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ML / AI Research Engineer
San Francisco, California
Machine Learning
Permanent
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Our client, a venture-backed AI Startup, is hiring a talented ML/AI Research Engineer to join their team in San Francisco. The successful candidate will lead the design, training, evaluation and optimization of agent-native AI systems, working at the cutting edge of LLMs, vector search, graph reasoning and reinforcement learning to build the intelligence layer on top of their enterprise data fabric.


Responsibilities

  • Fine-tune and evaluate open-source LLMs (e.g. LLaMA 3, Mistral, Falcon, Mixtral) for enterprise-grade applications.

  • Build and optimize RAG pipelines using tools such as LangChain, LangGraph, LlamaIndex or Dust.

  • Develop and iterate on agent architectures (ReAct, AutoGPT, BabyAGI, OpenAgents) using real-world enterprise workflows.

  • Design embedding-based memory systems with efficient, high-performance retrieval strategies.

  • Implement reinforcement learning pipelines (RLHF, DPO, PPO) to improve agent behavior and decision-making.

  • Create scalable evaluation frameworks, including synthetic evaluations, trace capture and explainability tooling.

  • Own model observability, drift detection and alignment strategies across production systems.

  • Optimize inference latency and GPU utilization across cloud and on-premise infrastructure.



Skillset

  • Strong experience fine-tuning open-source LLMs using frameworks such as HuggingFace, DeepSpeed, vLLM, FSDP and LoRA/QLoRA.

  • Hands-on experience with modern alignment techniques, including SFT, RLHF and DPO pipelines.

  • Proven ability to build high-quality training datasets and robust evaluation frameworks for LLM systems.

  • Deep understanding of scaling and optimization trade-offs, including batching, context windows, precision and quantization.

  • Experience building and deploying production-grade RAG systems.

  • Familiarity with orchestration and retrieval tools such as LangChain, LangGraph and LlamaIndex, and vector databases (Weaviate, Qdrant, FAISS).

  • Experience working across structured (SQL, graph) and unstructured data sources.

  • Experience designing agent-based systems with memory, tool use, and multi-step reasoning.

  • Strong understanding of agent workflows (e.g. Plan-Act-Reflect), including self-correction and multi-agent systems.

  • Expertise in inference and retrieval optimization, including chunking strategies, reranking, and low-latency deployment (e.g. vLLM, TGI).


Benefits

  • Salary: $180k - $240k

  • Equity.

ServiceNow Presales Architect
New York
ServiceNow - Architect
Contract
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Our client, an innovative, fast-growing technology company, are hiring a ServiceNow Presales Architect to join the team remotely on an initial six-month contract. The successful candidate will lead technical discovery, design solution architectures, and drive successful customer engagements.


Responsibilities

  • Lead customer discovery sessions and workshops to gather business requirements and define technical solution strategies.

  • Design and present scalable ServiceNow solution architectures with a strong emphasis on Customer Service Management (CSM), CRM and CPQ.

  • Create high-quality presales documentation, including solution designs, technical approaches, implementation roadmaps, project scoping, integration strategies, demo plans, and technical responses for RFPs, RFIs and proposals.

  • Assess technical risks, dependencies, security requirements, integration considerations and scalability throughout the presales lifecycle.

  • Collaborate closely with Sales, Delivery, Engineering and Product teams to ensure proposed solutions are practical, scalable and aligned with industry best practices.

  • Deliver engaging customer presentations and lead technical discussions with both business and technical stakeholders, translating complex concepts into clear business value.

  • Provide technical guidance throughout the sales process, helping shape winning solution strategies and customer outcomes.

  • Keep current with the latest ServiceNow platform capabilities, product roadmap, and emerging features across CSM, CRM and CPQ.



Skillset

  • At least 5 years of experience in ServiceNow presales, solution architecture or consulting roles.

  • Deep expertise across ServiceNow Customer Service Management (CSM) and CRM solutions.

  • Strong hands-on experience with ServiceNow CPQ (essential), including solution design and workflow architecture.

