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Our client, a leading aviation company in Canada, is hiring an experienced ServiceNow AI Architect to join the team remotely on a part-time contract. The successful candidate will partner with a central platform team, delivering strategic architectural guidance and hands-on support across Now Assist, AI solutions, automation initiatives and ServiceNow platform governance.


Responsibilities

• Provide architectural leadership and hands-on expertise in implementing ServiceNow Now Assist, identifying impactful use cases and establishing delivery roadmaps.

• Design, develop and optimize automation solutions using Flow Designer, App Engine and ServiceNow development tools.

• Support the creation of an effective AI governance framework, leveraging practical knowledge of ServiceNow AI Control Tower capabilities.

• Provide guidance on ServiceNow platform evolution, including multi-instance architecture, governance frameworks and secure business-led development models.

• Deliver architectural input into an ongoing source-to-pay transformation program, using ServiceNow as an integrated digital experience layer across existing systems.

• Assess technical approaches and communicate recommendations clearly to both technical teams and business stakeholders.

• Produce high-quality architectural documentation, design decisions and recommendations to support scalable platform growth.

• Partner with the internal ServiceNow team as a trusted advisor, combining strategic vision with hands-on delivery expertise.

Skillset

• Extensive ServiceNow architecture experience delivering solutions within large, complex enterprise environments.

• Proven hands-on experience implementing ServiceNow Now Assist in production environments, from strategy through to delivery.

• Strong expertise across core ServiceNow capabilities, including ITSM, CMDB/CSDM, integrations, Flow Designer and App Engine.

• Experience designing scalable ServiceNow architectures and establishing effective platform governance models.

• Strong understanding of ServiceNow AI capabilities, including AI Search, Semantic Search, Virtual Agent and AI Agents / agentic workflows.

• Practical experience with ServiceNow AI Control Tower and supporting AI governance initiatives.

• Relevant ServiceNow certifications, including CSA, CAD, CTA, or AI-focused micro-certifications, are highly desirable.

• Experience working within aviation, transportation or other highly regulated enterprise environments is a plus.

• Ability to translate complex technical concepts into clear recommendations for business and non-technical stakeholders.

• Proven ability to work independently in a part-time consulting capacity, providing strategic guidance and hands-on expertise.

**Please Note"" All applicants must be based in Canada or the US with existing work authorization.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.

Our client, a Digital Transformation Services organization, is hiring a talented ServiceNow Certified Technical Architect to join their New York team on a contract basis. The successful candidate will lead the architecture and delivery of enterprise-scale ServiceNow solutions, partnering with clients throughout the full project lifecycle from solution design through implementation.


Responsibilities

• Lead the architecture, design and delivery of enterprise-scale ServiceNow solutions across ITSM, ITOM, ITAM, HAM, SAM, CSM and related modules.

• Design scalable, secure and high-performing ServiceNow architectures aligned with platform best practices and the Now Create methodology.

• Define technical roadmaps, enterprise architecture standards, integration strategies and platform governance.

• Architect complex integrations between ServiceNow and enterprise applications, including ERP, HRIS, monitoring tools and third-party systems.

• Drive CMDB, CSDM, Discovery, Service Mapping and Event Management initiatives to improve platform maturity and data integrity.

• Provide technical leadership, mentoring and architectural guidance to developers, administrators and delivery teams.

• Conduct solution design reviews, architecture assessments and code quality audits to ensure best practices are followed.

• Partner with clients and executive stakeholders to present technical solutions, architectural recommendations and strategic roadmaps.

• Support pre-sales activities, including solution design, technical estimations, RFP responses and client workshops.

• Ensure the ServiceNow platform remains secure, compliant, scalable and optimized through effective governance, upgrade planning, and performance management.

Skillset

• At least 10 years of experience within the IT industry, including at least 4 years in a ServiceNow Architecture role.

• ServiceNow Certified Technical Architect (CTA) certification is essential.

• Additional ServiceNow certifications, including CSA, CAD and CIS (ITSM, ITOM, HAM, SAM or CMDB/CSDM), along with experience leveraging ServiceNow AI capabilities, are highly desirable.

