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Job Title: ServiceNow Business Process Consultant (CSM – Retail)
Location: EU - Remote
Duration: 6 months
Language Requirement: German-speaking preferred
About the Role:
We are looking for a highly capable ServiceNow Business Process Consultant (BPC) with deep expertise in Customer Service Management (CSM) and exposure to Retail Service Management. This is a contract role supporting a strategic project aimed at transforming Retail Task Management processes using the ServiceNow platform.
The ideal candidate will have a strong background in business process consulting, be fluent in CSM workflows, and bring valuable insight into the retail industry.
Key Responsibilities:
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Analyze and map business requirements to ServiceNow CSM capabilities.
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Design, document, and optimize end-to-end service processes, especially in the context of Retail Task Management.
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Collaborate with technical teams and stakeholders to translate business needs into scalable ServiceNow solutions.
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Guide clients through best practices in Retail Service Management and CSM configurations.
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Facilitate workshops, gather feedback, and lead business process improvements.
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Ensure alignment with industry standards and ServiceNow CSM frameworks.
Required Skills and Experience:
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Proven experience as a Business Process Consultant working with ServiceNow CSM.
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Strong knowledge of Retail Task Management and Retail Service Management use cases.
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Ability to bridge the gap between business needs and technical implementation.
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Skilled in stakeholder engagement, requirement gathering, and process documentation.
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Familiarity with ServiceNow’s Industry Frameworks and Service Model Foundation.
Nice to Have:
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Prior consulting experience in Retail or similar industry verticals.
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ServiceNow certifications (e.g., Certified Implementation Specialist – CSM).
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Understanding of the ServiceNow platform’s broader capabilities (e.g., App Engine, Reporting).
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Fluency in German is highly preferred.
Job Title: ServiceNow Technical Consultant (Contract)
Location: EU - Remote
Duration: 6 months
Language: German-speaking preferred
About the Role:
We are looking for a skilled ServiceNow Technical Consultant to join our team on a contract basis, with a focus on supporting a high-impact Retail Service Management implementation. The ideal candidate will bring strong technical expertise across the ServiceNow platform, particularly in Customer Service Management (CSM), and will be comfortable working in fast-paced, dynamic environments.
Key Responsibilities:
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Deliver and configure solutions on the ServiceNow platform tailored to Retail Service Management needs.
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Implement and customize CSM capabilities including case types, Service Model Foundation, and industry frameworks.
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Develop and enhance user interfaces using UI Builder and Mobile App Builder.
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Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow configurations and workflows.
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Support integration with other systems and ensure alignment with industry best practices.
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Participate in technical design reviews, testing, and documentation.
Required Skills and Experience:
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Proven experience as a ServiceNow Technical Consultant, ideally in contract or project-based roles.
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Hands-on experience with Retail Service Management modules within ServiceNow.
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Strong knowledge of Customer Service Management (CSM):
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Case types
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Service Model Foundation
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Industry framework
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Proficiency in UI Builder and Mobile App Builder on the ServiceNow platform.
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Ability to work both independently and as part of a cross-functional team.
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Excellent problem-solving and communication skills.
Nice to Have:
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Experience working with ServiceNow Industry Solutions.
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ServiceNow certifications related to CSM, App Engine, or industry-specific modules.
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Familiarity with agile project methodologies.
If of interest please send your CV/resume to nicolam@alldus.com
Our client, an AI-driven organization, are hiring a Staff Machine Learning Engineer to join their team in California. The successful candidate will work with the latest cutting-edge technologies to help define the company’s data science strategy, design and implement state-of-the-art machine learning models, and play a key role in advancing their Agentic AI products.
Responsibilities
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Develop and deploy cutting-edge machine learning solutions to drive personalized customer experiences and business growth.
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Architect and refine intelligent, AI-powered agents capable of executing complex, multi-step workflows across diverse platforms.
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Enhance and scale high-performance ML models that deliver real-time decisions to tens of millions of users.
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Own the end-to-end evaluation process, including offline metrics and A/B testing, to ensure continuous model performance improvements.
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Explore and interpret vast datasets to extract meaningful insights that inform product and business strategies.
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Share data-driven recommendations and partner cross-functionally with engineering, product and business teams to bring solutions to life.
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Stay up to date with latest trends by actively engaging with the latest AI research, tools and industry developments.
Skillset
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PhD or Master’s degree in Computer Science, Machine Learning, Artificial Intelligence similar.
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At least 7 years of hands-on experience developing, deploying and optimizing ML models in real-world production settings.
