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Contract Job Opportunity: IRM Solution Architect – ServiceNow (Remote, Germany-based)
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP
Industry: Financial Services (Banking)
Duration: Long-term engagement
 

• Process Advisory & Best Practices
  Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB). Recommend optimal, scalable solutions aligned with platform and industry best practices.
• Solution Design & Architecture
  Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client's risk framework.
• Agile Delivery & Backlog Management
  • Collaborate closely with product owners and stakeholders
  • Shape and manage the product backlog
  • Define and estimate user stories
  • Support sprint planning and defect resolution
• Implementation & Deployment
  Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.
• Stakeholder Engagement & Change Management
  Act as a trusted advisor to business and IT:
  • Communicate and defend solution design
  • Drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance
• Team Enablement
  Support internal delivery teams, mentoring junior consultants and developers where needed.

• Strong expertise in ServiceNow IRM, particularly in Operational Risk Management
• ServiceNow Risk Certifications are essential
• Proven experience in Solution Architecture and Agile delivery
• Strong client-facing communication and stakeholder engagement skills
• Comfortable advising and working at senior levels within financial institutions
• Based in Germany, with ability to travel to Zurich once per month (fully expensed)

Ready to step into a lead IRM role with a top-tier financial client?
Apply now or reach out directly to learn more.

ServiceNow ITSM Developer and Admin
Location: Remote
Contract: 6 months, likely to extend
Start Date: ASAP


Our client, a leading European organization, is hiring a ServiceNow ITSM Developer & Admin on an initial six-month contract to joint heir team remotely. The successful candidate will play a key role in enhancing and optimising the ServiceNow platform, with a focus on ITSM modules, dashboard development and performance analytics.


Responsibilities

• Develop, design and provide ongoing support for ITSM modules within the ServiceNow platform.

• Maintain and enhance the Configuration Management Database (CMDB) to ensure accuracy and efficiency.

• Create effective and insightful Performance Analytics dashboards to drive data-informed decisions.

• Assist with configuration, customisation and administration of the ServiceNow environment.

• Work closely with internal stakeholders and end-users to understand requirements and deliver solutions.

• Proactively suggest improvements to optimise platform performance and functionality.

Skillset

• Demonstrated practical experience in developing and managing ServiceNow ITSM solutions.

• In-depth expertise in Configuration Management Database (CMDB) management, Performance Analytics and dashboard design.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Certified Application Developer (CAD) certification is a plus.

• Strong communication skills, with the ability to collaborate effectively across multiple teams.

• French language skills are a plus.

Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.



Responsibilities

• Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.

• Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.

• Utilise web components within UI Builder to develop responsive, reusable UI elements.

• Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.

• Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.

Skillset

• Active Secret clearance required; TS/SCI holders highly desirable.

• Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.

• Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.

• Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.

• Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.

• Develop and customize solutions within the ServiceNow platform.
• Collaborate with the Solution Architect on design and implementation.
• Work across key ITSM modules such as Incident, Problem, CMDB.
• Integrate with external systems using APIs.
• Ensure adherence to platform best practices and client security standards.

• Proven experience as a Senior ServiceNow Developer.
• Strong knowledge of ITSM modules: Incident, Problem, CMDB.
• Understanding of ServiceNow APIs and integration approaches.
• Experience working in regulated environments (banking/finance preferred).
• Comfortable working remotely within Switzerland.

• Candidate must be in Switzerland (remote work from outside Switzerland is not possible).
• Initial IT setup must be done onsite in Zurich.
• Flexible working arrangement, with an average of 60% allocation.

• Take ownership and governance of the Incident Management process, ensuring it aligns with ITIL v4 standards and organisational objectives.
• Work closely with stakeholders, service desk personnel and platform developers to enhance the effectiveness of Agent Workspace and Digital Workspaces.
• Develop and deploy streamlined workflows, favouring configuration over custom coding.
• Provide guidance to developers and administrators on implementing low-code/no-code solutions.
• Keep process documentation, SLAs and KPIs up to date for effective incident management.
• Serve as a subject matter expert on ServiceNow best practices and user configuration.
• Collaborate with business and IT teams to deliver high-quality services and drive continuous improvements.
• Promote platform consistency and sustainable design by minimizing customizations unless necessary.

• Certified in ITIL v4 with comprehensive knowledge of ITSM best practices.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Demonstrated experience as a ServiceNow Process Owner, specializing in Incident Management.
• Practical experience working with Digital Workspace and Agent Workspace functionalities.
• Expertise in service desk operations and user provisioning within ServiceNow.
• Strong expertise in platform governance and preserving out-of-the-box capabilities.
• Exceptional skills in stakeholder management, communication and documentation.
• Proven ability to work effectively in agile or ITSM transformation environments.