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Location: London,UK or Berlin, Germany
Are you a Data Science or Machine Learning Manager tired of the lack of investment or buy in from your executives?
Or searching for that excitement again when building products that you can directly see tangible outcomes?
If yes, check out the below:
An industry leading org built around fairness and sustainability within adtech is building products that can handle 500 billion auctions per day.
Exceeding that of any Google or Amazon programmatic ad marketplace.
The ML team is building products that help improve latency and speed.
At the cutting edge of Traffic Optimization they are now in territory that has little to no research or published papers on.
A globally distributed team with the bulk of the Data Science & Machine Learning org in Berlin and London. Their Executives call the ML team the "secret sauce" to their evolution.
What's in it for you?
- Salary £140-160k
- Hybrid Working environment
- Build at Scale - work on products that overshadow Google and Amazon search scales AND see direct impact through visible KPI's
- Buy in from Execs - No headaches around trying to get the smallest thing approved.
- Work in an environment that believes in constantly innovating with a product mindset (iterate , test then build)
- Progression - room to grow into a senior and then director.
Check the below to see how to be successful in this role
What will you need to be successful?
As the Engineering Manager you will be the right hand of the VP of ML.
To succeed in this role you need the core 4 skills.
1. People Leadership:
- Get into the heads of your engineers understand their strengths and weaknesses, empower them , grow them understand how changes can benefit them.
- You need to know how to make your team tick in sync and proven experience of doing this before.
- They are no longer a startup, moving from scrappy to self-sufficient & organized is a big goal for this Data Science team. Getting your team processes structured and self sufficient is a key piece of the puzzle for this hire to be successful.
- You need to know how these models work and all the different variables that can go wrong. Models outputs are not always correlating with high accuracy.
- While not expecting you have Spidey like senses the data science intuition of knowing that a models output may be missing something is really critical and saves them a lot of €€€'s.
- While any ML org would love just to do R+D the team have to make money. So having successfully built and launched products in Machine learning is the final core skill for the Engineering Manager.
- Understand the challenges and how to of getting Data Science and ML models into production and the lifecycle of an ML product will help you achieve success in this role.
CMDB Architect – Nearshore (ServiceNow Elite Partner)
Long-Term Contract
This is a nearshore role. Do not apply if you are not EU based with the required documentation to fulfill an EU contract.
We are seeking an experienced CMDB Architect to join a leading ServiceNow Elite Partner on a long-term engagement. This is a critical role to continue delivering excellence on a legacy of strong technical leadership.
Key Responsibilities:
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Lead CMDB discovery initiatives and ensure high-quality configuration management practices.
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Provide technical leadership across teams, ensuring alignment with client goals and architectural standards.
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Facilitate and lead workshops, discussions, and solution design sessions with stakeholders.
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Drive delivery standards while contributing to continuous improvement efforts.
Requirements:
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Proven experience with ServiceNow CMDB and Discovery.
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Strong background in enterprise architecture and ITOM.
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Ability to lead teams and engage with both technical and non-technical stakeholders.
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Excellent communication and problem-solving skills.
Join us and carry forward the legacy of a respected technical leader in a collaborative and forward-thinking environment.
Get in touch with nicolam@alldus.com for more info.
Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.
Responsibilities
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Analyze business needs and define ServiceNow FSM workflows.
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Work with stakeholders to optimize field service operations.
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Develop process maps and functional specifications.
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Provide recommendations for ServiceNow FSM configuration and automation.
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Conduct training and knowledge transfer sessions.
Skillset
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3+ years of experience in ServiceNow FSM and business process consulting.
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Deep understanding of field service workflows and best practices.
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Strong analytical and communication skills.
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Experience working with ServiceNow developers and architects.
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ServiceNow certifications (preferred).
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Must be a US Citizen and eligible to work without sponsorship.
ServiceNow CSM Architect
Location: Remote, USA
Type: Contract
Our client, a leading IT Consulting organization, is hiring an experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The successful candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.
Responsibilities
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Architect and lead the implementation of ServiceNow CSM solutions.
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Collaborate with stakeholders to gather and analyze requirements.
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Design scalable, performance-optimized CSM configurations.
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Guide development teams through build and deployment.
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Ensure alignment with industry best practices and ServiceNow standards.
