ServiceNow Developer Jobs

• Design, configure and implement Audit Management workflows within ServiceNow IRM.
• Develop integrations, reports and dashboards to support audit evidence, tasks and findings.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
• Support testing, deployment and knowledge transfer to internal teams.
• Ensure configurations align with IRM best practices and compliance frameworks.

• Strong hands-on ServiceNow development experience.
• Deep knowledge of ServiceNow IRM / GRC, with a proven track record in Audit Management.
• Experience with policy, compliance, risk and audit-related modules.
• Ability to deliver in a fast-paced project environment.
• Excellent communication and stakeholder management skills.

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

Our client, a global tech organization, are hiring a ServiceNow Integrations Architect to join the team on a contract basis in Santa Clara, CA. Bringing deep expertise in integrations and custom application development, the successful candidate will lead the strategy, technical design and governance of the company’s ServiceNow platform, delivering scalable, secure and user-friendly applications.


Responsibilities

• Serve as the lead architect for ServiceNow integrations and custom applications.

• Establish and uphold architectural standards, patterns and best practices.

• Convert business requirements into scalable, high-quality technical solutions.

• Manage platform governance, optimize performance and ensure security compliance.

• Design and implement complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, ITSM etc.) using REST, SOAP, JDBC, MID Server and other methods.

• Leverage IntegrationHub, Flow Designer and third-party tools to automate workflows and synchronize data.

• Deliver integration solutions that are robust, well-documented and easy to maintain.

• Lead the design and development of custom applications with App Engine Studio, ServiceNow Studio and related tools.

• Create reusable frameworks and patterns to accelerate application delivery.

• Ensure applications meet UI/UX best practices, are mobile-optimized and comply with accessibility standards.

Skillset

• At least 7 years’ ServiceNow experience with a minimum of 3 years in an architect-level position.

• ServiceNow Certified System Administrator (CSA) plus one of Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

• ServiceNow Certified Technical Architect (CTA) or Master Architect is a plus.

• Demonstrated success delivering integrations with enterprise-grade systems.

• Deep expertise in ServiceNow App Engine and custom application development.

• Proficient in JavaScript, Glide API, and both server- and client-side scripting.

• Skilled in REST/SOAP APIs, JSON, XML, OAuth 2.0 and related authentication protocols.

• Experienced in Agile delivery methods and CI/CD pipelines within ServiceNow.

• Knowledge of Event Management, Performance Analytics or Virtual Agent integrations.

• Excellent communication skills with proven stakeholder engagement ability.

Our client, a global tech organization, are hiring a ServiceNow ITSM Technical Consultant with an active Secret clearance to join the team on a contract basis in Santa Clara, CA. The successful candidate will be responsible for designing, configuring and developing solutions on the ServiceNow ITSM platform, ensuring they adhere to ITIL best practices and comply with rigorous federal government security standards.


Responsibilities

• Design, develop, configure and customize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.

• Create and implement business rules, client scripts, UI policies, UI actions, workflows and notifications.

• Develop and maintain integrations with external systems via REST/SOAP APIs and IntegrationHub.

• Engage with stakeholders to gather requirements and translate them into effective ServiceNow solutions.

• Ensure compliance with ITIL processes, federal regulations and ServiceNow development best practices.

• Manage and support platform upgrades, patching and deployment of new features.

• Maintain comprehensive documentation, oversee change control and assist with security accreditation processes.

• Collaborate closely with developers, administrators, and cross-functional teams to deliver high-quality results.

• Provide expert support for troubleshooting, performance optimization and issue resolution.

Skillset

• Active Secret clearance (U.S. citizenship required).

• Minimum of 3 years of ServiceNow development experience, with a focus on ITSM modules.

• ServiceNow Certified System Administrator (CSA) certification required.

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – ITSM is a plus.

• Proficient in ServiceNow scripting (JavaScript, Glide API) and platform configuration.

• Experience with ServiceNow APIs, REST/SOAP web services, and data formats including JSON and XML.

• Working knowledge of ITIL v3/v4 processes.

• Experience in DoD environments is an advantage.

• Familiarity with CMDB, Discovery, and Service Mapping.

• Experience delivering solutions using Agile or Scrum methodologies in secure environments.

