ServiceNow Platform Architect Jobs

ServiceNow Pre-Sales Consultant
Location: Hybrid (Dallas, Phoenix, Atlanta or Washington D.C.)
Employment: Contract, Contract-to-Hire or Full-Time


Our client, a leading IT Solutions organization, is hiring a ServiceNow Pre-Sales Consultant to join the team on a contract basis. The successful candidate will partner with stakeholders and technical teams to craft solution strategies, transform client needs into clear user stories, and provide reliable effort estimates that enable efficient and effective delivery.


Responsibilities

• Partner with sales and delivery teams to understand client objectives and craft tailored ServiceNow solutions.

• Translate complex business requirements into technical solutions and compelling value propositions.

• Develop and deliver product demonstrations and presentations to both technical and executive audiences.

• Assist in scoping and estimating project efforts, timelines and resource requirements.

• Draft user stories and solution designs in collaboration with delivery architects and developers.

• Lead discovery workshops and requirements-gathering sessions with prospective clients.

Skillset

• Hands-on experience with Customer Success Management (CSM) and Strategic Portfolio Management (SPM) modules.

• In-depth knowledge of the ServiceNow platform and its capabilities.

• Proven ability to translate client needs into clear, actionable user stories.

• Comfortable communicating with both technical teams and executive stakeholders.

• Expertise in effort estimation and crafting tailored, value-driven solutions.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Our client, a global IT Consulting organization, is hiring a ServiceNow CSM Architect to join the team on a contract basis in San Jose, CA. The successful candidate will lead the design, architecture and implementation of ServiceNow Customer Service Management (CSM) solutions, ensuring the platform aligns with organizational objectives and delivers outstanding customer experiences.


Responsibilities

• Design and architect scalable, efficient and maintainable ServiceNow CSM solutions.

• Lead workshops and collaborate with stakeholders to gather and analyze business requirements.

• Develop and review solution designs, workflows and integrations within ServiceNow CSM.

• Provide technical leadership and guidance to development teams during implementation.

• Ensure best practices and compliance with ServiceNow architecture and platform standards.

• Drive continuous improvement initiatives and recommend enhancements for CSM processes.

• Support testing, deployment and post-production support activities.

• Stay updated with the latest ServiceNow CSM features and industry trends.

Skillset

• Proven experience as a ServiceNow CSM Architect or similar role with a strong focus on Customer Service Management.

• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS–CSM) certification is mandatory.

• Deep understanding of ServiceNow platform architecture, including CSM modules, ITSM, integrations and automation.

• Experience designing and implementing complex workflows, business rules and customizations.

• Strong knowledge of ServiceNow best practices and platform capabilities.

• Excellent communication and stakeholder management skills.

Our client, an exciting ServiceNow partner, is hiring a German-Speaking ServiceNow Consultant (FSM) for a 6 month freelance project.


Responsibilities

• Speak German to project teams & customers.

• Lead, develop and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advise, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• Minimum of 4 years of experience of ServiceNow development and implementation.

• At least four years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrated experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow 

Please get in touch ailsa@alldus.com.

Alldus International Ltd is looking for a ServiceNow Consultant (FSM) on a freelance position to join one of our exciting IT Consulting clients.


Responsibilities

• Lead and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advize, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• 4+ years of experience of ServiceNow development and implementation.

• 4+ years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrable experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow .

Please get in touch ailsa@alldus.com.

Senior ServiceNow Developer (CIS - HAM & CIS - SAM Required)
Location: Remote in the United States
Job Type: Contract


Our client, a leading Consultancy and ServiceNow Partner, are hiring a highly skilled ServiceNow Developer to join the team remotely, The successful candidate will be responsible to lead the design, development and implementation of cutting-edge solutions on the ServiceNow platform.



Responsibilities

• Lead the development and configuration of ServiceNow applications with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Design and implement custom applications and integrations within the ServiceNow platform.

• Translate business requirements into technical solutions aligned with platform best practices.

• Collaborate with stakeholders, product owners and IT teams to deliver high-quality solutions.

• Optimize and maintain existing HAM/SAM modules, ensuring compliance and performance.

• Guide and mentor junior developers and contribute to the overall architecture strategy.

Skillset

• Certified Implementation Specialist – HAM (CIS-HAM).

• Certified Implementation Specialist – SAM (CIS-SAM).

• At least 5 years of experience as a ServiceNow Developer, with strong expertise in ITAM, ITSM and platform architecture.

• Deep understanding of ServiceNow best practices, scripting (JavaScript, Glide) and integrations (REST/SOAP APIs).

