frameworks.

• Experience integrating ServiceNow with third-party platforms, enterprise applications and API-driven environments.

• ServiceNow Certified Technical Architect (CTA), CIS certifications or other relevant ServiceNow accreditations is a bonus.

• Experience working within regulated industries such as financial services, insurance, healthcare or the public sector is a plus.

• Exposure to AI Control Tower, Now Assist and emerging agentic AI frameworks within enterprise environments.

• Solid understanding of ITSM processes and enterprise workflow design best practices.

• Excellent communication, stakeholder management and client-facing consulting skills.

Our client, a leading professional services firm, are hiring an experienced ServiceNow Architect with strong Workplace Service Delivery (WSD) expertise to join their team on a contract basis in Virginia.  The successful candidate will lead the architectural strategy and delivery oversight across multiple customer engagements, partnering closely with client stakeholders and internal development teams to drive successful project outcomes.


Responsibilities

• Lead the end-to-end architecture and implementation of ServiceNow WSD solutions.

• Act as the senior technical lead across customer engagements.

• Work closely with customer stakeholders to define solution direction and delivery strategy.

• Provide guidance and oversight to development teams throughout the implementation lifecycle.

• Ensure scalable, high-quality platform designs aligned with enterprise architecture best practices.

• Operate autonomously while providing strong leadership across complex workstreams.

Skillset

• Demonstrated experience working as a Senior ServiceNow Architect within complex enterprise environments.

• Strong hands-on expertise delivering ServiceNow Workplace Service Delivery (WSD) implementations.

• Proven track record leading customer-facing delivery programs and engagements.

• Ability to independently manage projects and lead technical decision-making.

• Excellent stakeholder management, communication and relationship-building skills.

• Experience collaborating with distributed and global teams across multiple regions.

• Certified Master Architect (CMA) certification would be highly advantageous.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.