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Our client are a ServiceNow implementation partner and they're hiring a certified ServiceNow Professional with experience in ITOM Suite to join the team. All work will be completed in ServiceNow and will require experience with SDLC and PPM for all project status, requirements, story management and testing. Interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules, etc.

Responsibilities

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
• Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
• Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.
• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• Assists junior analysts through project(s) lifecycles
• Manages work against an often demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
• Flexible and has the ability to manage multiple projects concurrently

Requirements

• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• 5+ years of ServiceNow Development
• ITOM Suite experience
• Solid CMDB experience
• Event Management, Discovery, Service Mapping and Orchestration
• ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist
• Background in either software development or IT Service management
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability

A leading ServiceNow Implementation Partner are hiring a ServiceNow CMDB Process Manager to join the team. The successful candidate will play a pivotal role in the designing, configuring, and implementation of the ServiceNow Common Services Data Model (CMDB) solutions to meet the clients needs.

Responsibilities

• Design and Implement ServiceNow CMDB solutions that align with service owners' business goals and objectives. Define configuration item (CI) classes, relationships, and attributes to ensure accurate representation of the ITSM landscape.

• Work with service owners to identify and classify CIs correctly. Develop approaches for CI identification, including automated discovery and manual data entry processes.

• Integrate CMDB with other ITSM modules and third-party systems to ensure real-time data synchronization and consistency.

• Create and maintain relationship maps between CIs to provide insights into dependencies and impacts on IT services.

• Maintain data governance practices to maintain data accuracy, integrity, and completeness within the CMDB.

• Develop and enforce change management processes for the CMDB to ensure that updates and changes are tracked and approved.

• Collaborate with service owners to understand their business processes, requirements, and challenges. Provide expert advice and recommendations to improve their CMDB implementations.

Skillset

• 5-10 years of ServiceNow experience required.

• ServiceNow Administrator certification required.

• ServiceNow CMDB certifications preferred but not required.

This role is a hybrid work environment, with 1-2 days on-site per week. This is a 1-year assignment with opportunity for transition to a permanent role based on performance and business needs.

• Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis
• Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
• Experience developing a test plan, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
• Experience working with a team to estimate, plan, and execute all assigned tasks.
• Experience serving as a scrum master in an Agile software development environment
• Experience implementing a CMDB using ServiceNow best practices.
• Experience implementing ServiceNow IT Operations Management, Asset Management, Event Management, and Certificate Management.
• Experience implementing ServiceNow Service Mapping capabilities
• The ability to prepare and present client-facing and internal artifacts and deliverables that are technology-related
• Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
   

• Bachelor's degree, or equivalent experience in related technical discipline, and four (4) years of Business Analysis experience
• Certified Business Analyst Professional (preferred)
• Agile/Scrum related certifications (preferred)
• Certified System Administrator (preferred)
• ServiceNow ITOM-related Foundations training or CIS Certification (preferred)
• ITIL v3 or v4 Certification (preferred)
• Must be eligible to meet government eligibility requirements.

Our client are seeking a Workday Payroll Specialist to be responsible for providing expert-level support for the Workday Payroll module. You will troubleshoot and resolve payroll-related issues, perform system configurations, and collaborate with stakeholders to enhance payroll processes.

Key Responsibilities:

• Serve as the primary point of contact for post-production support related to Workday Payroll.

• Investigate and resolve payroll system issues, including but not limited to payroll calculations, tax configurations, and integrations.

• Collaborate with cross-functional teams to identify root causes of payroll discrepancies and implement corrective actions.

• Conduct thorough testing of payroll system enhancements and updates to ensure accuracy and compliance with regulatory requirements

• Assist with the configuration and maintenance of payroll-related business processes, reports, and security roles within Workday

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.

• Minimum of 3 years of experience working with Workday Payroll, preferably in a support or functional role.

• Workday HCM or Payroll certification is highly desirable.

• Strong understanding of payroll principles, tax regulations, and compliance requirements.

• Proficiency in analyzing payroll data and identifying trends or anomalies.

• Excellent communication skills with the ability to effectively interact with stakeholders at all levels.

Should you have the above relevant skill set & are interested in a long new term contract position, please send me an updated resume & we can arrange a time to discuss the role in more detail.

Our client is a prominent IT Services & Consulting firm committed to harnessing the power of cloud, data and AI to achieve mission-critical goals. They are hiring a ServiceNow Systems Architect to join their team in Virginia on a contract basis. The successful candidate will lead efforts to enhance efficiency and efficacy on the ServiceNow platform, contributing to the optimization and transformation of organizations within the Federal sector.


Responsibilities:

• As the ServiceNow Systems Architect, you will responsible to architect and refine solutions to ensure long-term viability. 

• You will assist in sales initiatives and engage in the SOW process.

• Work closely with clients to grasp requirements and align them with ServiceNow capabilities.

• Develop and deploy solutions in accordance with industry best practices.

• Utilize Agile methodologies for customization and development tasks.

• Guide and mentor technical consultants, fostering knowledge exchange.

• Identify avenues for enhancing value and business performance.

Skillset:

• US Citizenship required with eligibility for Public Trust clearance or higher.

• At least five years of experience in SaaS software configuration and/or development.

• Proficient in at least two ServiceNow modules.

• Familiarity with Enterprise Solutions and Integrations (LDAP, AD, SSO, etc.).

• Understanding of relational databases and Agile methodology.

• Eagerness to learn new technologies and broaden skillset.

• Relevant certifications: ServiceNow Implementation Specialist, ServiceNow Certified System Administrator, ITIL Certification v3+.

• Strong communication and customer relations abilities.

If this sounds like the role for you, apply now in the link below or email your resume to jack@alldus.com for consideration. 

Our client is a prominent IT Services & Consulting firm committed to harnessing the power of cloud, data, and AI to achieve mission-critical goals. They are hiring a ServiceNow Technical Lead to join their team in Virginia on a contract basis. The successful candidate will be tasked with designing, developing, integrating, configuring and automating solutions on the ServiceNow platform to address the requirements of clients within the Federal sector.



Responsibilities:

• As the ServiceNow Technical Lead, you will head project development teams for end-to-end ServiceNow implementation and take ownership of project delivery goals.

• You will translate business requirements into technical solutions on the ServiceNow platform.

• Develop custom applications, modules, workflows, and scripts utilizing ServiceNow components.

• Integrate ServiceNow with other systems and applications through web services and APIs.

• Configure and upkeep CMDB for maintaining accurate and current information.

• Customize ServiceNow forms, lists, and UI components to enhance user experience.

• Design and execute automation solutions to streamline processes.

• Develop and implement test plans to ensure solution quality.

• Provide support and troubleshoot ServiceNow applications and integrations.

• Document technical designs, configurations and processes.

Skillset:

• At least three years of experience as a Technical Lead in ServiceNow.

• Seven years of experience in ServiceNow development, specializing in HRSD, GRC/IRM, and ITBM/SPM.

• Holds certifications as a ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation.

• Possesses extensive functional and technical expertise in ServiceNow configuration and implementation.

• Proficient in IT Service Management (ITSM) frameworks and skilled in project management.

• Demonstrates proficiency in JavaScript or similar scripting languages.

• Experienced in LDAP, AD, SSO, email infrastructure, web services, and relational databases.

• Exhibits expert knowledge in systems and network performance monitoring and availability.

• Must be a US Citizen eligible to obtain a Public Trust clearance or higher.

• An active DOD Secret clearance is required.

If this sounds like the role for you, apply now in the link below or email your resume to jack@alldus.com for consideration.