  • ServiceNow certifications such as CSA, CAD or equivalent is a plus.

  • Proven track record of leading customer workshops and converting complex business requirements into scalable technical solutions.

  • Strong knowledge of the ServiceNow platform, including architecture, integrations, security, performance optimisation, and implementation best practices.

  • Excellent presentation, communication and stakeholder management abilities.

  • Comfortable operating in a fast-paced startup environment with a strong sense of ownership, accountability and adaptability.

  • Ability to communicate complex technical concepts clearly to both technical teams and business stakeholders.

  • Experience designing integrations across CRM, ERP, billing, and pricing platforms is highly desirable.

Founding Engineer
New York
Machine Learning
Permanent
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Our client, an early-stage AI startup, is hiring a Founding Engineer to join the team in New York. The successful candidate will play a key role in shaping both the product vision and technical direction of the business, building cutting-edge AI systems that accelerate scientific discovery through intelligent automation, multimodal machine learning and advanced data platforms.


Responsibilities

  • Design, develop and deploy enterprise-grade AI solutions that empower scientific teams.

  • Build advanced multimodal AI systems, including computer vision models, speech-to-text capabilities and intelligent AI agents.

  • Develop scalable machine learning pipelines and data infrastructure to support scientific applications.

  • Create AI models that analyze experimental data, uncover insights, predict outcomes and optimize processes.

  • Convert complex laboratory data into structured, high-quality datasets for machine learning development.

  • Work closely with research partners and customers to gather feedback, validate solutions and continuously improve products.

  • Shape the company's technical architecture, engineering practices and long-term AI roadmap.

  • Partner with founders and scientific leaders to drive product development and technical decision-making.

  • Deliver robust, production-ready software with a focus on speed, quality and scalability.



Skillset

  • Proven experience designing, building and deploying production software within a startup, research environment or leading technology organization.

  • Strong machine learning expertise with deep knowledge in at least two of the following areas: Geometric Deep Learning, Graph Neural Networks (GNNs), Diffusion Models, Generative AI or ML Interatomic Potentials.

  • Experience developing and delivering AI-powered products that solve real-world customer challenges.

  • Strong software engineering capabilities across backend development, machine learning infrastructure and cloud-based environments.

  • Hands-on experience building scalable data pipelines, ML workflows and production AI systems.

  • Ability to take ownership across the entire product lifecycle, from initial concept and experimentation through to deployment and optimization.

  • Comfortable working in a fast-paced startup environment with a high level of autonomy, ownership and accountability.

  • Strong analytical, problem-solving and communication skills with the ability to collaborate across technical and scientific teams.


Benefits

  • Salary: $150k - $220k DOE.

ServiceNow PSDS TC
Washington, District Of Columbia
ServiceNow - Developer
Contract
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ServiceNow PSDS Technical Consultant (12-Month Contract)

Contract Overview

We are seeking an experienced ServiceNow PSDS Technical Consultant to join our team on a 12-month contract. The successful candidate will play a key role in the design, configuration, development, integration, and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS). You will work closely with business stakeholders, solution architects, business analysts, and project teams to deliver scalable, secure, and high-quality ServiceNow capabilities.

This role requires strong technical expertise across the ServiceNow platform, experience delivering complex implementations, and the ability to work within Agile delivery environments.

Key Responsibilities

  • Design, develop, configure, and customise ServiceNow applications and modules in accordance with business and technical requirements.
  • Deliver technical solutions aligned with ServiceNow best practices and platform governance.
  • Configure workflows, Flow Designer, IntegrationHub, UI Builder, Service Portal, and custom applications where appropriate.
  • Develop client scripts, business rules, Script Includes, UI Policies, ACLs, and scheduled jobs.
  • Build and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub, and APIs.
  • Support the implementation and enhancement of PSDS-related ServiceNow capabilities.
  • Participate in solution design workshops and technical discovery sessions.
  • Produce high-quality technical documentation, including design documents, configuration guides, and deployment documentation.
  • Perform unit testing, peer reviews, and support system integration and user acceptance testing.
  • Troubleshoot platform issues and resolve defects in a timely manner.
  • Collaborate with Solution Architects to ensure technical designs meet security, performance, and scalability requirements.
  • Support release management, deployments, and post-implementation activities.
  • Provide technical mentoring and knowledge transfer to internal teams where required.
  • Ensure all developments comply with organisational governance, security, and ServiceNow development standards.

