search jobs

Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.


Responsibilities

• Analyze business needs and define ServiceNow FSM workflows.

• Work with stakeholders to optimize field service operations.

• Develop process maps and functional specifications.

• Provide recommendations for ServiceNow FSM configuration and automation.

• Conduct training and knowledge transfer sessions.

Skillset

• 3+ years of experience in ServiceNow FSM and business process consulting.

• Deep understanding of field service workflows and best practices.

• Strong analytical and communication skills.

• Experience working with ServiceNow developers and architects.

• ServiceNow certifications (preferred).

• Must be a US Citizen and eligible to work without sponsorship.

• Lead development, manage user stories and guide junior developers.
• Coordinate with cross-functional teams and stakeholders to deliver high-quality solutions.
• Take on light architecture responsibilities and solution design.
• Ensure best practices and scalable configurations across the platform.

• ServiceNow IRM/GRC certification is a must - TPMR & CIS GRC OR IRM
• Strong hands-on ServiceNow IRM/GRC experience.
• Confident in leading development and interfacing with business stakeholders.
• Able to own delivery across a project lifecycle.
• Experience in financial services environments is a plus.

Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.


Responsibilities

• Lead and support the implementation of ServiceNow FSM modules.

• Customize workflows, mobile interfaces, dispatching tools and asset tracking features.

• Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.

• Perform configuration, integration, testing and documentation.

• Provide support during and after deployment.

Skillset

• ServiceNow CSA (Certified System Administrator) is required.

• ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.

• Proven hands-on experience with ServiceNow FSM in enterprise environments.

• 6+ years of ServiceNow development and configuration experience.

• Strong understanding of field operations and mobile workforce enablement.

• Excellent problem-solving and communication skills.

ServiceNow Telco (OMT & TNI) Technical Architect
Location: Remote
Duration: 3 months, 2 days per week
Start: ASAP


Our client, a global tech organization, is hiring an experienced ServiceNow Technical Architect for a 3-month telco project, working 2 days per week. The successful candidate will play key role in the design and architecture of ServiceNow solutions, with a strong focus on Telecom Network Inventory (TNI) and Order Management for Telecom (OMT).


Responsibilities

• Lead the technical design and architecture of ServiceNow solutions, ensuring alignment with telecom business requirements.

• Design and implement scalable, robust ServiceNow configurations specifically tailored to Telecom Network Inventory (TNI) and Order Management for Telecom (OMT).

• Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.

• Conduct architectural reviews and recommend performance enhancements.

• Support the integration of ServiceNow with external systems and data sources common in telecom environments.

Skillset

• Proven experience as a ServiceNow Technical Architect.

• In-depth knowledge of ServiceNow Telecom Network Inventory.

• Strong expertise in Order Management for Telecom (OMT).

• Previous experience in the telecom industry essential.

• Ability to provide architectural leadership in a part-time engagement.

If you're a hands-on architect with deep telecoms ServiceNow experience, we'd love to hear from you! Apply now or contact ailsa@alldus.com for information.

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.