Sr. Business Process Consultant (ITSM Pro)

We are recruiting with our client an Elite ServiceNow partner, for a Senior Business Process Consultant (ITSM).

The Senior Business Process Consultant will provide an array of consultative expertise in several business process areas to:

• Encourage best practice.
• Suggest automation opportunities.
• Identify compliance requirements.
• Proactively pursue/lead organizational growth.

Responsibilities:

• Lead functional discovery and functional process workshops.
• Design bespoke processes that assist client in overcoming obstacles and to achieve project success.
• Gather business requirements to translate them into workable solutions.
• Requirements, Stories, Process Flows etc.
• Develop and deliver end user testing or training.

Requirements:

• 5+ years of leadership experience in technology.
• 13 years working directly with C-Level executives.
• OCM/Enablement.
• 12 years of ServiceNow platform experience.
• Certified PMP, Agile, 6Sigma or others would be advantageous