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Our client, an IT Services firm specializing in the legal sector, are hiring an experienced ServiceNow Custom Applications Developer to join the team in Chicago on a contract basis. The successful candidate will be responsible for designing, building and deploying bespoke solutions on the ServiceNow App Engine, including the development of workflows, integrations, automation and customised user interfaces that enable key business operations.


Responsibilities

• Design and develop custom applications using App Engine Studio, Flow Designer and scoped application frameworks.

• Create custom tables, data models, workflows, forms and user interface components tailored to business needs.

• Develop application logic for routing, assignment, dispatching and fulfilment processes.

• Author and maintain complex business rules, script includes, client scripts and UI actions.

• Build and manage REST/SOAP integrations with external systems.

• Implement Automated Test Framework (ATF) scenarios to ensure quality and support regression testing.

• Ensure solutions are scalable, secure, maintain platform health and remain upgrade-safe.

• Work closely with product owners and business analysts to gather requirements and translate them into technical designs.

• Provide support for troubleshooting, resolving defects and continuously improving custom applications.

• Maintain comprehensive documentation, architectural diagrams and deployment artefacts.

Skillset

• Minimum of 3 years of ServiceNow development experience, with proven expertise in custom application development.

• Strong skills in JavaScript and ServiceNow scripting.

• Experience with Field Service Management (FSM) concepts, including dispatching, assignment and work order lifecycle, is a plus.

• ServiceNow CSA and CAD certifications are desirable.

Our client, an IT Services firm driving innovation in the legal industry, are hiring a ServiceNow Project Manager to join the team on a contract basis in Chicago. The successful candidate will oversee the planning, execution and delivery of ServiceNow projects, while also serving as the key point of contact between stakeholders, technical teams and leadership to ensure projects are completed on time, on budget and to specification.


Responsibilities

• Oversee the end-to-end project lifecycle, from requirements gathering through deployment and hypercare.

• Lead project planning, scheduling, resource allocation, issue resolution and risk management.

• Collect and analyse business requirements, translating them into actionable user stories and acceptance criteria.

• Collaborate with developers, architects and administrators on solution design and configuration.

• Facilitate Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming and retrospectives.

• Manage UAT cycles, testing plans, and ensure timely resolution of feedback.

• Ensure projects adhere to ITIL, governance frameworks and ServiceNow best practices.

• Monitor project status, KPIs, and deliverables using JIRA, ServiceNow or equivalent tools.

• Provide clear and timely communication of progress, risks and escalations to leadership and stakeholders.

• Lead change management efforts, including user training and adoption strategies.

Skillset

• At least 5 years of experience in ServiceNow project or program management.

• In-depth understanding of ITSM/ITIL processes and the capabilities of the ServiceNow platform.

• Proven experience leading Agile delivery teams.

• PMP, CSM or ITIL certifications are a big plus.

Our client, an IT Services firm specializing in the legal sector, are hiring a ServiceNow Administrator to join their Chicago team on a contract basis. The successful candidate will play a key role in maintaining the smooth, efficient and reliable operation of the ServiceNow platform, taking ownership of its daily management, configuration and optimization.


Responsibilities

• Oversee the daily administration, monitoring and maintenance of the ServiceNow platform.

• Configure forms, fields, UI policies, client scripts, business rules, notifications and access controls.

• Manage user accounts, roles, groups and permissions.

• Maintain CMDB accuracy, manage discovery schedules and ensure correct CI relationships.

• Support ITSM processes, including incident, request, change and problem management.

• Assist with upgrades, patching, cloning and overall instance management.

• Troubleshoot platform issues and liaise with developers or vendors when required.

• Create and maintain reports, dashboards and performance analytics.

• Ensure adherence to ITIL processes and governance standards.

• Provide user support, guidance and basic platform training.

Skillset

• At least 2 years of experience working as a ServiceNow Administrator.

• ServiceNow Certified System Administrator (CSA) certification is preferred.

• Strong understanding of ITIL frameworks and processes.

• Excellent troubleshooting abilities with a focus on enhancing operational efficiency.