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client, a Digital Transformation Consulting organization, is hiring a Senior ServiceNow Developer/Architect with skills in Customer Service Management (CSM) to join their team on a contract basis. The successful candidate will take the lead in designing, developing and delivering cutting-edge ServiceNow CSM solutions that improve customer experience, streamline service delivery and boost operational performance.


Responsibilities

• Lead the architecture and technical strategy for ServiceNow CSM implementations.

• Design end-to-end CSM solutions aligned with enterprise standards and business objectives.

• Develop and configure key CSM components including Case Management, Agent Workspace, Customer Portals, Playbooks and Virtual Agent.

• Build and enhance applications, workflows, UI policies, business rules, client scripts and integrations.

• Provide mentorship and technical leadership to junior developers and cross-functional teams.

• Enforce coding standards, best practices and quality assurance measures.

• Collaborate with stakeholders to translate business requirements into scalable solutions.

• Perform upgrades, patches, performance tuning and routine platform health checks.

• Ensure adherence to security best practices and maintain robust access controls.

Skillset

• Bachelor’s degree in Computer Science, Information Systems or similar.

• At least 5 years of hands-on ServiceNow development experience, including a minimum of 3 years focused on Customer Service Management (CSM).

• ServiceNow Certified Technical Architect (CTA) certification is highly desirable.

• Relevant ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CSM) are a bonus.

• Demonstrated success in designing and delivering enterprise-level ServiceNow solutions.

• In-depth knowledge of ServiceNow CSM modules such as Case Management, Customer Central, Task Intelligence, Playbooks, Virtual Agent and Knowledge Management.

• Proficient in JavaScript, REST/SOAP APIs, Flow Designer, MID Server and IntegrationHub.

• Strong understanding of CMDB, Access Control Lists (ACLs) and core ServiceNow data architecture.

• Experience working within Agile and Scrum development methodologies.

Our client, a leading Digital Transformation Consulting firm, is hiring a ServiceNow Business Analyst with expertise in Customer Service Management (CSM) to join their team on a contract basis in New York. The successful candidate will serve as a vital link between business stakeholders and technical teams, gathering and translating business requirements into effective, scalable solutions within the ServiceNow CSM platform.


Responsibilities

• Engage with stakeholders, product owners and end-users to collect, document and confirm requirements related to ServiceNow CSM.

• Facilitate interviews, workshops and process evaluations to gain insight into workflows and pinpoint opportunities for improvement.

• Convert business needs into well-defined user stories, functional specifications and acceptance criteria.

• Collaborate with developers and architects to design and validate ServiceNow CSM solutions, including Case Management, Customer Portal, Playbooks and Virtual Agent.

• Assist in user acceptance testing by creating test scenarios and cases, and coordinating testing sessions.

• Evaluate and enhance customer service workflows to boost efficiency and performance.

• Identify and recommend automation and integration opportunities within ServiceNow to streamline operations.

• Serve as a communication bridge between business users and development teams, ensuring transparency and alignment.

• Maintain comprehensive documentation such as process flows, use cases and system configurations, adhering to governance standards and best practices.

Skillset

• Bachelor’s degree in Business Administration, Information Systems or similar.

• At least 3 years of experience as a Business Analyst, including a minimum of 2 years focused on ServiceNow projects.

• Demonstrated hands-on expertise with ServiceNow Customer Service Management (CSM).

• Solid knowledge of ITIL principles, customer support processes and enterprise service delivery frameworks.

• In-depth familiarity with key ServiceNow CSM functionalities such as Case Management, Agent Workspace, Customer Portal and Knowledge Management.

• Skilled in developing user stories, acceptance criteria and detailed process documentation.

• Experience working within Agile/Scrum methodologies, using tools like Jira or Azure DevOps.

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – CSM, and/or Certified Business Analyst Professional (CBAP) are a bonus.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

Our client, an established IT Services organization, is hiring multiple ServiceNow Developers on join the team on a contract basis in Virginia. The successful candidates will be responsible for designing, implementing and maintaining ServiceNow solutions that enhance business processes and drive improved results for their government clients.


Responsibilities

• Develop and implement ServiceNow solutions, including custom applications, workflows and integrations with third-party systems.

• Apply in-depth expertise across core ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM) and knowledge management.

• Write and maintain scripts using ServiceNow’s Glide API, JavaScript and other relevant scripting tools.

• Design and build integrations leveraging REST, SOAP, JSON and other communication protocols.

