Sr. Business Process Consultant (ITSM Pro)

Added: 4/14/2021

REF: 9910

Contract: Permanent

Location: Warsaw, Indiana, United States

We are recruiting with our client an Elite ServiceNow partner, for a Senior Business Process Consultant (ITSM).

The Senior Business Process Consultant will provide an array of consultative expertise in several business process areas to:

  • Encourage best practice.
  • Suggest automation opportunities.
  • Identify compliance requirements.
  • Proactively pursue/lead organizational growth.


  • Lead functional discovery and functional process workshops.
  • Design bespoke processes that assist client in overcoming obstacles and to achieve project success.
  • Gather business requirements to translate them into workable solutions.
  • Requirements, Stories, Process Flows etc.
  • Develop and deliver end user testing or training.


  • 5+ years of leadership experience in technology.
  • 13 years working directly with C-Level executives.
  • OCM/Enablement.
  • 12 years of ServiceNow platform experience.
  • Certified PMP, Agile, 6Sigma or others would be advantageous

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