• Demonstrated experience implementing and maintaining HAM and SAM modules in enterprise environments.

• Strong problem-solving skills and ability to lead complex technical projects.

• Additional ServiceNow certifications (e.g.  CSA, CAD, ITSM) is a bonus.

• Experience with CMDB, Discovery, and integrations with external asset systems.

• Familiarity with Agile/Scrum methodologies.

Our client, a rapidly growing Elite ServiceNow Partner in North America, is hiring a ServiceNow FSM Architect to join their team remotely in Canada. The successful candidate will collaborate closely with Program Managers and Developers to design and implement innovative ServiceNow solutions, assist clients in transitioning from legacy platforms, and create roadmaps for their digital transformation.


Responsibilities

• As the ServiceNow FSM Architect, you will take charge of the architectural design and development for ServiceNow implementations.

• Collaborate with cross-functional teams, including Program Managers and Developers.

• Evaluate client requirements and design tailored solutions to meet their business objectives.

• Lead the migration process for clients transitioning from legacy platforms to ServiceNow.

• Create comprehensive roadmaps for ServiceNow modules and functionalities.

• Mentor junior team members and promote a culture of innovation.

Skillset

• Demonstrated experience as a ServiceNow Architect.

• In-depth knowledge of ServiceNow design, implementation, and customization.

• Ability to effectively translate client requirements into actionable solutions.

• Experience with complex digital transformation projects is a plus.

• Strong communication and leadership abilities.

Interested? Send your resume to me at jonathan@alldus.com

Our client, a leading Digital Transformation Consulting company, are hiring a Senior ServiceNow Developer to join the team remotely on a contract basis. The successful candidate will play a key role throughout the entire software development lifecycle, including estimation, technical design, implementation, deployment and ongoing support.


Responsibilities

• Oversee technical planning activities and facilitate requirements gathering sessions.

• Architect, develop, test and implement tailored ServiceNow solutions.

• Provide technical leadership and mentorship to development team members.

• Foster collaborative relationships with cross-functional teams and client stakeholders.

• Drive continuous improvement and optimization of the ServiceNow platform.

• Convert wireframes and conceptual designs into scalable, effective technical solutions.

Skillset

• Bachelor’s degree in Computer Science, Management Information Systems, Engineering or similar.

• Minimum of 7 years of hands-on experience in ServiceNow development.

• Demonstrated success implementing solutions across ITSM, ITOM and ITAM.

• Deep understanding of ITIL practices, CMDB architecture and the Common Service Data Model (CSDM).

• Extensive experience with ITOM Discovery (both on-premises and cloud), Service Mapping, Event Management, and IT Asset Management using SAM Pro and HAM Pro.

• Proficient in scripting and integrations using Glide API, JavaScript, REST and SOAP.

• Skilled in developing dashboards and reports, with a focus on Performance Analytics.

• Solid grasp of networking principles and cloud computing technologies.

• Exceptional communication skills and a strong ability to produce clear technical documentation.

• Strong client engagement and consulting experience, with a proven ability to deliver in customer-facing roles.

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Engagement Manager to join their team in Virginia on a contract basis. The successful candidate will oversee end-to-end ServiceNow deployments, ensuring smooth execution, proactive risk management and consistently high customer satisfaction.


Responsibilities

• Oversee the full lifecycle of ServiceNow engagements, including strategy, design, training and implementation.

• Serve as the primary point of contact for clients, delivering regular updates, resolving issues and escalating when needed.

• Partner with Sales to develop and manage project change requests (PCRs) and Statements of Work (SOWs).

• Lead cross-functional teams, driving project success through proactive scope, risk and expectation management.

• Foster strong client relationships through consistent communication and transparent status reporting.

• Ensure adherence to defined roles, responsibilities and compliance standards across project teams.

• Manage and maintain deployment records in the ServiceNow Partner Portal.

• Capture and submit Customer Success Stories (CSS) based on post-deployment client feedback.

Skillset

• US Citizenship with ability obtain Public Trust or higher clearance.

• Master’s degree in Computer Science, Software Engineering or similar.

• Minimum of 5 years' experience in Engagement Management, preferably within a consulting environment.

• Proven track record in deploying SaaS and ITIL-based solutions.

• In-depth understanding of the ServiceNow platform and established project management practices.

• Familiarity with MSP frameworks and Domain Separation architecture.

• ITIL® v3 Certification is required. ServiceNow Administrator and Implementation Specialist certifications are a plus.

• Exceptional leadership, communication and presentation abilities

• Experience managing cross-functional and geographically distributed technical teams.

