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ServiceNow Platform Architect (Contract)
Location: Remote (Canada)
Duration: 6-Month Contract (Potential Extension)
Employment Type: Contract
Position Overview
We are seeking an experienced ServiceNow Platform Architect to lead the design, architecture, and governance of a complex enterprise ServiceNow environment. This is a fully remote contract opportunity open to candidates located anywhere in Canada.
The ideal candidate will possess deep expertise across the ServiceNow platform with experience architecting scalable, cross-platform solutions that integrate with enterprise systems. Experience with IT Operations Management (ITOM) and IT Asset Management (ITAM) is highly desirable.
Responsibilities
- Define and maintain the overall ServiceNow platform architecture and technical roadmap.
- Design scalable, secure, and maintainable ServiceNow solutions aligned with business objectives.
- Lead architecture decisions across multiple ServiceNow products and enterprise integrations.
- Collaborate with business stakeholders, technical teams, and leadership to translate requirements into architectural solutions.
- Provide technical leadership and governance for platform development, integrations, and upgrades.
- Establish best practices for development, configuration management, security, and platform performance.
- Review solution designs and code to ensure adherence to architectural standards.
- Design and oversee integrations with enterprise applications, cloud platforms, identity providers, and third-party systems.
- Support platform modernization initiatives and continuous improvement efforts.
- Mentor developers and technical consultants on ServiceNow architecture and best practices.
Required Qualifications
- 8+ years of ServiceNow platform experience with at least 3 years in an Architecture role.
- Extensive experience designing enterprise-scale ServiceNow implementations.
- Strong expertise across multiple ServiceNow modules and platform capabilities.
- Experience with ServiceNow IntegrationHub, REST/SOAP APIs, MID Server, and enterprise integrations.
- Strong understanding of CMDB architecture and ServiceNow data model.
- Experience developing cross-platform solutions integrating ServiceNow with cloud, infrastructure, ERP, HR, or identity management platforms.
- Strong knowledge of JavaScript, Flow Designer, IntegrationHub, and ServiceNow development best practices.
- Experience leading technical architecture workshops and providing platform governance.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience with IT Operations Management (ITOM) including Discovery, Service Mapping, Event Management, and CMDB optimization.
- Experience with IT Asset Management (ITAM) including Hardware Asset Management (HAM) and Software Asset Management (SAM).
- Experience with cloud platforms including Azure, AWS, or Google Cloud.
- Familiarity with Agile delivery methodologies and DevSecOps practices.
- Experience in large enterprise or highly regulated environments.
Certifications (Required)
Candidates must possess a minimum of two active ServiceNow Certified Implementation Specialist (CIS) certifications.
Preferred certifications include:
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS - IT Service Management (ITSM)
- CIS - Discovery
- CIS - Service Mapping
- CIS - IT Operations Management (ITOM)
- CIS - Hardware Asset Management (HAM)
- CIS - Software Asset Management (SAM)
Nice to Have
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Experience with Platform Governance and Center of Excellence (CoE) initiatives.
- Experience supporting enterprise digital transformation programs.
What We're Looking For
We are seeking a hands-on architect who can balance strategic platform design with technical execution. The successful candidate will be comfortable working independently in a remote environment while partnering with cross-functional teams to deliver scalable, enterprise-grade ServiceNow solutions.
ServiceNow Business Process Consultant (ITOM)
Contract Duration: 6-12 Months
Employment Type: Contract
Location: Remote
Start Date: Immediate / TBD
Role Overview
We are seeking an experienced ServiceNow Business Process Consultant with strong IT Operations Management (ITOM) expertise to support the design, optimization, and implementation of ServiceNow-based operational processes. The successful candidate will work closely with business stakeholders, IT leadership, process owners, and technical teams to align ITOM capabilities with organizational objectives, improve operational efficiency, and drive ServiceNow platform adoption.
This role requires a combination of business process consulting, ServiceNow platform knowledge, ITOM domain expertise, and stakeholder engagement skills.
Key Responsibilities
- Lead business process discovery, assessment, and optimization workshops with stakeholders.
- Analyze current-state IT operational processes and define future-state workflows leveraging ServiceNow ITOM capabilities.
- Gather, document, and validate business, functional, and technical requirements.
- Provide subject matter expertise across ServiceNow ITOM modules, including:
- Discovery
- Service Mapping
- Event Management
- Health Log Analytics
- Cloud Discovery
- CMDB
- Collaborate with architects, developers, and platform administrators to translate business requirements into ServiceNow solutions.
- Drive CMDB governance and support data quality improvement initiatives.
- Facilitate process alignment across Incident, Problem, Change, Asset, and Configuration Management disciplines.
