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Data Scientist
Dublin
Data Science
Permanent
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Our client, a leading healthcare organisation, is hiring a Data Scientist to join their team in Dublin on either a full-time or contract basis. The successful candidate will support clinical trial feasibility, study start-up, site selection and patient identification, developing predictive models to forecast trial performance and generate insights that help improve study planning, enrollment and overall outcomes.


Responsibilities

  • Develop predictive models to support clinical trial feasibility, including country and site selection, enrollment forecasting, study start-up and patient identification.

  • Design, build and assess regression, classification and ranking models to predict site performance, enrollment potential and trial outcomes.

  • Apply effective model evaluation, validation and calibration techniques to ensure models are accurate, reliable and suitable for operational decision-making.

  • Create and engineer features from diverse clinical and operational datasets, including site performance, investigator and KOL, epidemiological, patient population, competitive trial, CTMS and EDC data.

  • Integrate and reconcile data across sites, investigators, protocols, studies and patient populations, resolving inconsistent identifiers across multiple systems and sources.

  • Use causal inference techniques, including uplift modelling, counterfactual analysis and intervention effect estimation, to understand the factors influencing enrollment and study activation.

  • Assess the potential impact of interventions such as adding or replacing sites, modifying patient eligibility criteria and adjusting site support strategies.

  • Build scenario modelling and simulation capabilities to evaluate different site mixes, patient populations, enrollment assumptions and activation timelines.

  • Support the development, deployment, monitoring and evaluation of models within a cloud-based MLOps environment.

  • Communicate complex analytical outputs, including site rankings, enrollment forecasts and scenario analyses, as clear, actionable recommendations for sponsors and non-technical stakeholders.



Skillset

  • Strong experience in data science, machine learning or advanced analytics, ideally within life sciences, pharmaceuticals, biotechnology, CROs or clinical research environments.

  • Practical experience working with clinical trial feasibility, site selection, study start-up, patient identification or clinical development data is highly desirable.

  • Strong proficiency in Python and commonly used data science and machine learning frameworks and libraries.

  • Hands-on experience building and applying regression, classification and ranking models.

  • Solid understanding of model evaluation, validation, calibration and performance measurement.

  • Experience combining, transforming and engineering features from large, complex and varied datasets.

  • Experience with entity resolution and master data linkage, particularly across sites, investigators, studies, protocols and related clinical data.

  • Understanding of causal inference techniques, including uplift modelling, counterfactual analysis and treatment effect estimation.

  • Familiarity with Azure Machine Learning, MLflow or similar cloud-based MLOps platforms.

  • Experience working with lakehouse, Delta Lake or comparable modern data architectures.

CSM/FSO Developer
Toronto, Ontario
ServiceNow - Developer
Contract
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Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).


Responsibilities

  • Develop, configure and customize solutions across ServiceNow CSM and FSO.

  • Design and implement workflows, automations, enhancements and integrations.

  • Translate business and technical requirements into scalable ServiceNow solutions.

  • Perform hands-on development, configuration, testing and deployment.

  • Troubleshoot platform issues and provide ongoing production and post-release support.

  • Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.

  • Ensure solutions align with ServiceNow best practices, development standards and platform architecture.

  • Create and maintain technical documentation for solution designs, configurations and development changes.



Skillset

  • Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.

  • Proven expertise working with ServiceNow Customer Service Management (CSM).

  • Hands-on experience with ServiceNow Field Service Operations (FSO).

  • Strong knowledge of ServiceNow architecture, development frameworks and platform best practices.

  • Experience delivering end-to-end solutions across the software development lifecycle.

  • Proficiency building workflows, automations, business rules and custom platform enhancements.

  • Excellent communication skills with the ability to collaborate across technical and business teams.

  • Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.

  • Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.

ServiceNow Presales Architect
New York
ServiceNow - Architect
Contract
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Our client, an innovative, fast-growing technology company, are hiring a ServiceNow Presales Architect to join the team remotely on an initial six-month contract. The successful candidate will lead technical discovery, design solution architectures, and drive successful customer engagements.


Responsibilities

  • Lead customer discovery sessions and workshops to gather business requirements and define technical solution strategies.

  • Design and present scalable ServiceNow solution architectures with a strong emphasis on Customer Service Management (CSM), CRM and CPQ.

  • Create high-quality presales documentation, including solution designs, technical approaches, implementation roadmaps, project scoping, integration strategies, demo plans, and technical responses for RFPs, RFIs and proposals.

  • Assess technical risks, dependencies, security requirements, integration considerations and scalability throughout the presales lifecycle.

  • Collaborate closely with Sales, Delivery, Engineering and Product teams to ensure proposed solutions are practical, scalable and aligned with industry best practices.