• Strong software engineering or application development background, with progression into ServiceNow Architecture.

• Proven experience designing and delivering enterprise-scale ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CSM, HAM or SAM.

• Strong technical expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, Business Rules, ACLs and platform performance optimization.

• Deep understanding of CMDB, CSDM, Discovery, Service Mapping and enterprise architecture best practices.

• Experience working in a client-facing consulting environment, engaging with senior stakeholders and delivering strategic technical solutions.

• Demonstrated experience supporting pre-sales activities, including solution design, technical proposals, estimations and RFP responses.

• Excellent communication, stakeholder management and workshop facilitation skills.

Third-Party Risk & Compliance Specialist
Location: Cork (1 day per week onsite)
Job Type: 6-Month Contract


Our client, a leading Cybersecurity organization, is hiring an experienced Third-Party Risk & Compliance Specialist to join the team in Cork on a six-month contract. The successful candidate will support a critical operational resilience programme, driving supplier resilience, regulatory compliance and third-party risk remediation initiatives


Responsibilities

• Lead supplier exit strategy testing and oversee remediation activities to strengthen operational resilience.

• Perform third-party risk assessments, supplier onboarding reviews and ongoing risk reassessments.

• Drive supplier accountability by identifying risks and ensuring timely resolution of remediation actions.

• Support DORA compliance initiatives, including maintaining the Register of Information, reviewing supplier contracts and preparing governance reports.

• Collaborate with Information Security, Procurement, Legal and business teams to manage third-party risk and compliance.

• Assess compliance gaps and implement effective risk mitigation and remediation strategies.

• Contribute to the continuous improvement of third-party risk management and operational resilience frameworks.

Skillset

• At least 3 years' experience in Information Security, Operational Resilience, Third-Party Risk Management or GRC.

• Proven experience managing supplier risk, third-party assessments and operational resilience activities.

• Strong understanding of ISO 27001 and other security or compliance frameworks.

• Excellent stakeholder engagement and communication skills, with the ability to influence and challenge suppliers effectively.

• Demonstrated ability to drive remediation activities and manage risk mitigation initiatives.

• Experience operating independently within regulated or highly controlled environments.

• Exposure to DORA or similar regulatory requirements is highly desirable.

• Previous experience within financial services or another regulated industry is preferred.

• Relevant certifications such as CISM, CRISC, CISSP, or ISO 27001 Lead Implementer/Auditor are advantageous.

Freelance ServiceNow Developer / Tester
Location: Fully Remote
Job Type: Freelance / Contract


Our client, a leading global IT services and consulting organization, is hiring an experienced ServiceNow Developer / Tester to join their team on a fully remote freelance contract. The successful candidate will play a key part in delivering high-quality ServiceNow solutions, leveraging their expertise in automated testing, Agile methodologies and the ServiceNow platform to ensure successful project outcomes.


Responsibilities

• Develop and execute automated test cases using ServiceNow Automated Test Framework (ATF).

• Configure and maintain ServiceNow Test Management 2.0 and Agile Development modules.

• Support Agile development teams by delivering comprehensive testing throughout the software development lifecycle.

• Identify, document, track and help resolve defects.

• Design, maintain and optimize automated test suites.

• Ensure platform quality by following ServiceNow testing and configuration best practices.

• Collaborate with developers and stakeholders to deliver high-quality platform enhancements.

Skillset

• Extensive hands-on experience with the ServiceNow platform.

• Strong expertise in ServiceNow Automated Test Framework (ATF).

• Experience with ServiceNow Agile Development and ServiceNow Test Management 2.0.

• Strong understanding of ServiceNow testing methodologies and QA best practices.

• Experience creating, maintaining, and executing automated test cases.

• Excellent analytical and problem-solving skills.

• Ability to work independently in a fully remote environment.

• Strong communication and stakeholder management skills.

• Experience working within Agile development teams.

Benefits

• Fully remote working.

• Flexible freelance contract.

• Competitive day rate.

• Immediate start available.

• Opportunity to work on enterprise-scale ServiceNow projects.