- Develop process documentation, user stories, workflow diagrams, and functional specifications.
- Support solution design reviews and ensure adherence to ServiceNow best practices.
- Conduct stakeholder presentations, workshops, and training sessions.
- Identify opportunities for automation, operational efficiency, and service improvement.
- Support testing activities, including UAT planning and validation.
- Assist with deployment planning, change management, and adoption activities.
Required Qualifications
- 5+ years of experience as a ServiceNow Business Process Consultant, Business Analyst, or Process Consultant.
- 3+ years of hands-on experience with ServiceNow ITOM implementations.
- Strong understanding of ITIL processes and service management best practices.
- Experience facilitating requirements gathering and process design workshops.
- Demonstrated experience with:
- CMDB design and governance
- Discovery implementation
- Service Mapping
- Event Management
- Operational process transformation initiatives
- Ability to create process maps, business requirements documents, and user stories.
- Strong stakeholder management and communication skills.
- Experience working in Agile, Scrum, or hybrid delivery environments.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) - ITOM.
- ITIL Foundation Certification (v4 preferred).
- Experience with cloud platforms (AWS, Azure, Google Cloud).
- Experience integrating ServiceNow with monitoring and infrastructure management tools.
- Knowledge of AIOps and observability solutions.
- Experience supporting enterprise-scale ServiceNow transformations.
Key Skills
- ServiceNow ITOM
- Discovery
- Service Mapping
- Event Management
- CMDB Governance
- Business Process Analysis
- Requirements Gathering
- Process Design
- ITIL
- Stakeholder Management
- Agile Delivery
- Workshop Facilitation
- Change Management
Deliverables
- Current-state and future-state process assessments.
- Business and functional requirements documentation.
- ITOM process design recommendations.
- CMDB governance and data quality improvement plans.
- User stories and acceptance criteria.
- Stakeholder workshops and solution review sessions.
- UAT support and deployment readiness activities.
Contract Details
- Duration: 6 Months
- Contract Type: Fixed-Term Contract / Day Rate Contract
- Extension Potential: Possible based on project needs and performance
- Work Authorization: Must be authorized to work in the applicable location
This role is ideal for a ServiceNow professional who combines strong business process consulting capabilities with deep ITOM expertise and can effectively bridge the gap between business stakeholders and technical delivery teams.
Our client, a leading Healthcare organization, are hiring a Senior Front Engineer to join the team in San Francisco or Cambridge, MA. The successful candidate will help build exceptional user experiences for a healthcare platform that enables patients to compare upfront pricing for virtual and in-person appointments, prescriptions and a wide range of healthcare services.
Responsibilities
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Develop, maintain and scale a modern Next.js web application.
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Own key customer-facing features, including search, appointment scheduling, provider profiles and patient checkout journeys.
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Build responsive, accessible and intuitive user interfaces that deliver an exceptional patient experience.
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Design and maintain reusable frontend components and contribute to frontend architecture decisions.
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Optimise application performance, reliability, and usability across devices and browsers.
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Write clean, maintainable and well-tested code following best practices.
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Collaborate closely with product designers, backend engineers, operations teams, and clinical stakeholders to deliver high-quality features.
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Contribute to technical discussions, solution design and continuous improvement initiatives.
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Troubleshoot issues across the application and contribute to full-stack development when required.
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Take ownership of features from concept through to deployment, ensuring a seamless user experience.
Skillset
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Minimum of 3 years' experience building production web applications using React.
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Strong proficiency in TypeScript and modern React development patterns.
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Experience with Next.js or similar frameworks, including server-side rendering (SSR) and static site generation (SSG).
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Strong understanding of REST APIs and backend data models.
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Experience building accessible, responsive, and high-performance web applications.
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Experience with Ruby on Rails and PostgreSQL is a plus.
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Previous experience in healthcare technology or other regulated industries is a bonus.
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Excellent attention to detail with a strong focus on UI quality and user experience.
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Strong analytical and problem-solving skills.
Benefits
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Salary: $150k - $225k
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Equity.
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Comprehensive benefits package.
ServiceNow Technical Architect - HAM & Service Mapping
Location: Hybrid - South Brussels (occasional onsite required)
Contract: Initial 6 months, with strong extension potential to 12 months
Our client, a leading global consulting firm, is hiring an experienced ServiceNow Technical Architect to join a major enterprise transformation programme in Brussels, Belgium. This is an opportunity to play a key role within a mature ServiceNow environment as the client expands its platform with additional modules. You'll work closely with business stakeholders to shape requirements, define technical solutions and provide architectural leadership to an established development team.
Responsibilities
-
Engage with business stakeholders to understand and refine requirements.
