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Company Overview:

Alldus International is a cutting-edge IT consultancy at the forefront of digital transformation, delivering innovative solutions to clients worldwide. Our expertise in ServiceNow implementations empowers businesses to optimize their service management processes. As pioneers in the industry, we foster a culture of innovation, collaboration, and continuous learning.

Position: ServiceNow Architect - Healthcare $100-$110/hr

Job Summary:

Are you an accomplished ServiceNow Architect with a passion for revolutionizing healthcare service management? Join our dynamic team at Alldus International, where you will play a key role in architecting transformative ServiceNow solutions for the healthcare industry. Leveraging your deep knowledge of ITSM, ITOM, ITAM, and CSM, along with extensive experience in healthcare and esteemed certifications, you will lead and execute projects that redefine service management in healthcare.

Responsibilities:

1. ServiceNow Architecture: Design cutting-edge ServiceNow solutions that integrate ITSM, ITOM, ITAM, and CSM modules, driving operational excellence and seamless healthcare service delivery.

2. Healthcare Domain Expertise: Utilize your 5+ years of experience working in the healthcare industry to deeply understand healthcare processes and challenges. Translate industry-specific requirements into technical specifications for ServiceNow implementations.

3. Technical Leadership: Leverage your 8 years of ServiceNow experience, including 5 years of Architect experience, to provide technical direction and guidance to project teams. Drive successful and scalable ServiceNow solutions.

4. EHR/EMR Integration: Implement seamless integration of ServiceNow with EHR/EMR systems, ensuring data integrity and optimizing patient care and management processes.

5. Certification Expertise: Your Certified System Administrator and Certified Application Developer certifications, along with at least two other relevant certifications, will be instrumental in delivering high-quality and compliant solutions.

6. Requirements Gathering: Collaborate with healthcare stakeholders, business analysts, and end-users to gather requirements and translate them into scalable, user-friendly ServiceNow solutions.

7. Quality Assurance: Conduct rigorous testing and validation of ServiceNow implementations to ensure they meet industry standards and exceed client expectations.

8. Training and Support: Provide comprehensive training to end-users and client administrators on the usage and maintenance of ServiceNow solutions. Offer ongoing support and technical assistance as needed.

Requirements:

1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

2. Experience:

   • 5+ years of working experience in the healthcare industry, preferably with experience in EHR/EMR systems.
   • 8 years of practical experience with ServiceNow platform, including 5 years of Architect experience.

3. Certifications:

   • Certified System Administrator in ServiceNow.
   • Certified Application Developer in ServiceNow.
   • At least two other relevant ServiceNow certifications.

4. Technical Skills:

   • Expertise in ServiceNow ITSM, ITOM, ITAM, and CSM modules.
   • Strong understanding of healthcare service management processes.
   • Familiarity with EHR/EMR systems and their integration with ServiceNow.

5. Analytical and Innovative Thinking: Demonstrated ability to analyze complex challenges and devise innovative solutions.

6. Communication: Exceptional communication skills, both verbal and written, with the ability to articulate technical concepts effectively.

7. Leadership: Strong leadership and project management skills to drive successful project outcomes.

Alldus is seeking an Experienced Senior ServiceNow Solutions Architect to joint he team!

What you will do: 

Lead technical consultants and developers in delivering services in compliance with customer contracts, service-level agreements, and industry best practices. 

• Serve as primary technical point-of-contact for projects and as the face of the development team to the customer.
• Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems.
• Ensure quality of work delivered by technical team, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.
• Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.
• Write/estimate stories, monitor developer’s work, and own overall quality and delivery of development. 
• Lead technical onboarding efforts with new clients to understand their current processes and platform configurations. 
• Perform Sprint demos and deliver any purchased development artifacts, documentation, and knowledge transfer activities. 
• Collaborate with engagement manager to monitor for scope creep and resolve critical path technical issues.
• Mentor developers, technical consultants, and other solution architects on technical design standards and best practices. 
• Maintain expert knowledge of the ServiceNow platform and products.
• Research technology partner or other vendor solutions in context of client requirements for integration.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.

What you can expect from us: 
Diverse, award-winning culture and work/life benefits.

• An inclusive culture that empowers you to bring your best true self and your best ideas. We know diverse perspectives lead to better problem solving and better solutions for our customers. 
• A learning environment that empowers you to develop your career with comprehensive resources and support, ongoing education and skills-development training, and robust advancement opportunities.
• Health, dental, and vision coverage; coworker stock purchase program; paid vacation time and sick days; tuition reimbursement; coworker discounts; and other generous perks.