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Provide technical leadership and strategic guidance on platform capabilities.
Skillset
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Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).
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Certified Implementation Specialist (CIS) – CSM is required.
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Strong understanding of ServiceNow architecture and data models.
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Hands-on experience with integrations, workflows, and CSM-specific modules.
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Excellent communication and leadership skills.
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Must be authorized to work in the USA and based within the country.
Our client, a leading Digital Transformation Consulting firm, is hiring a ServiceNow Business Analyst with expertise in Customer Service Management (CSM) to join their team on a contract basis in New York. The successful candidate will serve as a vital link between business stakeholders and technical teams, gathering and translating business requirements into effective, scalable solutions within the ServiceNow CSM platform.
Responsibilities
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Engage with stakeholders, product owners and end-users to collect, document and confirm requirements related to ServiceNow CSM.
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Facilitate interviews, workshops and process evaluations to gain insight into workflows and pinpoint opportunities for improvement.
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Convert business needs into well-defined user stories, functional specifications and acceptance criteria.
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Collaborate with developers and architects to design and validate ServiceNow CSM solutions, including Case Management, Customer Portal, Playbooks and Virtual Agent.
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Assist in user acceptance testing by creating test scenarios and cases, and coordinating testing sessions.
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Evaluate and enhance customer service workflows to boost efficiency and performance.
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Identify and recommend automation and integration opportunities within ServiceNow to streamline operations.
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Serve as a communication bridge between business users and development teams, ensuring transparency and alignment.
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Maintain comprehensive documentation such as process flows, use cases and system configurations, adhering to governance standards and best practices.
Skillset
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Bachelor’s degree in Business Administration, Information Systems or similar.
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At least 3 years of experience as a Business Analyst, including a minimum of 2 years focused on ServiceNow projects.
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Demonstrated hands-on expertise with ServiceNow Customer Service Management (CSM).
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Solid knowledge of ITIL principles, customer support processes and enterprise service delivery frameworks.
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In-depth familiarity with key ServiceNow CSM functionalities such as Case Management, Agent Workspace, Customer Portal and Knowledge Management.
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Skilled in developing user stories, acceptance criteria and detailed process documentation.
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Experience working within Agile/Scrum methodologies, using tools like Jira or Azure DevOps.
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ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – CSM, and/or Certified Business Analyst Professional (CBAP) are a bonus.
Our client, a Digital Transformation Consulting organization, is hiring a Senior ServiceNow Developer/Architect with skills in Customer Service Management (CSM) to join their team on a contract basis. The successful candidate will take the lead in designing, developing and delivering cutting-edge ServiceNow CSM solutions that improve customer experience, streamline service delivery and boost operational performance.
Responsibilities
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Lead the architecture and technical strategy for ServiceNow CSM implementations.
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Design end-to-end CSM solutions aligned with enterprise standards and business objectives.
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Develop and configure key CSM components including Case Management, Agent Workspace, Customer Portals, Playbooks and Virtual Agent.
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Build and enhance applications, workflows, UI policies, business rules, client scripts and integrations.
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Provide mentorship and technical leadership to junior developers and cross-functional teams.
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Enforce coding standards, best practices and quality assurance measures.
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Collaborate with stakeholders to translate business requirements into scalable solutions.
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Perform upgrades, patches, performance tuning and routine platform health checks.
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Ensure adherence to security best practices and maintain robust access controls.
Skillset
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Bachelor’s degree in Computer Science, Information Systems or similar.
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At least 5 years of hands-on ServiceNow development experience, including a minimum of 3 years focused on Customer Service Management (CSM).
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ServiceNow Certified Technical Architect (CTA) certification is highly desirable.
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Relevant ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CSM) are a bonus.
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Demonstrated success in designing and delivering enterprise-level ServiceNow solutions.
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In-depth knowledge of ServiceNow CSM modules such as Case Management, Customer Central, Task Intelligence, Playbooks, Virtual Agent and Knowledge Management.
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Proficient in JavaScript, REST/SOAP APIs, Flow Designer, MID Server and IntegrationHub.
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Strong understanding of CMDB, Access Control Lists (ACLs) and core ServiceNow data architecture.
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Experience working within Agile and Scrum development methodologies.