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ServiceNow Technical Consultant – HRSD (Employee Center)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Center

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls 

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management &,Employee Center 

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow HRSD Business Process Consultant
Location: Remote
Contract: 6-12 months (possible extension).

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.

Our client, an innovator in the logistics sector, is hiring a Principal ServiceNow Solution Architect to join the team in Arizona. The successful candidate will lead high-impact ServiceNow engagements across enterprise customers, as well as work closely with sales, delivery and customers to shape complex ServiceNow solutions, lead workshops and demos, and drive deals from early vision through to execution.


Responsibilities

• Lead solution design, architecture and advisory across ServiceNow engagements.
• Run client workshops, demos and vision sessions.
• Partner with sales/delivery to scope deals, build SOWs and close opportunities.
• Act as a senior SME across ServiceNow and support go-to-market efforts.
• Build strong client relationships and drive long-term value.

Skillset

• At least 10 years in solution architecture / pre-sales / delivery of complex tech solutions.
• Strong ServiceNow expertise across multiple modules.
• Experience leading enterprise sales cycles and stakeholder engagement.
• Commercial mindset with a track record of winning and delivering work.
• Strong communication and leadership skills.

Benefits

• Salary: $159k – $230k DOE
• 25% bonus.

Our client, a global technology leader, is hiring a ServiceNow Technical Product Manager to join their team in Virginia on a 6 month contract. The successful candidate will support Customer Journeys with a strong focus on execution, solutioning and delivery, while helping to accelerate planning and ensure seamless releases.


Responsibilities

• Deliver L1/L2 solutioning on the ServiceNow platform, supporting scalable and efficient implementations.

• Partner with architects and designers to refine requirements and assess technical feasibility.

• Convert PRDs into clear, structured user stories with defined acceptance criteria and UX considerations.

• Define end-to-end user experience requirements, including edge cases and interaction flows.

• Maintain a high-quality backlog, ensuring stories are prioritized, refined and ready for development.

• Track delivery progress and proactively engage with engineering teams to ensure timely execution.

• Develop low- to mid-fidelity prototypes using Figma and AI-assisted tools to accelerate design alignment.

• Translate business needs into wireframes and interactive mockups for rapid stakeholder feedback.

• Lead UAT activities, validating feature outcomes and ensuring readiness for release.

• Support post-go-live stabilization, including incident triage, tracking and performance reporting.

Skillset

• At least 4 years of experience as a Technical Product Manager or in a similar role within SaaS or enterprise platforms.

• Hands-on experience with ServiceNow, including the ability to solution complex requirements.

• Strong capability to translate PRDs into clear, actionable user stories, including end-to-end UX flows.

• Proficiency in Figma and/or AI-assisted design tools (e.g. Claude) for prototyping and mock-ups.

• Demonstrated expertise in backlog management and delivery tracking.

• Familiarity with Agile delivery tools such as Jira or ServiceNow Agile.

• Excellent communication skills, with the ability to distil complex concepts into clear insights.

• Experience supporting hypercare and post-release environments.

• Exposure to Customer Success workflows or ServiceNow CSP modules is a plus.

• Experience leveraging AI tools to rapidly prototype and iterate on features.