 

What we expect of you:
The technically proficient, analytical leader we seek is an adept interpersonal communicator with these qualifications.

• At least 3 years working on the ServiceNow platform required; at least 5 years working on the ServiceNow platform (or 8 years of industry experience) preferred.
• ServiceNow Pre-Sales accreditations in all product lines; ServiceNow Certified Application Developer preferred.
• Current (or within 6 months of hire) ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist for ITSM (expert ITSM proficiency), and at least 2 additional CIS certifications.
• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments.
• Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).
• Experience using agile/scrum methodology, leading scrum teams, and leading backlog grooming.
• Demonstrated ability to influence and consult (on pros, cons and risks); provide thought leadership in solving business processes and technical problems; analyze data findings to draw conclusions and develop actionable recommendations; and communicate in clear, jargon-free language.
• History of successfully coordinating complex projects involving multiple facets and stakeholders—with accountability for delivering against business objectives.
• Knowledge of ITIL; ITIL certified preferred. 
• Ability to travel 10% of the time.
• College degree (or equivalent) preferred, preferably in computer science or information technology.

 

We are seeking a skilled and experienced individual to fill the dual role of ServiceNow Legal Services Delivery and ServiceNow HRSD (Human Resources Service Delivery) Developer. This position requires a deep understanding of both legal service delivery processes and HR service delivery processes, as well as expertise in developing and customizing solutions within the ServiceNow platform. The ideal candidate will possess strong technical skills, analytical abilities, and communication skills to effectively collaborate with cross-functional teams.

 

Responsibilities:

Collaborate with legal stakeholders to understand requirements and pain points in legal service delivery processes.

Design, develop, and implement solutions within the ServiceNow platform to automate and streamline legal service delivery workflows.

Customize ServiceNow applications to meet the unique needs of legal services, including contract management, legal request management, and compliance processes.

Conduct testing, debugging, and troubleshooting of ServiceNow solutions to ensure optimal performance and user satisfaction.

Provide ongoing support and maintenance for ServiceNow legal service delivery applications, including monitoring system health and addressing user inquiries or issues.

Work closely with HR stakeholders to gather requirements and identify opportunities for process improvement within HR service delivery.

Develop and configure ServiceNow HR Service Delivery (HRSD) modules, including case management, employee onboarding, offboarding, and HR self-service portals.

Customize ServiceNow HRSD workflows, forms, and interfaces to align with HR policies, procedures, and best practices.

Integrate ServiceNow HRSD with other HR systems and third-party applications as needed to create seamless end-to-end processes.

Collaborate with cross-functional teams to implement changes and enhancements to ServiceNow HRSD based on evolving business needs and requirements.

 

Qualifications:

 

Bachelor s degree in computer science, Information Technology, Business Administration, or a related field.

Minimum of 5 years of experience in ServiceNow development, with specific expertise in Legal Services Delivery and HR Service Delivery modules.

In-depth knowledge of ServiceNow platform architecture, configuration, and customization capabilities.

Strong understanding of legal service delivery processes, including contract management, compliance, and legal request management.

Familiarity with HR service delivery processes, including employee lifecycle management, case management, and self-service portals.

Proficiency in JavaScript, HTML, CSS, and other web development technologies.

Excellent problem-solving skills and attention to detail.

Ability to communicate effectively with technical and non-technical stakeholders.

ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) preferred.

Our client are seeking a talented and experienced ServiceNow Custom Applications Developer. You will be responsible for designing, developing, and implementing custom applications on the ServiceNow platform. The ideal candidate will have a strong background in ServiceNow development, excellent problem-solving skills, and a passion for creating efficient and user-friendly solutions.


Key Responsibilities:

• Design, develop, and implement custom applications on the ServiceNow platform to meet specific organizational needs.

• Collaborate with cross-functional teams to gather requirements and translate them into effective ServiceNow solutions.

• Configure and customize ServiceNow modules, workflows, forms, and other components to optimize system functionality.

• Implement best practices for ServiceNow development and configuration.

• Integrate ServiceNow with other systems and applications, ensuring seamless data flow and process automation.

• Develop and maintain integration solutions using REST, SOAP, and other relevant technologies.

• Provide ongoing support and maintenance for existing ServiceNow applications, addressing issues, and implementing enhancements as needed.

• Conduct regular system audits and performance tuning to ensure optimal platform performance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as a ServiceNow Developer with a focus on custom application development.

• In-depth knowledge of ServiceNow platform architecture, components, and best practices.

• Strong proficiency in JavaScript, HTML, CSS, and scripting within ServiceNow.

