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Job Title: ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract
Department: IT / HR Technology
Reports To: ServiceNow Engagement Manager
About the Role
We are seeking an experienced ServiceNow Technical Consultant specializing in the Human Resources Service Delivery (HRSD) module, with a particular emphasis on Employee Relations (ER) and Grievance Management processes.
The ideal candidate will play a key role in designing, configuring, and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations, and compliance workflows related to employee relations.
Key Responsibilities
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Solution Design & Implementation
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Design, configure, and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations, and Grievance processes.
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Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.
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Implement and optimize case management, document management, employee data security, and workflow automation within the HRSD module.
Technical Delivery
Develop and maintain HRSD scoped applications, flows, business rules, client scripts, and integrations using ServiceNow Studio, Flow Designer, and IntegrationHub.
Integrate ServiceNow with third-party HR systems (e.g., Workday, SAP SuccessFactors, or Oracle HCM) for seamless data exchange and case synchronization.
Ensure data integrity, security, and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.
Stakeholder Collaboration
Work closely with HR Business Partners, Employee Relations specialists, and Legal teams to understand grievance handling and investigation workflows.
Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.
Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.
Continuous Improvement
Identify opportunities for process improvement, automation, and reporting enhancement in HRSD.
Stay up to date on ServiceNow HRSD releases, best practices, and HR technology trends.
Required Skills & Qualifications
5+ years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.
Strong expertise in HR Case Management, Employee Relations, and Grievance processes.
Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).
Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies, and Service Portal configuration.
Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors, or Oracle HCM.
Understanding of data privacy, confidentiality, and compliance standards related to employee relations.
ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required
Excellent communication, stakeholder management, and documentation skills.
Freelance Business Process Consultant – ServiceNow SPM (Aviation Sector)
We are looking for an experienced Business Process Consultant to support a ServiceNow Strategic Portfolio Management (SPM) project for one of our aviation customers.
Role Overview:
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Act as the process SME for ServiceNow SPM, ensuring alignment of business requirements with platform capabilities.
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Analyse, design, and optimise processes related to portfolio, demand, project, and resource management.
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Conduct workshops with stakeholders to capture requirements and define target operating models.
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Support the integration of business processes with the ServiceNow SPM implementation roadmap.
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Provide best-practice guidance and ensure process adoption within the aviation domain.
Requirements:
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Strong consulting experience in ServiceNow SPM & certified
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Proven background in business process design, gap analysis, and optimisation.
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Experience within aviation or highly regulated industries is a plus.
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Excellent stakeholder engagement and communication skills.
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Availability for a freelance/contract engagement
Details:
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Location: Remote
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Sector: Aviation
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Contract: Freelance
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Start: ASAP
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Duration: 3 months
Freelance Senior Technical Consultant – ServiceNow SPM (Aviation Sector)
We are seeking a Senior Technical Consultant to join a ServiceNow Strategic Portfolio Management (SPM) project for one of our aviation customers.
Role Overview:
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Act as a technical SME for the ServiceNow SPM module (formerly ITBM).
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Configure, customise, and extend ServiceNow SPM applications, ensuring alignment with business requirements.
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Integrate SPM with other ServiceNow modules and third-party systems.
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Collaborate with functional consultants and business stakeholders to translate requirements into scalable technical solutions.
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Provide guidance on technical best practices, performance optimisation, and ServiceNow standards.
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Support testing, deployment, and knowledge transfer activities.
Requirements:
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Proven experience as a ServiceNow Technical Consultant, with strong expertise in SPM/ITBM.
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Hands-on experience in ServiceNow configuration, scripting (Glide, JavaScript), workflows, Flow Designer, and integrations (REST/SOAP APIs).
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Familiarity with portfolio, demand, project, and resource management processes.
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ServiceNow certifications (CSA, CIS-PPM/SPM, CAD) highly desirable.
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Experience working in aviation or highly regulated industries is a plus.
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Strong communication and collaboration skills.
Details:
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Location: Remote
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Sector: Aviation
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Contract: Freelance
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Start: ASAP
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Duration: 3 months
Business Analyst – Intake & Process Analysis
Location: Remote (within E.U.)
Contract: Initial 6 Months (Likely to Extend)
Our client, a global healthcare organisation, is hiring experienced Business Analysts with a proven track record in intake management and forensic business process analysis. The successful candidate will play a critical role in identifying and understanding complex business problems, mapping current processes and defining clear, actionable requirements to support strategic initiatives.
Responsibilities
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Lead and manage the intake of business requests, ensuring clarity, prioritisation and alignment with strategic goals.
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Forensically analyse existing business processes to uncover inefficiencies, gaps and root causes of problems.
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Collaborate with cross-functional teams to elicit, document and validate business requirements.
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Translate business needs into clear documentation including process maps, use cases and functional specifications.
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Support solution design and ensure alignment with business objectives.
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Communicate findings and recommendations to stakeholders at all levels.
Skillset
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Extensive experience as a Business Analyst in complex, global environments.
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Strong intake and stakeholder engagement skills.
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Demonstrated ability to analyse and document business processes with precision.
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Experience in healthcare or regulated industries is highly desirable.
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Excellent communication and problem-solving skills.
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Ability to work independently in a remote setting.
ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.
Responsibilities
- Configure and customize ServiceNow CSM applications.
- Develop workflows, UI policies, scripts and integrations.
- Ensure platform performance, security and scalability.
- Collaborate with process consultants and architects to deliver robust solutions.
Skillset
- ServiceNow certifications: CAD, CSA, CIS CSM.
- Strong experience with ServiceNow CSM development and configuration.
- Hands-on knowledge of integrations and scripting within ServiceNow.
- Ability to troubleshoot technical issues quickly and effectively.
ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.
Responsibilities
- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
- Drive process improvements and ensure alignment with industry best practices.
- Document workflows, business rules and functional requirements.
- Act as a trusted advisor to clients throughout the implementation lifecycle.
Skillset
- ServiceNow certifications: CSA, CIS CSM.
- Proven experience delivering ServiceNow CSM process design and consulting.
- Excellent communication and stakeholder engagement skills.