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Our client, a leading tech organization, are hiring a Senior Engagement Manager to join the team in Frankfurt, Germany on a contract basis. The successful candidate will lead complex ServiceNow implementations, as well as work with customer teams, delivery partners and internal specialists to achieve business goals and deliver within the agreed scope, timeline and budget.
Responsibilities
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Lead delivery teams through large, complex ServiceNow engagements, working closely with services partners where required.
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Oversee project governance, scope, schedules, resources, risks, changes, reporting and budgets.
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Ensure project deliverables support the customer's business goals.
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Use ServiceNow's NowCreate methodology to guide delivery and support lasting customer success.
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Serve as the primary contact for delivery decisions and secure agreement among stakeholders.
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Monitor progress against the project plan, address gaps and resolve issues.
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Guide team members and partners to deliver their work successfully.
Skillset
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At least 8 years of experience in professional services, with increasing responsibility for delivery.
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Proven experience leading workflow implementations or business transformation projects.
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Strong project leadership, stakeholder management and problem-solving skills.
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Ability to manage engagements independently and resolve complex delivery challenges.
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Understanding of how AI can improve workflows, decision-making and service delivery.
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Knowledge of workflow solutions within a relevant industry.
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ServiceNow certifications in a relevant workflow area would be an advantage.
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Willingness to travel up to 50%.
Our client, a leading telecommunications company, are hiring a ServiceNow Architect to join their team on a contract basis in Brussels, Belgium. The successful candidate will shape the architecture of an enterprise ServiceNow environment, own the platform roadmap and technical design, and work with business and technical stakeholders to deliver secure, scalable solutions.
Responsibilities
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Lead and mentor the local ServiceNow team, providing technical direction to developers, administrators, consultants and delivery partners.
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Define the platform architecture, roadmap, design standards and governance processes.
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Lead solution design from requirements workshops through implementation, testing, and release.
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Design ITSM workflows covering incidents, requests, problems, changes, knowledge, the service catalog and SLAs.
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Shape SAM and HAM solutions, including asset lifecycles, licensing, reconciliation and reporting.
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Lead ITOM design across Discovery, Service Mapping and Event Management.
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Govern the CMDB data model, ownership, reconciliation and data quality.
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Design Security Incident Response, Vulnerability Response and IRM/GRC workflows.
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Define secure integrations with identity, monitoring, security, procurement and other enterprise systems.
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Maintain platform health through testing standards, release governance, upgrade planning and technical debt management.
Skillset
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Proven experience architecting enterprise ServiceNow implementations and leading a technical team.
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Strong knowledge of ITSM processes and ServiceNow workflow design.
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Experience with ITAM, including SAM and HAM and ITOM, including Discovery, Service Mapping and Event Management.
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Expertise in CMDB architecture, reconciliation and data governance.
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Experience designing SecOps and IRM/GRC solutions.
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Strong solution architecture skills, including data models, access controls, technical documentation and integration design.
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Knowledge of ServiceNow APIs, IntegrationHub, MID Servers, SSO, roles and ACLs.
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Ability to guide teams on development standards, testing, deployments and upgrade-safe design.
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ServiceNow CTA, CMA, or relevant CIS certifications would be a strong advantage. CSA, CAD, ITIL, security, or risk certifications would also be welcomed.
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Strong stakeholder management skills across IT, Security, Operations, Risk and Compliance.
Our client, a growing HealthTech company, is hiring a Senior Backend Engineer to join the team in New York. The successful candidate will develop the services and applications that power patient communications and clinic operations, ensuring they remain reliable and compliant in a regulated healthcare environment.
Responsibilities
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Design, develop and maintain backend services and web applications.
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Build real-time tools for communicating with patients by voice and SMS.
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Create resilient workflows for long-running tasks and background processing.
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Collaborate with frontend, product and infrastructure teams to deliver dependable systems that meet healthcare compliance requirements.
Skillset
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Proven experience developing reliable backend applications in healthcare, finance or another regulated sector.
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Strong backend development skills in TypeScript or Python.
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Experience working with Node.js APIs and technologies such as Express, Mongoose and Twilio.
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Familiarity with Temporal or another platform for managing distributed workflows.
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A solid understanding of distributed systems, including retries, idempotency and handling failures.
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Experience with EHR integrations, HL7 or FHIR, cloud platforms, CI/CD, observability or monorepos is an advantage.
Benefits
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Salary: $160k - $200k DOE.
Our client, a leading ServiceNow Elite Partner, is hiring a German-speaking ServiceNow Business Analyst to join their newly established Centre of Excellence in Berlin. Leveraging your skills in HR Service Delivery (HRSD) and Customer Service Management (CSM), the successful candidate will lead requirements gathering, stakeholder engagement and solution design across complex ServiceNow transformation programmes.
Responsibilities
- Analyse, prioritise and translate business requirements into scalable ServiceNow HRSD and CSM solutions.
