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ITSM & UI Builder ServiceNow Technical Consultant (Full Time)
Frankfurt, Rheinland-Pfalz
ServiceNow - Consultant
Contract
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ITSM Technical Consultant (UI Builder & Source Control)
Location: Remote (within the EU)
Contract: Full-time, 5-week contract
Start Date: Immediate


Our client, a leading retail company, are hiring an ITSM Request Technical Consultant with strong experience configuring and enhancing IT Service Management request workflows and interfaces to join the team. The successful candidate will work with business and IT stakeholders in the retail sector to deliver streamlined, user-centric ITSM service request solutions. The role requires immediate availability and the ability to work remotely within the EU.


Responsibilities

  • Design, configure and implement ITSM service request forms and workflows tailored to retail operations.

  • Use UI Builder tools to create intuitive, efficient request interfaces for end users.

  • Collaborate with process owners and stakeholders to gather requirements and convert them into technical designs.

  • Troubleshoot and resolve issues related to form logic, workflows and integrations.

  • Prepare documentation covering configurations, design decisions and environment changes.

  • Support testing cycles including unit, functional and UAT.

  • Utilize source control tools to manage configuration versions and deployment processes.



Skillset

  • Proven experience as an ITSM Technical Consultant, ideally supporting retail or high-volume operational environments.

  • Hands-on experience with UI builders for ITSM platforms.

  • Strong understanding of ITSM processes and service request lifecycle.

  • Ability to translate business requirements into clean, functional configurations.

  • Source control experience (e.g. Git, Azure DevOps) is a plus.

  • Familiarity with ITIL best practices.

  • Excellent communication and remote collaboration skills.

  • Ability to work independently with tight turnaround times.



Additional Information

This is a time-sensitive, full-time contract lasting 5 weeks, with an immediate start. Candidates must be based in the EU and able to work remotely throughout the engagement.

Lead Machine learning Engineer
New York
Machine Learning
Permanent
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Our client, an innovator in the eCommerce industry, is hiring a Lead Machine Learning Engineer to join their New York team remotely. The successful candidate will play a pivotal role in shaping the future of their marketplace by developing intelligent, data-driven products that enhance user experience and fuel business growth. This includes optimising search and ranking, building impactful recommendation models and developing scalable systems that serve millions of users.


Responsibilities

  • Lead the design, development and deployment of scalable machine learning models across key domains such as search relevance, advertising, pricing and recommendations.

  • Architect and implement robust, production-ready pipelines and REST APIs to deliver models at scale.

  • Partner closely with product managers, engineers and cross-functional stakeholders to translate business requirements into effective technical solutions.

  • Explore, prototype and assess new algorithms and emerging technologies to drive continuous innovation.

  • Take full ownership of machine learning initiatives, from ideation and data analysis through to deployment, monitoring and ongoing optimization.



Skillset

  • At least 5 years of hands-on experience developing and deploying machine learning models in production environments.

  • Deep knowledge of core ML techniques, including classification, regression, ranking and recommendation systems.

  • Proficiency in Python and modern ML frameworks such as Scikit-learn, TensorFlow or PyTorch.

  • Strong software engineering fundamentals, with experience building production-grade services and REST APIs.

  • Practical experience working with cloud platforms such as AWS, GCP or Azure.

  • Exposure to Large Language Models (LLMs) and their use in search, recommendations, or related applications is a big plus.

  • Familiarity with MLOps tools and practices, including platforms like MLflow or Kubeflow.

  • Experience working within e-commerce or online marketplace environments is a bonus.



Benefits

  • Salary:  $160,000–$200,000 DOE

  • Equity.

  • Comprehensive benefits package.

  • Remote working options.

ServiceNow CSM Technical Consultant
Cambridge, Massachusetts
ServiceNow - Consultant
Contract
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ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

  • Configure and customize ServiceNow CSM applications.
  • Develop workflows, UI policies, scripts and integrations.
  • Ensure platform performance, security and scalability.
  • Collaborate with process consultants and architects to deliver robust solutions.



Skillset

  • ServiceNow certifications: CAD, CSA, CIS CSM.
  • Strong experience with ServiceNow CSM development and configuration.
  • Hands-on knowledge of integrations and scripting within ServiceNow.
  • Ability to troubleshoot technical issues quickly and effectively.
ServiceNow CSM Architect
Cambridge, Massachusetts
ServiceNow - Architect
Contract
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ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

  • Lead architecture and solution design for ServiceNow CSM projects.
  • Define technical standards, best practices, and governance models.
  • Provide guidance to consultants and technical teams.
  • Ensure solutions are scalable, secure, and aligned with client requirements.
  • Act as a subject matter expert for ServiceNow CSM capabilities.



Skillset

  • ServiceNow certifications: CAD, CSA, CIS CSM.
  • Extensive experience in ServiceNow CSM architecture and solution design.
  • Proven track record leading complex ServiceNow implementations.
  • Strong leadership and communication skills.
ServiceNow CSM Business Process Consultant
Cambridge, Massachusetts
ServiceNow - Business Analyst / Process Consultant
Contract
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ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

  • Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
  • Drive process improvements and ensure alignment with industry best practices.
  • Document workflows, business rules and functional requirements.
  • Act as a trusted advisor to clients throughout the implementation lifecycle.



Skillset

  • ServiceNow certifications: CSA, CIS CSM.
  • Proven experience delivering ServiceNow CSM process design and consulting.
  • Excellent communication and stakeholder engagement skills.
Head of Engineering
Dublin, Dublin
Software Engineering
Contract
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Our client, an AI-driven organisation, is hiring a hands-on Head of Engineering to lead their growing Irish operations. The successful candidate will own the full engineering lifecycle and work closely with product and research leaders to transform ambitious AI visions into scalable, resilient platforms that deliver exceptional customer value.


Responsibilities

  • Shape and advance the engineering strategy, ensuring it aligns with company objectives and supports AI-driven product innovation.

  • Lead architecture, delivery, security, quality and overall operational excellence across all engineering teams.

  • Mentor and empower engineering leaders, promoting a collaborative, inclusive and high-performing culture.

  • Enhance processes and champion best practices in DevOps, ML Ops and secure, scalable development.

  • Ensure timely and cost-effective delivery while maintaining a strong emphasis on scalability, performance and long-term sustainability.

  • Partner closely with product and research teams to bring sophisticated AI capabilities from concept to market.

  • Cultivate a culture grounded in trust, accountability, continuous improvement and responsible innovation.



Skillset

  • A proven track record of leading engineering organisations through startup-to-scale growth.

  • Deep technical knowledge spanning modern software engineering, AI/ML architecture, cloud environments and platform development.

  • Strong, inspirational leadership with the ability to mentor and empower diverse, globally distributed teams.

  • Demonstrated ability to design and deliver scalable, secure and highly reliable systems.

  • Hands-on expertise in DevOps, ML Ops and continuous delivery methodologies.

  • Exceptional strategic thinking, communication abilities and cross-functional collaboration skills.

  • A genuine commitment to ethical, responsible innovation and sustainable long-term growth.