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Deep expertise with leading ML frameworks such as TensorFlow, PyTorch or JAX.
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Strong command of Python and its data science ecosystem, including NumPy, Pandas and SciPy.
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Proven experience working with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG) and information retrieval technologies.
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A solid foundation in recommender systems, feed ranking and algorithmic optimization.
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Applied knowledge of causal inference methods and experimental design best practices.
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Familiarity with cloud infrastructure and the ability to work with large, complex datasets at scale.
Senior Product Manager
Location: Remote
My client, a HealthTech org turning patients in & out hospital journeys personalized have served over XX million patients per year. With their patient engagement platform they have reached a point where they are looking to hire new Senior Product Managers to help build out their portfolio with new and exciting products.
If you are excited by helping to build new customer centric solutions, generating huge impact to customers and company while helping people lead healthier lives through tech (like AI) read on.
What's in it for you?
- Shape and define new products across Point of Care or Ambulatory using tools like AI.
- New division to build out a new suite of products.
- Opportunity to make huge org impact and grow out the division over time
- Job security - joining an established org owned by a leading venture group
- Base Salary: 180-200k (DOE)
- Fully Remote working
What do you need to be successful?
- Youve been building products in healthtech that have added new revenue streams for the organization. The products have been customer centric where you've closely engaged with your end customer to solve their problems.
- Experienced in Patient care realm or Hospital Ops (Preferred)
- Ability to analyze market trends, understand customer processes, and translate these into actionable product strategies.
- Understand software engineering principles, including agile methodologies, continuous integration/continuous deployment (CI/CD), and product lifecycle management.
- Experienced with AI, machine learning, and other emerging technologies that can drive innovative product ideas
For more information apply or reach out to me at anthonyh@alldus.com
Senior Data Scientist
Duration: 6 Months (high likelihood of extension)
Location: Remote (Ireland-based)
Start Date: ASAP (4 week notice max)
Our client, a leading Life Sciences organization, are hiring a Senior Data Scientist with deep experience in Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) to join on a 6-month contract.
Responsibilities
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You will work on a high-impact initiative to build a smart Q&A chatbot, capable of searching internal documentation and delivering precise, grounded responses using LLMs and RAG techniques.
Skillset
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Deep experience with LLMs and RAG architectures.
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Strong data querying skills with SQL, P-SQL, TSQL, NO-SQL.
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Hands-on experience with vector databases.
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Ability to rapidly prototype and iterate.
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Strong communication and collaboration skills across distributed teams.
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Experience with Azure of GCP is a plus.
This is an immediate need for an Data Scientist contractor in Ireland. If you are interested, please pop me a message with CV and we can discuss further.
Note: All applicants must be based in Ireland with no visa sponsorship requirements to be considered for this role.
Our client, a leading IT Services organization, is hiring a talented ServiceNow Sales Representative to join their team in California. The successful candidate will play a key part in developing long-term strategic partnerships and indirect sales channels while driving pipeline growth across ServiceNow Professional Services and License Sales, with a strong emphasis on Commercial and Mid-Market clients.
Responsibilities
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Prospect, assess and secure full-cycle ServiceNow license sales opportunities across multiple industry sectors.
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Drive growth through product enhancements and strategic upselling.
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Work in close partnership with ServiceNow Account teams to leverage Co-Sell opportunities.
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Consistently meet or exceed sales goals and strategic targets within partner accounts.
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Lead collaborative planning sessions with partners, defining mutual goals, revenue objectives and key success metrics.
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Develop and execute strategic account plans for your designated North American territory.
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Collaborate across internal teams to support sales efforts and drive business development initiatives.
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Pinpoint and engage with relevant ServiceNow functions or industry verticals based on customer requirements.
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Build and maintain strong, trusted relationships with key stakeholders and decision-makers.
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Serve as a strategic ambassador for the company’s offerings and ServiceNow capabilities within your assigned accounts and region.
Skillset
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Minimum of five years of proven success in ServiceNow license and services sales, with a strong understanding of Professional Services and the North American partner landscape.
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At least seven years of experience in channel sales or software license sales roles.
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Demonstrated expertise in alliance management and business development within the technology sector.
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Prior hands-on experience working with ServiceNow partner ecosystems.
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Proven ability to build, manage, and grow productive partner relationships and co-sell engagements
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Results-oriented with a strong track record of meeting or exceeding sales targets
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Excellent verbal and written communication skills.
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Willingness and ability to travel 25–50% as needed.
Benefits
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Salary: $130 - $150k DOE
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Remote working options within the United States
Interested? Apply Today!