Required Skills and Experience

  • Extensive experience developing and configuring the ServiceNow platform.
  • Strong knowledge of JavaScript and ServiceNow server-side and client-side scripting.
  • Experience with:
    • Flow Designer
    • IntegrationHub
    • Service Portal
    • UI Builder
    • App Engine Studio
    • Performance Analytics
    • Reporting and Dashboards
  • Experience building REST and SOAP integrations.
  • Knowledge of ServiceNow data model, CMDB, and platform architecture.
  • Experience working with source control and update set management.
  • Strong understanding of ITIL processes and ServiceNow best practices.
  • Experience delivering solutions within Agile/Scrum environments.
  • Excellent analytical and problem-solving skills.
  • Strong stakeholder communication and documentation skills.

Desirable Experience

  • Previous experience delivering ServiceNow solutions within UK Public Sector or Government environments.
  • Experience with Public Sector Digital Services (PSDS) implementations.
  • Experience across one or more ServiceNow products, including:
    • IT Service Management (ITSM)
    • Customer Service Management (CSM)
    • IT Operations Management (ITOM)
    • Strategic Portfolio Management (SPM)
    • HR Service Delivery (HRSD)
    • Integrated Risk Management (IRM)
  • Experience implementing ServiceNow Employee Centre or Digital Workflows.
  • Knowledge of DevOps and CI/CD practices for ServiceNow.
  • Experience with Automated Test Framework (ATF).

Certifications

The following certifications are highly desirable:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist (CIS) in one or more product areas
  • ServiceNow Certified Technical Architect (CTA) (advantageous)

Personal Attributes

  • Excellent communication and stakeholder engagement skills.
  • Self-motivated with the ability to work independently.
  • Strong attention to detail.
  • Collaborative team player.
  • Ability to manage multiple priorities within a fast-paced delivery environment.
  • Proactive approach to identifying and resolving technical issues.

Contract Details

  • Role: ServiceNow PSDS Technical Consultant
  • Contract Type: Fixed-Term Contract (12 Months) or Day Rate Contractor
  • Duration: 12 Months
  • Location: Hybrid / Remote (as agreed)
  • Start Date: ASAP
  • Engagement: Full-time
  • Security Clearance: Eligibility to obtain or hold the appropriate security clearance may be required depending on the client engagement.
ServiceNow PSDS BPC
Washington, District Of Columbia
ServiceNow - Business Analyst / Process Consultant
Contract
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Job Title: ServiceNow PSDS Business Process Consultant (Contract)

Contract Type: Fixed-Term Contract / Day Rate Contract (12 Months)
Duration: 12 Months
Location: Hybrid (Client Site / Remote)
Start Date: ASAP

Role Overview

We are seeking an experienced ServiceNow PSDS Business Process Consultant to support the delivery of a major ServiceNow transformation programme within a public sector environment. The successful consultant will work closely with business stakeholders, product owners, technical teams, and delivery partners to analyse, design, and optimise business processes while ensuring alignment with the ServiceNow Platform and Public Sector Digital Services (PSDS) objectives.

This role requires a strong combination of business analysis, process improvement, stakeholder management, and ServiceNow platform knowledge to deliver efficient, user-centric digital services.