  • Deliver engaging customer presentations and lead technical discussions with both business and technical stakeholders, translating complex concepts into clear business value.

  • Provide technical guidance throughout the sales process, helping shape winning solution strategies and customer outcomes.

  • Keep current with the latest ServiceNow platform capabilities, product roadmap, and emerging features across CSM, CRM and CPQ.



Skillset

  • At least 5 years of experience in ServiceNow presales, solution architecture or consulting roles.

  • Deep expertise across ServiceNow Customer Service Management (CSM) and CRM solutions.

  • Strong hands-on experience with ServiceNow CPQ (essential), including solution design and workflow architecture.

  • ServiceNow certifications such as CSA, CAD or equivalent is a plus.

  • Proven track record of leading customer workshops and converting complex business requirements into scalable technical solutions.

  • Strong knowledge of the ServiceNow platform, including architecture, integrations, security, performance optimisation, and implementation best practices.

  • Excellent presentation, communication and stakeholder management abilities.

  • Comfortable operating in a fast-paced startup environment with a strong sense of ownership, accountability and adaptability.

  • Ability to communicate complex technical concepts clearly to both technical teams and business stakeholders.

  • Experience designing integrations across CRM, ERP, billing, and pricing platforms is highly desirable.

ServiceNow PSDS Technical Consultant
Washington, District Of Columbia
ServiceNow - Developer
Contract
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Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.


Responsibilities

  • Design, build and customize ServiceNow applications and modules to meet business and technical requirements.

  • Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.

  • Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.

  • Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.

  • Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.

  • Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.

  • Participate in technical discovery, requirements gathering and solution design workshops.

  • Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.



Skillset

  • Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.

  • Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.

  • Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.

  • Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.

  • Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.

  • Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.

  • Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.

  • Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.

  • Relevant ServiceNow certifications, including CSA, CAD or CIS are highly desirable; CTA would be an advantage.

ServiceNow PSDS Business Process Consultant
Washington, District Of Columbia
ServiceNow - Business Analyst / Process Consultant
Contract
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Our client, a global IT company, are hiring  an experienced ServiceNow PSDS Business Process Consultant to join their team on a 12-month contract in Washington D.C. The successful candidate will help shape and deliver user-centric digital services aligned with Public Sector Digital Services (PSDS) objectives, while analyzing existing processes, designing future-state solutions, and maximizing ServiceNow's out-of-the-box capabilities.


Responsibilities

  • Lead business process discovery and design workshops with stakeholders across multiple business functions.

  • Analyze As-Is processes and design optimized To-Be processes aligned with ServiceNow best practices.

  • Translate business requirements into functional requirements, user stories, and clear acceptance criteria.

  • Facilitate process mapping using BPMN, Lean, Value Stream Mapping or equivalent methodologies.

  • Support ServiceNow implementations across modules including ITSM, CSM, HRSD, IRM and SPM.

  • Drive process standardization, automation and continuous improvement initiatives.

  • Support Agile ceremonies, including backlog refinement, sprint planning and User Acceptance Testing (UAT).

  • Develop high-quality documentation, including BRDs, functional specifications, process maps, user stories and SOPs.

  • Engage with operational teams, senior stakeholders and program leadership to drive alignment and informed decision-making.

  • Identify process risks, dependencies and opportunities for optimization.



Skillset

  • Proven experience as a Business Process Consultant or Senior Business Analyst supporting ServiceNow implementations and digital transformation programs.

  • Strong knowledge of ServiceNow platform capabilities, best practices, and implementation methodologies.

  • Experience delivering complex digital transformation initiatives within public sector or regulated environments.

  • Strong expertise in business process modeling, analysis and continuous improvement.

  • Proven ability to gather, document, analyze and validate complex business requirements.

  • Experience working in Agile delivery environments, including Scrum, Kanban, or SAFe.

  • Excellent communication skills with ability to effectively bridge the gap between business stakeholders and technical delivery teams.

  • Working knowledge of ITIL 4 and service management best practices.

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

  • Ability to obtain or hold relevant government security clearance may be required.

ServiceNow ITOM Developer
Quebec
ServiceNow - Developer
Contract
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Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

  • Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

  • Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

  • Configure and maintain the FSO data model, including customer, product and account-related business objects.

  • Build and enhance automated workflows using Flow Designer and App Engine.

  • Ensure solutions comply with regulatory, governance, audit and operational requirements.

  • Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

  • Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

  • Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.



Skillset

  • Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

  • Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

  • ServiceNow Certified System Administrator (CSA) is required.

  • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

  • Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

  • Ability to translate business and regulatory requirements into effective ServiceNow solutions.

  • Good understanding of governance, compliance and audit requirements within the financial services sector.

  • Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.