• Configure and manage ServiceNow security settings, including Access Control Rules (ACLs) and role-based permissions.

• Assist with ServiceNow upgrades, release planning and risk mitigation throughout platform updates.

Skillset

• Demonstrated expertise in delivering ServiceNow solutions with comprehensive knowledge of key modules such as ITSM and ITOM.

• In-depth understanding of ServiceNow’s data architecture, scripting languages and integration methods.

• Required ServiceNow certifications include Certified Application Developer (CAD) and Certified System Administrator (CSA).

• Certified Implementation Specialist (CIS) certifications are a big plus.

• Knowledge of ITIL frameworks and best practices; ITIL certification a bonus.

• Proven ability to work effectively within Agile development teams.

• Strong communication skills with ability of engaging technical and non-technical audiences.

ServiceNow IRM Solution Architect
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP


Our client, an Elite ServiceNow Partner, are hiring a Senior ServiceNow IRM Solution Architect to join the team remotely on a long-term contract. The successful candidate will play a key role in delivering a high-impact Operational Risk Management (ORM) program for a leading Swiss bank, supporting the implementation and optimization of ServiceNow’s Integrated Risk Management (IRM) module.


Responsibilities

• Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB) solutions.

• Recommend optimal, scalable solutions aligned with platform and industry best practices.

• Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.

• Collaborate closely with product owners and stakeholders to shape and manage the product backlog.

• Define and estimate user stories, as well as support sprint planning and defect resolution

• Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.

• Act as a trusted advisor to business and IT to drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance

• Support internal delivery teams, mentoring junior consultants and developers where needed.

Skillset

• Strong expertise in ServiceNow IRM, particularly in Operational Risk Management.

• ServiceNow Risk Certifications are essential.

• Proven experience in Solution Architecture and Agile delivery.

• Strong client-facing communication and stakeholder engagement skills.

• Comfortable advising and working at senior levels within financial institutions.

• Ability to work independently and lead both client interactions and delivery direction.

• Based in Germany, with ability to travel to Zurich once per month (fully expensed).

Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.



Responsibilities

• Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.

• Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.

• Utilise web components within UI Builder to develop responsive, reusable UI elements.

• Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.

• Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.

Skillset

• Active Secret clearance required; TS/SCI holders highly desirable.

• Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.

• Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.

• Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.

• Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.

ServiceNow ITSM Developer and Admin
Location: Remote
Contract: 6 months, likely to extend
Start Date: ASAP


Our client, a leading European organization, is hiring a ServiceNow ITSM Developer & Admin on an initial six-month contract to joint heir team remotely. The successful candidate will play a key role in enhancing and optimising the ServiceNow platform, with a focus on ITSM modules, dashboard development and performance analytics.


Responsibilities

• Develop, design and provide ongoing support for ITSM modules within the ServiceNow platform.

• Maintain and enhance the Configuration Management Database (CMDB) to ensure accuracy and efficiency.

• Create effective and insightful Performance Analytics dashboards to drive data-informed decisions.

• Assist with configuration, customisation and administration of the ServiceNow environment.

• Work closely with internal stakeholders and end-users to understand requirements and deliver solutions.

• Proactively suggest improvements to optimise platform performance and functionality.

Skillset

• Demonstrated practical experience in developing and managing ServiceNow ITSM solutions.

• In-depth expertise in Configuration Management Database (CMDB) management, Performance Analytics and dashboard design.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Certified Application Developer (CAD) certification is a plus.

• Strong communication skills, with the ability to collaborate effectively across multiple teams.

• French language skills are a plus.

• Develop and customize solutions within the ServiceNow platform.
• Collaborate with the Solution Architect on design and implementation.
• Work across key ITSM modules such as Incident, Problem, CMDB.
• Integrate with external systems using APIs.
• Ensure adherence to platform best practices and client security standards.

• Proven experience as a Senior ServiceNow Developer.
• Strong knowledge of ITSM modules: Incident, Problem, CMDB.
• Understanding of ServiceNow APIs and integration approaches.
• Experience working in regulated environments (banking/finance preferred).
• Comfortable working remotely within Switzerland.

• Candidate must be in Switzerland (remote work from outside Switzerland is not possible).
• Initial IT setup must be done onsite in Zurich.
• Flexible working arrangement, with an average of 60% allocation.