Key Responsibilities

  • Lead business process discovery workshops with stakeholders across multiple business functions.
  • Analyse current ("As-Is") processes and design future-state ("To-Be") processes aligned with ServiceNow best practices.
  • Translate business requirements into functional requirements and user stories for Agile delivery teams.
  • Facilitate process mapping using recognised methodologies (e.g. BPMN, Lean, Value Stream Mapping).
  • Ensure business processes align with ServiceNow out-of-the-box capabilities wherever possible.
  • Collaborate with ServiceNow Solution Architects, Developers, Platform Owners, and Test Teams throughout the project lifecycle.
  • Support implementation of ServiceNow modules including:
    • IT Service Management (ITSM)
    • Customer Service Management (CSM)
    • HR Service Delivery (HRSD)
    • Integrated Risk Management (IRM)
    • Strategic Portfolio Management (SPM)
    • App Engine (desirable)
  • Drive process standardisation, automation, and continuous improvement initiatives.
  • Support backlog refinement, sprint planning, UAT, and business readiness activities.
  • Produce high-quality documentation including:
    • Business Requirements Documents (BRDs)
    • Functional Specifications
    • Process Maps
    • User Stories
    • Acceptance Criteria
    • Standard Operating Procedures (SOPs)
  • Facilitate stakeholder engagement across operational teams, senior management, and programme leadership.
  • Identify process risks, dependencies, and opportunities for optimisation.
  • Support organisational change and adoption activities during deployment.

Required Skills & Experience

  • Proven experience as a Business Process Consultant or Senior Business Analyst on ServiceNow implementation programmes.
  • Strong understanding of ServiceNow platform capabilities and implementation methodologies.
  • Experience delivering digital transformation projects within public sector or regulated environments.
  • Excellent business process modelling skills using BPMN or equivalent methodologies.
  • Experience gathering, documenting, and validating business requirements.
  • Strong stakeholder management and workshop facilitation skills.
  • Experience working within Agile delivery frameworks (Scrum, Kanban, SAFe).
  • Ability to bridge communication between business and technical teams.
  • Excellent analytical, documentation, and communication skills.

Desirable Experience

  • Experience with Public Sector Digital Services (PSDS) programmes or government digital transformation initiatives.
  • ServiceNow Certified Implementation Specialist (CIS).
  • ServiceNow Certified System Administrator (CSA).
  • Lean Six Sigma Green Belt or Black Belt.
  • Business Analysis certifications (BCS, CBAP, PMI-PBA).
  • Experience with organisational change management.
  • Familiarity with ITIL 4 principles and service management best practices.

Key Competencies

  • Business Process Improvement
  • Service Design
  • Business Analysis
  • Stakeholder Management
  • Requirements Engineering
  • Process Mapping
  • Agile Delivery
  • ServiceNow Platform Knowledge
  • Digital Transformation
  • Facilitation and Workshop Leadership
  • Communication and Influencing Skills
  • Problem Solving and Critical Thinking

Deliverables

The consultant will be expected to deliver:

  • Current and future-state process maps.
  • Business requirements and functional specifications.
  • User stories with clear acceptance criteria.
  • Process improvement recommendations.
  • Business readiness and UAT support documentation.
  • Governance and decision papers where required.
  • Knowledge transfer to client teams to support long-term operational success.

Contract Details

  • Contract Duration: 12 Months
  • Engagement: Contract (Day Rate or Fixed-Term)
  • Location: Hybrid working
  • Security Clearance: Ability to obtain or hold relevant government security clearance may be required.
  • Start Date: ASAP
ServiceNow CSM Developer
Cambridge, Massachusetts
ServiceNow - Developer
Contract
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Locations: Ohio, Florida, Tennessee, Kentucky, North and South Carolina 

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

  • Design, develop, and implement ServiceNow CSM solutions based on business requirements

  • Configure workflows, forms, and service portals to optimize the customer service experience

  • Customize CSM features, including case management, customer portals, and integrations

  • Collaborate with stakeholders to gather technical requirements and provide tailored solutions

  • Conduct system testing, troubleshooting, and performance tuning for CSM modules

  • Provide ongoing technical support and maintenance for the ServiceNow CSM environment



Skillset

  • 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

  • Strong understanding of ServiceNow platform architecture and best practices

  • Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

  • Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

  • Excellent communication skills and ability to work independently in a remote setting



Benefits

  • Remote work opportunities

  • Competitive salary



Apply now in the link below or by sending your resume to hope@alldus.com.