- Lead workshops and advise stakeholders on best-practice customer and employee service processes.
- Design end-to-end ServiceNow solutions, considering integrations, governance and platform standards.
- Identify and deliver AI-enabled use cases including intelligent automation, virtual agents and self-service capabilities.
- Support project delivery from discovery through to go-live, managing key stakeholder relationships throughout.
- Contribute to practice growth through pre-sales activities, RFP/RFI responses, proposal development, client presentations and solution demonstrations.
- Help shape the new Centre of Excellence by mentoring colleagues, sharing knowledge and supporting capability development.
Skillset
- Fluent German and English.
- Proven experience as a ServiceNow Business Analyst or Consultant with a strong focus on CSM or HRSD.
- Strong understanding of the ServiceNow platform, including workflows, integrations and solution architecture.
- Experience supporting sales and business development activities, including RFPs, bids, proposals, and client-facing presentations.
- Experience with emerging technologies including AI, Now Assist etc
- ServiceNow certifications such as CSA, CIS CSM or CIS HRSD are highly desirable.
- Excellent communication, stakeholder management and workshop facilitation skills.
Our client, a rapidly growing fintech company, is hiring a Forward Deployed Engineer to join their team in San Francisco or New York City. The successful candidate will lead the technical implementation of the company's AI platform, working closely with customers' compliance teams to understand their investigation processes, integrate the platform with existing systems and data and configure AI agents to follow internal procedures.
Responsibilities
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Manage customer implementations from initial API integration through production deployment.
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Configure and build AI agents to conduct financial crime investigations in line with each customer's procedures.
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Connect the platform with customer APIs, data pipelines and internal systems.
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Validate the platform against historical cases and compare its decisions with previous analyst outcomes.
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Partner with compliance teams to refine agents until their outputs are accurate, explainable and ready for production.
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Troubleshoot technical issues involving customer data, third-party APIs, integrations and application environments.
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Serve as the primary technical contact for customers during implementation and following launch.
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Turn complex or unclear customer requirements into practical technical solutions.
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Identify recurring customer challenges and share actionable insights with product and engineering teams.
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Develop reusable tools, templates and implementation frameworks to accelerate and standardize future deployments.
Skillset
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At least two years of professional software engineering experience.
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Strong programming skills in Python, TypeScript, Rust, Java or C++.
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Previous experience in customer-facing engineering, solutions engineering, implementation engineering or technical consulting.
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Familiarity with AI and LLM agents, including their configuration, development and prompting.
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Proven ability to troubleshoot complex issues involving third-party APIs, external data and customer environments.
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Strong knowledge of APIs, systems integrations, data pipelines and end-to-end application workflows.
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Ability to apply first-principles thinking when approaching unfamiliar systems and technical challenges.
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Excellent communication skills, with the ability to work effectively with technical and non-technical stakeholders.
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Experience within a startup or rapidly growing enterprise software company would be an advantage.
Benefits
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Salary: $170k - $250k.
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Equity.
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Vision, Mental and Dental insurance.
Our client, a leading utilities organization, is hiring an experienced Controls Engineer to join the team in San Antonio. The successful candidate will help ensure the safe, reliable and efficient operation of power generation facilities by providing technical expertise across plant control systems, instrumentation, electrical equipment and operational processes.
Responsibilities
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Lead the technical management of plant control systems, instrumentation, electrical equipment and operational processes.
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Act as the main technical contact for customers, plant teams, technicians, contractors and internal stakeholders.
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Monitor plant performance and respond to power outages, control system faults, equipment failures and other operational issues.
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Lead troubleshooting efforts and coordinate corrective actions to restore safe and reliable operations.
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Complete root cause investigations and develop incident reports, corrective action plans and reliability improvements.
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Support equipment inspections, testing, preventive maintenance, predictive maintenance and lifecycle planning.
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Work with multidisciplinary teams throughout plant commissioning, deployment, maintenance and ongoing operations.
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Review operational data, equipment performance and reliability trends to identify improvement opportunities.
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Ensure operations comply with company policies, customer expectations, safety procedures, regulatory requirements and industry standards.
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Maintain accurate technical procedures, operational reports, maintenance records, investigation findings and compliance documentation.
Skillset
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A bachelor's degree in Engineering with at least 5 years of experience in controls engineering, power generation, plant engineering or industrial operations.
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Strong technical knowledge of control systems, instrumentation, electrical systems, mechanical equipment and plant operations.
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Proven ability to diagnose complex technical issues and deliver practical, long-term solutions.
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Experience completing root cause investigations and implementing corrective and preventive measures.
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Good knowledge of industrial safety standards, regulatory requirements and operational risk management.
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Excellent written and verbal communication skills, including the ability to explain technical concepts clearly.
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Strong organizational skills with the ability to balance multiple priorities and meet operational deadlines.
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Flexibility to provide rotational and emergency support when required.
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Willingness to travel to company facilities and customer sites.