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ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.
Responsibilities
- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
- Drive process improvements and ensure alignment with industry best practices.
- Document workflows, business rules and functional requirements.
- Act as a trusted advisor to clients throughout the implementation lifecycle.
Skillset
- ServiceNow certifications: CSA, CIS CSM.
- Proven experience delivering ServiceNow CSM process design and consulting.
- Excellent communication and stakeholder engagement skills.
ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.
Responsibilities
- Lead architecture and solution design for ServiceNow CSM projects.
- Define technical standards, best practices, and governance models.
- Provide guidance to consultants and technical teams.
- Ensure solutions are scalable, secure, and aligned with client requirements.
- Act as a subject matter expert for ServiceNow CSM capabilities.
Skillset
- ServiceNow certifications: CAD, CSA, CIS CSM.
- Extensive experience in ServiceNow CSM architecture and solution design.
- Proven track record leading complex ServiceNow implementations.
- Strong leadership and communication skills.
ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.
Responsibilities
- Configure and customize ServiceNow CSM applications.
- Develop workflows, UI policies, scripts and integrations.
- Ensure platform performance, security and scalability.
- Collaborate with process consultants and architects to deliver robust solutions.
Skillset
- ServiceNow certifications: CAD, CSA, CIS CSM.
- Strong experience with ServiceNow CSM development and configuration.
- Hands-on knowledge of integrations and scripting within ServiceNow.
- Ability to troubleshoot technical issues quickly and effectively.
Our client, an IT Services company who specialize in the federal sector, are hiring a talented ServiceNow Developer to join their team in Virginia. The successful candidate will be responsible for designing, developing and enhancing ServiceNow solutions that enable mission-critical operations for the government and commercial clients.
Responsibilities
- Work both independently and collaboratively within a technical team to deliver robust, high-quality solutions.
- Support internal and external customers by operating across multiple ServiceNow instances and domains.
- Leverage Agile/Scrum practices to plan, manage and execute development tasks.
- Provide guidance to functional and administrative teams on design, development and ServiceNow best-practice approaches.
- Partner with business, systems and technology stakeholders to gather, analyse and refine business and technical requirements.
- Design and develop enhancements and solutions across existing ServiceNow applications.
- Create and maintain platform components, including Business Rules, Script Includes, Client Scripts, ACLs and Workflow Activities.
- Lead and support the deployment of new applications and feature enhancements within the ServiceNow platform.
- Identify, troubleshoot and analyse system performance issues, recommending improvements where necessary.
Skillset
- Solid understanding and practical experience with the broader ServiceNow suite, including Service Catalog, Service Portal, Reporting, Incident Management, Knowledge Base and related modules.
- Strong communication and active-listening abilities, with the capacity to collaborate effectively with both technical and non-technical stakeholders.
- Demonstrated development experience beyond the ServiceNow platform, supported by strong analytical and problem-solving skills.
- Familiarity with IT Service Management, Asset and Configuration Management and ITIL/ITSM practices.
- Hands-on experience working within Agile/Scrum delivery environments.
- Solid understanding of the system and software engineering lifecycle, including requirements analysis, solution design, implementation, support and enterprise monitoring.
- Experience working with large datasets and performing data analysis or modelling to support strategic decision-making.
Benefits
- Salary: $190k - $200k
ITSM Technical Consultant – ServiceNow (Automotive Sector, AI/Now Assist)
Location: Remote
Contract Type: Full-time, 6-month engagement
Start Date: Immediate
Our client, an innovator in the automotive industry, are hiring an experienced ServiceNow ITSM Technical Consultant to support a strategic customer in the automotive sector. The successful candidate will work closely with business stakeholders, architects and technical teams to deliver scalable, high-quality ServiceNow solutions that align with enterprise transformation goals.
Responsibilities
- Lead the design, configuration, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
- Drive adoption and optimisation of ServiceNow AI-powered features such as Now Assist for ITSM, Virtual Agent (dialog design, NLU configuration) and Voice AI / Voice-enabled workflows.
- Engage with business and IT stakeholders to capture requirements and translate them into technical solutions.
- Conduct workshops, solution demos and technical deep dives with customer teams.
- Ensure platform scalability, performance and alignment with ServiceNow best practices and industry standards.
- Collaborate with architects and developers to deliver high-quality configurations, integrations and enhancements.
- Support testing cycles (UAT, SIT) and ensure successful deployment into production.
Skillset
- Provide knowledge transfer and technical documentation for internal teams.
- At least 5 years hands-on experience implementing and supporting ServiceNow, with a strong focus on ITSM.
- Proven delivery experience with ServiceNow AI capabilities, such as Now Assist, Virtual Agent (with NLU, conversational flows) and Voice/Telephony integrations (ServiceNow Voice or partner solutions).
- ServiceNow certifications (ITSM, CSA, CAD, or AI/Automation-focused certifications) are an advantage.
- Strong understanding of ITIL processes and enterprise service management.
- Experience integrating ServiceNow with third-party systems (REST, SOAP, Webhooks, etc.).
- Exposure to ServiceNow App Engine, Flow Designer or Automation Engine.
- Understanding of generative AI use cases and their implementation in enterprise workflows.
- Experience working with large, global or automotive sector customers is highly desirable.
- Excellent communication and problem-solving skills.
Interested? Apply via the link below or reach out to ailsa@alldus.com for more details.
Our client, a growing IT Services company, are hiring a ServiceNow Business Analyst with active secret clearance to join their team in Virginia. The successful candidate will be responsible to serve as the primary liaison between business stakeholders and technical teams to ensure effective delivery of ServiceNow solutions.
Responsibilities
- Gather, analyze and translate business requirements into functional specifications and user stories.
- Support the design, configuration and optimisation of ServiceNow ITSM, ITOM and CMDB modules.
- Conduct workshops, discovery sessions and process reviews to identify improvements and streamline workflows.
- Collaborate with developers to validate solutions, clarify requirements and ensure alignment with platform standards.
- Create and maintain process maps, documentation, reporting dashboards and knowledge articles.
- Provide training, demos and onboarding support to end users and stakeholders.
Skillset
- Active Secret Clearance is required.
- ServiceNow Certified System Administrator or other relevant certifications is a plus.
- Bachelor’s degree in Computer Science, Information Systems or similar.
- Minimum of 5 years of Business Analyst experience, including at least 2 years of hands-on work with ServiceNow.
- Deep knowledge of ITSM, ITOM and CMDB modules, and overall platform capabilities.
- Experience working within Agile environments, using tools such as JIRA or Azure DevOps.
- Strong skills in requirements gathering, process mapping and documentation.
- Familiarity with ServiceNow scripting (JavaScript, Glide API) and dashboard/report development.
- Excellent analytical and communication abilities, with a proven track record of building trust across both technical and business teams.
Benefits
- Salary: $160k