ServiceNow Technical Architect Jobs

Our client, a global IT company, are hiring a ServiceNow Technical Consultant to join their customer engagement team on a contract basis in Virginia. The successful candidate will focus on delivering high-quality ServiceNow solutions that drive meaningful business outcomes for their clients, including designing, configuring and implementing products such as ITSM, ITAM, HRSD and CSM.


Responsibilities

• Partner with clients to design and deliver effective ServiceNow solutions to business challenges.

• Define project scope, requirements and overall vision to ensure tailored outcomes.

• Follow and support established technical governance processes.

• Contribute to the ongoing development and upkeep of ServiceNow architecture standards and best practices.

• Engage in design workshops and support development, testing and deployment activities.

• Take responsibility for technical deliverables, including system configurations and integrations.

• Champion and apply ServiceNow best practices across all engagements.

• Develop a strong understanding of client operations and align solutions to their needs.

• Continuously enhance implementation approaches and service offerings based on experience.

Skillset

• Minimum of 2 years' experience designing and delivering ServiceNow solutions across areas such as ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and Service Portal.

• ITIL V3 Foundation certification  and ServiceNow certifications such as System Administrator and/or Certified Implementation Specialist are desirable.

• Strong hands-on development experience within the ServiceNow platform.

• Proven ability to influence stakeholders and provide thought leadership across governance, project management, business processes, and technical challenges.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Degree in Information Technology, Engineering or similar is plus.

Our client, a global tech organization, is hiring Senior ServiceNow Technical Consultant to join the team in Virginia on a contract basis. The successful candidate will collaborate with customers to design, configure and implement tailored solutions on the ServiceNow platform, playing a pivotal role in delivering business value through the application of best practices across a range of ServiceNow products.


Responsibilities

• Partner with clients to design and deliver effective solutions to business challenges using ServiceNow.

• Define the scope, requirements and overall solution vision for assigned projects.

• Adhere to and support established technical governance processes.

• Contribute to the development and maintenance of ServiceNow architecture standards and best practices.

• Participate in design workshops, as well as development, testing and deployment activities.

• Take ownership of technical deliverables related to ServiceNow configurations and integrations.

• Apply and advocate for ServiceNow best practices across all implementations.

• Develop a strong understanding of client businesses and align solutions to their needs.

• Drive continuous improvement of implementation methodologies and service offerings based on client feedback and experience.

Skillset

• At least 2 years of experience delivering ServiceNow solutions across one or more modules.

• Strong hands-on development expertise within the ServiceNow platform.

• Expertise in ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and/or Portal.

• Certifications such as ITIL v3 Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer are desirable.

• Demonstrated ability to influence stakeholders and provide thought leadership.

• Experience in addressing governance, project management, business process and/or technical challenges.

• Strong communication and interpersonal skills with a customer-focused approach.

• Degree in Information Technology, Engineering or similar is a bonus.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.

ITOM Solution Architect (ServiceNow)
Location: Remote
Start Date: Immediate 
Duration: Until 1st June
Engagement: 60% allocation (approx. 3 days per week)


Our client, an Elite ServiceNow Partner, are hiring an experienced ITOM Solution Architect to support a customer engagement, acting as the technical counterpart to the delivery partner. This role will work under direct customer governance and requires strong expertise in ServiceNow ITOM.


Responsibilities

• Lead and advise on ServiceNow ITOM solutions, with a focus on Discovery and Event Management.

• Design and build enterprise-level CMDB structures aligned with CSDM and ServiceNow best practices.

• Provide expert guidance on CMDB meta models and governance frameworks.

• Facilitate and drive company-level workshops on CSDM consultancy.

• Collaborate closely with stakeholders under direct customer steering.

Skillset

• Proven experience delivering ServiceNow ITOM solutions

• Strong expertise in Discovery, Event Management and CMDB.

• Hands-on experience building CMDB structures aligned to the CSDM model.

• Ability to advise on governance and meta model design.

• Experience running workshops and providing strategic consultancy.

• Knowledge of Hardware Asset Management, Software Asset Management, Service Mapping and CI State Management.

