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Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Business Process Consultant to join their team remotely on an initial 6-month contract. The successful candidate will streamline and enhance ITSM processes, including Incident, Problem, Change, Service Catalog, Request Fulfillment and Knowledge Management.


Responsibilities

• Analyze, refine and optimize ITSM processes in line with ITIL best practices.

• Elicit, document and maintain requirements, use cases and process maps.

• Configure ServiceNow ITSM components, including workflows, business rules, UI policies and catalog items.

• Support UAT, deployments, reporting and KPIs, while delivering stakeholder workshops and training sessions.

• Act as a liaison between business stakeholders and technical teams to ensure seamless implementation.

Skillset

• Bachelors degree in IT or Business with a minimum of 3 years’ hands-on experience with ServiceNow ITSM.

• ServiceNow certifications such as CSA or CIS-ITSM is a big plus.

• Solid understanding of ITIL principles and best practices.

• Proven experience in ServiceNow configuration and process documentation.

• Strong communication skills with the ability to facilitate stakeholder engagement.

• Knowledge of integrations, CMDB/Discovery and JavaScript is an advantage.

Our client, an expert insurance company, is hiring a Lead ServiceNow ITAM & ITOM Developer to join their team in Illinois on a contract basis. The successful candidate will drive technical discussions, oversee complex implementations and serve as a subject matter expert in ITOM and ITAM. 


Responsibilities

• Head the implementation and optimization of ServiceNow ITOM, including Discovery and Event Management.

• Lead ITAM initiatives with a focus on SAM Pro, software compliance, license optimization and governance.

• Design and develop integrations across enterprise platforms such as Jira, Azure DevOps, Workday and Dynatrace.

• Act as a senior escalation point for technical challenges and platform troubleshooting.

• Provide technical leadership, guidance and mentorship to junior team members.

• Ensure scalable, maintainable solution designs, enforce platform governance and uphold ServiceNow best practices.

Skillset

• Practical, hands-on experience with ITOM, including Discovery and Event Management.

• Extensive knowledge of ITAM, with expertise in Software Asset Management (SAM Pro).

• Demonstrated experience building integrations using REST and SOAP APIs.

• Experience working with AI-driven Identity Security and Access Management platforms is a plus.

• Ability to confidently lead technical discussions and operate as a senior-level consultant.

• Strong communication skills with proven stakeholder engagement experience.

Our client, an established IT Services and Consulting firm, is hiring a Senior ServiceNow Developer to join their team in Maryland on two-month project. The successful candidate will be responsible for designing, developing and delivering high-quality solutions on the ServiceNow platform, including building custom applications, workflows and integrations.


Responsibilities

• Develop and configure ServiceNow applications, modules and workflows.

• Customize forms, business rules, UI policies, client scripts and Flow Designer processes.

• Build, enhance and maintain integrations using REST and SOAP APIs.

• Troubleshoot, investigate and resolve platform issues and defects.

• Work closely with stakeholders to gather requirements and translate them into effective technical solutions.

• Assist with platform upgrades, testing activities and the production of technical documentation.

• Contribute to the ongoing optimization and continuous improvement of the ServiceNow environment.

Skillset

• Demonstrable experience developing solutions on the ServiceNow platform.

• ServiceNow Certified System Administrator and/or ServiceNow Certified Developer accreditation.

• Strong proficiency in JavaScript, HTML and CSS.

• Good working knowledge of ServiceNow modules, including ITSM, CMDB and Service Portal.

• Experience designing and implementing integrations using REST and SOAP web services.

• Experience operating within Agile delivery frameworks.

ServiceNow Architect - HRSD
Location: Remote (potential onsite presence for workshops)
Start: Immediate, aligned with a 2-week launch rhythm
Capacity: 16 hours per week


Our client, a global tech organization, is hiring a ServiceNow Architect with expertise in HR Service Delivery (HRSD) to join the team remotely on a part-time contract. The successful candidate will drive technical discovery and delivery for HRSD use cases, from shaping, designing and implementing scalable, enterprise-ready solutions.


Responsibilities

• Conduct technical discovery for HRSD use cases.

• Design and document architectural concepts and target architectures.

• Define and record architectural decisions and design rationales.

• Provide technical guidance throughout use case implementation.

• Translate business requirements into user stories and technical backlog items.

• Work closely with the delivery team to support seamless execution.

Skillset

• Strong experience in HRSD architecture and solution design.

• Proven ability to lead technical discovery and architecture definition.

• Hands-on experience working closely with implementation teams and stakeholders.

• Ability to bridge business requirements with technical execution.

Our client, a growing Digital Transformation consultancy, is hiring a ServiceNow Solutions Architect to join their team remotely on a 6-month contract. The successful candidate will architect and deliver cutting-edge technology solutions that support and advance the company’s strategic objectives.


Responsibilities

• Assess business needs and craft scalable, high-performing technology solutions.

• Create architecture frameworks and detailed documentation to guide development teams.

• Work closely with stakeholders to align technical solutions with business objectives.

• Identify integration opportunities and manage their successful implementation.

• Offer technical expertise and support throughout the full project lifecycle.

• Ensure solutions adhere to best practices for security, performance and maintainability.

Skillset

• Bachelor’s degree in Computer Science, Engineering or similar.

• Minimum of 5 years’ experience in solutions architecture or similar technical roles.

• Deep expertise with cloud platforms such as AWS, Azure or GCP.

• Proven ability to design APIs and implement integrations effectively.

• Strong analytical thinking and problem-solving capabilities.