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Our client, a global tech organization, is hiring a ServiceNow Program Manager to join the team on a 12-month contract in California. The successful candidate will lead a key transformation program focused on CRM (Customer Relationship Management) and CPQ (Configure, Price, Quote) capabilities on the ServiceNow platform.


Responsibilities

• Lead and oversee the ServiceNow CRM and CPQ transformation program, ensuring successful delivery across all workstreams.

• Report to the VP of Strategic Business Initiatives, providing regular updates to executive leadership.

• Coordinate end-to-end program delivery across business stakeholders, vendors, third-party partners and technical teams.

• Develop and execute the CRM and CPQ program roadmap.

• Manage and coordinate the migration of selected capabilities from Salesforce to ServiceNow.

• Work closely with teams delivering ServiceNow implementation and support services.

• Ensure program delivery aligns with business objectives and overall platform strategy.

• Develop strategic roadmaps for future adoption and expansion of the ServiceNow platform.

• Define and support the strategic direction for CRM and CPQ initiatives.

• Establish and drive key business use cases for ServiceNow across the organization.

Skillset

• Extensive senior-level program or portfolio management experience in large-scale enterprise technology initiatives.

• Proven track record of leading ServiceNow platform programs or implementations.

• Deep knowledge of CRM and CPQ processes, tools and technologies.

• Experience with Salesforce migrations or transformation projects is highly desirable.

• Demonstrated ability to coordinate cross-functional teams, vendors and executive stakeholders effectively.

• Excellent communication skills, including experience presenting updates and reports to executive leadership.

Our client, an established IT Services company, is hiring a Senior ServiceNow Developer to join their team remotely on a 9-month contract. The successful candidate will lead the design, development and optimization of ServiceNow applications and processes, including workflows, integrations and automation solutions, ensuring they meet business requirements and adhere to best practices.


Responsibilities

• Design, develop and maintain ServiceNow applications, modules and client-server scripts.

• Integrate commercial off-the-shelf (COTS) software and ServiceNow components into the existing IT architecture.

• Partner with stakeholders to gather requirements, create technical specifications and deliver scalable solutions.

• Plan, develop, test and deploy applications and automation workflows.

• Create test data, document test scenarios, execute tests and analyze outcomes.

• Diagnose, troubleshoot and resolve systems, applications and production issues.

• Support system enhancements, workflow optimization and process modelling initiatives.

• Implement ServiceNow best practices using platform features, APIs and scripting tools.

• Coordinate system testing and assist end-users during acceptance testing.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or similar.

• At least 8 years of experience in programming or application development, including substantial hands-on experience with ServiceNow.

• ServiceNow certifications such as Certified Administrator, Certified Application Developer, and/or Federal Enterprise Architect Certification (FEAC) are highly desirable.

Our client, an established IT Services and Consulting firm, are hiring a ServiceNow Project Manager to join the team remotely on a 9-month contract. The successful candidate will head a significant federal healthcare technology program, overseeing the implementation of Nuvolo across the U.S. Department of Veterans Affairs environment.


Responsibilities

• Act as the primary contractor liaison for Veterans Health Administration (VHA) leadership, managing performance issues and coordinating subject matter expertise.

• Direct a complex, multi-project program with scope and lifecycle budget on par with large federal enterprise initiatives.

• Plan, initiate, manage, execute and close program activities to support and advance the VHA’s mission.

• Manage governance, risk, stakeholder engagement and programme performance reporting.

• Ensure all activities comply with federal regulations and contractual requirements.

• Lead and coordinate cross-functional teams across both technical and business workstreams.

• Drive the enterprise-wide implementation of Nuvolo software, ensuring seamless integration within ServiceNow environments.

Skillset

• Bachelors degree with minimum 4 years’ experience supporting large corporations or government agencies.

• Project Management Professional (PMP) certification or equivalent.

• Proven track record managing large-scale, multi-project programs.

• Experience leading programs through full lifecycle from planning, initiating, executing, monitoring and closing.

• Experience in structured, compliance-driven environments, supporting agency missions.

• Experience with programmes of comparable budget, scale, and complexity.

• Hands-on experience implementing Nuvolo software is a bonus.

• Leadership in ServiceNow implementations.

• Experience within large healthcare organizations or federal healthcare programs, ideally including VA projects is a plus.

Our client, an established IT Services and Consulting firm, are hiring a ServiceNow Program Manager to join the team remotely on a 9-month contract. The successful candidate will lead a large-scale, long-term transformation program within the Federal Government, centered on implementing Nuvolo software across an integrated healthcare system.


Responsibilities

• Lead the full lifecycle delivery of complex healthcare programmes, from planning and initiation through to execution and close-out.

• Drive programme delivery in support of an integrated healthcare system.

• Work in close partnership with the Veterans Affairs department to achieve defined strategic objectives.

• Provide oversight across governance, stakeholder engagement, risk management and reporting.

• Ensure compliance with federal regulations and alignment with enterprise best practice standards.

Skillset

• Master’s degree with a minimum of 10 years’ experience in healthcare programme management.

• At least 6 years’ experience supporting a large corporation or government agency.

• Proven track record delivering programmes within an integrated healthcare system.

• PMP (Project Management Professional) certification or equivalent qualification.

• Certified Scrum Master accreditation and ITIL Intermediate/ITIL Practitioner certification.

• Direct experience implementing Nuvolo software strongly preferred.

• Experience supporting ServiceNow implementations.

• Previous experience within the healthcare sector, ideally in a federal healthcare environment is a plus.

Our client, an established IT Services organization, are hiring a ServiceNow Business Analyst to join the team on a contract basis in Virginia. The successful candidate will lead the analysis of business requirements, convert them into effective ServiceNow solutions and deliver training to both end users and administrators, while also serving as the key liaison between business stakeholders, technical teams and users to drive successful implementation and sustained platform adoption.


Responsibilities

• Elicit, analyse and document detailed business requirements for enterprise workflow platform implementations.

• Facilitate stakeholder workshops, interviews and process discovery sessions.

• Translate business needs into clear functional requirements, user stories and process documentation.

• Support configuration and enhancement of ServiceNow modules.

• Assist in workflow design, business rules configuration and process automation.

• Analyse and document system integration points and data flows.

• Produce and maintain Business Requirement Documents (BRDs) and Functional Specifications.

• Create process flow diagrams and supporting documentation.

• Collaborate closely with technical teams, developers and product owners within Agile/Scrum environments.

• Identify opportunities to optimise workflows and improve operational efficiency.

Skillset

• Proven background working as a ServiceNow Business Analyst.

• Hands-on experience with connected workplace and asset management platform solutions.

• Strong understanding of ServiceNow ITSM and other relevant ServiceNow modules.

• Demonstrated expertise in requirements elicitation and stakeholder engagement.

• Experience creating and delivering user training and supporting documentation.

• Working knowledge of Agile and Scrum delivery frameworks.

• Excellent communication, facilitation and presentation abilities.

• Experience supporting Nuvolo connected workplace platform implementations is a plus.

• Industry experience within Healthcare, Facilities Management or Enterprise Asset Management environments is a bonus.