As 2024 draws to a close, we’re excited to share the most popular episodes from our ServiceNow series on The Alldus Podcast as listened to by you.

These episodes, packed with invaluable insights from ServiceNow and Digital Transformation leaders around the world, have resonated with audiences worldwide. Whether you’re passionate about AI or ServiceNow, the ServiceNow series of The Alldus Podcast offers a rich selection of content to explore.

So, without further ado, let’s dive into the Top Ten ServiceNow Podcasts of 2024. (Click the image to listen to the full episode.)

 

10. Women in ServiceNow Series E01: Aly Skidmore, ServiceNow Platform Owner at abrdn

Aly Skidmore, ServiceNow Platform Owner at abrdn joined Ailsa Cassie on the first ever Women in ServiceNow episode in September to talk about how Platform Owners adapt ServiceNow to diverse, evolving needs, why networking with platform owners provides crucial support and empathy, important to prioritize people, support your team and foster growth, the need to focus on outcomes, build trust and respect stakeholders, why ServiceNow’s capabilities require bridging gaps with stakeholders’ perceptions, how ServiceNow user groups offer supportive, vibrant networking opportunities, the diverse and supportive ServiceNow ecosystem with strong inclusivity and how the industry has made progress, but the fight for full equality continues.

 

9. E171: Paul Lyons, VP, Global Alliances & Channels at Sakon

In August, Paul Lyons, VP, Global Alliances & Channels at Sakon joined JP Valentine on the podcast to discuss how Sakon manages mobility and telecom assets via ServiceNow integration, creating a Unified platform for managing mobile and fixed networks, why partnership success hinges on mutual value and client benefits, continuous innovation and efficient management of global teams and he discussed their focus on brand visibility and growth through strategic partnerships.

 

8. E162: Julian Tucker, Chief Engineer – ServiceNow Architect at Booz Allen Hamilton

E162: Julian Tucker, Chief Engineer – ServiceNow Architect at Booz Allen Hamilton came on the show in May to join JP Valentine in discussing Booz Allen’s ServiceNow practice for federal health agencies, how government advances with cutting-edge tech integration into ServiceNow, why Booz Allen and government are heavily investing in ServiceNow expansion and he told us about what makes Booz Allen a great place to work.

 

7. E140 Jessica Wine, Head of ServiceNow Go To Market at Own Company

Jessica Wine, Head of ServiceNow Go To Market at Own Company featured on the show with Mark Kelly in January to give an overview of Own Company and expanding to ServiceNow market leadership, how they enhance ServiceNow with specialized data protection solutions, having the vendor and customer share SaaS data responsibility, regulatory compliance requires extended, unmodifiable data snapshots, engaging customers through tailored ServiceNow backup solutions and customizing backups, addressing cybersecurity and offering analytics.

 

6. E155 Gino Sferra, Managing Director of Platforms at Accenture Federal Services

In April, Gino Sferra, Managing Director of Platforms at Accenture Federal Services came on the podcast with JP Valentine to discuss leading the ServiceNow federal business at Accenture, how Accenture leverages ServiceNow beyond IT, transforming federal processes, AFS’s focus on ERP modernization with ServiceNow integration, prioritizing generative AI, cybersecurity and governance for ServiceNow and seeking diverse talent passionate about mission-driven work.

 

5. E146 Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo

E146: Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo featured on the podcast with Mark Kelly back in February to discuss agineo’s expertise in ServiceNow project management and ITSM, how ITSM standardizes processes & resolves past tool customizations for efficiency, transitioning from legacy tools to ServiceNow efficiency, how ServiceNow improves ticket visibility and boosts efficiency, unifying data, enhancing management insights & retaining future talent and he discussed the future of ITSM including optimization and Generative AI.

 

4. E168 Kshitij Sheth, Global Practice Head, ServiceNow COI at Orion Innovation

Kshitij Sheth, Global Practice Head, ServiceNow COI at Orion Innovation joined JP Valentine on the podcast in July to talk about innovating in digital transformation and product development globally, how Orion advances Gen AI solutions and partners with ServiceNow, why clients are seeking advanced, tailored ServiceNow solutions, developing a niche-focused ServiceNow practice, leveraging his ServiceNow expertise to mentor and guide the community and offering empowerment and direct growth opportunities in leadership.

 

3. E143 Jacques Clement, Business and Integration Architect – Associate Director at Accenture

In January, Jacques Clement, Business and Integration Architect – Associate Director at Accenture joined Mark Kelly to discuss positioning ServiceNow for maximum customer value at Accenture, Accenture’s role to amplify ServiceNow’s potential globally, an insight of the CMA program with value-focused advisor training, how the CMA fills ServiceNow value gaps, forming tight, collaborative bonds for success, the CMA exam assesses platform skills with a real-case presentation, advice to prepare to continuously build and craft a cohesive, relevant story and Accenture’s investment in Generative AI and ServiceNow.

 

2. E151 Aurélie Dardel, Principal Customer Success Architect at ServiceNow

Aurélie Dardel, Principal Customer Success Architect at ServiceNow joined Mark Kelly on the show in March to talk about her role in guiding customers embrace the ServiceNow platform, a ase study in empowering a Canadian customer’s strategic CSM deployment, promoting proactive change, leveraging governance & innovation for growth, driving value realization, setting objectives & using KPIs for continuous optimization and ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support, and her advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people.

 

1. E176 Slesha Fadte, Software Development Manager – Information Security at Amazon

In our top podcast of the year, Slesha Fadte, Software Development Manager – Information Security at Amazon joined the show in October to discuss her journey from Software manager at Amazon, specializing in secure solutions, her ServiceNow journey since 2014, working across multiple modules, leading Third-Party Security Engineering, managing dev and data engineers, how the team culture promotes friendliness, innovation and collaboration and she told us about working on innovative projects and skill-building opportunities.

 

A huge thank you extends to all our featured guests this year and to everyone who tuned in over the past 12 months. Stay tuned for more incredible episodes heading your way on The Alldus Podcast in 2025!