• Strong English communication skills (essential)

Apply now with your latest CV or reach out to ailsa@alldus.com for more. 

Our client, a Digital Transformation consulting firm, are hiring a ServiceNow IRM Developer to join the team in Utah on a contract basis. The successful candidate will be responsible for end-to-end solution delivery, from requirements gathering through to architecture and build, collaborating closely with both client stakeholders and internal development teams.


Responsibilities

• Lead client workshops to gather requirements, with a particular focus on IRM (Integrated Risk Management) and Vendor Risk Management processes.

• Translate business requirements into detailed technical design specifications and user stories, ensuring clear and testable acceptance criteria.

• Architect and oversee the design of ServiceNow IRM and Vendor Risk Management (VRM) solutions.

• Lead and guide the development team through the build, configuration and deployment phases.

• Provide hands-on expertise in out-of-the-box IRM/TPRM capabilities, ensuring adherence to best-practice configuration.

• Design and support integration with third-party systems and wider enterprise platforms.

• Act as technical lead in client-facing sessions, confidently presenting solutions and responding to complex technical questions.

Skillset

• Extensive, demonstrable expertise in ServiceNow Integrated Risk Management (IRM) and/or Vendor Risk Management (TPRM).

• Proven track record of delivering end-to-end ServiceNow IRM implementations, rather than solely support or enhancement activities.

• Strong capability in facilitating requirements workshops and translating outcomes into robust technical design solutions.

• Solid understanding of integration patterns and best practices within the ServiceNow ecosystem.

• Experience leading, managing and mentoring development teams within a delivery-focused environment.

• Excellent client-facing communication and presentation skills, with the ability to engage senior stakeholders effectively.

Our client, a leader in the tech industry, is hiring a ServiceNow UI Builder to join their Frankfurt team part-time on a six-month contract. The successful candidate will play a key role in supporting a follow-on project within the Now Agent RSM/RTM stream, with a strong focus on delivering high-quality solutions for the Now Agent App.


Responsibilities

• Lead UIBuilder development, taking full ownership of designing and delivering complex, high-quality solutions independently.

• Define, implement and oversee the end-to-end technical architecture for the Now Agent App, ensuring scalability, performance and long-term maintainability.

• Work collaboratively across multiple streams, components and stakeholders to drive seamless, aligned delivery.

• Develop and manage integration strategies with third-party tools, ensuring flexibility and alignment with the overall solution architecture.

Skillset

• Proven track record operating at Principal or Senior Technical Consultant level.

• Strong hands-on expertise in UIBuilder is essential.

• Demonstrated ability to independently design and deliver complex UIBuilder solutions.

• Experience defining and overseeing end-to-end solution architecture.

• Excellent stakeholder management and cross-functional coordination skills.

• Experience designing integration architectures involving third-party systems.

Contract Details

• Hours: 20 hours per week

• Duration: Until September

• Start Date: Immediate

Senior ServiceNow Technical Lead - SAM (Financial Services)
Location: France
Contract: Up to 5 years


Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.


Responsibilities

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a plus.
   

Please reach out to ailsa@alldus.com with your latest CV for more information.

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a bonus.

ServiceNow Architect - HRSD
Location: Remote (potential onsite presence for workshops)
Start: Immediate, aligned with a 2-week launch rhythm
Capacity: 16 hours per week


Our client, a global tech organization, is hiring a ServiceNow Architect with expertise in HR Service Delivery (HRSD) to join the team remotely on a part-time contract. The successful candidate will drive technical discovery and delivery for HRSD use cases, from shaping, designing and implementing scalable, enterprise-ready solutions.


Responsibilities

• Conduct technical discovery for HRSD use cases.

• Design and document architectural concepts and target architectures.

• Define and record architectural decisions and design rationales.

• Provide technical guidance throughout use case implementation.

• Translate business requirements into user stories and technical backlog items.

• Work closely with the delivery team to support seamless execution.

Skillset

• Strong experience in HRSD architecture and solution design.

• Proven ability to lead technical discovery and architecture definition.

• Hands-on experience working closely with implementation teams and stakeholders.