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Translate business needs into clear technical and architectural designs.
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Lead and guide the development team throughout the implementation lifecycle.
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Drive best practice across ServiceNow architecture and solution design.
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Provide technical leadership for the rollout of Hardware Asset Management (HAM) and Service Mapping.
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Ensure scalable, maintainable and high-quality ServiceNow solutions.
Skillset
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Extensive experience as a ServiceNow Technical Architect.
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Proven delivery experience with Hardware Asset Management (HAM) and Service Mapping
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Strong ability to bridge the gap between business and technical teams.
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Experience leading developers and overseeing solution delivery.
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Excellent stakeholder management and communication skills.
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Experience working with global consultancies would be highly advantageous.
Interested? Apply below or please reach out to ailsa@alldus.com with any questions, attaching your latest CV.
Our client, a leading transportation business in Ireland, are hiring a Cyber Security Consultant to join their team in Dublin on a 6-month contract. The successful candidate will play a key role in developing cyber risk frameworks, assessing risks across both IT and Operational Technology (OT) environments and strengthening cyber governance throughout the organisation.
Responsibilities
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Develop and enhance the organisation's cyber risk management framework, including policies, standards and procedures.
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Conduct cyber risk assessments across both IT and Operational Technology (OT) environments, identifying key threats, vulnerabilities and business impacts.
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Recommend and implement appropriate risk mitigation strategies to strengthen organisational resilience.
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Ensure alignment with recognised cyber security standards and regulatory frameworks, including ISO 27001, IEC 62443 and NIS2.
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Lead and support NIS2 compliance initiatives, with a focus on governance, risk management and reporting obligations.
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Assess the effectiveness of existing security controls and provide recommendations for continuous improvement.
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Facilitate cyber risk workshops and engage with business and technical stakeholders to identify, assess and manage cyber risks.
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Develop, maintain and report on cyber risk registers, treatment plans and governance metrics.
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Provide strategic advice on embedding cyber risk management into enterprise risk management and organisational decision-making processes.
Skillset
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Proven experience delivering cyber risk management programmes within large or complex enterprise environments.
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Strong knowledge of cyber security governance, risk management principles and security control frameworks.
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Demonstrable experience conducting cyber risk assessments across both IT and Operational Technology (OT) environments.
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Experience implementing or aligning organisations with recognised standards and regulatory frameworks, including ISO 27001, IEC 62443 and NIS2.
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Solid understanding of enterprise risk management, cyber governance and regulatory compliance.
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Experience developing cyber security policies, standards, procedures, risk registers and governance documentation.
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Excellent stakeholder engagement skills, with experience facilitating workshops and collaborating across technical and business teams.
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Strong written and verbal communication skills, with the ability to produce clear, high-quality reports, governance documentation.
Our client, a growing FinTech company, are hiring an AI Engineer to join their team in Colorado. The successful candidate will architect, develop and scale enterprise-grade multi-agent AI systems, taking ownership of complex solutions from initial design through to production deployment to shape the future of agentic AI within the financial services industry.
Responsibilities
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Design and develop production-ready multi-agent AI systems using modern agent frameworks and architectures.
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Build intelligent AI workflows that integrate retrieval, reasoning, tool execution, validation and compliance controls.
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Develop scalable distributed services to support reliable agent execution, monitoring and fault tolerance.
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Create evaluation frameworks to assess reasoning performance, accuracy, groundedness, hallucination mitigation and financial correctness.
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Implement robust memory management, context handling and agent state persistence solutions.
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Collaborate with Product, Design and Engineering teams to translate business requirements into scalable AI solutions.
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Optimise AI systems for performance, latency, scalability, reliability and cost efficiency.
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Shape architectural decisions across model serving, vector databases, orchestration platforms, caching strategies and cloud infrastructure.
Skillset
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At least 6 years' experience in Machine Learning, including 3 years building and deploying Generative AI and LLM-powered applications in production environments.
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Demonstrated experience designing, developing, and deploying multi-agent AI systems.
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Deep expertise across multimodal LLMs, agent frameworks, knowledge graphs, reinforcement learning, model fine-tuning, agent memory and data synthesis techniques.
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Advanced Python programming skills with strong experience using modern AI and machine learning frameworks.
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Proven experience building distributed systems and deploying cloud-native applications across AWS, GCP or Azure.
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Experience developing monitoring, evaluation, and reliability frameworks to ensure the performance and safety of AI systems.
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Strong architectural and systems-thinking capabilities, with the ability to design scalable, multi-component AI platforms.
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Experience working in high-growth, fast-paced, or early-stage startup environments is highly desirable.
Benefits
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Salary: $200k - $275k
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Comprehensive benefits package.