Our client, an innovator in the eCommerce industry, is hiring an experienced ServiceNow FSM Developer to join the team in Arizona on a contract basis. The successful candidate will be responsible for designing, configuring and optimizing Field Service Management solutions on the ServiceNow platform, covering everything from efficient dispatching models and automated work order lifecycles to mobile technician enablement, inventory and asset tracking and seamless FSM integration with other key systems.


Responsibilities

• Design, configure and customize ServiceNow FSM applications, including work order creation, assignment rules, dispatching and scheduling.

• Implement dispatching logic, technician availability models, shift rules and routing optimization.

• Enhance work order lifecycle processes, including parts management, SLAs and service request fulfilment.

• Configure and maintain FSM Mobile capabilities for real-time updates for field technicians.

• Integrate FSM with ITSM, CMDB, Asset Management, Inventory and Customer Service Management modules.

• Develop custom applications and extensions using App Engine, Flow Designer, Script Includes, Business Rules and Client Scripts.

• Create dynamic visualizations such as maps, calendars and technician schedules using FSM Workspace and UI Builder.

• Support integrations with third-party systems via REST/SOAP APIs, IntegrationHub and MID Server.

• Build ATF tests to validate FSM workflows, routing logic, and regression scenarios.

• Facilitate workshops with dispatch teams and operational leads to gather requirements and demonstrate solutions.

Skillset

• At least 3 years of ServiceNow development experience, including a minimum of 2 years focused on FSM.

• Practical experience with ServiceNow Work Orders, Task Assignment, Scheduling, Dispatcher Workspace and FSM Mobile.

• Strong knowledge of SLAs, routing logic, assignment rules, resource capacity and operational workflows.

• Proficiency in JavaScript, Flow Designer, Script Includes, Business Rules and ServiceNow UI components.

• Experience integrating FSM with ITSM, CMDB, HRSD or ERP systems.

• Familiarity with ATF, platform health monitoring, CSDM and ServiceNow upgrade best practices.

• CSA and CIS-FSM certifications preferred; CAD or CIS-ITSM certifications are a plus.

Our client, a global insurance organization, are hiring a skilled ServiceNow Integrations Engineer to join their team on a contract basis in Illinois. The successful candidate will design, develop, and maintain seamless integrations between ServiceNow and enterprise systems, playing a crucial role in driving automation, workflow connectivity and efficient data exchange across the business.


Responsibilities

• Design, develop and maintain integrations between ServiceNow and enterprise systems such as Azure DevOps and Jira DevOps.

• Enable automated work item creation, CI/CD updates and release workflow management.

• Build bi-directional integrations to synchronise incidents, changes, tasks, stories and sprint metrics.

• Implement Dynatrace integrations for event ingestion, alert normalisation, CMDB enrichment and automated ticket creation.

• Configure and manage Workday integrations for HRSD, user provisioning and lifecycle events.

• Leverage IntegrationHub, Flow Designer, REST/SOAP APIs, MID Server and scripted APIs to deliver tailored integration solutions.

• Design secure, scalable integration architectures following platform best practices and enterprise security standards.

• Develop integration logic for data transformation, normalisation, error handling and retry mechanisms.

• Monitor, troubleshoot and resolve integration issues to ensure reliable system performance.

• Collaborate with architects, developers, HR, DevOps and IT operations teams to support ongoing automation initiatives.

Skillset

• Minimum of 3 years of hands-on experience with ServiceNow integrations.

• CSA certification is mandatory; additional certifications such as CIS-ITSM, CAD, or IntegrationHub is a bonus.

• Strong expertise with REST and SOAP APIs, JSON, XML, OAuth, Basic Auth and token-based authentication.

• Proven track record integrating ServiceNow with Azure DevOps, Jira DevOps, Dynatrace and Workday.

• Proficient in ServiceNow IntegrationHub, Flow Designer, Scripted REST APIs and MID Server configuration.

• Solid understanding of ITSM, ITOM and HRSD processes that support integration use cases.

• Excellent troubleshooting and analytical skills for diagnosing and resolving complex integration issues.