• Ability to bridge business requirements with technical execution.

ServiceNow Senior Consultant - CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the "Apply Now" link below or please contact Nicola at nicolam@alldus.com to discuss further.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

Our client, a global leader in the FinTech industry, is hiring a ServiceNow Consultant to join the team on a contract basis in Bayern, Germany. The successful candidate will be instrumental in delivering the company's Native ServiceNow SaaS solutions, working closely with stakeholders, cross-functional teams and senior management to ensure projects are executed smoothly and aligned with strategic business goals.


Responsibilities

• Oversee multiple projects from initiation to completion, ensuring alignment with scope, timeline and budget.

• Create and maintain comprehensive project plans, schedules and resource allocations.

• Coordinate deliverables and dependencies across internal teams, vendors and stakeholders.

• Lead meetings independently, capturing business requirements and translating them for technical execution.

• Track and report project progress, risks and issues to stakeholders and senior management.

• Elicit and analyse business requirements through interviews, workshops and documentation.

• Convert business needs into detailed functional specifications and user stories.

• Collaborate with developers, solution architects and QA teams to ensure accurate implementation.

• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Extensive experience in both project management and business analysis.

• Skilled at translating business needs into technical solutions and driving successful execution.

• Confident leading meetings and communicating requirements independently of technical team members.

• Demonstrated success in delivering SaaS or IT projects on time and within scope.

• Completion of CSA training for ServiceNow within 2 months is a big plus.

• Hands-on experience with product demos to enhance understanding and client engagement.

Our client, a global leader in the FinTech industry, is hiring a ServiceNow ITFM Product Manager to join the team on a contract basis in Bayern, Germany. The successful candidate will drive the delivery of their Native ServiceNow SaaS solutions, leveraging a blend of strong project management skills and advanced business analysis expertise.


Responsibilities

• Oversee the planning, execution and successful completion of multiple concurrent projects, ensuring alignment with scope, schedule and budget.

• Create and maintain comprehensive project plans, timelines and resource allocation strategies.

• Coordinate cross-functional teams, vendors and stakeholders to manage deliverables and dependencies.

• Lead meetings and calls confidently, capturing and communicating business requirements without constant technical support.

• Track and report on project progress, risks and issues to senior management and stakeholders.

• Develop and implement communication strategies to keep all stakeholders informed and engaged.

• Elicit and analyse business requirements through interviews, workshops and documentation review.

• Convert business needs into detailed functional specifications and user stories.

• Work closely with developers, solution architects, and QA teams to ensure accurate implementation.

• Document business processes, workflows and system interactions to support project execution and future enhancements.

Skillset

• Complete ServiceNow CSA (Certified System Administrator) training within the first 2 months.

• Complete all company-specific LMS training for proprietary applications.

• Participate in hands-on product demos, workshops and knowledge-sharing sessions.

• Strong understanding of ServiceNow ITFM and SaaS solutions.

• Excellent analytical and problem-solving skills, with the ability to translate business needs into actionable requirements.

• Exceptional communication and stakeholder management abilities, including leading meetings and workshops.

Our client, a global tech company, are hiring a skilled ServiceNow Technical Consultant to join the team remotely on a  contract basis. Utilizing your hands-on expertise in NowAssist or AI capabilities within ServiceNow, the successful candidate will work closely with stakeholders to design, configure, and implement AI-driven solutions that enhance platform performance and user experience.


Responsibilities

• Lead the design, configuration and deployment of NowAssist/AI features in ServiceNow.

• Provide advisory guidance to clients on best practices and AI integration strategies.

• Collaborate with business and technical teams to translate requirements into effective solutions.

• Conduct technical workshops, proofs-of-concept and solution demonstrations.

• Ensure delivered solutions meet performance, security and compliance standards.

Skillset

• Proven experience with ServiceNow development and AI/NowAssist modules.

• Strong understanding of ServiceNow architecture, scripting, and integrations.

• Ability to engage with stakeholders at all levels in both technical and consultative capacities.

• Excellent problem-solving and communication skills.

Contact ailsa@alldus.com with your latest CV for more info.