search jobs

Our client, a global IT company, are hiring a ServiceNow Technical Consultant to join their customer engagement team on a contract basis in Virginia. The successful candidate will focus on delivering high-quality ServiceNow solutions that drive meaningful business outcomes for their clients, including designing, configuring and implementing products such as ITSM, ITAM, HRSD and CSM.


Responsibilities

• Partner with clients to design and deliver effective ServiceNow solutions to business challenges.

• Define project scope, requirements and overall vision to ensure tailored outcomes.

• Follow and support established technical governance processes.

• Contribute to the ongoing development and upkeep of ServiceNow architecture standards and best practices.

• Engage in design workshops and support development, testing and deployment activities.

• Take responsibility for technical deliverables, including system configurations and integrations.

• Champion and apply ServiceNow best practices across all engagements.

• Develop a strong understanding of client operations and align solutions to their needs.

• Continuously enhance implementation approaches and service offerings based on experience.

Skillset

• Minimum of 2 years' experience designing and delivering ServiceNow solutions across areas such as ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and Service Portal.

• ITIL V3 Foundation certification  and ServiceNow certifications such as System Administrator and/or Certified Implementation Specialist are desirable.

• Strong hands-on development experience within the ServiceNow platform.

• Proven ability to influence stakeholders and provide thought leadership across governance, project management, business processes, and technical challenges.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Degree in Information Technology, Engineering or similar is plus.

Our client, a global tech organization, is hiring Senior ServiceNow Technical Consultant to join the team in Virginia on a contract basis. The successful candidate will collaborate with customers to design, configure and implement tailored solutions on the ServiceNow platform, playing a pivotal role in delivering business value through the application of best practices across a range of ServiceNow products.


Responsibilities

• Partner with clients to design and deliver effective solutions to business challenges using ServiceNow.

• Define the scope, requirements and overall solution vision for assigned projects.

• Adhere to and support established technical governance processes.

• Contribute to the development and maintenance of ServiceNow architecture standards and best practices.

• Participate in design workshops, as well as development, testing and deployment activities.

• Take ownership of technical deliverables related to ServiceNow configurations and integrations.

• Apply and advocate for ServiceNow best practices across all implementations.

• Develop a strong understanding of client businesses and align solutions to their needs.

• Drive continuous improvement of implementation methodologies and service offerings based on client feedback and experience.

Skillset

• At least 2 years of experience delivering ServiceNow solutions across one or more modules.

• Strong hands-on development expertise within the ServiceNow platform.

• Expertise in ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and/or Portal.

• Certifications such as ITIL v3 Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer are desirable.

• Demonstrated ability to influence stakeholders and provide thought leadership.

• Experience in addressing governance, project management, business process and/or technical challenges.

• Strong communication and interpersonal skills with a customer-focused approach.

• Degree in Information Technology, Engineering or similar is a bonus.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist - HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.