Our client, an IT Services and Consulting company, are hiring a ServiceNow Developer to join the team in Springfield, VA. The successful candidate will manage and maintain ServiceNow instances, collaborate on mission-driven digital solutions and provide user-focused support for efficient, functional solutions.


Responsibilities

• Manage the configuration, development and ongoing maintenance of ServiceNow instances and related business processes.

• Partner with stakeholders to deliver mission-aligned digital transformation solutions.

• Design and build custom applications, workflows and process automations within the ServiceNow platform.

• Provide hands-on support to end-users by creating effective, user-focused solutions.

Skillset

• Active Top Secret/SCI Eligible Clearance is a must.

• Ability to obtain and maintain a Counterintelligence (CI) Polygraph.

• At least 3 years of hands-on experience developing with the ServiceNow platform.

• Experience in managing Enterprise IT operations, including areas like networking, storage, systems administration, cybersecurity and architecture.

• IAT Level II Certification.

• Certified Application Developer (CAD) and ITILv4 Intermediate certifications is a plus.

• Expertise with ServiceNow Madrid release or later.

• Proven experience in designing custom scoped applications and enhancing core ServiceNow applications.

• Expertise with Requirements gathering and designing workflows, and developing and documenting secure code.

• Experience integrating APIs and third-party technologies into ServiceNow, as well as managing role-based access control and customizing fields/forms.

Benefits

• Medical, dental and vision insurance.

• 401(k) match.

• Flexible working.

ServiceNow ITOM Consultant
Location- Springfield, VA or Tampa, FL
Duration- 6 months with the possibility of extension


Our client, a leading IT Consulting organization, are hiring a ServiceNow ITOM Consultant to join their team on a six-month contract. The successful candidate will collaborate with forward-thinking customers to design and optimize network, storage and compute infrastructures within the ServiceNow CMDB.


Responsibilities

• Define solution requirements, architect integrations, and lead implementation efforts.

• Provide both hands-on configuration and leadership across project teams.

• Provide expert guidance on CMDB and Service Mapping design, modeling and strategy.

• Perform current-state evaluations and define target-state architectural solutions.

• Lead the configuration and deployment of ServiceNow CMDB, Discovery and Service Mapping capabilities.

• Drive integration initiatives across application, infrastructure and cloud environments.

• Offer technical leadership and mentorship to implementation teams and junior consultants.

• Act as a trusted advisor and subject matter expert on CSDM 4.0 and ITSM/ITIL best practices.

Skillset

• Must hold an Active Secret Security Clearance or higher.

• Bachelor’s degree in Computer Science, Information Systems or similar.

• Over 3 years of hands-on experience with ServiceNow, focusing on CMDB, Discovery, Service Mapping, Enterprise Architecture and integrations.

• Possess ServiceNow Mainline Certifications in Discovery and Service Mapping.

• Hold ServiceNow Micro-certification in CMDB.

• Proven expertise in Common Service Data Model (CSDM) 4.0, including modeling of network, storage and compute infrastructures.

• Strong understanding of application and infrastructure architectures, including cloud platforms, container technologies, and application services.

• Strong experience implementing ITSM/ITIL® processes and CMDB solutions.

• Previous experience in professional services or IT consulting roles.

• Expertise in defining tool requirements based on future-state (To-Be) process documentation.

• Take the lead in delivering and supporting all technical components of complex ServiceNow implementations.
• Offer expert guidance on ServiceNow architecture, ensuring alignment with industry best practices.
• Guarantee compliance with relevant standards, including FedRAMP and DoD IL-4/IL-5.
• Collaborate with distributed Agile teams, contributing to key project deliverables such as documentation, testing and training.
• Build scalable, high-quality solutions leveraging the company’s established methodologies.
• Identify and develop reusable components and innovative approaches to streamline future projects.
• Maintain up-to-date knowledge of the ServiceNow platform and actively support their internal knowledge-sharing and thought leadership initiatives.

• Active Secret Security Clearance (or higher).
• Required certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist – HRSD.
• At least five years’ hands-on experience in ServiceNow implementation.
• Proven expertise in HR Service Delivery (HRSD) with proficiency in at least one additional ServiceNow module such as IRM, WSD, LSD or ITSM.
• Strong background in Agile methodologies, particularly within remote or virtual teams.
• Completion of Legal Services Delivery (LSD) Essentials training, with implementation experience a bonus.
• Knowledge of enterprise-level service workflows, including areas like contracts, HR issues, privacy, and content review.
• Additional certifications (e.g., ServiceNow Certified Application Developer) are a plus.
• Advanced skills in JavaScript and ServiceNow scripting.
• Exceptional communication abilities and experience working in client-facing roles.