• Experience with ServiceNow integration technologies (REST, SOAP, MID Server).

• Familiarity with ITSM, ITOM, and ITBM modules within ServiceNow.

• ServiceNow Developer Certification is highly desirable.

Location: 100% Remote
Rate: $70-$80 per hour

Our client that are leading the charge in Digital Transformation are hiring a ServiceNow Developer for a contract position to join their team. The successful candidate will streamline processes and elevate systems within the company's field service operations., as well as spearhead innovation efforts and guarantee smooth integration of service management tools.


Responsibilities:

• As the ServiceNow FSM Developer, you will work closely with project and service managers to comprehend requirements and refine processes.

• You will collaborate with field engineers to enhance daily operations through system improvements.

• Create and implement new workflows and customizations within the field service tool.

• Maintain and generate standardized reports for companywide utilization.

• Produce detailed functional design documents tailored to business needs.

• Manage rights and privileges within the field service tool.

• Coordinate with vendors and consultants for support related to the field service tool.

• Oversee the management and upkeep of the field service tool knowledge base.

Skillset:

• 3-5 years of experience in integrating or implementing ITSM/Field Service systems.

• 3-5 years of pertinent experience in professional services or customer support operations.

• Demonstrated capability to propel projects and secure agreement.

• Excellent knowledge of business requisites and solution architecture.

• Familiarity with web-based systems architecture and enterprise application architecture.

• Proficiency in project methodologies and consulting for solutions.

Interested? Apply now in the link below or email your resume to caitlyn@alldus.com for consideration.

Alldus International are seeking a highly motivated and experienced ServiceNow Automation Engineer to join our clients ServiceNow team. As a ServiceNow Engineer, you will be responsible for designing, developing, and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.

Responsibilities

• Automation Solution Design:
  • Collaborate with stakeholders to understand business processes and requirements for automation within the ServiceNow platform.
  • Design and architect automation solutions to streamline and optimize IT and business processes.
• ServiceNow Development:
  • Develop and implement automation workflows, business rules, and scripts within the ServiceNow platform.
  • Customize and configure ServiceNow modules to support automated processes.
• Integration and Orchestration:
  • Integrate ServiceNow with external systems and tools to enable end-to-end automation.
  • Orchestrate and automate complex workflows involving multiple systems and platforms.
• Scripting and Coding:
  • Utilize scripting languages (e.g., JavaScript) to create custom scripts and automate routine tasks.
  • Write code to enhance and extend ServiceNow capabilities for automation purposes.
• Continuous Improvement:
  • Identify opportunities for continuous improvement in automation processes.
  • Proactively suggest and implement enhancements to existing automation solutions.
• Testing and Validation:
  • Develop and execute testing plans for automated processes to ensure accuracy and reliability.
  • Collaborate with quality assurance teams to validate and troubleshoot automation workflows.
• Documentation:
  • Create comprehensive documentation for automated workflows, scripts, and configurations.
  • Maintain up-to-date documentation on automation processes for reference and training purposes.
• Collaboration and Communication:
  • Work closely with cross-functional teams, including developers, administrators, and business analysts.
  • Communicate effectively with stakeholders to gather requirements and provide updates on automation projects.
• Security and Compliance:
  • Ensure that automated processes adhere to security and compliance standards.
  • Implement security best practices in the design and execution of automation solutions.
• Training and Support:
  • Provide training and support to end-users and other team members on using and maintaining automated processes.
  • Address and resolve issues related to automation in a timely manner.
• Monitoring and Reporting:
  • Implement monitoring solutions to track the performance and effectiveness of automated processes.
  • Generate reports and metrics to measure the success and impact of automation initiatives.
• Stay Current with ServiceNow Capabilities:
  • Stay informed about the latest features and updates in the ServiceNow platform.
  • Incorporate new functionalities into automation strategies to leverage the full potential of the platform.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of professional experience in ServiceNow development and automation.
• Proven track record of designing and implementing automation solutions within the ServiceNow platform.
• Proficiency in scripting languages, particularly JavaScript, for ServiceNow customization and automation.
• In-depth understanding and hands-on experience with ServiceNow modules, including Flow Designer, IntegrationHub, and Orchestration.
• Demonstrated experience developing and executing testing plans for automated processes.
• Knowledge of quality assurance practices and the ability to troubleshoot automation workflows.
• Proven track record of identifying and implementing continuous improvements in automation processes.

Certifications (Preferred):

• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
• ServiceNow Certified Application Developer.

Pay Rate: $65-$80
100% Remote